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Watch this panel discussion on the new customer care reality for pharma and how emerging technologies like generative AI can help biopharma companies shift the paradigm - from transactional and ad-hoc to deliberate and holistic. Discover how generative AI’s advanced capabilities coupled with a solid data strategy are revolutionizing traditional customer care practices, offering unparalleled efficiency, personalization, and responsiveness.
Panelists share their perspectives on:
• Understanding the business case for customer care transformation across various support centers
• How generative AI empowers customer support in life sciences
• Using personalization and precision to enhance customer experiences through data
• Streamlining customer care operations for enhanced efficiency and scalability
• Future trends and opportunities in AI-driven customer service
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