Dreametech Dreame Mi App Overview & Walkthrough - Z10 Pro, L10 Pro L10s D9 or D9 Max Robot Vacuums

[@Riververchi]

This is one of the most helpful videos I have seen on the Internet!!! Thank you so much!

[@justbeingrenae2995]

thanks - just got the new L20 Ultra - its fabulous! I had a door closed when it did the initial mapping so wanted to check your video out to help - thanks

[@AnnelyAnni]

and yes, i would like to see D9 video, with a short special session for this multi floor mapping :). thank you!

[@tkraetz]

Very helpful video! Thank you!

[@jamie.andrews]

Thanks!

[@tkraetz]

@@jamie.andrews Quick question: The vacuum didn't map one room of my house (I suspect a door was accidentally left closed). When I tried to take it in the room and tell it to clean that room, it didn't map it. I think I can delete the map and start again but I'm hoping there's an easier solution. Google has been no help. Any recommendations?

[@jamie.andrews]

@@tkraetz Either remap or run a full house clean. A full clean should detect it at the end of the run.

[@tkraetz]

@@jamie.andrews Thank you! I see that you answered a similar question in the other comments, so thanks for your patience with my repeat. 🙂

[@stevemoran6745]

Jamie. 'Do you know of any tutorial for the Dreame Home app? On the new L20 they only include the QR code for that app. I am trying to find a way to identify an interior area in my open floor plan. I tried making virtual walls but it still won't let me define it as a room.

[@jamie.andrews]

Not that I am aware of. If you are trying to create a room within a room that will be hard if not impossible.

[@ryukenosuke]

Howdy. Do you happen to know where the "multi pass" icon disappeared to when in Room/Zone cleaning mode? I just picked up a Z10 Pro, but that icon doesn't show in my app like your in your video.

[@ryukenosuke]

Nevermind! Found it. It's now in the "cleaning settings" only when in Room/Zone mode.

[@stevemoran6745]

Seems like the only way is to create zones (max of 4). But I have not found a way of saving and creating more. Also, now you can have custom room names. Other than the quirky app the unit is great.

[@doreenjohnstone1539]

Is it possible to get the app on my iPad? I find it hard to see on the phone!

[@kimberlindy]

So, I just got a DreameBot L10s Ultra. I did the cleaning mode set for vacuuming only, and it's spinning the mop heads when off carpet, and then cleaning the mop heads when it gets back to the base. Any idea why it's doing anything with mop heads when I told it to vacuum only? I haven't even added any water to the docking station yet. Thanks so much for the video; it got me through the mapping and room setting parts. I don't know how they think people can get these things to work when they offer zero help in their manual or online videos.

[@jamie.andrews]

I am not sure as it should not do that in vacuum only mode. I would try it again and see if it continues to happen.

[@kimberlindy]

@@jamie.andrews Thanks for the quick response. Once you let me know that mop spinning during vacuuming-only is not normal, I spent more time looking at the app and figured out I thought I was setting it to vacuum only but really wasn't. I had toggled on Customized Cleaning and chose vacuum only. I didn't realize that that is for setting up what you want for each room. Since I never selected a room, it didn't change it to vacuum only. I'm not totally sure that I have a handle yet on how all the cleaning mode settings work yet, but I did manage to get it to clean both a room and a zone vacuum only once I untoggled Customized Cleaning.

[@BradArth-u8i]

Jamie, do you know how to delete a No Mopping zone that was previously set?

[@jamie.andrews]

Go back in like you are creating a new no mop zone and an X will appear next to the zone you want to remove.

[@BradArth-u8i]

@@jamie.andrews Got it, that worked. Thanks very much for the fast reply. Also, your reviews on these vacuums are very helpful…Good Job.

[@nurhafizahmohdsafie]

Hi, does the real camera recorded and where do the files being kept?

[@jamie.andrews]

It does not record. It streams in real time.

[@kimberlindy]

Additional question on mapping the DreameBot L10s Ultra, any insight on mapping another floor? Can this be done without the docking station on the other floor? Or do I need to move the docking station to the other floor for the intial mapping but never again? If I have it map while there are obstacles on the floor, will it never attempt to clean those areas going forward? Or will it go in those areas and clean once those obstacles are removed, or will I need to remap all over again? TIA!

[@jamie.andrews]

You are correct. The first time you map the second floor it needs to be started on the dock on the second floor and it will also need to end the mapping by docking. After the map is created you can move the dock back to the first floor. As long as all doors are open obstacles won't be an issue for future runs.

[@kimberlindy]

@@jamie.andrews thanks again for the quick response! Follow up question:I did the 2nd floor mapping, left the dock on the 2nd floor, had it clean a room and it redocked. Then I moved the dock back to the 1st floor, and plopped the vacuum in the middle of another 2nd floor room and instructed it to vacuum. It did so, but then tried to redock which consisted of looking where the dock had been and then roaming all over the 2nd floor rooms until I stopped it after ten minutes of that. I repeated this in another room, after it finished vacuuming it kept looking in all rooms for the dock until I made it stop after ten minutes of that. Is there a way to not have it just roam all over like this for however long it's going to do that without babysitting it? There was no notice to my phone that it couldn't find the dock. Also, is there any kind of mapping instruction that was in the box? I'm wondering if I'm missing something since the only manual I saw was very basic only covering initial getting on the wifi network, assembling and maintaning the machine, nada on all this mapping. The idea that we are supposed to figure all this out is ridiclous; had it not been for your and a few other videos I would have returned it already.

[@jamie.andrews]

@@kimberlindy Sadly I only have a single story home so I can't quickly test for you. It is my understanding that it will look for the dock and finally give up. This should be fine once you get use to it. There is nothing about this in the manual so you are not missing anything. Glad I can help.

[@kimberlindy]

@@jamie.andrews thanks again for the quick response. I did find someone on Reddit say I need to have it set to not auto-empty which is how I had it because then it looks for the docking station. So I turned that off, did another room, and when it was done it just went to were the docking station was when the floor was mapped, and flashed on the screen to tell me to return it to the dock. So I carried it down to the dock, once docked then I was able to tell it to empty.

[@viper9178]

I want to set it at 10:00 to vacuum 3time in a room and at 12:00 to mop how to do this ?

[@jamie.andrews]

That option is under cleaning setting where you also set the water and vacuum level.

[@horshaed]

Sorry if you mentioned this in the video, but when do you think you'll give a full review on the z10?

[@jamie.andrews]

It is coming soon. Thanks!

[@emrekrbyr]

I want to add detergent to make the places smell nice. Is it okay if I add it to the auyun? Will it break the machine? She only cleans with water, and I also want soap.

[@jamie.andrews]

I suggest using Dreame's own detergent which is safe for use.

[@cbre1971]

do you find the side brush stops spinning at times, or spins slow?

[@jamie.andrews]

Yes. Most robot vacuums will do this especially when the are near walls.

[@alexleon8406]

I just got the z10 pro. What's different between the mi home app and the dreamehome app? Any benefits between the 2?

[@jamie.andrews]

I am not aware of the Dreamehome app. I have Android and I am in the US. As far as I know the MI home app is the official app for Dreametech.

[@jerrywarner4972]

The sharing feature is so you can control the robot with Google Home or Alexa. I haven't been successful in getting this to work yet, but that's what it's for. Documentation for this bot is pretty horrible and the app is a royal pain in the butt to get set up the first time. I've only had my bot a couple of days but I'm finding the app to be pretty frustrating and much harder to set up than it should be.

[@jamie.andrews]

It can be hard to setup for sure. I hope you get it all worked out!

[@jerrywarner4972]

@@jamie.andrews I don't have the sharing working yet but I finally got the app working. Their website has been down for days now. Emails bounce back as undelivered. I know it's the Chinese New Year but it's concerning that the company has ghosted this way.

[@jamie.andrews]

@@jerrywarner4972 They do shut down for the new year over there! It was my understanding that it only works for Alexa. The reason I do not include them in my reviews is I find most people do not know how to properly set them up and I would have to make a video on just that alone!

[@RelaxedBoss]

@@jamie.andrews their website says they work with both Alexa and Google Home but the instructions are terrible. I was finally able too share the bot with my wife by entering her account number. The email didn't work. Nor did the phone number. Both claim they will work but did not. I still haven't gotten it to work with Alexa or Google. The good news is that after being down for days, their website is back up. One other thing about this bot. It appears you can mop, or you can vaccum. But you can't have it mop one room and just vaccum the next. You must physically remove the mop yourself. I guess they assume all your floors are the same.

[@jamie.andrews]

@@RelaxedBoss That is correct about the mop. If it is on it will mop. The only robot I know that can do what you are saying is the Roborock S7.

[@mpeltz1534]

Thank you for the great video! I have an L10. Got the home mapped and saved. When I want to mop and set a no moping areas can I save that particular map for later use? Also, When I only want the robot to mop a certain area and not the entire house, do I prioritize those areas to be done and do nothing with the other rooms? I'm not sure how to just do the moping areas and not the whole house. I understand the no moping zones but I'm talking about rooms that I don't want done. Thanks again for all your help. Amazing that the company doesn't provide this kind of support. Your great!!

[@jamie.andrews]

I think what you are asking for is customized cleaning which allows you to setup each room for vaccum and mopping including the intensity and whether you want to vacuum and mop or just vacuum or just mop.

[@mpeltz1534]

I see an option for Room. All. Zone. If I choose room it allows me to pick the rooms to clean. That solves that problem. Now I need to work on the “ No Mop Zone” feature. Trying to figure out were our rugs are on the map is tricky. Any suggestions?

[@jamie.andrews]

@@mpeltz1534 Yes, if you turn on carpet recognition it will shade the map a bit to show where it detect the carpet or rugs.

[@mpeltz1534]

This would be very helpful but I can’t find this feature/setting anywhere. Can you point me in the right direction please. This will solve that problem. Thank you for your help.

[@jamie.andrews]

@@mpeltz1534 In the setting menu there is Carpet Cleaning Setting and then turn on Carpet Recognition and it should start identifying it after the next run.

[@ShirxRblx]

What do you click when you want to get a map because when we opened it there was no button to click sooooo…….?

[@jamie.andrews]

Not sure I understand your question? Are you asking how to get it to map your house or how to bring up the map to edit it?

[@ShirxRblx]

I mean I still don’t have the whole map of my house. I don’t know how to get my full map because when we opened the robot on the app, there was no button to scan our house so I still don’t have my full map

[@jamie.andrews]

@@ShirxRblx what robot model and app are you using?

[@davidheath2792]

I have just purchased a Z10. My house has thresholds between all of the rooms that the vacuum can't get over. I will have to manually move the vacuum between rooms. I have mapped the room where the vacuum is located. How do I map the other rooms and add them to my overall map? If that isn't possible, can I just move the vacuum to the other rooms and have it clean the room and ignore the mapping process?

[@jamie.andrews]

You could map them as if they are a different floor, however you would need to do so with the doors closed to those other rooms. Some people build little ramps to help the robot get over thresholds as well.

[@kerrymill]

My L10s Ultra map has areas that are not in the room (overscan?). How do I delete this extraneous area? I have tried splitting it into a new room, but there doesn't seem to be a way to delete room. Any help would be greatly appreciated!

[@jamie.andrews]

Remap the house.

[@kerrymill]

@@jamie.andrews strangely enough when I re-mapped the house, it stuck this extraneous area onto a room. I think it’s shooting through a glass door into another room and another room has the same problem except it’s shooting out into a walkway that only has a step down and not a door so I don’t have any way to block it from adding this extra space, so I guess there’s no way to delete an area only to mark it out of bounds. Thanks for your response.

[@aristisimon]

I have a d9 Pro... The no-mop and no-go zones work wxactly the same because the vacuum always shows as "mopping" so it never access the no-mop zones to just vacuum. Is there a way to fix this or to deactivate the mopping?

[@jamie.andrews]

If you remove the mopping plate it will work.

[@balancedaction37]

I have a D9 that has been working very well for me. But right now my maps and history has disappeared. Is there a possibility to recover these?

[@jamie.andrews]

You would need to contact support for that. It is possible you are logged into the wrong account?

[@rubenneves3854]

What languages ​​can the L10s Ultra speak?

[@jamie.andrews]

Too many to list here. If you want to know about a specific one I can check for you.

[@jayleanie21]

I was hoping this would show how to get it to map your home

[@JackLodestar]

Hey Jamie, can you help? My last resort is to return the product, but I want to ask the community first because it's a hassle to return this and wait for weeks for the replacement or repair. I have some questions I hope you can help me with. I'm not sure if this is an issue or simply normal behavior. I'm just observing some behavior I'm uncertain about: (1) When the Robovac returns to the dock, it doesn't turn off immediately; the power and home lights remain on for several minutes. (2) When I unplug the charger after it's fully charged, the power and home lights turn on and remain on for several minutes before turning off. (3) It's losing battery even when not in use. When it's fully charged to 100% in the evening, it drops to 85% by morning or even more.

[@jamie.andrews]

Do not unplug the dock. It needs to stay plugged in or the robot will slowly drain the battery.

[@JackLodestar]

@@jamie.andrews oh.. even if the battery is 100%? Thanks for your reply I appreciate it!

[@jpthsd]

Its connected IoT called Internet of Things , battery always being drained! Like your smartphone!

[@marjolein_pas]

Thanks a lot!

[@nurhafizahmohdsafie]

hi, i already zoning my map to no mopping zone, but after cleaning the other area, the robot does not go to the no mopping zone to clean, any idea how?

[@jamie.andrews]

You have to remove the mopping pad for it to go into a no mopping zone.

[@nurhafizahmohdsafie]

thank you @@jamie.andrews

[@noor5896]

Hello, I have a robot 10, but it has a problem, the fresh tank is full, and a notification is sent to me that it is not full. What is the solution?

[@jamie.andrews]

Not familiar with a robot 10?

[@conniebrantley3943]

Help! My Dreame L10s ultra will not go under my bed. It has clearance. What can I do?

[@jamie.andrews]

Do you have bed skirts?

[@conniebrantley3943]

@@jamie.andrews Yes I do but I pulled them up. The Dreame came right up to it but wouldn’t go under 🤔

[@conniebrantley3943]

Also, is there a way to set different cleaning options within a room. I have an area rug I just want swept in the family room but the rest I want swept and mopped? I think it’s crazy with the cost of this vacuum/ mop they have no instructions and just leave it to the customer to figure it out. Thank goodness for you Jamie!

[@AnnelyAnni]

Do you know is multi floor capacity available for Dreame d9 and how to use it. I keep trying, it kind of allows me to create 2nd map, but does not save it (there is no "save" button anywhere). Could you please help me with this? you may try to create two fake floors by different rooms to test :)

[@jamie.andrews]

It should save without you having to select save, but it will need to finish mapping the floor first before it will save. If you interrupt the process it will not completely save. Also you have to manually switch between the maps when you move the D9 to a new floor.

[@AltitudeAerials]

Got the d9 this week. To save a new floor map, you have to transfer the robot AND the dock to the new floor, run it once so it can create the new map, wait for it to dock and WAIT for the notification on your phone that it's done cleaning. The new map will then appear on your phone and allow you to save/rename it too. I went nuts trying to save a new map for about 3x WITHOUT the dock (I only transferred the bot to the 2nd floor) so once it was done cleaning, it couldn't go back to dock (duh). The key here is to have the dock on the new floor as well so the bot can dock and notify on your phone that it's done. Without the dock, it can't notify you thus not allowing you to save the new map. Hope that helps.

[@bembembap]

How do i merge 2 maps together??

[@jamie.andrews]

You can't merge maps.

[@bembembap]

@jamie.andrews how to do that?

[@jamie.andrews]

@@bembembap sorry I had a type-o. You can't.

[@kikilimberg8605]

Hallo👋, kann ich bitte dieses Video auf deutsch bekommen ?🙏🏼

[@marinagrosemans8537]

Kan ik een extra zone (kamer) op dezelfde verdieping manueel toevoegen waar de robot nog niet geweest is, die dus nog niet weergegeven is op het schoonmaak plan??

[@jamie.andrews]

You will need to remap or perform a full house cleaning.

[@truetech8427]

I am not able to split the area. The answer is always (indipendent from where i put the red dot of the splitting line): the line must be inside the grey limits

[@jamie.andrews]

It can be tricky. Try moving the line inside or outside the room a bit.

[@viola0livido]

Hi! About two weeks ago I bought a Dreame L10 Ultra (now I will call it "robot") and downloaded the Dreame app on my own mobile. I tried to config two mobile (mine and my girlfriend) on the same robot resulting in disconnecting mine and reset the whole application. 😢 Do you know how to connect two different mobile to the same robot?

[@jamie.andrews]

Either have you both login under the same account or use device sharing in the app.

[@viola0livido]

​​@@jamie.andrewsthank you for your answer. Just saw your video and here it is: 15:07 Thank u anyway!

[@sophie791]

There is no "rename" button on my app, it only allows me to split or merge on map management. Do you have any idea how can i fix this?

[@jamie.andrews]

The rename only works for certain models. What model do you have?

[@mireknemet3313]

the app is saying is offline, do you know how to make it online again?

[@jamie.andrews]

Sounds like your robot is disconnected from wifi? If so you may need to reset and try and connect it back.

[@chat-1978]

During mapping, not all rooms were scanned. Some doors are closed because they open in the corridor. I managed to evolve the map with the missing rooms but I can't figure out how to save it. When I enter map management it shows the original one. But you can't merge, split, name the one not in the map manager. Any ideas? I don't have the experimental features, and no option to save the map

[@jamie.andrews]

You need to do a full house cleaning with those room doors open. No specific room cleanings. After it finishes you can split and name those new rooms. Another option is to start over and delete and recreate the map. I am not sure what model you have, but it could have a fast mapping option if you do start over.

[@chat-1978]

@@jamie.andrews want to avoid starting. I can't do a full clean because the doors are blocking the way. This is why I had to do it in steps so I could get the robot at the right place and then move the door. My idea is to have the rooms in the map and selectively vacuum them

[@jamie.andrews]

@@chat-1978 Sandly I do not think you have a choice. It will discover new areas on a room cleaning, but not update the map with those areas. Most robots are this way except maybe iRobot.

[@chat-1978]

@@jamie.andrews after a days of experimentation I realized that it is auto saving. It is now referred to as "current map". You can restore to previous states. Once a room is named then it won't disappear because there was a closed door. So you can build it up. One thing that is important is that you need to allow it to dock to trigger the save. The shortcut is to clean zones or rooms close to the missing one to keep it shorter.

[@jamie.andrews]

@@chat-1978 Thanks for the heads up. I guess some things have changed since I last had to do this!

[@betty_vulcano]

Help please! 😭 My D9 vacuumed the entire apartment but I still get the “map is not finished” message when trying to use the Map Management features. How do I get to mark the map as completed?

[@betty_vulcano]

Update: I deleted the map it created and restarted the whole setup. But now it has mapped a room that doesn’t exist. 😅

[@jamie.andrews]

Hello Betty. You must delete the current map and start a new Full house cleaning. To get it to complete the map it must start and finish the mapping process on its own uninterrupted. If you cancel it or stop it before it is finished it will not save the map. It will only save the map once it has docked. Hope this helps!

[@betty_vulcano]

@@jamie.andrews thanks! It did the trick but now it has mapped a room that’s not there. I tried conduct it to that room with the remote control but it’s impossible to get to that area. I think it’s a room at my neighbor’s. I guess I’ll have to reset it again and hopefully it won’t map that area.

[@jamie.andrews]

@@betty_vulcano Mirrors and glass doors or windows that go to the floor can cause this behavior.

[@Utking3]

So is this the dreame app or the mi home? Saw the whole video finding out, lol

[@jamie.andrews]

Mi home is what Dreame uses, however many other robot vacuums also use the MI home app as well including Roborock.

[@Utking3]

@@jamie.andrews Ah, but Dreame has released the Dreame app instead, you should update the title to show that this is the Mi app then :)

[@jamie.andrews]

@@Utking3 Thanks. I did update the title. Although the new app is out I suspect many people of these older robots still use the MI Home App. This video was made almost 1 year ago when it was only the MI app. I think once you get on they are fairly similar in functionality.

[@alpinekiwi]

Does the Z10 Pro 'remember' or map where it's docking station is? My current robovac's dock is recessed in a nook/niche that is only accessible from one direction in a corner of the room. Being a few years old it doesn't have a mapping feature and it has never (unless by chance) found it's way back to base and I return home to a dead vac which I return to its base manually. This is the reason I am looking at Lidar vacs, so I can send it out to do a chore and have it return to it's base by itself... Cheers.

[@jamie.andrews]

Yes and you found the number one reason why lidar on a robot is king.

[@alpinekiwi]

@@jamie.andrews great to know. Thanks!

[@Lalithamma-rw1id]

In the dreame app after login it's just white screen

[@cbre1971]

can you set a schedule to have your entire floor cleaned but within that, have certain rooms cleaned twice, or even have a higher suction?

[@jamie.andrews]

You could create multiple schedules. One with rooms that get cleaned once and once with rooms cleaned twice. The suction setting is per schedule. I would set mine to balanced and turn on carpet boost.

[@cbre1971]

@@jamie.andrews Right. Would I have to set the schedules far enough apart to let the vacuum dock each time or can it follow these multiple schedules on the fly ?

[@jamie.andrews]

@@cbre1971 Far enough apart

[@btran213]

@@jamie.andrews after u placed a no go zone could u delete it? restore previous setting?

[@jamie.andrews]

@@btran213 I suppose you could

[@stephengibson2654]

I think maybe the share device is so Siri and other home devices can connect to tell it commands!

[@jamie.andrews]

The share device allow other people to access the vacuum like a family member.

[@lindac4494]

HELP!!! Won’t map entire floor plan just livings room & kitchen leaves out bedrooms & bathrooms one level home Tried sooo many times please help

[@jamie.andrews]

Which model Roborock?

[@mariakonya9545]

I just got my L10s and experienced the same thing. Would love to see the response.

[@zyyz2761]

Inglês Cleaning twice is not possible in the schedule, at least in my Dreame application. It's also possible that I don't know how.

[@jamie.andrews]

What robot do you have? Are you using the MI home app or the Dreame Home app?

[@xfuglen3147]

Looks so similar to the Roborock app.

[@jamie.andrews]

Same parent company. Very similar.