EPAM’s Contact Center AI Coach

Discover how EPAM’s Contact Center AI Coach can help you to leverage Salesforce’s Agentforce and AI insights in your organization. Working as an extension of the autonomous Agentforce Agent, AI Coach supports contact center agents by using your company’s Standard Operating Procedures (SOPs), Knowledge base or other regulatory documents to provide real-time coaching and guidance that meets regulations and offers a seamless, compliant customer experience.
Learn more: epa.ms/zF7zr
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