Doc Harley Talks: With Kevin Baxter on the Symbiotic Relationship of Dealership + Independent Shop

[@eddie8279]

Two of the best proving that there are still Real Leaders in the motorcycle world that can complement each other and the riders win. Great Job from both of you! Many Thanks!

[@LowCountryHarleyDavidson]

Thank you Eddie for your kind words…Doc

[@johnlfrank8078]

Doc, anyone with any interest in the Harley world watches both you guys !!

[@bluesriderDF]

Wow, 2 of my favorite Harley channels together. Awesome!! Can't wait for the next one!

[@kenlambeth4113]

Thanks Doc and Kevin. I now know why I love motorcycles so much. I put cards on the spokes of my bicycles as a kid!!

[@LowCountryHarleyDavidson]

Thanks for sharing Ken….Doc

[@toddaod295]

What a treat to have you two gentlemen in front of the same camera!

[@glennbattersby7447]

The STARS have aligned in the Harley universe, two of the best!

[@LowCountryHarleyDavidson]

Ha ha. Love it Glen👍….Doc

[@grahampawson1502]

Absolutely brilliant that you and Kevin got together in this video, so much knowledge to be shared with us all 😎 greetings from the UK

[@LowCountryHarleyDavidson]

Thank you Graham for watching…Doc

[@richardboggs260]

Yes I know you Doc I have been watching you for 2 years. I enjoy your channel very much!! My bike is at Kevin's now it is a 2015 Limited CVO with a lifter and a crankshaft failure.

[@LowCountryHarleyDavidson]

Thanks for watching. Baxter’s Garage will have that motor singing again….Doc

[@randymcnaught5583]

What an awesome segment of 2 fine and knowledgeable techs!

[@LowCountryHarleyDavidson]

Thank you Randy…..Doc

[@rogerkennedy8849]

Awesome to see you guys do segments together watch both channels couldn't be a better match for this

[@LowCountryHarleyDavidson]

Thanks Robert. Hoping you tune in again for more….Doc

[@richardlennards7823]

As a new Harley owner this was one of the most interesting discussions I’ve seen on a product. Please keep them coming

[@LowCountryHarleyDavidson]

Thanks for watching Richard…Doc

[@jmack03harleyman19]

Awesome segment it makes the world of Harley Davidson along with all bikes and shops to connect and work together when needed which makes the biking world of owners know that our bikes will be maintained to the highest levels of quality I personally have experience the process it works very well, a thank you to these two guys for coming together to do this and hope it will continue.

[@motorcyclemensch]

Absolutely love to see this!! Keep this partnership going!! 2 of the best you tube channels on Harley Davidson!!

[@aatty03]

Doc, I met you in person last year about this time of year. Well, I’ll be back the 19th thru 23rd. I’ll see you soon if you are there!

[@paulrevere4326]

Two heads are better than one and these men know what they are talking about. Great idea and look forward to more clips. Thank you men!

[@LowCountryHarleyDavidson]

Thanks Paul….Doc

[@jensw.7902]

What a great video! I’m a big fan of both of you. It‘s great to see, that you work together. Please let us see more. Greetings from Germany

[@LowCountryHarleyDavidson]

We appreciate you watching in your Time Zone…..Doc

[@Tryke_Ryder]

Independent or Dealership, the individual technicians are the key. The dealership where I purchased my last Harley employs fantastic wrench guys! Harley Davidson is a family and the feeling of the relationship and belonging is what attracts many people. Great video…

[@LowCountryHarleyDavidson]

Agree with you 100%…Doc

[@andrewvickers4487]

Nice one guys, glad you cleared the air instead of letting punches fly! The both of you definitely make a killer combo. Can't wait for the next one, sounds very interesting. ✌❤

[@Jimmy_Jim_Jim_1234]

One aspect of owning a HD is there are so many GREAT aftermarket parts and tools makers. I have a heck of a time finding aftermarket parts for my 675R race bike. My Dyna... easy.

[@ncautolink]

I enjoyed this calibration! Keep it coming. 2 of my favorite engineers and techs!

[@ericleger8158]

Actually... it's a collaboration!

[@genebulford8636]

Great!! I new it would be, you two guys together will be fantastic, good luck with this new venture will be waiting to see more

[@reddawg4152]

You two are my main information Men , your both are really Good ..

[@flaviohdsgs297]

I have been watching both channels......and what you have done now between both sides is absolutely awsome....can't wait for more of this Team... Thank you. 🤙🇦🇺🤙

[@LowCountryHarleyDavidson]

Cheers Mate👍…Doc

[@warricknorris5034]

I follow both yourself and KB. Really enjoyed this colaboración and look forward to further discussions. Well done.

[@donmunro144]

I'm a fan of both channels. I've learned so much from both of you. I look forward to more of these meetings.

[@LowCountryHarleyDavidson]

Thanks for tuning in…Doc

[@grumpyrider8801]

This is great, As a 35 year Automotive parts dealer veteran I have always kept a good working relationship with the independents, they buy parts from me, I feed them info it's a business relationship that works and sometimes flows over into a personal friendship. I'll go check out Kevin's channel now as I have apparently been living under a rock

[@LowCountryHarleyDavidson]

Thanks Grumpy for sharing your story…Doc

[@thomashall6937]

Can’t wait for the next one, great job

[@brucesantacory1390]

Great Video !!! And was Great to see the Dealership Again and Awesome to see the 2 techs i respect the most !! wish i could get back into the game, but after my 2 strokes the doctors won't let me, but i still hang around my local dealers and shops. WTG Mike, good Video !!

[@CTonyM]

Great video Doc and Kevin looking forward to the next video.

[@ico0113]

I hope is a part 2 we’re Doc get to talk about the old and new Kevin Loves Harley but boy he can talk 😂 but anyways Lots of knowledge Thanks guys keep the content coming 👍👍👍

[@LowCountryHarleyDavidson]

I am so thankful Kevin talked. Otherwise this would have been a lot shorter. He has done this before and has a gift. This is my first…..Doc

[@arizonabigfoot9030]

What a fantastic idea! Loved this episode! Keep going guys!!

[@renegadegreg6428]

Excellent talk! Can’t wait for the next one.

[@stephenbodholdt4326]

Outstanding job guys👍🇺🇸

[@bradwiebelhaus7065]

Good video from both of you

[@oldamerican8070]

Fantastic it's great the 2 of you turned out a superb video. Thanks

[@james6275]

I watch both of your channels and I have learned alot from y'all thank you for a great video

[@rykerolaoghaire8781]

This was awesome!!! Thanks Doc!

[@LowCountryHarleyDavidson]

Glad you liked it Ryker….Doc

[@mickc4633]

Yeah, I like fixing the crank run out. Brand new Screamin eagle with 8° run out . M8’s are getting better. They always do but quality control is a problem. Love my Harley love my twin cam I have one of the last year’s. My 110 runs really good still over 50,000 never had a problem with the motor other stuff but never the motor good running motor still under warranty I believe in that water pumps and stuff Kevin‘s going to do mine when it’s out of warranty. I enjoy both your channels and Dock thanks

[@LowCountryHarleyDavidson]

Glad to hear of your long life with your Harley-Davidsons. Kevin would be glad to keep your dream on the road…Doc

[@michaelmclachlan4278]

I do a lot of my own work. The local independent shop here is fantastic 👌. #4HD 2020 Good video on how everyone wins with cooperation

[@lynnsample4549]

Good video looking at both sides of the 'after sale' world. I use both dealer and an independent shop. Each has its own set of advantages and disadvantages. Looking forward to future videos with you both!

[@LowCountryHarleyDavidson]

Agree with you Lynn and thanks…Doc

[@jagjr6772]

That was the best. Please keep those videos coming!!!

[@bigjohnson9561]

Great conversation between two knowledgeable professionals.

[@LowCountryHarleyDavidson]

Thanks for watching Big Johnson…Doc

[@HickStomp1959]

Great job, guys! Thanks for the conversation and individual perspectives. As a subscriber to both of your channels I was so pleased to see this content!

[@LowCountryHarleyDavidson]

We are both glad you tuned in to watch…Doc

[@llkj7944]

I have been working on all bikes 2 and 4 stroke since 1979, primarly though 30 years in Harley dealerships, I have some experience working in the chopper and mom and pop shops, don't over look the quality of service techs at either place, I have worked in dealerships with Harley trained techs that are extremely incompetent and vice versa with independent shops bug on the flip side there are brilliant tech in both. The 4 Harley dealerships I have worked at, always want to squeeze every penny out of sales and Labour they can, so out of warranty limitations , high performance and fabricating work is encouraged, that spells lots of issues because due to most dealership shops, are not set up for such work and have limmited experience in that work. I have seen some dealership service managers get in a deep rabbit hole trying to support such work. You need to know what you want and the definition of that work entails, too many customers dream out exotic HP and custom frame work and expect the dealerships to be able to provide any and all of it but in reality very few can!

[@LowCountryHarleyDavidson]

Thanks for posting your story…Doc

[@CATmanATL22]

Doc I think both of you guys are awesome , I love this kind of stuff . You both have your place in the motorcycle world like you said . You doc make our bikes run like a top like it was new , and Kevin makes them Bad Ass ……. lmao 😂 …… look forward to the next video’s ……

[@philipwoodacre1644]

lets have more of this .all the best from great britain

[@LowCountryHarleyDavidson]

Thanks for tuning in….Doc

[@69Busa08Nova]

Really enjoyed this video. Pretty cool stuff. The engine in that FXRT y’all showed was cool, I thought i was seeing things…looked like an Evo nose cone and twin cam heads. Then I googled it and narrowed it down haha.

[@KevinBaxter]

One with a Merch/Fatso engine, the other, a TC.

[@69Busa08Nova]

@@KevinBaxter thanks!! I learn something everyday. I was zooming in on the vid and was like damn, that looks like an Evo case and TC rocker boxes, thanks for the clarification. 👍👍🥃

[@justanotherviewer52]

Thanks Doc. Really interesting video.

[@markchampagne9460]

Great piece, Gentlemen. Look forward to more.

[@LowCountryHarleyDavidson]

Thanks for tuning in Mark….Doc

[@H20-town610]

Also there is a large new group of riders coming on. Its the female rider that wants a lower bike so she can touch the ground comfortable, a easy pull clutch and lots of sparkle on the bike.

[@LowCountryHarleyDavidson]

H2O, Ladies have been riding since HD was born. Their buying power is a force to recognize. Our doors are open👍….Doc

[@FLHCSfan68]

Two great Dudes

[@pgriffinjrsc]

Love this pair-up!

[@365gasman]

My 2012 electra glide has a harley oil cooler. How do I know when to replace the oil cooler thermostat? I dented the cooler with my oil filter wrench and was gonna replace it and was wondering if I should replace anything else while I have it apart. Hoses? Thermostats? Thanks.

[@LowCountryHarleyDavidson]

I do not know if HD offers the thermostat separate. Definitely inspect hoses and clamps along with mounting hardware….Doc

[@ajsmith2142]

Great video as always. Doc I need some advice! I just made an appointment at my local NJ HD dealer to have new tires put on my 03 FLHTI. On the phone scheduling the appointment and the service guy says “O man, I have to get you in before the new year” I obviously asked why? “We don’t work on bikes over 20 years old anymore” … I respect this dealership and they’re all good guys but that was shocking to me. I do a lot of long distance rides, if I’m six states away and break down are the dealers going to turn me away? Have you heard of this before? They claim parts supply chain issues are to blame. I would understand if it was a rare bike but the touring platform isn’t too exotic. I do a lot of my own work and really only bring it in for tires but that really shocked me. Does LCHD work on 20+ year old bikes?

[@LowCountryHarleyDavidson]

Yes we do. But we struggle with customer expectations. Parts are hard to obtain and I’m the only one who remembers how to work on these. Travelers are always helped no matter what year. May take a few days to soarce parts but there is a lot to see in Charleston SC 👍….Doc

[@talkingrock7011]

This should be very interesting !

[@Jesus_Follower_]

Please do a Engine tear down of a TC88 together ❤❤❤

[@brettcreech3490]

Great job guys.

[@munciebill8674]

I really like this type of video. Good discussion.

[@LowCountryHarleyDavidson]

Thank you bill….Doc

[@williebutler9576]

Two of the Best guys Harley Davidson rider 4liffe

[@jimweagant8920]

Thanks for the great video

[@indianbill3123]

thanks…..great discussion

[@LowCountryHarleyDavidson]

Thanks Indian Bill….Doc

[@michaelconran5252]

I do not understand why many Harley riders think they can put an aftermarket cam, exhaust and tune on a bike and expect Harley to warranty it. You wouldn't expect Ford or Chevy to do that. Dealerships, whether cars or motorcycles have government regulations they have to follow and are limited on what they can do and install. Wish people understood this. I know a Honda dealer in Southern California that got caught turning CRF 450X dirt bikes into street legal dual sports. It was not a cheap fine.

[@LowCountryHarleyDavidson]

Stay tuned Michael. We will talk about this….Doc

[@jamesjones-xp6rd]

I really enjoy you both.

[@LowCountryHarleyDavidson]

Thanks for watching James. Hope you will tune in next week for more…Doc

[@BuyRawrXD]

watching this on the toilet

[@capecodbiker9902]

Awesome stuff guys

[@bobtoner9820]

Most dealers won't work on my 1985 Electra Glide. No hard feelings, it's a free market. Buy service manuals, parts catalog and watch youtube and learn. Save yourself a ton of money and invest in future repairs

[@fredchacon8668]

Exalent. I realy enjoyed that.

[@LowCountryHarleyDavidson]

Glad you enjoyed it…Doc

[@cluuck4617]

Great show. Bicycles are being replaced by E-Bikes!

[@JCcanU]

I love watching both of you , even if Im a ass .

[@eddiechildress7856]

MY HERO'S

[@blackhoggarage]

It's a shame Harley dealers have turned out to be car dealers, not the local neighborhood motorcycle shop. They are more into making all the money they can at the customer's expense. They stopped caring about the core bikers. In reality they could make more money if they would still cater to the base customers. Dealers no longer have customer loyalty in mind. That is shown in customers not having brand loyalty anymore.

[@LowCountryHarleyDavidson]

Thanks for sharing. I disagree with Your customer loyalty statement. I have many who will wait for me….Doc

[@blackhoggarage]

I don't know your dealership; I can only talk about some of the dealers I have visited. Some dealerships still believe in taking care of their customers. Many don't really care if the customers are happy with the treatment, they receive. Those are the dealerships that will lose customer's loyalty.

[@marceltheriault9222]

👌👌

[@markohara6855]

👍

[@rodcameron5129]

Perfect match

[@krenfroe1]

We definitely know the 2 of you...

[@benjaminbarker3151]

Hey Doc!!

[@LowCountryHarleyDavidson]

Hey Ben 👍

[@scruffycavetroll7547]

I wanted a ring of bikes and two mechanics enter one mechanic leaves

[@LowCountryHarleyDavidson]

I couldn’t find my gloves that morning Scruffy😆….Doc

[@richardschaffling9882]

Great video but not apply with Harley they knew about the recall and just keep selling bikes I bought a new tri glide and now I have to take it back for that this .should have been fixed before they sold the bike and not happy they are putting the independent dealerships out of buisness the place I got my bike at owners 7 dealerships and is buying another one . Feel service will suffer just like in the medical field .The charge more and the people get less

[@LowCountryHarleyDavidson]

Well thanks for watching…. Doc

[@kevinbowles3490]

#kevinbaker...??....oops...

[@michaelmitchell5909]

When you buy a new Harley of any kind, sporty to touring models, the first service should be free. I don't care what anyone says, you spend big money today to have the privilege of a modern harley, the first service should absolutely be free.

[@LowCountryHarleyDavidson]

Do car dealers offer this?…..Doc

[@michaelmitchell5909]

@@LowCountryHarleyDavidson I bought a brand new Chevy Silverado, I got 2 years free oil changes and state inspection....on my dad's grave, truth. Besides 3-400 for an oil change and gasket change with bolt checks is ridiculous

[@jeffreyengle2762]

Harley Davidson boasts of premium product…. Has been for many years. Kevin Baxter clearly shows us they’re not.

[@LowCountryHarleyDavidson]

Please explain your harsh Fuel comment. I was there and did not hear Kevin say negative facts of HD products. Yes if YOU are going to push the limits of the original motor design there are companies that Specialize in racing parts…..Doc

[@jeffreyengle2762]

@@LowCountryHarleyDavidson in 2019 I purchased a new road king, simple stage one no modifications bone stock bike. Before the original warranty was out the engine needed to be rebuilt, I purchased a extended warranty, the transmission needed to be rebuilt, this of course being the short version. But let’s be realistic, Harley Davidson is the only product I have ever owned in my life that I will need to buy an extended warranty on my extended warranty. I have never seen this possible on anything else ever? Not only do I need an extended warranty but I must absolutely purchase an extended warranty when my five year warranty runs out and I am also assured that I can? If I purchased a Honda I wouldn’t bother with a warranty at all? Seriously this has been my experience and I have a very tall pile of paperwork to show for it if you’d like to look up my Vin number that would be great you can see for yourself all the work that’s been done to this motorcycle. I am 61 years old and I ride like my grandfather before me I am non-aggressive I don’t scrape my floorboards they look like new. Hopefully that gives you an idea of what kind of rider I am I also ride two up with my wife most of the time and avoid hog meetings.

[@KevinBaxter]

Hey Jeffrey. I recognize you sir...you comment often on my channel which I certainly appreciate. I'm sure Doc, as well as I, hate you had your experience. I try to help folks on my channel realize that I work on broke bikes...and what I work on represents a very, very small portion of the total bikes out there. There are millions of trouble free units on the road. Things can happen of course and when they do, that's why Doc and I do what we do. I wish you the very best Jeffrey.

[@jeffreyengle2762]

@@KevinBaxter my dream is to one day come to your shop and build that ultimate “dependable” bike that you’ve recently done for another gentleman…. But that’s a dream. Until then, this bike is simply the “sore spot” that I’ll be paying on for the next 5 years or so. Right now the bike is exhibiting problems of a different kind, but it doesn’t show often enough revealing itself to the local dealer here, so I just have to keep riding it till the problem gets bad enough…. My wife and I would love to plan a trip on it, but frankly we just don’t trust it enough to go very far without every possible contingency plan covered. This shouldn’t be, but it is…. So, I blow smoke… and save up for more warranty ☹️🙂

[@snakebite6511]

Never been a fan of Kevin Baxter's channel, he seems to know what he is talking about but comes across as a used car salesman, i will stick to Doc's channel. I take any of my 3 Har;ey's to Doc Harley anyway over Kevin Baxter

[@LowCountryHarleyDavidson]

Oh give Kevin a try. I do appreciate you….Doc

[@mpista7182]

I always joke, "Take care of yourself.... cuz nobody else will ! "

[@LowCountryHarleyDavidson]

😆…..Doc

[@stevenpierce4359]

I believe you two