Eric Yuan, CEO of Zoom

In this View From the Top, Kathleen Schwind MBA '23, sits down to interview Eric Yuan, founder and CEO of Zoom.
Eric founded Zoom in 2011 to deliver happiness and bring people together in a frictionless video environment. Zoom’s communications platform continues to transform the way global organizations connect, communicate, and collaborate. As the company’s chief executive, Eric led Zoom to one of the highest-performing tech IPOs of 2019.
Business Insider named Eric one of the Most Powerful People in Enterprise Tech in 2017. In 2018, Glassdoor recognized him as the top CEO for large U.S. companies. In 2019, he was recognized in the Bloomberg 50 as a leader changing the game in global business. TIME magazine named Eric its 2020 Businessperson of Year as well as one of the 100 Most Influential People of 2020. He was also named Comparably’s Best CEO for Diversity in 2021.
#gsbvftt #gsbpodcast

[@stelanau]

1. Don't give up 2. Honesty and Transparency are important in leadership. 3. It's okay to take a step back to see the big picture. 4. Be mentally prepared is equally important. 5. Work is a part of life. But when conflict happened, family's first. 6. Hands on leadership ensures you to learn a lot of things. 7. Hybrid work is the future. 8. Leading with responsibility. How can your organization can contribute better to the communities. 9. As long as you work hard with an open mind, you'll find a good opportunity. 10. To find a business better solution, you have to spend more time with your customers.

[@Mokorowfly]

11. Believe in Chinese Gov

[@bg-mq5hz]

Thank you for the summary.

[@krokenstiv8777]

tiktok and now zoom, Chinese guys are doing really well

[@nanyanguo1]

dont forget youtube n yahoo previously also founded by chinese guyes

[@GLORYWIELDERS]

They are doing well because they have all of our money... 🤷🏼‍♀️ Our politicians have all been bought by them, and the Chinese love just destroying our society, so they have paid for and gained control of a lot of the media. Don't forget that this is a Totalitarian, communist government over these things. Their goal is to own and rule us, put us into a place of social credits and no freedoms. These are not our friends. We need to get our own American resources going again. All these other countries that want America to outsource and be "Global", are holding on to their own resources and sucking us dry. Need to get our own GNP back & inceasing, stop letting the Chinese agenda convince our government to destroy our farmlands, which is our biggest export one of our strongest strengths amongst all nations, start encouraging and financially supporting our own entrepreneurs, giving money to those who can build and do ingenius, engineered, and creative things. We've given away too much as a Nation, now we're bankrupt and in huge debt. I'm not impressed with these guys because they've had it handed to them on our silver platters... 🙄"

[@alexchen6649]

@@nanyanguo1and nVidia

[@tm92489]

Looking at Eric's sitting posture and body language says a lot about his work ethics. It looks like he is a true hand-on leader!

[@RajeshMenontechnospirituality]

Thank You, Eric. I have been a user of Zoom. It rocks. Thanks for giving us a beautiful product. Thanks, Stanford GSB for the tete-a-tete with Eric. We admire you. Bless!

[@millichinese]

I can feel Eric's passion for his work, and I love this host!

[@a55tech]

he worked really hard

[@ruilinyin4763]

I agree, and I also love the host, she's natural and relaxed

[@andyhoo7616]

That’s why i love the Bay Area. Born in China and working here and hope one day I got the chance to start my own business .

[@DarlingtonUbek]

Great interview. I learnt a lot listening to Eric. Thank you GSB

[@drjulia8032]

Amazing person ...I love zoom ..Its change the way how I can connected to my clients .

[@tottichen]

Really a greate interview, got lots from Eric's speech, work hard and stay humble

[@Minimalrevolt-m83]

Always appreciate your innovative thinking and creative imagination as well as mindset, such a very humble person you are Eric Yuan. Really, Eric did a great job serving what humanity needed in the pandemic crisis. I inspired by this talk, thank you Stanford & Eric for making this fruitful interview ❤

[@iappreciateyourkindness]

same here

[@Mokorowfly]

He really did a great job serving Chinese gov as well! I also inspired by him! 😍

[@iappreciateyourkindness]

@@Mokorowfly serving chinese Gov? non onnooooooo

[@IdolProjectme]

As a Chinese, Eric inspires me so much. His story tells me no matter how the Chinese-American relationship changes by the government, you can pursue your dream in the USA and finally become one of the most successful entrepreneurs in the world.

[@mng1110]

Why do Chinese young talent not have an opportunity to make a career like that in China ??? 😊😊😊

[@9aaaaaaaaaaaa]

@@mng1110 because China wants nothing but stealing technologies.

[@evan2557]

@@mng1110 笑死了刘强东学习一下

[@9aaaaaaaaaaaa]

if you Chinese want Taiwan to be part of China, do something to make it really happen (if you dare) instead of listing Taiwan as Taiwan, China on Zoom's country list. This childish move does not make Taiwan a part of China.

[@NeMayful]

​@@mng1110 Come on. Don't be so toxic. Talking about some optimistic stuff here. Why can't we just leave politics out for just a second?

[@ugonnemonemeh2048]

He bears the same name as my academic advisor. Thank you, Eric Yuan, for changing the world positively through Zoom.

[@arcadiayang8355]

spell it wrong.

[@MrPelikan500]

12:00 Transparency is not a noble biz strategy ... Eric it simply told the truth ... it benefits the Biz itself the most ... wow this flipped my thinking from shy to courageous! i recently made mistakes and have tried to cover it up - ego doesn't allow owning up hard to admit i am "less" than i want others to think of me as ... highly competent ... but now i am going in full gusto to tell them where i went wrong & how its going to be fixed ... owning up is in *MY Full Interest* 37:13 Biz is about Making Better Decisions (Rational) ... Stay Calm (remove Emo) ... Being Emo leads to Bad Decisions 37:53 Zoom has a Formula, process ....: Problem. Root Cause. Solution we actually need both parts: Rational & Emotional - Emo as energy to do things: Rational as in the Process to Achieve our Aims .

[@kristyy2488]

My admiration goes to the host and Eric

[@waverider1674]

Glad to see that he is humble and down to earth person. He gives direct answers which I believe is honest. He deserves his success.

[@VigneshPT]

Being part of Zoom, this interview inspires me, even more, to focus on the mission of making communication frictionless. Proud to be part of a culture of delivering happiness.

[@Mokorowfly]

Proud to be part of a great Chinese communist party as well!

[@srimuharyati2387]

I'm loving it. Thanks for.

[@AlokTripathi]

Simple and powerful words from Eric made my day! Thanks for this interview.

[@hussienalsafi1149]

Great interview Thank you !!!!!! 🤠🤠🤠🤠🤠😎😎😎

[@NeMayful]

He's such a humble guy! I like him.

[@simply_boram8474]

I love Eric's calm answers. The most striking answer is that when it is tough to make a decision 'step back' is the best to further make a better decision. And I also believe love he stressed out is the most impotprtant for us to keep us doing everything. As a working mom, his philosophy definitely relates to me becuase a family is an organization. Thanks for your wonderful advice. By the way, who would be my mentor?

[@allenmu8021]

Great interview. Great speech!

[@geedah79]

Great questions the girl asks! Congrats 👏

[@hatchegg80]

Down to earth, humble, passionate, perservering, good values

[@DarlingtonUbek]

Great interview. I learned a lot listening to Eric. Thank you GSB

[@kathleen4376]

Me too . Marketing and sales strategy focus to scale business and delegate tasks to better leaders to grow business .

[@rajdsingh135]

I keep coming back to videos from Stanford GSB channel to listen to the wonderful opening music ❤!!! That most of the videos are enriching and enlightening is a bonus. Loved the insights shared by Mr. Yuan. Hope to be part of the live audience some day soon!!!

[@uminhtetoo]

Thank you so much for sharing.

[@ramjiYahoo]

lovely inspirational Leader , hard and smart executive

[@The135813]

Excellent interview! That said, chair was too big. You can see everytime he wants to lean back, he doesn't feel comfortable.

[@yanshunji]

I like this interview !

[@okubowisdom]

Great interview!

[@elizabethp.kanizin9009]

Hi Eric! We use Zoom for meetings while I was working for the 1st half of the year, 2022. ✌

[@bibekdhkl]

Insightful Conversation, I want to be part of Zoom someday :)

[@mohammedrashid2906]

Thanks

[@OmidReza]

I like his humor and hard work and am a fan of Zoom. Good Job Eric!

[@kathleen4376]

Good point about chambers advice to care and contribute back to your community

[@andrewkuznietsov2350]

Can you please add time codes to these interviews?

[@kakaocorporation]

I prefer attending these Stanford GSB events in person over via Zoom.

[@santhoshkumar-rx2js]

awesome.

[@jakehernandez12933s]

amazing interviewer :)

[@ChiChimTonTV]

❤ I love this video. Thanks

[@qazrj9415]

Amazing

[@jaseregalado2408]

WE LOVE ROY YUAN

[@fahimshovo7860]

great

[@lab204forest7]

Eric Yuan is highly intelligent, I use Zoom on a daily basis, it is a great product.

[@BernardNjathi]

Wow! I have really learned a lot from this interview. As an entrepreneur, I have gleaned several key insights: (1) He was prepared to handle his big vision. (2) He works hard. (3) Take work as life and life as work; work-life balance may not be sufficient. (4) Sustainable happiness comes from making others happy. (5) Get better for your business to get better. (6) Always analyze problems, identify the root cause, and then find solutions. (7) As a leader, always focus on the long-term goal. (8) Hard work and humility are essential.

[@wqqwxf]

first customer, always

[@ZM.COM_LLC]

Very good entrepreneur

[@ananthsag]

Super Eric Good Job Eric

[@user-po6xt4rx3d]

Can you write gerunds from video pls

[@HungKinMak]

I don't understand why black and white photo for every thumb nail of these interviews.

[@Titaniumyuan]

Anyone know the name of the host?

[@goldbergvariations2426]

The thumbnail of this video... Eric Yuan is from China, and I don't think whoever put this thumbnail knows what this color scheme means. Usually it means this person is dead, and this color scheme is used in obituary. When I saw this video on KZbin frontpage, I thought he was dead... Good content of the video though.

[@yiyang4445]

Yeah exactly! So confusing

[@peterc935]

I worked extremely hard too.

[@byl6455]

In asian culture, black & white portrait is mainly used in funeral. My first impression of this cover is: "WTF?!" 😂

[@angeliquewu8318]

Same man. I was like, "Did he die?? And is that why they're talking about him??"

[@taoli5497]

👍

[@py8130]

Can someone share some insights on what advantages Zoom has over its competitors, such as WebEx, MS Team, Skype, etc.? Thank you!

[@yujohnny3050]

Try to use them all first

[@py8130]

@@yujohnny3050 yes, I have calls with a lot users regularly, roughly equal split among these apps.

[@VisionMansion]

我还以为追悼会，这封面😅

[@TLiu-1b]

+1

[@Mirrorman2024]

What could be next videocall features of zoom in the future? I think hologram video call 😮 or through VR.

[@MikeLiangsz]

封面图片不好，容易产生误解

[@ruohaochen]

In China, black and white picture means this person is gone. Not sure why you use black and white picture as your cover of the video.

[@Mokorowfly]

BECAUSE IT IS HOW THIS CHANNEL DESIGN ITS THUMBNAILS. Do you think this channel should make SPECIAL design only for him?

[@SanjayNegirocks]

$ZM to the moon

[@sushanthbobbylloyds7546]

Somebody forgot to lockdown the comment section

[@guiwenluo1774]

Why use a black picture frontpage?

[@rzhang7808]

Famous quote 😂 “ I can’t see a single happy WebEx user”

[@cbade993]

Come on! He is not dead, why use a black and white pic?

[@angeliquewu8318]

The black and white picture is really misleading. As a Chinese, I was like, "Did he die?? And is that why they're talking about him??" In Asian cultures, black and white photos are only used at memorial services, and if a black and white photo is made of a living person, it would be assumed that you are cursing them to die.

[@allenculbertson8170]

Xiexie and God bless you

[@Laggie74]

These are the immigrants that help build this country.

[@juju_Freshman]

The color of your home picture is grey, That I thought someone was dead. WTF

[@iftikharhusain6286]

Pakistan can learn from You Sir

[@yosunoku]

His name is literally "Yuan"

[@phoenix0110]

Hopefully America will not label him as spy and take away his company and property.

[@boscostick3725]

If Covid didn't happen, this interview won't be happen at least for now

[@michaelyu3505]

your tile+image, I thought he's dead

[@irfnrdh]

Joix

[@mohienamjad3271]

His last name is money in chinese

[@kristyy2488]

Same sound, but different word in written

[@akombalasau4022]

I'm sorry the thumbnail made me think he passed away or what. good think i clicked and watched the video to confirm

[@armitageshanks2499]

This is amazing! I love having sex calls over Zoom! Great for mental health over the pandemic

[@tethron.]

It's all about digital collaboration these days!

[@armitageshanks2499]

@@tethron. yes! Digital collaboration makes things alot easier! However I also like a View From The Top, so digital can't always accomplish that

[@duncanchizizi6543]

You are funny...sex calls 😅😅😅😅😅😅

[@mohienamjad3271]

Why she it's a honour for? Could she not think of anything else?

[@cracklingsoda]

Third!

[@JamesCPark-qf5xd]

Second :)

[@abrahamdarwish2029]

FIRST :)

[@chrisdouglas3136]

very honest CEO! I like him. He is an oridinary people, but made great achivement.

[@ttitdiy]

Fourth:)

[@user-kv3hf7zf1v]

完全是被封面吸引过来的，微笑的黑白照片，在中国常常被用作遗像，我还以为他挂了呢。

[@FlamencoDeniz]

Teams was hot garbage before Zoom rised but as of last year at the very least Teams has passed Zoom by alot in terms of functionality and ease of use. and that without having user data violation issues

[@py8130]

I have trouble understanding Zoom's advantages over its peer products, Skype, Team, etc. To me, they all look alike. Maybe I missed something?

[@4FYTfa8EjYHNXjChe8xs7xmC5pNEtz]

眉毛すごい

[@amanmyjack8960]

我还以为老袁被抓了

[@jorzhong]

Who in Cisco rejected your idea? You have complete freedom to change the Webex because you are the VP for Webex team. The only reason you left Cisco because you sold Webex to Cisco and earned what you wanted during the years of service in Cisco and your agreement with Cisco for not creating other Webex like product within a certain years has reached.

[@py8130]

interesting. Do you have any proofing references or links for what you said?

[@LMcBee]

stop hating man

[@ndzalama1]

Dont like Zoom its not user friendly, but great lessons here

[@chrisl8981]

Chinese basically rule the world.

[@chessandmathguy]

it's not normal or healthy for a stock to fall peak-to-trough almost 90%.

[@jasperwang5466]

it is normal for all tech or saas or growth stocks

[@loser3357]

@@jasperwang5466 😨☹

[@py8130]

know what you own and enjoy the volatility.

[@WayneHan]

the thumbnail cover made me think he just died...... Zoom PR should complain about this

[@anliang2016]

did he let China monitor and scan our meeting ?

[@angeliquewu8318]

Don't worry, the Chinese government isn't interested in your online sex Zoom calls.

[@SaurabhGuptaMumbaiIndia]

Two Chinese scratching each others back!

[@py8130]

better to have an Indian interview ;-)

[@nanyanguo1]

the host is american born . What is your problem .

[@satanshameer690]

Salty Poojeet

[@Zakariah1971]

English lessons

[@ijojan]

My heart belongs to skype

[@yujohnny3050]

What about icq?

[@ijojan]

@@yujohnny3050 I still remember the notification sound ❤️

[@onionking233]

Teams is too heavy and fat.

[@stephensun8041]

all asian students' question are like HR doing interview with Eric, this is quiet stupid.