Ep 27: Obsession with Customer Satisfaction with Event Temple at HITEC 2024

Host Rob Napoli sits down with Daniel and Trevor from Event Temple at HITEC 2024. Discover how technology is shaping the hospitality industry to be more human-centered. We discuss the importance of in-person interactions, the balance between human touch and automation, and the future of AI in hospitality.
Daniel and Trevor, seasoned professionals from Event Temple, share insights from their experience at HITEC in Charlotte, North Carolina, and highlight the value of partnerships in driving innovation. Their balanced perspective highlights how technology can enhance, but never replace, the human touch that defines hospitality.
From leveraging high-tech solutions for small businesses to integrating AI in hotel operations, this episode is packed with practical tips and strategies. Tune in to learn about the latest trends in the hospitality space and how Event Temple is simplifying processes to enhance customer experiences. Don't miss out on this engaging conversation!
Timestamps
[00:05:25] Industry Shift Towards Integrations.
[00:09:03] Automation and AI in events.
[00:11:29] Partnerships in business growth.
[00:15:58] Integration partnerships in hospitality.
[00:18:25] Battle of the bands.
Quotes
00:00:41 - "So with AI, it's going to have to be the balance between human and a balance between the automation."
00:03:35 - "the world has globalization is amazing with all the technology, but also at events like this, it's fun to talk about and learn about what's happening in the market."
00:06:43 - 00:06:53 "I'll talk through Event Temple and events again are such a human facing machine. So with AI, it's going to have to be the balance between human and a balance between the automation and it's finding that harmonious balance."
00:08:53-00:09:03 - "Automation and AI is not going to replace people's jobs. It's going to make them more efficient and allow them to spend more time with the customers."
00:10:43-00:10:53 - "and what they're looking for is an exceptional guest experience or customer experience."
00:12:32-00:12:42 - "more human. By just being better partners."
00:17:22-00:17:32 - "And that's why partners are key for that too, right? Because nobody wants to go and enter their group in their sales and catering and then go and enter it in their PMS."
Connect
Event Temple: www.eventtempl...
Trevor MacLean: / trevormacleanvancouver
Dan Woods: / woodsdan
Omniboost: omniboost.io/
Rob Napoli: / robnap
Rob Napoli: www.robnapoli....
Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com