Ep 37 Miele Washing Machine Repair (Shock Absorbers)

Miele Novotronic W310 damper (shock absorber) repair - this damper is used in a multitude of Miele front loaders
I got my replacement absorber here but they are available all around the world
www.ebay.com.au/itm/4500826R-...

[@martinchew]

Brilliant video Simon. Everything explained in such a clear way. You saved us a bundle of money by us being able to replace the dampers on our 20 year old Milele W487 and adjusting the springs. Keep up the good work 🙂. - Martin (London).

[@eddiebrockbank6517]

Decided because of the rainy day in sunny Manchester to strip my Miele W304 washing machine and replace my dampers, wow what a difference, thank you so much for your video. I put down a piece of cardboard and popped the screws in, in the order I took them out. Lots of " Brownie " points for me. 👍👍. I didn't bother altering the spring because the dampers were really badly worn.

[@PowerOn-]

Good work Eddie, virtual brownie points been sent from me for your efforts!

[@johnoneill7671]

You are a legend Simon. Watched your video. Ordered my dampers online. Then replaced them as per your instructions. Even adjusted the springs as per your extra advice. If you were in Australia, I would drop a bottle of nice wine in to you. Thanks

[@garintaylor2097]

Thanks Simon, did the shocks and springs on my W2515 today, your video was a great help. Just one thing I found, when you remove the clear facia it is easy to mark the plastic. I found that if you use the Yellow plastic thingy on the back of the dispenser (you use it for opening the filter door) to remove the facia it doesn't damage the plastic.

[@biomorphic]

It's funny because I just repaired my toothbrush, which is the same you have. Then I clicked on your name to see what else you have published, and I found this video. I had the same washing machine, not sure if the exact model, but it's a Miele, and it looks like yours. I replaced the shock absorbers after 16 years, and at the same time the ball bearings, which was tricky because I had to dismount the entire machine. It is still going strong after 20 years of service. My sister is now using it.

[@furyninga3113]

Simon - THANK YOU SO MUCH! this was an INCREDIBLE video. My father and I replaced the shocks and springs in my miele washing machine. It is now working brilliantly. this was after one repairman told me to replace the entire washing maching, and a second repair man couldnt grasp the fault (even though the machine would slam into the wall if it was trying to spin a heavy load). Your video was super clear and gave us just the right amount of detail to get the job done. Machine now on its second load and I am so happy. And it was great to do a job like this with my dad, as Ive lost alot of confidence in these sorts of jobs as Ive not done so much DIY lately. So an enormous thank you to my father - Ed - also. :)

[@PowerOn-]

Great feedback, im so pleased you were successful in repairing the machine. In respect to your comment on DIY skills, they are useful skills to have but they come though a via an initial sense of curiosity followed with a bit of determination!

[@Mrbobinge]

@@PowerOn- So spot on, Simon, about the big C & D of DIY. To wallow in the sweet satisfaction of watching the thing run again as new, after Dad (anxiously) fixed it and then telling Mum: oh it was QED, darlin'.

[@markl5681]

Fantastic show and tell video, you’ve no doubt saved me a few hundred quid by helping me do this job myself, thank you!

[@pmac3299]

Hi Simon, thankyou for this brilliant instructional video. Although our model is from 2006 it came apart pretty much the same. It was a bit more involved doing the job as there was a dryer on top joined with a stacking kit and they are built into the laundry cupboards but none the less the dampers were the issue so i replaced them and adjusted the springs where necessary and with an overall cost of $100AUD including delivery for the original parts you helped save us time and money. much appreciated. Regards Bill Perth Western Australia

[@PowerOn-]

The satisfaction of a good repair. Thanks for sharing your story Bill.

[@vkturbo7676]

Watched it a few times then tackled mine, bought one that had issues that you describe and yep the dampers are totally shot. Your vid made it pretty easy to pull apart and mine wasnt the exact same model as yours so I'm glad to see they havent changed much with their construction.

[@anthonykirk8878]

Fantastic! Thank you for making this vid! We'll get a few more years out of our machine now!

[@PowerOn-]

Well done, another machine saved from the scap heap. 🙂

[@mojetrouba]

Thanks so very much Simon. This is incredibly helpful. Our 11 year old Miele has developed a scraping sound coming from the front boot area. The Miele repair person came yesterday and said, first, that this was not repairable because the brackets that hold everything in “alignment” are not replaceable. When pressed, he said they would fix it for $1700 by replacing the motor and drum units. Needless to say I am frustrated and disappointed. I will venture to fix it myself. I hate the throw-away mentality and had hoped that this company, which sells good quality products at a higher price, was also. Perhaps not? Your video will help me immeasurably. Thank you!

[@jesshothersall]

How did it go?

[@Garrysullivanjones]

@@jesshothersall my Miele w3725 is 14 years old this year. It is rumbling and shaking at its highest rpm1300. I mean bouncing like wtf. I am thinking springs are stretched and or rods need replacing . I found 20 dollar rods bran new let’s see hey✌🏻

[@jesshothersall]

@@Garrysullivanjones Since mine had new shock absorbers (not springs) it seems to be good for several more years, no more vibrating, and no more things falling off the top when it's on either!

[@matthijsravestein7459]

Thanks a lot Simon for this great video. Helped me to find all the screws on my Miele. Had the same damper problem. Now waiting for new parts to arrive and checking the springs. Greetings from Germany.

[@PowerOn-]

Hi Matthias,. Thanks for the positive feedback and good luck completing your repair....Greetings from Australia!

[@adriancory7674]

This excellent video saved me hundreds. You are providing a valuable public service. Thank you.

[@PowerOn-]

No problem Adrian glad to be able to help.

[@johnyoung2279]

Thank you for a very helpful video. Was able to do exactly the same repair to my W2104, including the adjustment to the suspending springs. Worked just fine. Best of all, I had only 2 screws left over at the end 🤪

[@PowerOn-]

Nice one John,. I've usually got a few screws left over from repairs too!

[@ynnot65]

@@PowerOn- Me too😄

[@1973drfa]

Me too sometimes :)

[@zx8401ztv]

20 years, now that is a good washing machine :-D i can see why it's worth the odd part being replaced over the years. I had a 18 year old service 1000 machine, it used a rotating cam as the controller. Old tech was basic but more reliable than modern junk.

[@PowerOn-]

.....yes there maybe a few more years in her yet! 😀

[@krunobrzi666]

I have a washing machine for 22 years, and it still works. The heater has been changed 3 times already, and the shock absorbers 2 months ago. That is Gorenje, a Slovenian product, they made high-end home appliances, known for their excellent quality and durability similar to Miele, but unfortunately they failed to expand the market after geopolitical changes and mass globalization. Now they have been sold to the Chinese, Hisense or something, and their new products are junk.

[@makilaamanen6179]

Thank you very much Simon about this video. Now with your advises my 15 years old Miele works again🤗

[@PowerOn-]

Good work, well done Marikki

[@jamesbarron01]

Today I changed the springs and dampers on my 15 year old W304 PLUS thanks to your excellent instructions. I found the old springs were all 4mm longer than the new ones so I put the new springs in the original slot positions. It works as good as new! Your video was a godsend! Thanks again. J

[@PowerOn-]

Well done James 👍

[@barnabymonk6820]

Great Video - A lockdown lifesaver for me! Cheers!!

[@murphyrp01]

I have a Miele w828 model and the front panel can simply swing open without having to take out out the same amount of screws you had to. Thanks again for sharing this video.

[@PowerOn-]

I hope you were able to fix your washer! Thanks for the comment Randall.

[@isrberlinerin4063]

I had a Miele when i still lived in Germany ,it was a great wash-machine !

[@Garrysullivanjones]

inga robinson germans build high quality electrics

[@Kemble777]

Hi. Thanks. My drain pipe network was blocked. Sopping wet after spin. My machine similar. Stripped and sorted. Running well again. Thanks

[@torbjrnsund677]

Great video, clear and instructive, thanks for the effort of putting it together. Now I can give my old Novotronic W903 another 15 years.

[@PowerOn-]

Hi Torbjorn,. I hope your repair goes smoothly.

[@torbjrnsund677]

@@PowerOn- Dampers arrived today, the old ones were both inoperative and (probably because of the banging) were broken at the drum fixation. First test wash successfully finished. Side and back panel of my Novotronic 90x is in one piece, and the front turns out on hinges, so I had to access the dampers from the front, rather awkward. However I realized then that the dampers are (or at least appear to be) accessible from underside the machine, mitigating the need to do any disassembly at all. Next damper change 15 years from now I may get by just laying the machine on one side.

[@jesshothersall]

@@torbjrnsund677 Will you not need to be Superman to get it back upright again, after lying it down? It nearly killed us getting ours into where it lives, and we just had it tilted...

[@bobbaird812]

Thank you so much for this video, our Miele was making an awful noise and smelling a bit burny....... Followed your instructions and out shock absorbers were wrecked, paid £15 for a new set, put it all back together and our 18 yr old machine is back up and running.... Saved us anywhere between £400 getting it fixed .. Or £800 for a new machine..... Cheers....!

[@PowerOn-]

You're now an official hero of the "right to repair" movement! 😊

[@bobbaird812]

@@PowerOn- Thanks to KZbin I’ve also managed to fix two TVs and our oven...! I can’t believe I’m not on the Queens New Year Honours List...!

[@meerkatmac7391]

This was a great video, and did a good job at getting me started. But while my Miele W 1986 looked a lot like this, it was substantially different in many ways. First, there were no side or back panels. The back and sides are a unified piece of metal with a front piece welded on. Second, the drum boot stayed with the drum assembly (which was a good thing). Third, some of the fastening screws were in different locations, and some were Phillips head. But all in all, you gave me enough of an understanding to get this done. The top springs were really hard to remove, but very easy to replace. I had to dump the Washer on some pillows on its side, remove a bottom panel, and access the dampers from there. Not a lot of room to work that way, but very doable. Put it all back, but got a "Inlet Water" error. Turns out the sensor uses a vacuum hose that connects the main control panel which does the actual sensing of water pressure when filling the tube. It comes off pretty easily when you swing the front panel open. Oh yeah, the front panel is hinged on the right so its swings open when the screws on the left side are removed. By the way, if that water level vacuum hose did come off and you started your washer, be aware that the washer will think the drum is empty. So if you push the Open Door button it will open and fill the room with water. Yes, that's right. It happened to me... Anyway, thanks a million for posting this. It really help me a lot!

[@Wasmachineman]

W1986 is a 900 series machine which has a hinged front and unibody construction.

[@jesshothersall]

Thank you, as mine also has a hinged front, I have been forewarned!!! :)

[@vheath5724]

Thank you very much for this video. I used the first half of it (to the point just before you removed the side panels) to get into my Miele W3922 washing machine. All identical to take apart the top and front, except that the kick plate on mine snaps off rather than unscrewing. I was then able with some improvisation of my own to remove and replace the rubber door seal. I can honestly say I have never attempted anything like this before and the door seal had been purchased 18 months ago and sat in a cupboard whilst I procrastinated! Your video gave me the knowledge, courage and motivation to fit it. My machine is currently going through a couple of test rinses and so far so good - no leaks! :-) A non-DIYER woman :-)

[@PowerOn-]

Great to read your comments and feedback. When putting these videos together my main hope is to help and encourage people to 'have a go' themselves while possibly saving a bit of money at the same time. Well done you😁!

[@jesshothersall]

I'd say you've graduated as a DIYer now :), well done, and for your next challenge?

[@kfirirani2]

Thank you for the informative video. It help me to replace the sleeve.

[@renenieuwenhuis508]

I have a nice (old) Miele W8225. I don't want to buy a new one, this one seems very good, in spite of the "walking through the room" ..... This video helped me to replace the dampers, even if this type not the same. And the fact I have two left hands, as they say here in The Netherlands. Thanks Simon!

[@stevenmackin9734]

Thank you for this it’s truly appreciated worked a treat and works better with the springs adjusted. God Bless you sir.

[@PowerOn-]

Thankyou so much for your kind and positive feedback, I'm glad the video helped.

[@1973drfa]

Thank you very much. Only with this video I could open the miele :)

[@ashwinadvani]

Thank you - 22 yr old Miele sorted by replacing shocks

[@PowerOn-]

Good work Ashwin!

[@patrickcardon1643]

Just found your video, my Miele WDB020 developed clunking sounds just after the 5 year warranty (what a coincidence) ... I couldn't locate the noise back then, but I seem to have tracked it down to the top rear spring. Will have a look at the dampers and springs at ease with daylight tomorrow, thanks for the info. They sure don't make them like they used to

[@DaffyDuck43]

Great help from this video in opening up a similar Miele and replacing the shock absorbers!!!!!

[@6JeLeNa6]

Z7zuuuuii

[@Realist369]

Excellent walk through vid .much appreciated.thank you

[@Tony-Injection]

Thank you! Greetings from Sweden.

[@royvossen4707]

Thanx to your video I repaired our 12 year old Miele V5845 using the supra shocks. Didn't have to exchange the springs although I bought them precautionary.

[@PowerOn-]

Well done Roy. One less machine on the scrap heap!

[@orac1waterskiing]

Perfect informative video....officially impressed.

[@sa1laway]

Brilliant , just what I needed, parts now on order, Thanks from Canada!!

[@PowerOn-]

And hello from Sydney (Australia)

[@hugodacosta8732]

Thanks a lot for this simple and relevant video, the tips for the springs is crucial

[@PowerOn-]

Thanks so much for the nice comment Hugo

[@Olieman2012]

Simon, Thanks for the very informative video. Have a similar “bumpy” issue with my Miele W5825. I’ve ordered shock absorbers and coil springs. Should be able to fix this pretty quickly after watching yr video.

[@PowerOn-]

Thanks for the comments Job. I hope that your repair goes to plan

[@Olieman2012]

Simon, shock absorbers were not so bad but springs were 4cm stretched. Replaced all and runs like new again.

[@fjmfilmer54]

Thank you for the video this is on our machine the same problem After 20 Years good working. After Repair its werking good. Hopelijk for a nex 20 Years 😂👍🤟 greatings from Holland

[@mdeckerLondon]

Many thanks for this - the 'part 2' spring adjustment tip is a lifesaver; I'd never noticed the adjustment facility, but I guess Miele have just about thought of everything. Oh, and I've had the lid off several times but never noticed that it hinges at the back....

[@PowerOn-]

Thanks for your comment Michael. Its good to see that somone got a benefit from my video!

[@mahenkirinde8274]

Thank You Simon, im not so good with my handy work, but i followed your video instructions step by step, and got the machine fixed, video was so clear and easy to follow,

[@PowerOn-]

Thanks Nicolai, I'm glad you found the video useful.

[@juliangreen5138]

Thanks for the instructions whch were really clear and easy to follow. I have a Miele W304 but it was pretty much the same. I took a short cut and changed the springs at the same time as the dampers :-) thanks fro the Heads-Up on that. Just one thing, it would have been good to show how to refit the boot to the door. getting the sprung ring back in place was a bit like changing a bicycle tyre but I got it in the end. :-)

[@nickhoare6616]

Fantastic video, enourmous help. Thankyou!!!!

[@PowerOn-]

Glad to be of help Nick.

[@jiotakosmidou3711]

Many thanks Simon.Very usefull even though I have the W4144.Thanks again

[@PowerOn-]

Thanks for the comment Jiota. As the damper/shock absorbers are a common part I'm guessing the repair guide is very similar for different Miele machines.

[@fano3880]

Thanks for the guide, worked like a charm, you are great!

[@PowerOn-]

Thanks very much for your feedback. Greatly appreciated 😃

[@ArcanePath360]

You are a handy man to have around.

[@MrAddisonpp]

Great video, helped me out a lot, many thanks for posting

[@PowerOn-]

Thanks for the feedback. I hope your repair goes well!

[@NorwegianCarGuy]

Great video, very helpful!

[@gunter1444]

EXCELLENT VIDEO, Many Thanks

[@aevoguitars2576]

The worse scenario is doing all this and then realising the spider has a crack in it🤣

[@daveejhitchins]

Thanks for the great video. My machine is the W2240, however, it looks identical inside and I have exactly the same problem. And another thanks:- I now know how to access everything . . . . :o) Shockers on order.

[@gilladams8895]

Thank you! Sorted mine with your help.

[@PowerOn-]

Good one Gil, another one saved from the scrap heap.

[@user-jc1yx9of9p]

Best video. Thank you!

[@wajopek2679]

Good video. Our Miele W865 is 20yrs old and goes almost every day. Dampers have gone and Im replacing them this week. I found Ebay for 30GBP per pair. Now looking for new springs.

[@PowerOn-]

Good luck with the repair WA.

[@henry2902]

Great video thanks a lot Simon!

[@PowerOn-]

Hi Henry, Thanks for the feedback, I hope your repair goes to plan!

[@1963pipo]

So very helpful. Thank you very much.

[@willyvanrens509]

bedankt erg goede uitleg

[@BWF1946]

Thanks for your video Simon, it's was very helpfully...and save money for us...👏

[@PowerOn-]

No problem, glad to be able to help. 🙂

[@ynnot65]

I love KZbin. I love these videos!!!! Thanks a lot. Just fixed our Miele, following this great video😄❤

[@PowerOn-]

Make KZbin videos and spread the love 🤣😂

[@perstromqvist]

NOTE: It is possible to just remove the bolts under the top and on the back. This wat you can get a 15 cm opening. This will give you enough space to reach in for the bolts and replace the shock absorbers. This way the replacements is done in 30 min flat ;0)

[@PowerOn-]

Ok,. I didn't know that. It's such a long time since I did this my memory is not 100% but I thought there were a number of other connections such as electrical and plumbing connections which might impede removal of the back panel. You're suggesting a 15cm gap is possible....I'll try it when they need replacing again 😜 (in about 20 years time)

[@reinpost]

Thanks to this video and this comment, I (a layman) managed to get in quickly to have a look. Unfortunately, it's a bearing issue in my case, so I'll probably need to buy a replacement machine.

[@Cuberaiser]

Hi, i took your advice and it saved me a lot of time and hassle! Note that after removing the top and back screws, you have to push the side panel down and then out, to remove it from the bottom frame. There is a lip that holds it to the frame. This is very easy to do and also to put back in place. Anyway, there is just enough space with a little help from my wife to keep the side open :). So thanks for the video and for this comment!!!

[@paolomori4790]

thank you very much, the video was very useful.

[@PowerOn-]

You're welcome.

[@jimsbond14]

Hi, could u make a video on how to change the carbon brush? thanks in advance :D

[@davej0au]

Thank you very much. Was an essential aid

[@PowerOn-]

Happy to have been a help Dave.

[@davej0au]

FWIW I checked the damper travel and it seems to be about 70mm so I checked that they were in the mid travel (i.e. 35mm) when re-installed - so I didn't adjust the springs. I'll update this post If I need to get back in there to readjust them :)

[@TheRsm1]

Thank you so much I have a Hisense And it worked!!!

[@kfassi]

thanks so much . it is great video i have miele wash amchine and you and you made me to think so fix it if i face problem like that , thanks

[@chrisz8532]

Thanks so much for posting this video. I would strongly suggest replacing the 4 springs at the same time, as I noticed that the drum could be bounced around like a basketball with the old springs in place, but super firm with the new springs fitted (yes without the shock dampers). Also there are several different types of retaining screws, so maybe keep them separated in a used egg carton to make reassembly easier. The spring around the door seal is a pig to replace. If anyone has any tips for getting that back on, I’d be grateful to hear it💪

[@colinsace1]

Hey I used a screwdriver on that flat head to stretch it around the door seal when I replaced it. Took a couple of times but it worked when you get the hang of it. I own a Miele W5748 water control system. It’s similar to this one.

[@jesshothersall]

Really like the suggestion of using the egg box for separation, thanks

[@skipsaunders5974]

well done.... thanks for the video

[@PowerOn-]

Thanks for the feedback Skip

[@jesshothersall]

Thank you, I've been told by the repair chap that the pcb is at fault, and just discovered refurbs (£42) are often sold with new dampers too, as squishy dampers can apparently cause the pcb board to fail. (New board fitted is £500 for a 15 year old machine, not really sensible). Other half pointed out we need to know how much trouble to renew dampers, as well as fitting the board we already have a £20 quote for. Hence watching your video. Seems labour shouldn't be much of an issue, as it looks pretty straightforward, and we could possibly even do it ourselves? Downside, my machine is in a previous downstairs loo, so only has a few inches clearance either side, which means dragging it out into the next room. We're in our 70's and himself has a bad back, so probably a job for a young strong chap, wonder if my son would like to visit soon? Many thanks for the demo, and the addition of the stretched springs too.

[@jesshothersall]

Found a second hand pcb board, and bought some new dampers, for less that £20, man fixed it for £45, and machine is now working beautifully again, what a relief!

[@julesdubois399]

Very helpfull video thanks, merci :)

[@PowerOn-]

Pas de problem Jules. You're welcome.

[@terryquinn2119]

Athank you SIMON

[@PowerOn-]

Glad to be of help

[@BenHur872]

Thanks for this video!

[@PowerOn-]

Thanks for the feedback. Hopefully another washing machine lives to see another day!

[@BenHur872]

@@PowerOn- Fingers are crossed but it doesn't look too difficult. Good tip on the springs' positions!

[@manfredhirsch8836]

Thank you helped a lot

[@Garrysullivanjones]

Hey Simon , I have 14 year old Miele 3725 model. Out of the blue (well after 14 year of blue rinse) , it rumble and shake all over even to the point of sparks were seen at one point during its highest rpm of 1300. Anyway I pulled as much apart as I could without ruining factory preset . My question , How do I know if suspension rods and or springs are stretched or rods are needing replacement ? Cheers

[@Stephen_Strange]

Good video! We just came to the same conclusion for ours, REPLACE the SPRING & DAMPER/SHOCK ABSORBERS at the same time. Unfortunately our drum and spring attachments are PLASTIC (BLOMBERG). They don't make them like they used to (on purpose) so we spend more money on them now. Rediculous world, must change.

[@Alias389]

I really like your voice :D

[@ClaudiuB]

5:16 ! Aha! That's what hitting the floor when my machine is finishing spinning. There's a lot of work to do so for sure I will call a technician

[@garywalker4392]

Nice one mate, really helpful knowing how it comes apart and replaced dampers the same as you did. Also took your advice on adjusting the springs (that was a game changer). So all in all an extremely helpful video, thanks a lot for posting it! You haven't replaced the bearings on one of these, have you?😉

[@PowerOn-]

Thanks for the feedback Gary, and its a no to replcing the bearings.....yet!

[@anthonyhicks1487]

Good video, very imformative, Hopefully fix mine now for around £80, much cheaper than the repair man!!!

[@bassmandudge]

Thanks for this..our old Miele w404 plus has started to misbehave so I dove in ..interestingly my springs are set exactly the same..back at the top..front in different places...my dampers are definitely on the way out so that helps. Initially I was only looking to change the belt when I found your video and so by checking the same issues as me you've saved me a ton of time. One good thing on mine is you don't have to remove the control panel to remove front and sides... So maybe they made an alteration to the model...must have had mine over 20 years now... Hopefully I'll get another 10. Before the bearing collapsed....😁 Did moving the spring position create any issues later on?

[@bruceachterberg5500]

Thanks for the concise instructions. I have a w1712 Miele, I assume the instructions will be pretty much the same.

[@siegfriedsundermann5334]

You have chosen a rather complicated way to change the shock absorbers. To remove the door panel you don't touch the fascia panel. Remove the lower kick panel beneath the front door panel. Unscrew one T20 screw on the left and one on the right bottom corner. Remove screws from the door lock, remove spring ring around the door seal ( pull the spring out at bottom of seal ). Last remove larger bolt directly underneath the door seal. ( 2 different bolts were used over time ). Take the door seal off the front panel and roll it in and now you can remove the panel by pulling it away from the bottom first. Now you can change the shock absorbers from the front. The left side is abstracted by the filter housing but that's only 1 screw to remove it. The small tube on the left side of the filter housing going to up the top must be clear. If blocked it will not spin properly due to an airlock. The fact that this machine is staffed is a problem with the spider support at the back, holding the drum. It's corroded and broken due to too much detergent and low temp. washing. You can still see it at the beginning of the final spin that soap suds are still hanging around the drum. A very common problem especially in soft water areas.

[@dalstonjazz]

Hi Siegfried, so you can change both shocks without taking off the sides? I have taken off the front below the fascia to change the drain pump motor, which is easy to do, but now while I wait for a new motor I am thinking I could do the dampers too as they are not so good.

[@siegfriedsundermann5334]

@@dalstonjazz Hi Dalstonjazz, yes, just remove the large front panel ( don't touch the fascia or the top ). With the front gone it's all open to change the friction dampers, ( 13mm socket and extension ). For the left side remove the filter housing ( 1 screw ) , push it aside and replace the shocker.

[@richard2090]

Simon great video thank you, didnt actually answer my particular issue though you started off the video talking about your Miele jumping around. Last night I thought I was being broken in to, thankfully not, it was my Miele W310 about to go to spin cycle. Turned off the machine (which I probably shouldn't do) to find my door seal seems to have come away or become creased in some way and my machine ended up 10 inches out of the cupboard its currently in, thats with the tumble dryer on top. If you have any ideas please let me know in a reply before I go ahead with buying a new machine as apart from this issue its fine. And its 15 years young! thanks

[@PowerOn-]

Well I'd take an educated guess that it is either an unbalanced load or the dampers have failed. Sometimes if you have a few heavy towels in the load it can cause an imbalance. As for the rubber seal, or boot as it is sometimes called, this is an easy repair if you are up for it ?!😄

[@cagdasyildirim4881]

THANK YOU

[@gcotogno]

I wish to thank you so much for your video! I have a bumping 14 years old Miele W2365 washing machine and following your very accurate instructions I have understood the source of the problem. I have been able to dismount the front and right panels ( just some slight differences with respect to your model) and verify that the dampers were completely gone. I have just ordered the new parts and I will replace them asap. I just have to figure out if I need to move the springs, as you did, in order to lift the drum up. Please do you have any particular suggestion about how to dismount and remount the springs (e.g. where to pull, if the drum need to be lifted with some wooden piece underneath)? Thank you so much!

[@chrisz8532]

gcotogno I just used an adjustable strap fitted to both of the drum bolts and over the top of the machine, lifting the drum and tightening the strap. You can slacken the springs easily now, then lift them off and replacing them, one at a time. Cheers!

[@tomharvey2449]

Actually I would leave the springs as they are. They change the drum height and that effects the way the water drains out of the front section.

[@chrisfelan8954]

Hi Simon, if I just want to gain access to the water drain pump on that machine, is there a simpler way?

[@PowerOn-]

Unfortunately I think you still have to take the top off 1st then the sides. You may be able to get away with only one side removal....but I've never worked on the pump so this is my best guess!

[@chrisfelan8954]

Yes, I had to do it exactly as you did... other than leaving one side on. Thanks Simon, great tutorial 👌

[@gergoessens3057]

thanks a lot, we have a 18 year old washing machine.

[@eddiebrockbank6517]

Did the springs unhook easily, I would like to have seen you adjusting them. Great video, going to tackle mine on Saturday.

[@PowerOn-]

I remember using a piece of timber to lever the drum up to take the strain off the springs. Either that or maybe a trolley jack? Good luck!

[@alexanderillarionov4003]

Thanks a lot for the video. My W1918 had the same issue but is back in service after I replaced shocks and springs. Meile factory tech failed to identify the problem :(

[@PowerOn-]

Well done Alexander. The Miele technician doesnt sound too good though 🙄

[@woodymoto2326]

Miele W1926 took the front off, but sides and back don't come off. The sides and back are all one piece. No idea how to get to the two shocks and bolts and all of the springs from the front. Is there anyone out there that knows the Miele W1926 and how to service the shocks and springs? Any help would be very much appreciated.

[@PJay-wy5fx]

Great video! I feel confident enough to tackle this job myself! One question: Is it any special sort of grease that should be used for the springs? If so what specific grease do I need to look for? Thanks!

[@PowerOn-]

Thanks for your comments P Jay, i hope your repair works out. As for the type of grease, i don't think it matters too much. Just one which is solid enough not to drip down in use. A thin smear should be enough.

[@pantechnicon3223]

Simon! You life saver. I've traveled through tens of rubbish clips. None are as good as yours. Good shots, brief but clear narration and really helpful. O my thing I would add is to use the orange filter flap tab found in the powder tray for removing the acrylic front panel. Small screw drivers can crack the edges. Damn Miele fur making their products so tricky to access. Btw got any tips fixing the float switch? Thanks

[@PowerOn-]

Thanks for the reply and positive feedback it's much appreciated. Thanks also for the additional tips, hers hoping they help another person tackle their repair. Sorry though I haven't any tips for the float switch....mine is still working...for now! 😉

[@pantechnicon3223]

@@PowerOn- I managed to take out the float and give it a clean. It got gunked up after a flood from blocked drain. I'll let you know if I got it fixed. Keep fixing!

[@pantechnicon3223]

FIXED! Thanks Simon.....we have wash!

[@matthewbrown5677]

Were did you buy your part's?

[@PowerOn-]

Sorry, this video was made 5 years ago, i can't remember what i had for dinner last night! Just try ebay or if your concerned over quality buy a genuine part from a local reseller.

[@gary3552]

Good video. Saved me throwing my one out.

[@PowerOn-]

Good one Gary. Mine is still going strong.

[@mattbb9230]

Thank you for the great video. I am just about to do the same job and wondered if you had any tips for actually adjusting the springs. I have had a quick look and obviously they are under tension so was not sure how easy to move them will be. Did you just use brute force or did you have a tool to compress the springs etc ? many thanks and so refreshing to see a great shot and explained video like this.

[@PowerOn-]

Hi Matt thanks for the comment. To install/adjust the springs I lifted the drum up with a lever (a length of 2x4 or similar). If you 'over' lift the drum you'll be able to hook the spring on with little or no tension. Tricky on your own but doable.

[@Garrysullivanjones]

Simon Jowett those 2 metal bars on the back of washer can be used as levers?

[@lavryq]

Can you make machine to take more water?

[@nerdumdigitalis]

Thank you thank you thank you!!!!!

[@PowerOn-]

...and thank you for your feedback 😊

[@Dime_Bar]

How easy was it to move the springs by yourself? As I've ordered new dampers today so think I will do the same as mine is about 14 years old.

[@PowerOn-]

Not super easy. Probably better if you have an extra pair of hands available. I think I used a piece of wood as a crowbar under the tub to lift it higher than normal if that makes sense 🤔

[@Dime_Bar]

@@PowerOn- yeah it did cheers

[@Dime_Bar]

Changed the dampers, adjusted the springs but now think as the drum has changed hight the fan belt is squeaking a tiny bit, But at least no more banging. The old dampers had worn differently as one was completely gone.

[@twikat]

Thanks Mate! And now to put it together? Where should I start???

[@twikat]

Just the inverse, right? Thank you very much!!!!!

[@PowerOn-]

@@twikat yes - just reverse the process!

[@twikat]

@@PowerOn- thanks for you answer, but I just put the machine back together and noise is still the same... I think it comes from behind of the machine... :( It seems the basket is loose... Don't know.. Will try again tomorrow

[@jessicajfk5842]

WWB020 owner (Late to the party ☹️). Any way to bump up the main wash water level? I realize I can’t totally submerge clothes in water but would like to get the water level above the bottom of the drum. Can I adjust a sensor inside the machine?

[@PowerOn-]

No, there isn't a way of adjusting the water level, it works off a fixed pressure switch. Front loaders are designed this way and they genuinely wash clothes much better and with less water than a top loader. They do however take longer. You will not get cleaner clothes with more water! If you are concerned you could always add a separate rinse/spin cycle

[@jessicajfk5842]

My clothes do seem clean and the forte of this machine is it’s spin. It *should* handle washing one pillow but I’m skeptical it can get soapy water into the interior And then rinse it out. I don’t want to mess up the balance of the drum though. Can it handle the weight of a wet pillow?