EZVIZ C8C | How to set up and install C8C outdoor pan/tilt camera

[@Vipchourasia]

I have c8c camera but want to change lens of c8c please explain me about this.

[@gustavojoselayalinarez3322]

con el cable ethernet puedo encenderal si tengo un Poe

[@MrDmikk]

I can't switch it to a LAN cable in vain. It stays on wifi all the time. Can I save to a server via LAN?

[@EZVIZGlobal]

Hi there, please send an emial to [e-mail], so our customer service team will take a closer look at your case and help. Thanks.

[@ahmaed222222222222]

Does it automatically save videos at memory ? Or need subscription

[@EZVIZGlobal]

Hi, the C8C supports SD card storage (card needs to be purchased seperately) and EZVIZ CloudPlay storage (need suscription), you can also try the Cloudplay 7 days free trial first. Thanks for your interests.

[@LyndasSeasideKitchenGarden]

The camera doesn't track movements

[@TuanNguyen-v5q]

I can not setting wired lan

[@mrhamdi766]

ماذا يحدث إذا انقطعت عنها الكهرباء هل تعمل ام تتعطل What happens if the power goes out? Works or breaks

[@EZVIZGlobal]

Hi there, the C8C is using power cable for power supply so if the power goes off, then the device will be turned off.

[@DenySaptoChondroUtomo]

Can it be connected with the ezviz NVR (X5S)? Because from the website description, C8C storage just support Memory Card and Cloud Service, exclude NVR. Thanks

[@kepoci8599]

pleaae answer this question

[@TpakTopBel]

Ezviz? We are waiting for response. I don't want to find out after installation, this already happened with my DB1 doorbell, which is not supported by NVR

[@EZVIZGlobal]

All our cameras are compatible with the NVR.

[@mortezasarebanian3055]

Camera is a good circuit - circuit.

[@craftivediy1534]

Hi, I just purchased 2 units of EZVIZ C8C, can I add both of these cameras using just 1 EZVIZ app on my mobile phone? Could you please show me how?

[@EZVIZGlobal]

Hi, yes you can add all your EZVIZ devices to one account, just creat your EZVIZ account and repeat the steps in the video (tap '+' and scan the QR code on the devices you want to add).

[@mohangovindarajan5786]

I needed few of this in India Chennai. No response from Parmahikvision group

[@EZVIZGlobal]

Hi there, you can find the C8C on Amazon or Flipkart.

[@nabilislam994]

Wow so nice

[@boerseun3023]

Great little camera. How can i get it to patrol between preset locations?

[@EZVIZGlobal]

Hi, currently the C8C doesn't support preset location function, you may choose other outdoor units such as H8c or C8c 2K+, and click the locations you set via EZVIZ App to make the camera resume its place. Many thanks for your interests.

[@icemanbrfc]

Does it support Onvif?

[@evelynflannagan1344]

Hernandez Eric Lopez Michelle Rodriguez Charles

[@hatshuimei9921]

Hi, we just installed the C8C...but how to set the auto tracking for this C8C? Why d camera didn't auto move one?

[@EZVIZGlobal]

Hi, you may find the Auto-Tracking in the Settings of your EZVIZ App. If this do not help please send us an email via [e-mail]. Thanks.

[@paul32174]

Bonjour en possession très récemment de la C 8 C installation en wifi sans problème par contre je rencontre des problèmes de réglage pas de détection humain après 10 mètres, mon garage se trouve à 15 mètres du coup pas de détection humain pas d'alerte sur mon téléphone .et je détecte les voitures a 30 mètres du coup je me retrouve avec environ 180 vidéos par jour. Pourriez vous me donner des conseils pour les réglages. Merci

[@EZVIZGlobal]

Hi there, thanks for the feedback. It can be in the following cases: 1) if you have turned on the auto tracking feature with human detection, then the detection distance is only 7 to 8 meters, so it might not detect and trigger the event; 2) it depends on the direction on movement, if the movement is NOT horizontally across the camera (e.g. walking towards the camera in vertical movement), then the camera might not detection the motion; 3) if you only turn on the motion detection, then we recommend to switch it to human detection to improve the accuracy, while adjusting the sensitivity. 4) if the vehicle triggers the detection event even in the distance of 30 meters, need to confirm if the car is within the field of view of C8C.

[@paul32174]

@@EZVIZGlobal bonjour ,merci de votre réponse ,pour cet achat de la C8C beaucoup de commentaires positif sur internet et aucune informations que vous venez de précisé . questions : ou trouver c'est informations. quel model de caméra pour mon habitation .( avec informations complète) merci

[@EZVIZGlobal]

Hi there. 1) The previous reply was 100% based on your inquiries, so not sure that kind of 'full information' you're looking for? Since there are all very specific, case-by-case scenario discussion. 2) Are you looking for a purchase recommendation (excuse us for google translating your reply)? From our outdoor camera selections, the C8 outdoor pan and tilt series, it's good for open field such as the backyard or garden, to avoid getting any visual blind spot. But if you're looking for great night vision and smart detection, the our C3 series might also be a good choice. Although the field of view is fixed, it's still wide enough to look out for what's happening outside (e.g. the garage, porch, etc.) Hope these info would help :)

[@Viishhal.]

What if I change my wifi ....Can I switch to different wifi network if needed.

[@EZVIZGlobal]

Hi there, You may need to reset the device to switch networks. If that doesn't work please try removing the device from the app and adding it again.

[@sebastiaan3312]

How do you waterproof the power?

[@EZVIZGlobal]

Hi there, it depends on the actual installation location. In some cases, the power cable might go through the wall or under the ceiling, etc. If you need detailed instructions on the weatherproof solution for power cable, please send an email to [e-mail], really appreciate your understanding :)

[@hitechsolutionindialivestr4675]

Can we give powwr to camera through POE switch

[@EZVIZGlobal]

Hi there, the C8C currently doesn't support PoE.

[@pallab.das.assamese]

i am unable to use the TalkBack option.microphone icon not showing in ezbiz app in mobile.customer care is not responding in mail and not picking up phone call

[@EZVIZGlobal]

Hi there, sorry for the inconvenience. If your camera is the C8C, it does not support two-way audio. For cameras that do support this feature, the button is on the live view page. Thanks.

[@pallab.das.assamese]

@@EZVIZGlobal thanks the details.

[@tinkupandey5798]

Can this camera connect with hikvision dvr 7b16huhi model as an IP

[@EZVIZGlobal]

Our cameras are not compatible with any dvr.

[@momoAinz]

360 degree picture Not working. Any Suggestions?

[@EZVIZGlobal]

Hi there, sorry for the late reply. Please contact [e-mail] and our customer service team will take a closer look at your case. Thanks for your understanding.

[@mohammadbenyamin3007]

Good stuf I already using C8C, C3WN, and C4W and connecting them with NVR. But somehow I loosing special feature from C8C like light alarm, and intercomm feature from C4W on my mobile apps. Please fix it

[@ed.t.hansen6499]

what nvr do you use / ?

[@dannykurniadi2609]

I use c6n. Why I can't stream on google home smart display? I have disable Image encryption

[@EZVIZGlobal]

Please send an email to [e-mail] and our customer service team will be able to help you out.

[@PhyllisGlassup2TheBrim]

I have just bought the C8C, but I fear I will be returning it for a refund. So far I've spent days trying to figure out how to view it, alongside my other cameras on the blue iris on my PC. I don't *want* to look at it, or try to monitor all the cameras on my tiny camera screen as I sit at my PC during the day. There is nothing in the instruction manual about using it on a PC. I'm used to nice easy Wanscam pnp. It shouldn't be this difficult. Anyone have any advice before I box it up and return it?

[@EZVIZGlobal]

Hi there, sorry for the inconveninece. For the best experience it is recommended to use EZVIZ App to create account and add the device, and then you can download EZVIZ Studio on PC (support.ezvizlife.com/download) and view footages via PC. For more information please send an email to [e-mail] and our customer service team will provide detailed instructions. Many thanks for understansing.

[@qasimimran2062]

Can i use it without eternet like with wifi and all or eternet is must?

[@EZVIZGlobal]

Hi, the C8C needs to be connected to the enternet for use. Thanks for the interests.

[@ianhouse3325]

I've installed today , keep getting asked to verification code ? Not got a clue where that is ??

[@EZVIZGlobal]

Hi, there is a Vertification Code on the device label. If you still can't find it please send an emial to [e-mail] and our customer service team will be able to help. Thanks.

[@mrbigdaddy74of39773]

Where can I buy this?

[@ed.t.hansen6499]

my app n ever askes for 2.4 vs. 5 hz connection. on any device added.

[@EZVIZGlobal]

Hi there, currently only C6, DB1C and DB1 Pro support 2.4G & 5G Wi-Fi.

[@j_s_zl_n_x4021]

What is the connection with PoE and Ethernet configuration. We won't find out because they have poor support ... There is nothing in the company and manual about PoE. The manual itself is for people who have not understood it. It is a pity that the manufacturer does not include people who want to connect cameras via PoE and NAS or recorders. Big minus. I do not recommend.

[@EZVIZGlobal]

The C8C currently doesn't have PoE version.

[@Nc-tubee]

Can zoom when watch live please?

[@EZVIZGlobal]

Yes, you can manually zoom in or out when watching the live feed.

[@codybrucewilliams]

Canada dealers?

[@Noorstud]

How to talk to the person in front of the camera?

[@EZVIZGlobal]

Hi there, you can find the two-way talk button in the live view page. Thanks.

[@Noorstud]

@@EZVIZGlobal which button? I have the Speaker to listen only, the camera to take a snap shut, the recorder camera, and the navigation button (that's all)

[@janhubik9219]

Hello, is there an IP address in cam after connected it to network? Can I open Cam in browser over IP address?

[@EZVIZGlobal]

Hi, there. There's a video plugin for windows so that you can view the camera using web browser. Also, our cameras support rstp streaming as well: support.ezvizlife.com/faq/519

[@PhyllisGlassup2TheBrim]

@@EZVIZGlobal it's a pity you don't include this advice in the instruction manual instead of assuming that everyone wants to do things on their phone.

[@Damj88]

The device was added by another user with whom I cannot contact, what should I do in this situation so that I can add my email?

[@EZVIZGlobal]

Hi there, please send an email to [e-mail] and our customer service team will be able to help. Thanks.

[@arshadziya3595]

Sir kya zoom hai c8c me?

[@EZVIZGlobal]

Hi there, the C8C supports 8x digital zoom. You can adjust it on your EZVIZ App.

[@unknownuser6989]

Can this device be used with POE or does it have to be powered by a 12 V power supply

[@j_s_zl_n_x4021]

We won't find out because they have poor support ... There is nothing in the company and manual about PoE. The manual itself is for people who have not understood it. It is a pity that the manufacturer does not include people who want to connect cameras via PoE and NAS or recorders. Big minus. I do not recommend.

[@mohammadbenyamin3007]

Its like Access Point bro, more longer the cable you using for PPOE more higher Ampere you will need to deliver 100% power to device

[@ScrewInTheTuna_]

12v

[@SJLGG]

is it 4k and POE? If it is, I want 12.

[@EZVIZGlobal]

Hi, thank you for your interests in EZVIZ products. C8C captures 1080p high-definition video and images. For details of C8C, you may refer to this page: www.ezvizlife.com/product/c8c/30208

[@anant548]

Hello For this camera to work seamlessly which micro-sd card is recommended in 256 gb? Thanks.

[@EZVIZGlobal]

Hi there, please find the compatible SD card models here: support.ezvizlife.com/faq/264

[@phongnhanguyen5627]

Do not autotracking

[@meidyjordan4081]

What??? it's A Major Minus

[@meidyjordan4081]

Is the sound auto Mute while Rotate the Cam ???

[@esamzahed]

The camera is very bad, the external sound is very weak, the colors are bad, and the problem after its installation is ruined and it makes an alarm in a crazy way, even if you disable the alarm and external photography, the shooting space is narrow

[@EZVIZGlobal]

Hi there, sorry for the inconveninece. For the technical issues please send an email to [e-mail] and our customer service team will be able to help, thanks.

[@AlfredGustave-v2q]

Wilson Angela Moore Betty Wilson Daniel

[@bdnnvn1]

Check better after service or local product and avoid to buy this brand product as spent lot of time since last 3 months but no luck. I bought 5 NVR camera’s😢

[@sdx4667]

Where do you buy this ?

[@EZVIZGlobal]

Stay tuned! The C8C would be available in a next month or so.

[@brickcitybornnjb-rad9110]

@@EZVIZGlobal in the USA as well?

[@KiplingBrady-h9n]

Anderson Daniel Young Donna Moore Karen

[@hassanahmed-hr2jc]

A very bad camera that cannot protect your family at all unless you are subscribed to the cloud service, which costs you a lot of money to subscribe and is only supported in some countries. I owned one and my house was robbed and my camera and memory card were stolen and I can't even play the last video on their App. I contacted ezviz support and they couldn't help me with anything.

[@EZVIZGlobal]

Hi there, the Cloudplay is a relatively less likely way to lose storage. You can find the availability of cloud storage on the subscription page on EZVIZ App. If you use a memory card and it is removed, you may not be able to watch the playback on the App. If there is any more issue please do not hesitate to send an email to [e-mail]. Thanks.

[@zaimaidin1291]

A serious useless camera with that price. Not a friendly wifi connection, always failed to play ( do not tell me that i dont have a strong wifi ) replaced my previously camera, c3w pro ( much better and easy connected) and tis one and its a really crap. at nite its not even black and white nite mode by default, u had to tilt it up and down, then it will change to nite mode. no 2 ways speakers, and u can only hear echoes, what a junk. seriously better buy those china made camera cheaper

[@ed.t.hansen6499]

poor vdo to now show how to view; edit; save; or delete vdo's from each device; or NOT !!

[@EZVIZGlobal]

Thanks for the feedback ^__^

[@ЯрославШульгин-щ5и]

Hernandez Paul Brown Paul Walker Deborah

[@PhyllisGlassup2TheBrim]

After all the messing about I called the service centre who was obsessed about wanting me to go out and buy a phone which does apps. I eventually managed to get him to understand that I am very old and want to use my PC to view the cameras, like I already view the 2 existing cameras. When he said this cannot be done. Perhaps Ezviz needs to put a disclaimer on the box to say that it won't work with Blue Iris software and I could have saved my time and money. I will be returning this rubbish for a refund. Ezviz c8c smart? Doesn't seem very smart at all.

[@EZVIZGlobal]

Hi there, sorry for the inconveninece. For the best experience it is recommended to use EZVIZ App to create account and add the device, and then you can download EZVIZ Studio on PC (support.ezvizlife.com/download) and view footages via PC. For more information please send an email to [e-mail] and our customer service team will provide detailed instructions. Many thanks for understansing.

[@ed.t.hansen6499]

is the power pak ul/ csa approved that is sold in Asia. Don't need another blow up- fire.

[@EZVIZGlobal]

Hi, our products have UL, FCC, CE and other certifications, as long as the correct use are completely safe and reliable.

[@p058720235]

Hi, I have just installed the C8W Pro 2K camera. All works fine but my speaker volume seems a bit high when I "Press and talk" and I get a lot of "Feedback" noise and squalling noises. Do you know if there is a configuration option to overcome this problem? Thanks in advance.

[@EZVIZGlobal]

Hi there, apologize for the late reply. Sorry that at the moment the speaker volume is not adjustable, and we will collect your feedback for improvements. You can go to the Settings in your EZVIZ app and adjust Device Alarm Mode and Motion Detection Sensitivity in the Alarm Notification page. If there is anything else please don't hesitate to send an email to our customer service team at [e-mail]. Thanks for your understanding.

[@marianaerraez]

Hola, cambie la configuración del wi-fi y la cámara se desconecto, cómo podría volver a configurarla si ya no tengo la caja ni códigos.

[@EZVIZGlobal]

Hi there, you can just press the reset button of your camera and reconnet to the Inrernet.