Hello, to help you with your question I invite you to go on our support portal. Sure that they will guide you and help you with you question(s). See the link below: support.hms-networks.com/hc/en-us Did you know that we also have an e-learning web page where you will find all the information and tips to optimize the use of your device? See the link below: elearning.hms-networks.com/course/cosy-plus