English for Call Centers 🙋🏻‍♀️ | Role Play Practice | How to Speak with Angry Customers

[@marisamorais3150]

Great video, i would just prefer that the angry customer would actually talk like a angry customer, i mean this guys is so chill this is not the type of angry customer voice and tone i get 🤣

[@SingleStepEnglish]

Haha....next time, I will try to sound MUCH more angry!

[@kunalgarg4264]

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

[@kdldkkdm]

Wow, can you tell me what you did to get a position in a CC? 🥺 ​@@kunalgarg4264

[@r.e.i.santana4093]

Play it 2X. It's way better

[@cesarfabianquiroz9341]

This kind of videos , are really helpful , you should make more videos like this , I mean , about call centers and role plays , again , thanks so much for your work 🔥

[@SingleStepEnglish]

Thank you for your great feedback! I will try to make more role play videos.

[@tatigauthier4030]

Le téléphone de Costco àanjou Motreal

[@tatigauthier4030]

Je voulais avoir le téléphone de Costco à Montreal

[@cluelessjoe5745]

I liked it. Thanks. I used to work in a call center and handle angry customers using that line : " Just chill man, Have chamomile tea and relax. Life is a joke anyways, especially yours. So don't take things too much to heart"

[@SingleStepEnglish]

Thank you for your comment. It is strange why people get so angry over such trivial things. I also worked in a call center during grad school. I enjoyed the gig, but some customers got quite worked up.

[@kunalgarg4264]

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

[@kunalgarg4264]

​@@SingleStepEnglishhey bro can you help me about job ?

[@JennyMayolinEnglish]

This is so useful for many people who work in English!! 👍😊

[@SingleStepEnglish]

Thank you, Jenny! I appreciate the positive feedback.

[@SingleStepEnglish]

P.S. I really like your channel. You have many wonderful videos. Check out Jenny's channel! kzbin.infovideos

[@JennyMayolinEnglish]

@@SingleStepEnglish Wow!! That's very kind of you 😊

[@JennyMayolinEnglish]

@@SingleStepEnglish You are very welcome!

[@algenismorillo2843]

I like lessons about call center agent. Thank you.

[@SingleStepEnglish]

Glad you like them! Thank you for your comment.

[@danydeleon23]

WoW me encanta este canal 😍 me está ayudando muchísimoooo con mi pronunciación y gramática poco a poco voy a prendiendo inglés

[@SingleStepEnglish]

That's great! Thank you!

[@mohamedmifras8274]

It's good for my job role . Thank you so much for this lesson.

[@SingleStepEnglish]

Very glad to hear that!

[@mohamedmifras8274]

My sir , Could you please tell me are these Sentences grammatically correct? 1)I won 200 dollars play this game online 2)I won 200 dollars from this game online. 3)I went to get my bike licence renewed. 4)She asked him to come to take the parcel from her. 5)I have been watching that TV series since 4 clock. 6)I have been watching that TV series for 4 clock. 7)he didn't spell a word 8)he didn't speak a word . 9)I believed in you . 10)I believed you. 11) I can't believe you 12)I can't believe in you 13)Belive in me 14)Belive me

[@SingleStepEnglish]

1)I won 200 dollars play this game online ...playing this online game. 2)I won 200 dollars from this game online. OK. 3)I went to get my bike licence renewed. This is fine. 4)She asked him to come to take the parcel from her. OK 5)I have been watching that TV series since 4 clock. OK 6)I have been watching that TV series for 4 clock. See 5) 7)he didn't spell a word This seems a little strange. 8) is better. 8)he didn't speak a word . OK More common that 7) 9)I believed in you . OK 10)I believed you. OK 11) I can't believe you OK 12)I can't believe in you OK 13)Believe in me OK 14)Believe me Alright.

[@mohamedmifras8274]

@Single Step English My sir, Could you please tell me are these Sentences grammatically correct? 1)I got off the bus in colombo. 2)I got off the bus at colombo bus stop. 3)I got off the bus at colombo. 4)I got off the train in the town. 5)I got off the train at the town. 6)I used to get off the bus in the colombo when I was a student. 7)I used to get off the bust at the bus stop when I was a student. 8)Could you please tell me where should I get off the bus in the town? 9)why he put on the song's volume high. 10)why has he increased the song volume?

[@SingleStepEnglish]

1)I got off the bus in colombo. OK 2)I got off the bus at colombo bus stop. ...at the Colombo bus stop. 3)I got off the bus at colombo. OK 4)I got off the train in the town. OK 5)I got off the train at the town. If you use AT, you would need to add more information. ...at the town famous for delicious sweets. 6)I used to get off the bus in the colombo when I was a student. ....in Colombo 7)I used to get off the bust at the bus stop when I was a student. But, doesn't everybody eventually get off the bus at a bus stop? I used to get off the bus at the (name) bus stop when I was a student. 8)Could you please tell me where should I get off the bus in the town? Perfect! 9)why he put on the song's volume high. Why did he put on the song's volume so high? 10)why has he increased the song volume? Why has he increased the song's volume?

[@silviaalburez5242]

thanks for your videos. I really appreciate your help.

[@SingleStepEnglish]

My pleasure! I appreciate your comment.

[@shreenjandutta]

Angry, irated customers can be categorised in two ways : 1. Someone who is verbally abusive. 2. Someone who is not verbally abusive. People who come off as plain upset regarding the product or a service can be difficult to handle but they don't come off as very exhausting. Sometimes with active listening and succinct communication, the issues at hand can be resolved However, with regards to verbally abusive customers, it can be pretty challenging and mentally exhausting. They can make comments that are sexist, homophobic, racist and they even attack you personally based on what you speak, and prolly your accent. Tough nut to crack

[@SingleStepEnglish]

It sounds like you have many years of experience in a CS role.

[@SingleStepEnglish]

What percent do you feel are verbally abusive?

[@shreenjandutta]

@@SingleStepEnglish Oh no no 😅 I've never worked as a customer service representative but from what I have seen and heard from other people you know ,specifically from my own friends and elder brothers who have had the experience, I can say that at times you might have to face someone who is verbally abusive too. Something that's unavoidable. I remember one time my brother ,who once worked as a telemarketing representative, has had to call a customer regarding this specific product and to his misery the customer was sleeping and he woke him up. Bang That guy gave my brother such an earful that he would probably remember it for the rest of his life. Personally attacking his accent to the point he started attacking his family.

[@SingleStepEnglish]

I feel bad for your brother. That type of attitude exhibited by the customer is completely unacceptable. However, it doesn't surprise me. I was fortunate to have worked in a call center that took reservations and occasionally handled complaints.

[@gabyph2013]

I like this lesson so much! thank you

[@SingleStepEnglish]

You're welcome. I am so glad you enjoyed it.

[@JoseSoto-hk6fi]

Thanks for your video, it helps to me a lot

[@SingleStepEnglish]

You're welcome, Jose! I am glad you like it. Thank you for your comment.

[@sergioestuardocontrerasova4577]

Thanks for this wonderful video.

[@SingleStepEnglish]

Glad you enjoyed it!

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1) He spent more time on reading newspaper 2)He spent more time on playing games 3)He spent time on watching movies 4)He spent time on TV. 5)He spent on movies 6)Hespent more money on my daughter's education or course. 7)He spent money on apparent. 8)He invested more money on football tournament. 9)He spent more money on helping people 10)He spent more money on poor people. 11)don't fold the umbrella it will break

[@SingleStepEnglish]

1) He spent more time on reading newspaper If you use ON, then you must compare it to something suing THAN. He spent more time on reading newspapers than watching TV. 2)He spent more time on playing games Same as above. 3)He spent time on watching movies He spent time watching movies. 4)He spent time on TV. ...watching TV. 5)He spent on movies He spent his free time watching movies. 6)He spent more money on my daughter's education or course. OK 7)He spent money on apparent. Could you explain about apparent? 8)He invested more money on football tournament. ...on the football tournament. 9)He spent more money on helping people ...ON....THAN... 10)He spent more money on poor people. ...than rich people. 11)don't fold the umbrella it will break Don't fold the umbrella, it will break. You need the comma.

[@genesisvillalva3894]

hahaha angry customer good video teacher we will always give more support to your videos.

[@SingleStepEnglish]

Thank you so much! It was difficult for me to act angry.

[@EFRIELNAYN]

Thank you

[@SingleStepEnglish]

Glad you like the new video! Thank you for your comment.

[@mohamedmifras8274]

My sir , Could you please tell me are these Sentences grammatically correct? 1)I fell off the bike 2)I fell from the bike 3)I fell on the flight or in the flight. (I fell inside the flight) situation 4)he fell down on the stairs. 5)he fell off on the stairs 6)he fell down himself in the bathroom 7)I fell off from the bus when I was on the foot borad of the bus. 8)I fell off from the bus when I was holding the bus steel . 9)I fell off from the car when I was opening the car door 10) he worked with tired or He worked in tired

[@SingleStepEnglish]

1)I fell off the bike OK 2)I fell from the bike OK 3)I fell on the flight or in the flight. Do you mean on an airplane? (I fell inside the flight) situation 4)he fell down on the stairs. OK 5)he fell off on the stairs No need for off. He fell on the stairs. 6)he fell down himself in the bathroom He fell down by himself... 7)I fell off from the bus when I was on the foot borad of the bus. I fell from the bus...OR I fell off the bus (that sounds much more painful) foot board 8)I fell off from the bus when I was holding the bus steel . I fell off the bus when I was holding the bus _____. What do you mean by steel? 9)I fell off from the car when I was opening the car door I fell out of the car OR I fell from the car... 10) he worked with tired or He worked in tired He worked even though he was tired. He worked while he was tired.

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)Spend you time on reading. 2)Sit back in the chair 3)87 percent charge on my phone. Situation If someone's shoulder or hand collided when I drink tea or speaking on the phone . His hand touched or collided on my phone my hand or phone after I dropped the phone. In this situation how to say in english 4) 5)I have been on this for a long time. Situation When I speak to someone if they ask my school can they ask like this ? 6)where are you come from Are you from royal college Are you Anthonian ? But in my case I finished my school almost more than 6years . 7)How did you come last ? How did you come last in the queue? 8)He cut the queue and he took no 5 token.

[@SingleStepEnglish]

1)Spend you time on reading. Spend your time reading. 2)Sit back in the chair OK 3)87 percent charge on my phone. My phone is 87% charged. Situation If someone's shoulder or hand collided when I drink tea or speaking on the phone . His hand touched or collided on my phone my hand or phone after I dropped the phone. In this situation how to say in english His hand banged into mine and I dropped my phone. 4) 5)I have been on this for a long time. this??? Situation When I speak to someone if they ask my school can they ask like this ? 6)where are you come from Are you from royal college Are you Anthonian ? Yes, they can ask that.I finished my school almost more than 6years . 7)How did you come last ? How did you come last in the queue? 8)He cut the queue and he took no 5 token.

[@SingleStepEnglish]

7)How did you come last ? How did you come in last? How did you come last in the queue? This is OK. 8)He cut the queue and he took no 5 token. ...took the no. 5 token.

[@mercythairu3656]

This is helpful especially on pronunciation, empathy and verbiage however, it would have been great if they didn't sound so robotic.

[@SingleStepEnglish]

Thanks so much! I’ll try to work on the agent’s voices. 😃

[@ssoomianasser7309]

Thanks from Egypt sir this is really helpful

[@SingleStepEnglish]

Hello to my wonderful viewers in Egypt! So glad it was helpful. 😃

[@mohamedmifras8274]

Hi my sir, Could you please tell me are these Sentences grammatically correct? 1)All places are dusty 2)He wants to cover the holiday works with you. 3)There is problem in twitter .on or in ? 4)Bring the mask to face. 5)My mask is down can you please pull it up. 6) My mask is covering my face could you please pull my mask down. 7)keep your argument aside. 8)put the speaker on the phone

[@SingleStepEnglish]

1)All places are dusty OK 2)He wants to cover the holiday works with you. What do you mean by works? 3)There is problem in twitter .on or in ? with 4)Bring the mask to face. Put the mask on your face. 5)My mask is down can you please pull it up. OK 6) My mask is covering my face could you please pull my mask down. OK 7)keep your argument aside. Put your argument aside. 8)put the speaker on the phone Put the speaker phone on.

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? Situation He wants my friendship, he wants to become my friend 1)he wants my friendship 2)he wants to be my friend 3)he wants to become my friend. Are there Sentences grammatically correct and are these what i intended? 4)She set herself fire on fire due to financial problems. 5)she committed self immolation due to financial problems. 6)she immulated herself yesterday because of dowry problem. Situation They have given token 7)I'm 100 number behind I'm 100 number ahead. 8)My phone got switched off by itself. Situation At counter 9)he told me to come first in the row 10)he told me to come last in the row.

[@SingleStepEnglish]

1)he wants my friendship OK 2)he wants to be my friend OK 3)he wants to become my friend. OK Are there Sentences grammatically correct and are these what i intended? For conversational purposes, 2) is most commonly used. 4)She set herself fire on fire due to financial problems. She set herself on fire due to... 5)she committed self immolation due to financial problems. Also, fine. 6)she immulated herself yesterday because of dowry problem. because of a dowry problem. Situation They have given token 7)I'm 100 number behind I'm 100 numbers behind. I'm 100 number ahead. numbers 8)My phone got switched off by itself. OK Situation At counter 9)he told me to come first in the row ...to come to the front of the row. 10)he told me to come last in the row. ...to go to the back of the row.

[@betymonrroy1700]

GRACIAS POR ESTE TEMA

[@SingleStepEnglish]

Thank you for your comment and support! 👏🏻😃

[@mohamedmifras8274]

My sir , Could you please tell me what is difference between these two? 1)I got off the bus at the colombo. 2)I got off the bus in the colombo. 3)I got off the bus at the town. 4)I got off the bus in the town. 5) I got off the bus at the bus stand.

[@SingleStepEnglish]

1)I got off the bus at the colombo. ...at Colombo. 2)I got off the bus in the colombo. ...in.... 3)I got off the bus at the town. OK 4)I got off the bus in the town. Also, acceptable. 5) I got off the bus at the bus stand. That is fine, American English uses bus stop.

[@nancycortes6585]

Thank for this video isvery useful in my job ,You use I can to find..... is this correct ? or Will be I can find..

[@SingleStepEnglish]

Thank you, Nancy! It should be…I can find…

[@miguelvanegas7467]

Muy buen video

[@SingleStepEnglish]

Muchos gracias! Thank you so much!

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? Mine and other one how to place here did I place correctly? 1)This is a good childhood photo of me. 2)This is a good Facebook profile picture of me . 3)This is a good wedding photo of my sister. 4)This photo is mine 5)This album is mine 6)This good picture of mine .- I'm saying that this photo is mine 6)I want to come back my home quickly. 7)Speak with the people who don't have work . 8))Speak with the people who doesn't have work . 9)Mr.Steve sir clarified my doubts in english. 10)Mr,Steve sir clarified my doubts about english. 11)he knotted the jewellery around her in the wedding. Can we use tie ?

[@SingleStepEnglish]

1)This is a good childhood photo of me. OK 2)This is a good Facebook profile picture of me OK . 3)This is a good wedding photo of my sister. OK 4)This photo is mine OK 5)This album is mine OK 6)This good picture of mine .- I'm saying that this photo is mine A little strange. 6)I want to come back my home quickly. ...come back to my home quickly. 7)Speak with the people who don't have work . OK 8))Speak with the people who doesn't have work See 7) . 9)Mr.Steve sir clarified my doubts in english. See 10) 10)Mr,Steve sir clarified my doubts about english. OK 11)he knotted the jewellery around her in the wedding. Can we use tie ? We put on jewelry. Are you talking about a ring, a necklace? ie. He put the ring on his bride at the wedding.

[@lailataj9348]

Thanks u for this video plz u can make a video describing the steps of un interview

[@SingleStepEnglish]

Thank you for your comment. Did you see this video? kzbin.info/www/bejne/eKDYhImBptSga9E

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)I have some doubts in this area in english .Could you please tell elaborate? 2)I have some doubts in this sentence Could you please tell me is this sentence correct? 3)I have some doubts in english. (Inside the grammar I have some doubts) 4)I have some doubts at english 5)I have some doubts about english 6)I have some doubts inside the English grammar. I have to say there are a lot of grammar in english . I have some doubts in some particular area. If I want to say I have some doubts inside the grammar? Which preposition do I have to use ? 1)I have some doubts in english grammar 2)I have some doubts about english grammar 7)I will come to your place in the middle. 8)I will come to your place in the middle of the night. 9)I will come to your place around 2.am .

[@SingleStepEnglish]

1)I have some doubts in this area in english .Could you please tell elaborate? ...in this area of English. 2)I have some doubts in this sentence Could you please tell me is this sentence correct? ...doubts about this sentence. Could you please tell me if this sentence is correct? 3)I have some doubts in english. I have doubts about my English ability. (Inside the grammar I have some doubts) 4)I have some doubts at english ...doubts about my English. 5)I have some doubts about english ...my English. 6)I have some doubts inside the English grammar. ...doubts regarding English grammar. I have to say there are a lot of grammar in english . I have some doubts in some particular area. If I want to say I have some doubts inside the grammar? Which preposition do I have to use ? 1)I have some doubts in english grammar Instead of IN, use REGARDING or CONCERNING. 2)I have some doubts about english grammar This is also fine. 7)I will come to your place in the middle. ...in the middle of the day. ...in the middle of (what?) 8)I will come to your place in the middle of the night. OK. There you go! 9)I will come to your place around 2.am . OK. That's really late!

[@josh36999]

Some days ago I had an interview with a bilingual call center, and I wasn't able to pass the last test. That made me to feel really sad😢

[@SingleStepEnglish]

I’m so sorry to hear that. But, learn from the experience. Practice more of my role plays, and keep improving! 👏🏻

[@k.santhoshkumar4426]

Helpful video..

[@SingleStepEnglish]

Thank you so much!

[@algenismorillo2843]

👍👍👍👍👍

[@SingleStepEnglish]

@Algenis Morillo I appreciate it!

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically? 1)he complained about her to me . 2)he complained to me .(Here about some right ? 3) he complained me .

[@SingleStepEnglish]

1)he complained about her to me . OK 2)he complained to me .(Here about some right ? The sentence is correct. What do you mean by some right? 3) he complained me . 2) is correct. You could also say...he complained about me. This would be if he complained to someone else.

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct?what is the difference? 1)he wants to involve in politics . 2)he wants to get involved in politics

[@SingleStepEnglish]

1)he wants to involve in politics . He wants to be involved in politics. Or...use 2) 2)he wants to get involved in politics This is correct. Both sentences have the same meaning. The person is eager to enter politics.

[@SingleStepEnglish]

Is that how you feel? Do you want to get involved in politics?

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? 1)Put your WhatsApp on silent. 2)My WhatsApp is on silent 3)Is this match confirmed? 4)Is this match cancelled? 5)I saw the view from the mountain 6)She asked him to take the parcel from her . 7)I am more happy than you do 8)He asked me to take with him to kandy 9)These people got sympathised 10)I'm in front of your shop

[@SingleStepEnglish]

Let's limit the number of questions to 10, please.

[@mohamedmifras8274]

@@SingleStepEnglish Sure sir I will do sorry

[@mohamedmifras8274]

@@SingleStepEnglish My sir, Could you please tell me are these Sentences grammatically correct? 1)Put your WhatsApp on silent. 2)My WhatsApp is on silent 3)Is this match confirmed? 4)Is this match cancelled? 5)I saw the view from the mountain 6)She asked him to take the parcel from her . 7)I am more happy than you do 8)He asked me to take with him to kandy 9)These people got sympathised 10)I'm in front of your shop

[@SingleStepEnglish]

I just answered these on the comment thread for my most recent video. Please check there.

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir I will check it

[@zonnaprank7577]

1.5x speed is better

[@SingleStepEnglish]

Feel free adjusting the speed. Most of my viewers are second language leaners. Thank you for understanding.

[@mohamedmifras8274]

My sir , Could you please tell me are these Sentences grammatically correct how to say? How native says Situation If consultant asks me that May I know do you have any idea to follow MBA? 1)I'm sorry I already I committed to another university to follow the course 2)I'm sorry , for the time being I'm planning to go abroad. If I want to ,I will follow later. And please tell me how to respond to them ? Give me some catchy phrases

[@SingleStepEnglish]

If consultant asks me that May I know do you have any idea to follow MBA? 1)I'm sorry I already I committed to another university to follow the course ...to enroll in their course. 2)I'm sorry , for the time being I'm planning to go abroad. If I want to ,I will follow later. Could you explain the second sentence? And please tell me how to respond to them ? Give me some catchy phrases Situation: The consultant would like to hire you after you finish the MBA?

[@mohamedmifras8274]

My sir , Could you please tell me are these Sentences grammatically correct ? 1)I went halfway to the theatre. 2)I went halfway to the bus stand . 3)I went halfway to the view point 4)I went halfway to the mission. 5)My shoes got torn halfway. 6)My shoes got torn on half way to matale. 7)I rememberd my umbrella on half way to the wedding hall. 8)I rememberd my phone on half way to the airport. 9)I rememberd my purse on halfway to uncle's place. 10)Meet me halfway to the colombo 11)Meet me halfway to the theatre 12)The knee guard doesn't fit my left leg 13)The knee guard doesn't fit to my left leg

[@SingleStepEnglish]

1)I went halfway to the theatre. OK 2)I went halfway to the bus stand . OK 3)I went halfway to the view point OK 4)I went halfway to the mission. OK 5)My shoes got torn halfway. OK 6)My shoes got torn on half way to matale. ...got torn when I was halfway to Matale. 7)I rememberd my umbrella on half way to the wedding hall. I remembered my umbrella when I was halfway to the wedding hall. 8)I rememberd my phone on half way to the airport. See 7) 9)I rememberd my purse on halfway to uncle's place. See 7) 10)Meet me halfway to the colombo Meet me halfway to Colombo. 11)Meet me halfway to the theatre OK 12)The knee guard doesn't fit my left leg OK 13)The knee guard doesn't fit to my left leg See 12)

[@mohamedmifras8274]

@@SingleStepEnglish Thank you so much sir big help now I can understand how to use this . I don't how to express. Without your help I cannot anything. Again and again thank for your help sir

[@mohamedmifras8274]

@@SingleStepEnglish My sir , Could i use this way too ? 1) My shoes got torn on halfway. 2)I rememberd my mask on halfway after that I came back to take the mask from home. 3)I met him on halfway 4)I saw him on halfway through colombo. 5)I saw him on halfway to colombo.

[@SingleStepEnglish]

Did I answer these questions on the other comment thread?

[@unknownnnn2554]

Hey could u give me speaking classes on call?

[@SingleStepEnglish]

I am sorry, but I do not give any speaking lessons. However, you can contact my friends at iTalki. They have many great teachers. Also, you can receive a discount at: iTalki. www.italki.com/affshare?ref=af10831818

[@Dav1d_Angel]

Me encantaria escuchar uno real de la vida real, asi de amables no son los clientes.

[@SingleStepEnglish]

Please check out my Call Center Role Play playlist. kzbin.info/aero/PLQ6Jq55I6_W_yCO4J3_YSANxrGP3jfGYS All of these videos are based on real conversations I have had.

[@ricchforever4]

Sir, how much time will you take?

[@SingleStepEnglish]

As I tried explaining....I am really busy right now writing two textbooks. Please let me know if you have any questions I can answer.

[@ricchforever4]

@@SingleStepEnglish But sir I've been reaching at you last Friday however I couldn't reach so I've so many so many questions and I want to learn accent plz tell me if you have one hour we can talk tell me

[@SingleStepEnglish]

Can you send me another message? I receive a lot of emails.

[@mohamedmifras8274]

My sir, Could you please tell me are these Sentences grammatically correct? Situation We buy the commodities and we pay the amount at end of the month. Once the amount is 5000 or 6000 we pay it . We have some dealings between the owner, we say that we pay money at end of the month whatever we I buy. So my father asked the owner to remind father. 1)The shop owner said that your father asked me to remind him when his amount is 5000 on the account . 2)The shop owner said that your father asked me to remind him when his account reaches 5000 rupees. 3)My father asked the shop owner to remind him when his amount is 5000 rupees on his account. 4) My father asked the shop owner to remind him when his amount reaches 5000 rupees.

[@SingleStepEnglish]

We call that situation "to run a. tab." 1)The shop owner said that your father asked me to remind him when his amount is 5000 on the account . ...when his amount reaches 5,000 on the account. 2)The shop owner said that your father asked me to remind him when his account reaches 5000 rupees. OK. 3)My father asked the shop owner to remind him when his amount is 5000 rupees on his account. Seems fine. 4) My father asked the shop owner to remind him when his amount reaches 5000 rupees. ...when the amount reaches...

[@Suufamily]

you can give me scrip from video?

[@SingleStepEnglish]

You can watch it again and again and learn the script. ;-)

[@juanarosas6581]

Mala suerte

[@SingleStepEnglish]

Para el cliente enojado o el agente del centro de llamadas?

[@blackprince964]

that customer need sound more angry

[@SingleStepEnglish]

Maybe in the next video. We did not want to frighten viewers!

[@josecandelario3357]

Omg

[@SingleStepEnglish]

I hope you liked the video!

[@sayanihazra1140]

Sir for normal conversation can I say may I have your name.

[@SingleStepEnglish]

That sounds more like a business setting.

[@SingleStepEnglish]

Sorry, I didn’t catch your name.

[@SingleStepEnglish]

That is more conversational.

[@sayanihazra1140]

@@SingleStepEnglish thank u sir next time I will use this.

[@sayanihazra1140]

@@SingleStepEnglish sir if i want to talk about a particular past situation can I say since then?

[@Justpeace12q]

Download

[@SingleStepEnglish]

Or, just watch it! 👏🏻

[@ingridquevedo7893]

finally I could find great videos to practice, Thank you....

[@SingleStepEnglish]

Glad it was helpful! We have many Call Center training videos to choose from.