AGENT SAYS THIS CABIN IS FINE FOR A WHEELCHAIR

[@TheJm129]

Shane made a mistake not asking the agent where his room was located or checking the deck plan to determine how far he was from the elevator. Other than that, the agent should have known better, or invested some time to ensure Shane's needs were met.

[@Juanita-gf4te]

What I have heard is that they sold all the accessible cabins to able bodied people so when the disabled people turn up, there is no accessible cabin for them. It's like when airlines overbook flights. Or people take disability parking. Since becoming disabled and wheelchair bound myself I have found a lot of discrimination and thoughtlessness happening to me and others. I remember that Shane in this story had booked a wheelchair accessible cabin but that is not what he got. Even his cabin attendant was embarrassed.

[@BirdsNNVA]

Boy, this hits a nerve. I am using a walker now. For a bit the health services professional thought i could manage getting around my tiny bathroom even though the rollator would not fit in the doorway. She assumed i could without watching me try. After she left, i tried - i could not safely reach the counter to hold onto while on my left foot (no weight allowed on my right foot.) i ended up on my butt scooting over to the bed so i could haul myself up and get up on the walker. People who have never had a temporary mobility disability can make assumptions and then just let things go, hoping for the best. You CANNOT rely on these people to understand the nuances.

[@Shan_Dalamani]

It's really annoying, how many supposed health care "professionals" exhibit ableist attitudes. I guess Don didn't notice how the room attendant giggled at Shane's issues (I've watched all of Shane's video, plus the ones coming after this one; the "accessible" public shower has everything well out of reach of anyone in a wheelchair and the gym mats are tripping/tipping hazards waiting to happen).

[@markgibson1962]

Great job explaining this, and always saying to treat customer service people nicely and with respect!

[@joannekearney5329]

I wish cruise ships would add grab bars to all cabin bathrooms... that would allow those with balance and some mobility issues to use regular cabins. Also, if there were places...outside the cabin..in public areas where scooters could be charged over night... allowing more space in the cabin... It is probably impractical to have a lot more accessible cabins..but many just need a few adjustments.. and therefore freeing up the wheelchair accessible cabins for those with wheelchairs.

[@Bobrogers99]

I fully agree. I'm not actually disabled, but I really appreciate grab bars and floors that are all on one level.

[@vegasvkg]

My wife needs an accessible cabin due to her conditions. We generally try to book a year or more in advance, as these room get booked quickly. I cannot even understand why anyone would think at three weeks, you could still get one of these cabins. If you need one, you know the obstacles and how to work with them. The agent completely botched this one!!!

[@connormendez1679]

I knowingly booked an ambulatory accessible for my son and I and he needs a fully accessible but we booked 2 weeks before and knew what we were getting into. The next day and one more time the week of the cruise, carnival called me to make sure I knew what I did and offered to give me a full refund if I didn’t realize what we booked. I think all cruise lines need to mirror what carnival does. They are the only cruise line that I know of that has a team specifically dedicated to disability needs and accommodations.

[@Girasole5849]

Always verify room location and set up with the cruise line when booking the cruise.

[@justinszychowski9694]

I have watched many of his videos regarding this issue. In the first video of this series Shane states this was his first cruise. While he may of done some research and contacted MSC before he was trusting the booking agents word. Never says if it was MSC or a another booking service. Yes he booked very last minute but any agent should of seen that this room was not accessible and informed him of an issue. Shane did get moved to an accessible room later in the series after someone gave up an accessible room they did not need a day or two later. At least he got that part fixed. He does a very good job of pointing out issues on the ship and at European cities where dealing with people with accessibility is not like the US/Canada.

[@rickymore66]

Having sufferred a stroke 14 years ago, I spend most of the first 4 months in a wheelchair. I can say from experience that most things we take for granted can be very difficult with people that have various types of mobility issues. I agree with you Don, this was totally the agents fault. And good on the cruise line for helping the gent. I know am a cruiser and sell some cruises too. I am always knowledgeable of my clients and their needs. I am still mobility challenged, but know I walk with a cane and wear a brace (afo) on the right side.

[@chrismoss2818]

I believe it is 95% travel agent and 5% Shane. Yes, you need to trust your agent, but you also need to be pro active and do a little research on your own to make sure you are getting what you need. It never hurts to double check.

[@Chris-os5zd]

Shane definitely shares in the blame. As someone who has a disability I ALWAYS plan as far in advance as possible to ensure the needs that I have can be met. In this situation Shane did absolutely everything wrong to put him in the situation that he ended up in, which has me questioning if this simply isn’t content farming.

[@annutz4523]

Agreed everyone needs to take some responsibility when they book any kind of vacation to investigate exactly what they are getting. From amenities to room layout to ANYTHING specific that you require personally

[@Shan_Dalamani]

@@Chris-os5zd Well, aren't you judgmental. Have a look at his other videos before spouting uninformed opinions.

[@Shan_Dalamani]

@@annutz4523 So he's supposed to check the location of every accessible bathroom in every country he visits?

[@annutz4523]

@@Shan_Dalamani not quite sure how you interpreted my reply based on your statement. I had been referring to the accommodations he was booking.

[@RSJ-Texas]

Totally agree with you Don !

[@deborahsugden8028]

Definitely the travel agent is to blame! And that person needs to reach out to Shane and offer some compensation for the trouble he experienced!

[@dawnturner8735]

I would like to add that the cruise lines need to build more accessible cabins. I can hardly book an accessible cabin because they are booked up so fast and sometimes by people that don’t need the extra room. They really need to hire a disabled person to help them understand how difficult it is. Many cruise lines do not have lifts to get people into hot tubs or pools. I am also happy that this gentleman is bringing this up to everyone. 😀

[@Sean-C]

cruise lines do not need to follow the outdated law of ADA. People abuse this law in the United States.

[@BirdsNNVA]

This video is bringing up a concern in my mind. Have cruise ships been designed and built with an inadequate number of accessible cabins given the health status of the cruising public today? At least in the case of Americans, most who have the money AND the time to cruise are older folks who, perforce, have had more opportunity in life to acquire a disability. Maybe a youth-oriented Carnival cruise does not require a large number of accessible cabins, but i believe a Holland America cruise definitely would.

[@Freethecommons]

The man is so thorough and inquisitive with his complaints and cricisism. Where was all that scrutiny before he booked the cruise?

[@Shan_Dalamani]

He relied on the "professionalism" of a travel agent. Weren't you listening?

[@dawnturner8735]

I would like to add that the cruise lines need to build more accessible cabins. I can hardly book an accessible cabin because they are booked up so fast and sometimes by people that don’t need the extra room. They really need to hire a disabled person to help them understand how difficult it is. Many cruise lines do not have lifts to get people into hot tubs or pools.

[@mgaynor6030]

95% travel agent, 5% cruise line. Shane was proactive in sending back the needs form. He even tried to follow up. The cruise line receipt of needs form, they should have noticed he didn’t have an accessible cabin and let him know including any of his options. Then the informed decision is his.

[@angelathomas6770]

Agree that it is the travel agent fault.

[@nicolemiller4688]

There's so much info online. You need to do some research. This is on the travel agent, not the cruiseline.

[@choco.es.unlimited]

I don't know, i think it's a reach. He called and emailed. He did his part. They didn't respond so both are at fault

[@belxsar1504]

Totally agree with everything you said in this video, Don. 👍 I broke my ankle in junior high, and that one month of having to go around on crutches with a heavy plaster cast on one leg really made me appreciate how able-bodied people take their mobility (and things like showering) for granted.

[@MichaelGraeber-z1s]

I went on the Jubilee in February and carnival chose my room which ended up being a accessible room which was nice and big but I felt bad because what if someone might have needed it because I'm not disabled

[@jameswade7550]

Thank you, Don, Great job giving information on these cabins, I agree this is more on the agent and just booking a cabin that they knew was not wheelchair excess able. Shane being a first-time cruiser probably depended on the agent and the agent failed him. I think the CruiseLine went out of their way to help him, glad it worked out for him.

[@sandi17116]

If I ever go on a cruise, I have learned a lot through you. Thank you for the information!

[@wendys6438]

As someone who has a wheelchair user in my travel party, I know we MUST research EVERYTHING before we leave. We look things up online, read reviews, make calls, and ask questions. We never use a TA because if we make a mistake, it's on us. We also book sailing as early as possible to make sure we get an accessible stateroom or we shift dates.

[@RickRICKOMadill]

Great video Don

[@richardracette-w6w]

Not the cruise line for sure. Thanks Don

[@susanjoy3513]

He was very polite and hopefully he can be accommodated.

[@tracyfontecchio6718]

You have to call the cruise line and ask questions. Even if you book with a travel agent they don’t always know either. I bring my scooter and don’t always get an accessible room. But I’ve always done fine. It’s crucial to ask a lot of questions !

[@anakerose]

Unfortunately though as soon as they see the booking has been made with an agency they won't talk to you unless you can provide the agency identifier

[@tracyfontecchio6718]

@ not all will do that. I use an agent but I am always able to get questions answered by the cruise line. I just tell them I have questions that my agent couldn’t answer. Now making changes to the booking can only be done by the agent.

[@sjarkodenysschen8241]

My wife has mobility and balance problems because of multiple sclerosis. She must use a stroller and cane to get around. When we book (with MSC) there is a little checkbox you need to click to indicate you need an accessible cabin. Only the accessible cabins are then displayed for you to choose from. Clearly the agent did not do this. We book accessible cabins as she actually do need it, although she is not a wheelchair user (we do however make use of the ship's wheelchair to embark / disembark) The wider doorway and extra room for her stroller, the handle bars at the toilet and shower, the little ramp to enter the bathroom, etc. helps her a lot. But, if a similar situation as this one should arise when we are on a cruise, and a wheelchair bound person is booked into a non accessible cabin, and we are asked if we will be willing to move to a non accessible cabin, we will, as my wife will still be able to use the bathroom, move around the cabin, etc. if I am assisting her.

[@paulready8897]

The guy is cruising the wrong cruise line for him, should have cruised with Carnival. The guy needs to fire his agent. The stateroom steward is a dummy. Didn’t know ships had hallways, I thought they were called passageways or p-ways.

[@Graygeezer]

Tip. We booked an accessible cabin for our daughter an found the shower inaccessible. We found that shower in the spa area was excellently accessible for her.

[@TxGambler77]

Congratulations on reporting on a story that's about 2 weeks old.

[@Shan_Dalamani]

Well, at least Don wasn't as obnoxiously dismissive as some other guy's channel. That one is a first-class jerk.

[@bevshaw5871]

I booked an accessible cabin last sept on RCL but when e checked in, my chair barely fit thru the door. There as a step up to the bathroom but luckly I can walk a few steps

[@darrylnelson6264]

Don, my first cruise was on the NCL Epic in the Haven. I was totally satisfied. When I was ready for my next cruise and I was booking the room myself I discovered the handicap accessible room and was in HEAVEN. I've had AFT facing accessible and regular balcony accessible cabins. I never use an agent. I call the cruise line directly and then I look at the deck plan to confirm that it is an accessible cabin. Sorry for him, but now he knows and hopefully takes advantage of the lovely cabins they've got prepped for you. Book it yourself!

[@Juanita-gf4te]

I am in a wheelchair and going on my first cruise on The Norwegian Sun from NZ in February next year. I have filled out all the forms about my disability and I have paid for an accessible cabin with a balcony, and that is what I expect to see when I get aboard.

[@AmiableAimee]

I've been following this drama and I am so glad you are reporting on how the cruise line went above and beyond to help him. And while I appreciate that Shane is shedding a light on how inaccessible cruises can be, I am a little off put by how click-baity some of his videos have been about what he dealt with during the cruise. There is nothing shocking to me about street markets in ancient cities not having curb cutouts or accessible bathrooms. I am very sorry that anyone struggles to navigate those places and I wish it was different, but I do not think a KZbin video by a foreign tourist is going to change any of that. But if it helps anyone make decisions about their travel plans then it has at least been helpful in that way.

[@4daloveofcruising]

You need to find a better travel agent. Cruise line is not responsible for you and your travel agents incompetents.

[@joewines3883]

We agree with you its the travel agents fault. When he booked the cruise they should have tried to get him a accessible cabin. The cruise line did a great job of resolving his problem.

[@2chuck]

I once had the opposite happen. I have no accessibility issues but when I chose my room online about a month before departure I found an Inside Room that was about 30% larger for the same Inside price I paid. Of course I chose it. I needed to call the Cruise Line (RCL) for something else and I asked why my room was so big. The agent said because it's an Accessible Room. I immediately told the agent that I didn't want to take a room someone else might need, but she said it was ok because it was so close to departure that it was released to the Public at Large. I felt bad about that, and even on the day I boarded I let Guest Services know that I didn't need an Accessible Room, so if someone else did need it I was fine with moving. No one else needed it so I kept it, but I still felt a bit guilty. It was on a 10day Honolulu to San Diego cruise on the Serenade of the Seas and it was like a Suite so I really lucked out with the extra space.

[@marymcmann9546]

There are so few accessible cabins on ships we usually have to book 1 to 2 years out to get what we want. Three weeks is not enough time to get an accessible cabin booked. He’s lucky someone was willing to move for him.

[@cynthiareifsnider5794]

It is a real shame that the agent didn't make sure it was an accessible cabin. It is too bad Shane wasn't aware of what to expect. Good for those people that were willing to change their cabin, and good for the cruiseline to be willing to ask others to change cabins.

[@beckymungo1333]

So the agent booked this. He waited too short of time. His agent was wrong to book this.

[@RusselLesko]

Yes, I do agree with you, it is the travel agent's fault they should have done their due diligence. I am a person with mobility issues, I am not restricted to a wheelchair, and while I am booking my cruise, I always ask my travel agent if there are any assessable cabinets. I am always tooted that these cabins are for people in wheelchairs. and there is never any availability for these cabins. I always try to book 12 -18 months out.

[@vm1776]

not to blame Shane. but anyone who has been in a wheelchair for a length of time knows that you ask, you research, and you hope and pray that your research worked. I was in a wheelchair unexpectantly for 3 months after a surgery and I went on vacation and called hotels. I booked the one room in the town that the hotel (calling them on site) said was accessible. I told them I was arriving in a wheelchair and needed to be on the first floor or near an elevator. and when I arrived they had given away all the first floor rooms and told me that they upgraded me to their biggest room which was on the 2nd floor, no elevator. at that point I had recovered enough that I could with support get up the stairs, but I wasn't supposed to be on my feet for more than short times. And at one point on the vacation, my foot hurt too much and I had to go up the stairs on my butt and for the whole trip, I had to have my family carry the wheelchair up and down the flight of stairs for me. If I was booking a cruise as a wheelchair user, I'd have asked to see the floorplan and just that distance from the elevator may have deterred me, certainly would have made me question if they'd put an accessible cabin that far.

[@Bobrogers99]

I agree that the fault lies with Shane's travel agent. As an old coot who isn't all that steady but not truly disabled, I would say that all cabins - and hotel rooms - should not have a lip at the entrance to the bathroom (a tripping hazard), and all cabin and hotel rooms should have grab bars in the shower and at its entrance. And by the way, I suspect that a majority of cruisers and hotel guests take showers rather than tub baths, so a majority of the accommodations should have shower stalls rather than tubs.

[@kevinp1904]

Keep up the good work!

[@davidmarsden305]

I'm disabled and require a disabled cabin, I book almost within a week of any sailings being released. Normally a form is sent out for me to complete by TA/cruise company to out line my issues and justify the cabin requirement. Yep this on the TA, he couldn't possibly have informed MSC that Shane was disabled because that would have raised a red flag to MSC. Them corridors get longer and longer when using a self propelled wheelchair. Pleased that MSC were able to resolve the issue and he has a great time

[@mm-yt8sf]

we love to decry government paperwork and regulations, but having people just *guess* at what's "fine" for a disabled person is a good reason that disability access is defined on paper and businesses have to meet them to claim them (though when the business is travels internationally....can they just pick the lowest bar?) in a cruel and perverse world the agent would have their legs broken and be given that cabin to "enjoy". 😛

[@rebeccapeterson3028]

Fantastic Sunday

[@SoloSueTravels]

Oh I feel for this man! That cabin shouldn't have been booked for him at all. I'm only about half way thru the video, but I am wondering who the "agent" was. Is this him calling the cruise line and booking it with one of their agents? Or is this an outside travel agent? I do recommend people establish a relationship with a travel agent, even when they don't have special needs, because we can get to know them and their preferences/needs. It is like having a champion to make sure your cause gets the attention it deserves. These accessible cabins fill up so fast that just filling in the forms isn't nearly enough to ensure you get one.

[@kennethbtrevias9567]

As a Travel Agency- MSC went above and beyond- maybe passenger deserves- 10% of the while the agent gets 90% of the blame- since passenger is able to see via ship diagrams on ship or via brochures/website information- if his/her cabin is what they needed.

[@Freddypt100]

This is definitely a mistake to hire a bad travel agent who, if they were professional and if there were no accessible cabins, they would have looked for other options for their client. In a different case, on Norweigan Cruise Line, our cabin was very noisy. We had a standard balcony cabin. At night, everything thundered The noise was so terrible that it seemed like one was inside a dishwasher and although they were very kind in guest services in sending maintenance several times, they were never able to resolve it. Since the ship was quite full, they offered us an interior cabin to sleep two floors below and that day we could return to the balcony cabin. We decided to use earplugs for the 7 days of the trip. It is not easy to get a change of cabin on the sailing ship.

[@Anon0missX]

1000% The agent is to blame. It would be good to know it if was an independent travel agent or a person who worked for MSC. At which point the cruise line would have to step up and take responsibility for their employee's actions. However, I have to agree with other commenters, he is an experienced traveler and thus does not appear to have done his own, expected due diligence for bare minimum research or even the check in one has to do online before going on a cruise.

[@ChrisTheDBA]

Also he is a content creator. He is motivated to have an experience he can film and having one where the cruiseline and cruise were good for him, he wouldn't have gotten the views. He wanted a cruise where things go wrong. Voila, viral content.

[@cindyonyoutube]

Agreed, this solely is the responsibility of the travel agent who booked this cabin.

[@jeanenebooth1713]

It’s such a huge problem now getting good customer service. People just punch in do the minimum and leave for the day. I had issues with my last cruise I booked. Agent was very nice but very new and with all the confusion things should have been brought to my attention that were not and it ended up costing us a bunch more money. Happened again when I tried to prepay gratuities for 2 cabins it was going up in price and the agent only did it on one cabin. So you have to be very diligent and double check everything, everywhere.

[@mojosbigsticks]

I was really surprised by this story. He's a seasoned traveler, he's stayed in a lot of hotels, and he knows that most places have a limited number of disabled rooms. And unless he's been 100% lucky all his life, he knows they book out fast. So why would he think a cruise ship, a floating hotel, would be any different?

[@conniejohnson9005]

The only way this could be the cruise lines fault is if the agent he says he booked through was an agent at the cruise line and he booked directly through the cruise line.

[@agneslamer1128]

He needs to call out his travel agent. Some of the accessible cabins are aft-facing balconies....best cabin on the ship!! I've done both accessible cabins and not accessible. Not accessible is very tough if you are partially ambulatory and cannot possibly do it it you are not ambulatory at all..

[@rickkes9259]

Since my son is in a wheelchair, we ask over and over and look the cabin up on the internet! At least 1year or more ahead of time!!

[@DRMTTJ]

100% the TA fault. Should some blame be placed on the cruiser.....it was his first cruise and he had no idea what to expect. He put trust in a TA that absolutely had NO CLUE! I hope that he followed through with the agent and the company upon his return.

[@marthagrant143]

Once they put us in an accessible cabin that we had not booked. We had booked guaranteed so they assigned us to it.

[@douglasbray3563]

Good Morning Don

[@hawhite2000]

It's the cruise line's fault. They took his money. He filled out his form indicating his needs and they still kept the booking. The travel agent could've been better but ultimately the cruise line is responsible. Prior to boarding they could've reassigned someone who was in the needed cabin to make sure he had a cabin. The form they make you fill out details your disability and needs which should've been incompatible with the cabin. I do not understand shifting the responsibility to the travel agent or the cruiser. The cruiser has no idea of your policies. If an able bodied person can book at the last minute then disabled people should be about to do that as well. The travel agent is trained by the cruise line to navigate their system so they still bear responsibility.

[@MidgeBorsilli]

As a first time cruiser he did the right thing by booking with a travel agent. Unfortunately, he picked the wrong one. I always do my research. Lesson learned, seek recommendations and watch lots of videos!

[@ianbladuell2694]

Should have researched cruise before booking. Ask front desk if anything else available. Next

[@JerryJolley]

I booked a room on carnival. I am in a scooter. They told me my scooter had to be less than 22" wide. So we ordered one.They measured my scooter before boarding. We get to the room and the door will not open fully and I cannot get through the door. I had to leave the scooter in the hall. We went to guest services and they came and measured the door and confirmed it would not go in. Everyday we had messages and complaints. We filled out the form and spent 2600.00 for a scooter to fit.

[@JerryJolley]

I have messaged John Heald several times with no response.

[@envyvicious]

The inaccessibility wasn't limited solely to the cabin. Overall, the ship is wholly inaccessible for multiple areas that define a cruise for the entertainment it offers. The pool is just one example. If you watch he entire video, you'd see that the ship is not limited mobility friendly at all. As one with limited mobility, I'd definitely do a lot more internet and video investigation to understand the amenities that would permit me to enjoy the offerings. Those that don't have them won't get my money. In the end, it is all about them chasing our cash. That's how change is made to the offerings.

[@jim7351]

He may have booked the room on his own not realizing that the bathrooms have stepped up to it. Didn't know that and probably is able to get into most hotel rooms without problem

[@arthriticoldman]

I am a wheelchair user and getting an accessible cabin is not easy. They say 20 % of the population has mobility difficulties, the cruise line knows how many passengers rent scooters. This should provide some sort of incentive for them when they remodel to change how they build staterooms, get a wider doorway, more walk in showers, and come up with a way to get over the steep into the bathroom. So many people get accessible rooms because they have difficulty with the steeps but they are able to walk up and down stairs to get into the tenders . And yes many accessible cabins are next to the anchor in the very front or at the very back of the ships or under the kitchen in the middle of the ship under the nosiest part of the ship. Then the handwashing station are not accessible, very few accessible seats in the theater, no trays in the buffet but staff who will help but they always have their thumb on the dish. Walker uses there seat to carry a dish to the table and transfer what they were sitting on to the table! They should have to experience the ship in a manual wheelchair and a scooter before doing anything to remodel the ship. An accessible ship would accommodate everyone,

[@sherrydiener8688]

I agree but I really feel bad for him.

[@robertkuwada2579]

He should definitely go after the travel agent.

[@normamejias6587]

I think this gentleman wanted to go on that particular sailing. He could have booked a cruise sailing with an available accesible room. I cannot believe an experienced agent suggested that kind of room to a person that needs a wheelchair for everything. SMHH.

[@steveturner1644]

Book thru the cruise lines forget ta

[@colo5220]

First of all, I have nothing against anyone with a disability. However, 90% of people with disability would have friends or family on board a cruise ship with them to assist them just in case. I wouldn't cruise by myself if I'm a handicap. Anyway, it's the agent's fault.

[@welovegoldens]

I feel badly for the ship’s crew. They were “stuck” trying to help this guy.

[@Lamb9491]

Definitely agent fault and glad it all worked out for him

[@Sharon-g8q5u]

Hi Don I think a lot of people who have disabilities don’t need those special rooms,they should have a floor with an elavator for wheelchair people, separate from other people ,because it takes up to much space on elevators,give them what they need,you have to do your homework and ask questions if you have never been on a cruise.a lot of people who have disabilities just assume they are in with people who don’t have health problems,but those people need extra time ,it would be easier for travel agents to have a separate part of the ship..then maybe there wouldn’t be problems.

[@thorned10]

They should have upgraded them to their best suite!

[@davidtripp3217]

It's the travel agents fault!

[@tf51d]

Primarily the agents fauly, but the Cruise line required the form, if it was properly filled out stating his disabilities required an accessible cabin then the cruise line shouldn't have allowed the cabin to be booked regardless

[@annutz4523]

As Don explained, the form is for information, not for them to evaluate the person's abilities to match up to the cabin.

[@carljohnson6434]

Sounds like the agent is completely at fault! The agent should have told him, there's no accessible cabins left and not booked him on that sailing!

[@Tony_Z__]

Not the cruise line's fault at all, this is almost all on that agent, shame on them. Though I will say this is in small part on Shane for not doing any due diligence on his part it would seem. I mean, if he had just pulled up a deck plan and seen where his assigned cabin was, that should've been a major red flag that either A) something's not right and that's not an accessible cabin or B) that is the worst designed cruise ship ever. Either way, problem!

[@Juanita-gf4te]

I booked my wheelchair accessible cabin 5 months before the cruise but have yet to see a deck plan despite asking. My cruise agent for NCL said I will receive it before we sail......but when?

[@joyadefoor2095]

As for any fault assessed to Shane, you don't know what you don't know. So for me, it's 100% on the TA.

[@Plum_bird]

The cabin is not the cruise line fault but the other things he has pointed out in subsequent videos is a cruise line issue.

[@marjblack9688]

Travel agent is definitely at fault.. I hope he lets the travel agency know so they educate their agents.

[@ThemePro24]

Shane is too polished and professional as a KZbinr to accept his story. I'll wager that he booked a non-accessible cabin to make the video and blame the cruise line. Alternatively, he was told there were no accessible cabins available and decided to book anyway to make content about it. I will say, though, that booking an accessible cabin must come with a caveat. If you're able-bodied and don't need an accessible cabin, you must agree to move if a Shane-type situation occurs - before or during the cruise. It's like sitting on a bus in the front reserved for the disabled or elderly. You can sit there up until it's needed.

[@emiliawalker4346]

100% agent fault, however customer should have been adament about Only booking an accessible cabin.

[@Jonnyboyyy]

How about cruises dedicate certain cruises to wheelchair only? If I were in a wheelchair I wouldn't even impose on others and book a cruise. It is difficult enough navigating the ship without a wheelchair.

[@mariodopico5581]

Should the cruiselines hold back cabins for situations just like these? What would have happened if the couple that gave up their cabin refused?

[@orsenelderrick9518]

Jay from ship life already had made a video about

[@thomasallen6980]

There is always room for wheel chairs at the Hilton. Not everyone can cruise, Just how life is.

[@Chris-os5zd]

This needs to be said more. There are so many things in life that I wish I could do but can’t because of my disability. I have yet to meet a company/business that wasn’t willing to go above and beyond to help accommodate me, however they do have limitations and I accept that, ESPECIALLY if I tried to do something last minute and didn’t do my research.

[@SylvesterEdwards-np7mo]

My God Don. 🇯🇲

[@joannekearney5329]

I am wondering if he booked a guaranteed cabin and thought that filling out the special needs form is what was used to pick the cabin. If you think about it... if you have never cruised before and have learned that you should fill out that form ... it would be relatively easy to assume that there was a link between that form and the cabin you get. If he did use a travel agent... was that agent familiar with his disability.. or was this a different agent than he usually used.

[@barbaralazier8352]

This should not have happened to anyone

[@kathydawson8882]

Cruiseline travel agent or Independent TA?

[@diaryofagrievernamedjohnwe1433]

Shane is victim. MSC tried to accommodate. Agent screwed up.

[@angelasofia7726]

Travel agent's fault, definitely...