Brother HL-4040CN Color Laser Printer Repair "Unable Print 32"

[@jonal8152]

5 years later and you helped me earn brownie points with the wife for “being so handy” fixing this problem in our printer. 😝

[@munkitloke7422]

The previous owner installed a new set of toner costing £200 but sold it (HL-4050CDN) to me for £50 as he cannot clear the 'Unable Print 32' error message. I first read up about the printer then went to various forum on the internet including Brother website. They were suggesting I should check, clear and clean the inside for jam paper or foreign object that might be inside. I did all that but still no luck in clearing the error message. Then I came across you video. It saved the day! It is exactly how you described it. The 'paddle' inside was sticking. I apply a small piece of sellotape to the foam pad and it sorted the problem. Just can't believe it. It costs me less than 10 pence of material to solve the problem. Thank you very much for sharing your video.

[@smashPC1]

Videos like these are special. Selfless with no fluff, just an informative video helping his fellow printererer. This 'tape over the fuzzy pad' (new band name btw) works for 4040CDN also. Thank you!!

[@Bobby10731]

This StepbyStep recommendation is simple and on point, thank you for the help with the "unable print 32 error" fix I'm back in business

[@antoinemichel4047]

Thanks Brook. Your excellent step-by-step instructional video worked for me and 'fixed' my 'Unable Print 32' issue. After having searched diligently for non-existent paper jams and possible unknown stickers within the moving parts somewhere (as recommended by Brother), I was perplexed that it might even be a driver update issue; however, the printer needs to work before the update can be implemented. So, I decided to Google Brother HL-4040CN 'Unable Print 32' and discovered your video. Well, I'm glad that I did, as I have about $200 in new replacement toners which I can now still use if need to...thanks for your help.

[@squirel52]

Amazing. This video let me recover a perfectly good printer that would have otherwise gone to the dump, so because some foam got sticky. This is the "social good" side of KZbin

[@tolondathomas2916]

This Totally WORKED! Thank you Soooo Very MUCH! I would say that even if you "think" your lever may not be sticking, go ahead and apply the tape anyway. I wasn't exactly sure what I was looking for or expecting and thought the lever worked fine, but realized after a firmer push on the lever that it was, indeed sticking. So I applied the tape and VOILA! It was the fix needed. Thank you again!

[@bokskegmailcom]

Thank you very much ! Like your channel name says, you are kind. I was about to throw away my Brother HL4050CDN - after power cycling it over a hundred times, with ever less success. Unbelievable that it all comes down to such a tiny detail. It makes me curious - how did *you* ever find this knowledge ? Is this like a trade secret among printer service technicians ? My findings when following your procedure : 1. I doubt that it's necessary to remove the slide with toner cartridges and the transfer belt, from the front side. This whole intervention takes place at the rear side. 2. I was a little too rough when removing the rimmed black plastic part at 1:45, and actually "broke it" loose. It's locked by two small fins at either edge, which I didn't notice among all the other blackness :-) Not a big deal however, it still fits quite securely back in position. 3. The "moving paddle" is TINY - I despaired at first, thinking that my printer model didn't even have this part. It's no larger than 1/3 of an inch ? It's hard to find too, being impractical to reach from the rear. My impression is that the exact movement of this paddle is a 90-degree rotation around a hinge : from flat down, to upright. A spring is supposed to push it back down, and that's where things go wrong. Just like you described in your audio commentary, in its vertical position, it remain stuck against the foam pad. 4. So, the foam pad that needs to be covered to neutralize its stickiness, is also vertically upright. 5. After completing the procedure, my printer worked again, just like in the old days. Thank you again - and no thanks to Brother, with their useless "Error 32 Unable to print - please power cycle" :-[

[@samueljacob8142]

I started getting "Print unable 32 error" for the past one month, my usual toner, drum cleanup didn't fix it. Today I came across this video and that saved my printer for now. I ran into another issue when I closed up everything, got error "No Fuser unit found" I had to remove the fuser unit one more time and put it back. Make sure its making electrical contact. I appreciate this video, otherwise I would have bought a new printer costing another 200$ and preventing a printer unit from ending up in electronic scrap yard.

[@mohammadataie8510]

I have a HL-4047CDW that was never used for a number of years and when I first tried to use it it gave me the error 32, and your instruction was awesome, helped me fix the issue so Thank you for being wonderful.

[@joedenatale4176]

A big thank you for making this video. It worked for me too. And saved me from purchasing a new printer. Thanks again.

[@jermaineburrell5843]

Hey I want to thank you for sharing the video above. My Printer hasn't been working for months and I decided to focus on trying to get it repaired today and your video got me working again!!!! Thanks a million!

[@freshcodemonger5226]

You can do this from the front. I took out the two trays, put the piece of tape on the top of the black gate (where it contacts the metal). Worked ! Thanks for the video.

[@ionamcdonald9399]

Thank you so much. Printer is working again now! It was a little bit difficult to recognise the "foam pad" . For anyone else having trouble it is on the edge of the box looking thing!

[@farnthboy]

Worked a treat. Saved my printer from the scrap heap. Thank for the post - much appreciated.

[@farnthboy]

Just an adjunct to this for all those people pulling their hair out as to why their machine may not be working. Had the accursed 32 error appear last week. Checked the tape I had place in the machine as per this video 7 months age to see if it had come adrift but it was OK. Issue turned out to be the Belt Unit & waste toner cartridge in the machine got to their used by date. Cost me in parts around $180.00 Aust. This video mentions these items when you are taking apart the machine. My trusty old 4040cn is now working again, as good as ever!

[@billsib5264]

good video, i had this issue last time and applied this fix and it worked for a couple of years. This time it was a little scrap of paper stuck on the little flapper behind the pad by an inch or so.

[@miketycle]

Brother and im referring to you >>> Thank you i was about to buy another printer .... you would think brother would fix this defect i so appreciate it in these tough times

[@JoseSanchez-qh8zd]

Thank you! It really helps. My printer works again!

[@keithwallace-bi6xr]

Mine looked a little different inside , but worked like a charm. TYVM

[@PhillipNguyen]

Thank you so much for the instruction. You sure saved me some money. By the way, I couldn't insert the tape in between and the thought of removing all the cables scared me so I used the garage oil spray lubricant and prayed. It works. :)

[@DarienNewman]

Have an HL-4070CDW and your video did the trick for me too. Thanks!

[@TRCCtv]

Thanks for the vid, really appreciate it, i just spent $200 on toners and then started getting this error, ended up buying another printer... but this little trick fixed it so i can at least get those toners used up.

[@kathyoettle9156]

thank you so much for the video. I was able to fix my printer during one of my babies naps with time to spare!

[@ronkloiber]

I had a JAM TRAY 1 error. I contacted Brother support. They had me clean the paper tray pickup roller and pad, but that did not help. Then had me check for debris front and back, and toner carriers, belt. No change, Then they told me I would need to replace my HL-4050CDN. I had also tried the tape on the solnoid trick - NG. So then I vigourouses cleaned the long 2 part roller on the front cover, and it works now. !!!!

[@davidb7328]

Thanks. This worked like a charm on my HL-4070CDW printer.

[@glennelson9084]

Thank You very much. This works on the MFC9840cdw too. I just removed the rubber bump pad. The printer will make a sharp 'click' now. Not sure if it will damage anything by doing this. I didn't want to use tape as this area gets hot. Thanks again!

[@christopherguse]

Thank you! Worked for me, HL-4040cn.

[@Andrewrparry]

Thanks back up and running, had used the Tweezers to apply the tape

[@SaintedSirr]

Thanks so much, I was worried I was going to have to buy a new one... Worked exactly as you said.

[@wallllllllyyyyddd]

Worked. Saved me from buying a new printer. Thank you.

[@dkbiology]

Appears to have worked for me on the Brother HL-4070CDW. There were no paper pieces in side. Turning the printer off and on didn't work. This fix did work.

[@scottingraham3696]

Thanks so much. This also worked on my HL4070CDW.

[@dep4b]

1/8" by 1/4" piece of scotch tape fixed expensive laser printer! THANKS!!!! The intermittent nature of the error was very frustrating!

[@gavinj7000]

Thank you so much...my printer is working again!

[@lyteckl]

THANK YOU sir. I fixed my HL4040CN in about an hour thanks to your video. And Brother, damn you, really curse you, with all due respect, for the cryptic error that is not even related to a paper jam and the lack of information on your website. I've had this printer collecting dust for the past 6 freaking years with an Error 32. This morning, I just gave this paper weight a last chance (and thanks again to "Enjoy Life But Be Good"''s awesome video). A piece of tape was the fix? why don't you suggest that on your troubleshooting page, Brother (I am serious here. This is frustrating). Regards,

[@Comptonringer]

Thanks Brook. That has got me out of a hole!

[@Alphonium]

Cheers mate, that fixed my problem. You the man!!

[@sublimadosalgar6436]

muchas gracias, si funciono y arreglo mi problema!!!

[@dragrider05]

Thanks for this Video. I fixed my Printer with this helpfull video. Thank a lot !

[@rk111810]

Is the paddle supposed to bounce towards the front of the printer (paper tray side) and not to stick to the pad towards the back. In my case it bounces back fine (it is not sticking to the back) towards the front of the printer and I am assuming I don't have this sticky issue. However I saw a paper jammed in the back of the printer as I was following these instructions. I am assuming that this is the reason for my "Unable Print 32" message (who came up with that?) and putting everything back again. Crossing my fingers hoping it will fix the issue.

[@ThomasReeve1]

Wow, sweet, totally fixed the issue. Thanks!

[@egalihairahularaj760]

Worked like a charm!!! Thank you for the tip!

[@MKM4ever]

Excellent video, printer works again!

[@mustafamotiwala3496]

Thanks for the detailed video. The solution worked for me too.

[@elvaramirez8662]

Issue fixed fast. Thanks so much.

[@GloriaSangreal]

This is great, I used it a few years back and it worked. Now, I am having problems with fuser. I replaced it and the error code comes up 6a. I have not found any help on this. I have turned it off and on, etc., several times. Removed it and replaced again, the same code comes up. Any wisdom on this? Thanks

[@debbies6512]

Thank you for this - hoping it will work for me. What type of screwdriver are you using?

[@tommyinla000]

Fixed me right up. I owe ya one. :)

[@lynnlawrence9966]

Worked like a charm!

[@thomaspieper7435]

Thank You very much for this video. It helps me a lot. But unfortunately it works only for some Copies. What can I do else ?

[@boltonky]

Thanks for the video,fix seemed to work until i turned it on an sadly it didn't work which probably means the switch is faulty but guess i have to add that too 100s of dollars of replacement parts i was provided with in un-opened boxes that were all damaged at some stage during there life. Guess now i have to pay HP some extreme price for ink when i had easily a few 1000s pages i could of printed...but having a career in IT this is def one of those moments you get annoyed at for time wasting lol

[@financialadvisor1000]

well smack my a*s and call me Betty, IT WORKED!!

[@hotsound3593]

Good morning friend, my brother hl4040 cdn printer is with a written error prevented from printing A5 can help me .... so thank you

[@michaelverdini207]

Thank You, Thank You!! It Worked!

[@patrickhult]

Thanks so much

[@samazer]

Thank you!!

[@ironpark4042]

Thanks

[@ronkloiber]

Can anyone tell me how long it takes for the 4040 to spit out the page, say for a test print, or printing a word doc ? Thanks,

[@JakeIngamar]

Thanks so much!

[@jakebarth7770]

Followed all the steps and no longer getting the "Unable Print 32" error but now I'm getting a paper jam every time I try and print. Anyone experience something similar? How can this be fixed?

[@GloriaSangreal]

Thank you, it worked!!!

[@Gambeli02]

I'll be damned, it worked! Thanks 100× over.

[@sharonlurie4915]

I have an HL-4070CDW (kzbin.info/www/bejne/nou9l2uhqa1obKs). I am getting this error message, too. Do you happen to know if the location of the sticky foam pad on my HL-4070CDW would be the same as on the HL-4040CN? Thank you!

[@Graham_Wideman]

I used this procedure on an HL-4040 and it took care of the Unable Print 32 issue. Check out other YT videos for a better view -- more light and more pixels. Here's one: kzbin.info/www/bejne/bHPSk2ZqibGlhrM

[@HappyPappynKatyTX]

or, take a hammer or 357 and unload ( with either or both).... :)