Explore recipe: Configuring clickable links for tickets and articles

  Рет қаралды 225

Zendesk

Zendesk

Күн бұрын

Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.
Timestamps:
00:05 Intro
00:40 Create clickable links for tickets
01:51 Clickable ticket ID formula: LINK("yoursubdomain...." + [Ticket ID converted to string],[Ticket ID])
02:47 Create clickable links for articles
03:20 Clickable article link formula: LINK([Article URL],[Article title])
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