eBay Authenticity Guarantee Fail? More eBay Returns + Newbie Mistakes + Thrift Haul- Reseller

Thank you for watching!
My wife & I started ebay this year to try and help us keep her home with out 5 month old. wish us luck and follow our journey.
we are currently everything resellers.
📌 Subscribe: youtube.com/ @collectmoe
/ collectmoe
📍Orange County - California
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Thank you for watching!
Today we go over some returns, mistakes. Also had my first authenticity Guarantee Fail / Return
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[@jeannieakana808]

Thank you for posting this. I am new to ebay and would like to learn more.

[@collectmoe]

Absolutely! We have had a great time in the process. Thanks for watching and taking the time to comment.

[@blakeshandyman9454]

You need to take that up with ebay with the remote

[@collectmoe]

I did call them. It’s reported 💯

[@ronaldjohnson9688]

Shame on you for sleeping with the babysitter! 😂😂😂

[@collectmoe]

🤣🤣🤣🤣

[@jesseknowles7291]

Hopefully your pictures of the remote are clear enough that eBay can see the difference.🤞🏼

[@collectmoe]

Unfortunately on this one, I didn’t. Lesson learned for sure

[@davidwright1001]

chalk it up to cost of doing business. Don't waste your thoughts and time trying to figure out a 5 or 10$ order. Just increase the margins and know that sometimes things dont work out. It's much more effective

[@collectmoe]

Absolutely! Thank you 🙏🏽 .

[@jesseknowles7291]

I ask for a recap email any time I talk with someone at eBay. Nothing crazy just a few sentences can be a huge help.

[@collectmoe]

That’s smart! Thank you for this tip. I will from now on

[@robertlouis5859]

Great content! Look forward to seeing more of your videos!

[@collectmoe]

Thank you 🙏🏽 see ya soon!

[@joshthomas9330]

Just a tip I was watching a video the other day with them selling wii controllers and other electronics he bought these stickers to put on every electronic item and took pictures of the stickers on the items next to the serial number and sent the pictures to the customer for proof

[@collectmoe]

That’s exactly where i messed up. I think the buyer may have known what they were doing. Its ok. Definitely learned from this

[@GrandmasGonnaFlip]

I have heard from a lot of resellers that are mailing out brand new products, the buyer gets them, opens them, replaces the new item with the worn out one they have, then sends it to you as "Not as described". Ebay always believes the buyer.

[@collectmoe]

Yes eBay definitely backs up buyers, but I have had situations where they open an item and I just dock the refund. And have no issues. But in this specific one, I messed up by not taking pictures of the back. Expensive lesson learned. Thank you for commenting. I really appreciate you taking the time 🙏🏽🙏🏽🙏🏽

[@kens976]

I noticed that with the crocs that one of shoes appears to have ANDY written in them.... But the other does not....It could be that the authenticator did not know that is by manufacturer and thought you wrote in it....you could always relist it and see if it passes a second time. Also, they could also fail to authenticate if missing the original box or bag despite having tags. If Crocs has then in their store with a box or bag and you do not have said box/bag you should list as new with defects and say no box/bag.....even though many stores sell them as new without bag/box.

[@collectmoe]

Thanks for the comment! They were listed as “new without box” when I spoke to authenticity guarantee said they seemed to be used. I was super confused, but I’ll go into it a little deeper in the next video. Short story if they are listed as “new” they will go through it very deep. If it’s listed as used then it’s a lot easier.

[@collectmoe]

@@kens976 Also they did not say “not authentic” the issue they claimed was the condition listed was different than what I claimed.

[@jeannieakana808]

Great suggestion and info

[@collectmoe]

🙏🏽👍🏽

[@kens976]

@@collectmoe I wasn't saying that they were accusing it of not being authentic. I was not familiar with that croc I saw the word Andy written on it, on one but not the other... The authenticator may not have known this either. It is very subjective. I sold a pair of New balance once listed as new with box and it was returned back to me, because a small part of the sticker with UPC/size etc was torn. It was denied because I listed it new with box... When it should have been new with defects... And despite pictures showing the label. They can be nitpicky.

[@boneyardbee1425]

Guessing you’re not shipping EIS for international? With EIS, eBay takes care of any returns, or so I’ve read. Haven’t had a return there yet. With the games, no way would I pay for a new shipping label. I might be nice enough to refund original shipping, but I wouldn’t eat the cost of resending. If they decide to outright return, I would not refund original shipping.

[@collectmoe]

Thanks for the comment! 🙏🏽 This actually was an eBay international Shipping Label. Still got returned. I ended up refunding the original price and half of the shipping, but it still did not allow me to do it as a full refund (with taxes and fees) it was strange This is actually the second EIS that was returned by customs. The other was a fur jacket going to Canada. I have some updates , spoke to eBay and I’m gathering some screen shots and going to talk about it a little more in the next video.

[@gypskicks6881]

New to the channel, really appreciate your content - keep going 🙏🏼

[@collectmoe]

Welcome. And thank you 🙏🏽🙏🏽🙏🏽🙏🏽. I appreciate the comment. See ya soon!

[@davidhardin5530]

Somebody swapped remotes out on you . People always trying to get over

[@collectmoe]

It’s a real bummer. And I messed up by not taking good photos of the back. Wont happen again 😅😅

[@DrewM86]

Did you already refund on the remote? If not only send a 50% refund without original shipping. Then note they sent back a different remote. Its a hard line to walk because you dont want negetive feedback either, but you dont ever want a seller to walk on you like that. If ebay gets enough of those same kind of reports from that buyer then your ultimately helping a future seller they may try to rip off.

[@collectmoe]

I did refund the remote. Since I did not take any pictures of the back, I did not want to get in a back and fourth. Just going to have to bite the bullet and not make the mistake again.

[@kens976]

Items returned to sender or not at address is not your problem/fault. Refund the buyer minus your shipping label cost. And then have them re-purchase if they want to re-buy paying for shipping again.

[@collectmoe]

@@kens976 I’m working on gathering some screen shots, but sometimes it does not give me the option to deduct shipping. Especially when the customer selects “ item not received” thank you for taking the time to comment. Really appreciate it.

[@blakeshandyman9454]

That's stupid about the Crocs

[@collectmoe]

At least I got them back! eBay paid for the label, so I “technically “ did not loose, except I got a hit on my account for “defects”

[@RickLouisHunts]

Hey Moe, new Subscriber here. Thanks for putting out this video! I’m a Reseller too but just started my KZbin Channel Videos. Let’s get you to 500 Subs!!!👍👍👍

[@collectmoe]

Appreciate that! Good luck to you.

[@jesseknowles7291]

Can you make a shipping insurance claim on the damaged box? Had that work out in my favor on a recent return.

[@collectmoe]

I didn’t do a claim, I started it. Customer Selected “damaged in shipping” but then in note put does not work, the cable was never used still had the new straps , so I re listed it , sold right away. So I left the claim alone.

[@RealTimeReselling]

I haven’t had that yet, but good to know.

[@collectmoe]

Thanks for the comment 🙏🏽🙏🏽🙏🏽

[@heiditucker6017]

I believe that Ebay will send them the money for the taxes since they are the ones that collected it. As far as the remote, you can talk to Ebay. They know that people switch things. I have seen suggestions from other people who resell who suggest telling the buyer that you will inspect the item and look for/verify your marking (even if there isn't one). Some buyers won't even try to return at that point.

[@collectmoe]

Thanks for the comment. It’s weird because I’ve done several returns where it shows the detailed refund 1. Return 2. Fees 3. Taxes and shows what comes from me and what eBay will return . But in that mentioned return, it did not show all those. I did reach out to eBay , thank you and my costly mistake is, I did not take a picture of the back of the unit. It was one of the first items I listed 5-6 months ago. Huge mistake on my part. Thanks again 🙏🏽

[@Chicago48]

Do you have a store(s)? I tried the store thing, and I couldn't stand the way EB micro manages. Constant Email alerts "low level standards" "how to sell better" on and on. I wrote EB to stop emailing me. Then it was the penalties for not selling to their standards. Just too much. I'm concentrating on POSH and Merc. Easy peasy. I'm selling as much on Merc as EB. Ebay is weird and getting weirder. Those crocs look authentic. How do you authenticate crocs? Did the shoe go to EB for authenticity? That was weird!

[@Chicago48]

I had a RETURN to sender from Mercari and the customer never contacted me to say he never got the package. BUT -- MERC paid me anyway. It was a cap. I messaged the customer and he never replied, but I got paid anyway, because Merc only gives customer 3 days to return! LOVE it! Not the 30 days that EB allows. I try to stay away from electronics and appliances unless they are NEW in the package. Electronics are the worst -- always high returns. I get hardly NO returns on clothing, that's why it's so easy to sell clothing. But electronics - yikes!

[@collectmoe]

Hey 👋🏽 thanks for the comment. I do have an eBay store. To be honest with you , I have all the eBay emails go to a separate email, I rarely ever look at it , I have automated sorting of the new emails . So very rarely do I actually read an email that they send 😅😅. As far as the crocs go, yes they went to eBay authenticity guarantee. Some location in Las Vegas. And they did not say they were not authentic, they said the condition was very different vs what I listed them as. I’m actually recording an update video where I go a little more in detail after some phone calls, but short version, they go into very deep dive. Congrats on the other platforms!

[@collectmoe]

I agree, clothing is a lot less returns. That return to sender is a unique spot. I’m glad it worked to your side. Thanks again for all your notes 🙏🏽🙏🏽🙏🏽

[@redders6858]

You should list your eBay store, went to check out what you’re selling but can’t 😢

[@collectmoe]

@@redders6858 thanks for asking. I put it in the description of the newest video, and I will include it from now on. Have a great day!

[@redders6858]

@@collectmoe fantastic! I’ll check it out. Never miss a selling opportunity 🇬🇧

[@collectmoe]

Thank you 🙏🏽🙏🏽

[@RealTimeReselling]

Definitely better! Thanks for the video.

[@collectmoe]

I really appreciate it 🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽

[@BranDawgz-i8o]

My first sale was a brand new pair of New Balance, $124. They had me send in for authentication, charged customer $15 shipping and took over a week to send out to customer.I noticed other sellers with New Balance over $100 and they don't have authentication. Any thoughts? I don't care much for the process. Sorry about the remote but thank you for sharing. I have a brand new remote that is discontinued and worth upwards of $300. Haven't listed bc im new.

[@collectmoe]

I don’t think it matters if they are used or new, any shoes over $75 is supposed to go to authentication. Maybe the listed them in the incorrect category? That’s all I can think of. I would list the remote, just take a lesson from my experience and take pictures of it powering on, and if the serial number

[@cornhuskerpicker7740]

Imo if you are going to list something that close to the authenticity program of $75 just do 74.99 start and not 79. At that price point most buyers do not care or even know that it is getting sent to get checked. They don't appreciate the delay. If you must have 79 put in clogs or sandals section, I don't think it will qualify for authenticity program.

[@collectmoe]

@@cornhuskerpicker7740 thank you thats a good point.

[@blueridgetreasurehunters]

Came across this video. Love your background story and doing this so your wife can stay home. Can I ask where your doing this. We are in the very top of Virginia. Commonwealth Picker is the reason we decided to do this 2 years ago.

[@collectmoe]

Appreciate it! We’re in Southern California, Orange Country about 45 mins from where commonwealth was originally from . He and others also played a big part in us starting. Thank you so much 🙏🏽🙏🏽🙏🏽🙏🏽

[@TriggeredAndy]

Weird! I also got 2 RTS in the past two months. eBay will fail inspection if they’re not literally new. Meaning no scuffs, at all. They’re super strict.

[@collectmoe]

I spoke to authenticity guarantee and they did say their inspection is very intricate. I go a little more in detail in the next video. Soon as I’m done editing it, should be up by Monday. Thanks for your comment 🙏🏽🙏🏽

[@SRTGHOSTS]

@@collectmoebro I resell shoes for a living. I buy 99 percent of my inventory off eBay. eBay is not the problem. Sneakercon is. I will buy a shoe on eBay leave tag on. I take better photos resell them for a profit. Sneakercon will fail a shoe that already has a tag on it. So then I jump through hoops by calling eBay. eBay refunds me agreeing they were wrong. Sneakercon then returns shoe. I will repost the shoe forsale when it goes through a third time they pass it 🤦‍♂️

[@collectmoe]

@@SRTGHOSTS that is insane! Super frustrating honestly. But seems like the answer for me is list them as “used”

[@SRTGHOSTS]

@@collectmoe definitely man. I started listing them as “preowned condition when I write descriptions. I don’t go into detail about condition or they will use that against you. Buyers and sneakercon

[@collectmoe]

@@SRTGHOSTS absolutely Thank you very much!

[@blakeshandyman9454]

They aren't updating there address

[@collectmoe]

You think so? Maybe just incorrect address? Or a typo huh? It’s strange that I’ve had about 4 in the last 2 weeks

[@blakeshandyman9454]

They sent you a used one

[@collectmoe]

I think so man. The back is completely different. This one won’t power on, and mine used to power on.

[@DrewM86]

It happens.....in my experience it's very rare. I've had a similar situation happen. Only thing I could do is refund them 50%. You can file a claim, but you need absolute proof they switched it out which is almost impossible. I will say once you are established for a few years with great feedback, and good customer service you can talk with a rep. Depending on the rep you can just be real with them. They can usually tell if someone is bsing.....that along with good reputation they will side with the seller often.

[@collectmoe]

Yes, and I failed to take good pictures. This was listed the first Month that I started , and didn’t take the time. My fault. Oh well