EcoStruxure Operator Terminal Expert - How to access to the "broken mode" of the HMIST6

[@luke28072]

Has this function been removed in 3.2 SP2? I have a HMIST6500 and am unable to boot into "broken mode". I'm following you in the video and FA355946. During the boot switch off the power twice after the boot bar reached 70-90%. I've tried switching the power off at all points from 60-95% and can't get it to boot into broken mode when I re-apply power.

[@LeTomasAHUMADA]

Hi Luke! I just tested with a HMIST6400 with an app made in v3.2 SP2 and i am not able to access to the broken mode in the way that i did on the video... but... if you go to the help in the software go to: 1) Feature Guide 2) in the left part select "before Use". 3) Then "What's New" 4) in this part you can find a section called "Recovery mode" select this for more option. In this section you can find he easy way to access to this broken mode... 1) Turn on the panel. 2) During the loading of your app touch and hold the bottom-left corner or bottom-right corner (within an 80 pixel area) 3) Wait until a pop up message with "Do you want to enter recovery mode?" shows up. 4) Then click "yes". I will add this on the description of the video. Thanks Luke!

[@88china1]

It's works to me here ..... Any chance to get ur support about to connect HMIST6400 with s7 1200 simense plc ? ​@@LeTomasAHUMADA

[@mohannadal-soroghaly7020]

I try both way press left bottom or power on and power of still reboot until 90% and hang on

[@LeTomasAHUMADA]

Hi there! If you have also tried the method for newer version and no luck then i recommend you to make a recovery. This is done by Schneider People so contact the technical support in your country for guidance.

[@marwan_ags]

Hello, I have a HMIET6 and I can't get into download mode. I downloaded it, but after that I can't download it again and I can't get into broken mode. What can I do next?

[@LeTomasAHUMADA]

Hi there! This method is for other hmis. The HMIET6 uses Vijeo Designer Basic. You can try to download the application via usb stick.

[@marwan_ags]

@@LeTomasAHUMADA I have downloaded it via Vijeo Designer Basic and when I want to download it again, the message "error 1800: cannot find defined target machine. On the target machine, please confirm the target model and IP settings" appears. This makes the download to the HMI fail so the display doesn't work. Is there a shortcut to go to recovery mode or do you have any suggestions?

[@LeTomasAHUMADA]

@@marwan_ags have you tried to download a new application via usb stick?

[@marwan_ags]

@@LeTomasAHUMADA not yet, I just downloaded it via ethernet

[@EwersonCoelho-vf7zu]

Hello, I have a 6700 HMI from the Harmony line and I can't get into download mode. I downloaded it, but after that I can't download it again. I've already clicked on the corners diagonally and I've already performed the shutdown as in the video and I can't get into broken mode. What can I do next?

[@LeTomasAHUMADA]

Hi Ewerson! If you are working with EPTE v3.2 sp1 or higher then you can try this method: schneider-electric.box.com/s/2kcubcohlmtutfx96isj2f77r7ffi541

[@andrijatopcic3710]

thank you for this video @@LeTomasAHUMADA

[@javierledezma8473]

@@LeTomasAHUMADAtengo el mismo problema

[@nicolasfernandez499]

Hola, tengo problemas con un HMISTU855. Queda cargando la imagen y no inicia nunca. En este HMI no puedo ver el porcentaje de carga. Alguna ayuda para ingresar al broken mode? Gracias!

[@LeTomasAHUMADA]

Buenas Nicolas, la hmistu no tiene broken mode, te aconsejo intentar descargarle una nueva aplicacion por media de un pendrive o utilizar el vijeo runtime installer para descargarle el firmware (runtime) de nuevo al hmi.

[@randolo9415]

hola leandro, tengo una hmist6700 y cargue una aplicacion pero no agregue el modo de configuracion, la hmi esta programada en la version 3.1 y no tengo metodo para cargar otra aplicacion

[@LeTomasAHUMADA]

Buenas! Si mal no recuerdo en este video se muestra como ingresar al modo de “broken” y ahi podes descargar una nueva aplicación al hmist6xxx

[@thanasisfoutzi3636]

Hello LeTomas!! I accidentally accessed the broken mode and now I cannot go back... How can I exit the broken mode? I tried to turn off and back on but it did not help. Any advice please?

[@LeTomasAHUMADA]

Hi there! You will need to download de application to the hmi once again. I do not remember if you power cycle the unit it will load the app again

[@ericchen115]

Hello LeTomas ! I use hmigto5300 and set a download security password, but I don’t know why I can’t log in recently. Now I can’t download the project to hmi. Can I use the video's method to download the project again?

[@LeTomasAHUMADA]

Hi there! You can try this faq: www.se.com/uk/en/faqs/FA280118/ I have done a factory reset for the hmigtu range not the hmigto. Have you tried using a usb stick to download the project? The reason of the security is because you must first clean the security settings to have the new ones.

[@ericchen115]

@@LeTomasAHUMADA I have tried Runtime installer and Usb, but the result is that the password input window pops up😓, except for the one in the video, I have not tried it.

[@ericchen115]

I don't understand why not working and the account number and password of I set are " user " , 1234 😑

[@LeTomasAHUMADA]

@@ericchen115 the one in the video is not for that hmi.

[@DanielCastro-uf8nx]

Hola LeTomas .. tengo una HMIST6400 e intenté todo lo que indicas pero no ingresa al broken mode. La HMI inicia y se congela aproximadamente al 90%. ¿Que podria hacer? Gracias!

[@LeTomasAHUMADA]

Buenas Daniel! Si la HMIST6400 tiene un runtime igual o mayor al v3.2 sp2 entonces el proceso es otro: schneider-electric.box.com/s/2kcubcohlmtutfx96isj2f77r7ffi541

[@MiChaelAnDresito1]

Te comento que hice ambos y ninguno entró

[@peterkamau8428]

Life saver.. thank you

[@LeTomasAHUMADA]

Happy to help 😊

[@kurtklingbeil6900]

We are trying to get communications going between an M241 and an HMISTM6B or HMIST6400. We started with HMIST6B and followed the bouncing ball for establishing SchneiderNet comms We can download the HMI Program OK from Terminal Expert - however, it never interacts with the M241 No errors, no diagnostics, just broken. However.... when we run Terminal Expert in Simulate mode and make an IP connection between PC and PLC it works - almost... When we attempt to use the Web screen object on the Terminal Expert simulation, it works correctly When we attempt to use the Web screen object on the HMIST6B we get the message "Browser object not supported on this target" WTH??!! It is the job of Terminal Expert to only download compatible objects to TheTarget... and here TheTarget is claiming that the Browser object is not supported. OK, let's try the HMIST6400 Save-As project Convert from HMISTM6 | HMISTM6400 (There is no option for HMISTM6B... I guess Schneider's right hand didn't get the memo from Schneider's left hand Ideally _every_ target would be specifically identified to avoid the need for random trial and error Convert to HMIST6400 - that part works seamlessly Downloading.... After about 5 minutes of downloading Terminal Expert reported 71% where it appeared to be stalled. The progress bar on the HMI indicated about 30% (making the rather radical assumption that the entire screen width represents 100% Given the excruciatingly slow pace of the transfer on what is probably almost the smallest possible functional application, I was speculating whether the HMI had a 4004 processor or whether they had splurged for an 8008. Well... it appeared to be wedged. So we disconnected the USB connection. Terminal "Expert" failed to detect the loss of connection and insisted it could not be interrupted - and had to be murdered with task manager Upon re-powering the HMI there is a different progress bar so it appears that the HMI is wedged in its reboot/initialization phase. The HMIST6400 had a bit of an operator interface - enabling the selection of USB, Ethernet, or 300 baud teletype transfer method. The HMIST6B OTOH has no monitor mode - except the hardware configuration - which is obscenely bloated with all kinds of graphical elements and is radically mismatched to the landscape format of the screen - also the hardware configuration can be entered if one has just the perfect timing of touching the UL/LR corners. It is quite shocking that this stuff is considered to be professional production-grade devices So we are left with resurrecting the 6400 and dealing with the dysfunctionalities of the 6B

[@LeTomasAHUMADA]

Hi Kurt! Have you contacted the technical support team of Schneider in your country? They are more than happy to help you and improve the software if there is a problem. Regarding the connection between the hmi and plc, i have done two complete videos the complete process is in there: kzbin.info/www/bejne/kHjZf3SGl9RgftU kzbin.info/www/bejne/iavUgJZqZpuCo6s If i am not wrong we are going to have a new version of Operator Terminal Expert v3.3 soon. I recommend you to check the behaviour with this software. When you change the runtime of the hmi it takes more time than a normal download of a program. I have not played with the HMISTM6 but i will check the change of the target type. I recommend you again to contact the technical support of Schneider in your country so they can solve any problem that you have.