FAAQs Ep 14 | All new app & everything else that Atherstack 6 brings ✨

[@subashsaha2882]

You have to be pretty much sure about the pricing of rizta. Is it for middle class people or rich class , 20-30k over priced and backside discbrake brake is missing in this price. Ans why you separated the pro pack it’s the soul of the features of electric scooter. Other competitors are giving this without any extra cost. 20k for this. I know your brand is more reliable but make it more affordable in 1.5 lakh with pro pack. You will kill the competition . Please give some offer bring it to the price 20k less it will revolutionise the ev market in India ❤

[@Anonymous-mv9ec]

3:52 We want monthly stats i.e. charging units, total distance travelled. It just get reset every 1 day of month, if we missed last month stats we missed it😢 no way to check back. Also please increase the size of map in ride details the to and destination obstruct it we cannot take a good screenshot

[@AtherEnergyElectric]

Hey, thanks for the feedback! We'll certainly consider it as we continue to innovate. Stay tuned for updates on exciting new developments to enhance your Ather experience!

[@0Abhiram-Vinod]

Dear Ather Engineers, I Had A Bug In My Scooter Regarding The New Atherstack 6 Update , That Is , When I ON The Scooter , The Blueetooth Is Automatically Turning ON , Even After I Had Switched It OFF Manually In The Settings Page . So Kindly Rectify This Bug ASAP. Thank You :)

[@Mathewzz-00]

IT'S FOR SEAMLESS CONNECTIVITY

[@abhishekvs9490]

same here

[@AkshayKumar-id7fd]

exactly the issue that's annoying me

[@AtherEnergyElectric]

We would like to know more about your experience, Abhiram. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@webunriddled]

I too have the same issue @AtherEnergyElectric

[@buttermilkoreo]

2:08 The best thing about Ather deciding to make that overpriced smart helmet was that they were finally forced to redo their entire bluetooth stack and I, a 450x customer of more than a year is now finally able to connect my phone to my scooter. God bless the Halo

[@jenilsoni9519]

So you lived with an Ather without connecting your phone for a year? Damn 😕

[@buttermilkoreo]

@@jenilsoni9519 Very confident that it wasn't just me. Occasionally I'd have my phone automatically connect when I'd first turn on the scooter for the day but it would disconnect within a few seconds. Now since Atherstack 6 and mobile app v10.1.0 there's not one time when it has failed. All features work perfectly (calls, music and WhatsApp that are available so far) and it only makes you wonder that if they wanted to fix this before, they could've. They just didn't want to allocate the resources for it until they committed to launching a new connected smart helmet which for the price they wanted to price it at, they were forced to fix the fundamentals and so they did.

[@pranshugupta98]

When the bluetooth icon is in paring mood with the circular brackets/connectivity state. It looks like the right indicator on Ather Rizta Z, quite confusing to be honest and as my phones bluetooth is typically off, the icon remains in the pairing mode. As a result I am always getting the feeling in my peripheral vision that I have by mistake turned on the right indicator

[@Rupu1996]

I love the simplicity of the stack 6. Thank you for that. One little thing that irks me every time is , i wish i could type in the google maps directly from the scooter. I don't care if its hetic and time consuming to do so. I don't want take out my phone during a traffic stop to update the address. I wish ather would let me add or search the address manually on the scooter itself like the 450 models.

[@AtherEnergyElectric]

Hey Rupu, thanks for sharing your concerns. We'll certainly consider it as we continue to innovate. Your feedback matters! Stay tuned for updates on exciting new developments!

[@rohankayastha]

I would love the updates if they would work seamlessly without issues. Bluetooth doesn't connect on iOS + 450X unless you open the Ather App on your phone, also call decline doesn't work. WhatsApp notification UI is messed up. This is my experience on the 450x Gen 3.2. The updates were a bit rushed without proper testing?

[@AtherEnergyElectric]

This is not what we wanted you to experience, Rohan. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@meherprabhut]

Im facing the same issue on rizta. I have to open ather app to connect bluetooth/whatsapp

[@sameerkureshi1020]

I get my Rizta z with pro pack one week ago, but still my phone doesn’t connect to it with Ather app. It’s show pick your Ather. When will I able to connect?

[@AtherEnergyElectric]

We would like to know more about your experience, Sameer. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@wahoobootcamp]

Atherstack 6 have fixed the long-time Bluetooth-related issue and now our iPhone is easily connected to the scooter. WhatsApp notifications are also very helpful. The mobile app UI has improved a lot, very snappy to use. Overall the Atherstack 6 is really awesome.

[@AtherEnergyElectric]

Smooth as silk, connected in a blink! 😉 Atherstack 6 is the real sync! Glad you're loving it. ❤️✨

[@Rupu1996]

Thank you again for the stack 6 update. One thing I forgot to mention is that , i noticed that the Google maps are a bit different compared to the 450x. On the 450x we could see the maps and our real time location as we travel even without navigating anywhere. This means I am aware of the place I currently am in the maps. Plus that info was sweet little knowledge for me just looking at the maps to see which locality and street I am on. Now with the rizta that information is missing. Maps only work during navigation , but even then the info is very limited. Only the street name is shown and everything else is blank. Looks bland actually. I understand the idea of simplicity on a family scooter but I don't think anyone would find fault with an actual map on the screen with proper data of the neighborhood. Hopefully you find time to let me know what we can do about that. Update: Google maps work brilliantly. No lag and delay. This is in places where there is a poor network connection so wonderfully done team.

[@AtherEnergyElectric]

Appreciate you taking the time to share your feedback with us, Rupu! We've noted it down and passed it along to the relevant team. If you have any other concerns or need further assistance, don't hesitate to contact us. We're always here to help!

[@bharatparsiya]

I think API Access to "My Ride / other data" should be there so that I can pull data from any of my automation systems and not just Alexa.

[@AtherEnergyElectric]

Hey Bharat, we're always exploring innovative ways to enhance your Ather experience. Stay tuned for updates on exciting new developments!

[@st-yn9vh]

@AtherEnergyElectric are you guys planning to provide dark mode for dashboard on Rizta and by when can we expect?

[@Danplay0]

It's surprising how the complementary helmet you designed specially for Apex, doesn't even fit into the trunk no matter what orientation. Amazing.

[@siddharth0725]

The update is stable, Can you define the lead time between completing the ride and reflecting the data on App? On dashboard 11.6.0 Android app 10.1.0

[@MayurMohapatra]

Would have been cool if the UI/UX of 450X be improved & smooth during regular usage!

[@AtherEnergyElectric]

Hey Mayur, thanks for the suggestion! We'll certainly consider it as we continue to innovate. Stay tuned for updates on exciting new developments to enhance your Ather experience!

[@MayurMohapatra]

@@AtherEnergyElectric Happy to hear that!

[@tatikondamanish7471]

Is there any update on 450S feature of optimized charging....

[@powerlight2000]

wait a min, I thought Abhishek Balaji is the product manager at ather

[@Saicharan-hk9id]

Hello ather team. I just have two concerns. 1) my maps are lagging for about 5 secs. For example when i take a route thats not shown in the map , it lags for 5 seconds before adjusting to the new route. 2) bluetooth needs to be turned off everytime when i turn on rhe vehicle. It should be remain turned off until we turn in back on.

[@AtherEnergyElectric]

We understand your experience was compromised and not up to the mark, Saicharan. We request you to please contact our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@A_millennial_Bangali]

@AtherEnergyElectric when can I expect atherstack 6 for my ather 450x gen3

[@misbahulislam2508]

After a ride when i put the side stand, the display animation is very lagging

[@AtherEnergyElectric]

We would like to know more about your experience. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@khanfayaz3732]

Why is battery capacity not provided on the Ather app?????? What type of battery we have purchased we should know

[@AtherEnergyElectric]

Hey Fayaz, thanks for bringing this to our attention! We'll certainly consider it as we continue to innovate. Stay tuned for updates on exciting new developments to enhance your Ather experience!

[@Techincals]

After ather stack 6 beta update bluetooth connecting is very poor. Unable to connect on ather 450 x

[@AtherEnergyElectric]

That doesn't sound right! We request you to get in touch with our customer support team at www.atherenergy.com/contact/write-to-us for further assistance.

[@nid274]

same experience

[@deepithsharma1130]

Is it possible to include battery health condition inside the app it would be really helpful

[@mevivek8462]

I like Ather rizta but I thought CAN introduce RIZTA 3.7 KWH BETTRY pack in RIZTA "S" model or ATHER "S" Model, we want more range with minimitic features, You can introduce, I hope that this is increase market share of Whole EV market. Thank VIVEK KUMAR लखनऊ

[@AtherEnergyElectric]

Your feedback means a lot to us, Vivek. We've already taken note of it & shared it with our team to take the necessary steps. Don't hesitate to reach out to us if you need further assistance or have any other concerns. We're always here to help & make things better for you!

[@Ratantarpura]

We want efficiency in wh/km and also k range prediction I paid 2400 just for range prediction to track my ride efficiency but u discontinued the feature am thinking why I paid the money of 2400

[@PUNEETH_MM]

Please restart the projected range

[@PUNEETH_MM]

Projected range is missing in new updates, so thst can't be analyse my riding style to improve range

[@IAN-X]

Will "Ping my scooter" be available for the Gen 2s' ?

[@AtherEnergyElectric]

Yes, it’s available! Stay tuned, more exciting features are coming your way soon! 💫

[@Sukruth]

I'm trying hard to get an access to the beta versions of ather stack.. But I have not recieved any mails from ather, to signup for beta.. It's been more than a year since I have owned an Ather 450x gen 3.1

[@AtherEnergyElectric]

That doesn't sound right, Sukruth! We request you to get in touch with our customer support team at www.atherenergy.com/contact/write-to-us for further assistance.

[@impulsedguy6557]

The ather stack 6 on my new ather 450x has made the regen animation laggier and stuttery. The power wing is also delayed, the throttle change I give is reflected on the screen after a second or two of delay now.

[@AtherEnergyElectric]

We would like to know more about your experience. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@mvsuryasuman403]

I recently installed TPMS to my Ather Rizta 3.7 Z model. But i am not able to see it in dashboard. In the app it got updated and it say front Zero, rear zero. Not sure how to resolve the issue.

[@AtherEnergyElectric]

This is not what we wanted you to experience, Surya. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@rohansahoo922]

Is speed limit control feature available in stack 6 ?

[@AtherEnergyElectric]

Hey, Rohan! The AtherStack 6 doesn't have speed limit control feature, but it's packed with plenty of other smart and exciting features to elevate your ride experience. Enjoy the journey! 🛵✨

[@ashutoshkamble2070]

Why pro pack takes time to get activated when we have paid all the money upfront???

[@AtherEnergyElectric]

We would like to know more about your experience, Ashutosh. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@VTVMAYUR]

not been able to connect the bluetooth in my rizta, no matter how many reboots i have made not been able to pair with my i phone

[@AtherEnergyElectric]

This is not what we wanted you to experience, Mayur. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@ML-jw8kf]

Dear Ather Team, You are doing a splendid job. Love you. When can we expect (if at all) integration with Google Assistant? I have smart home automation in my home. When I leave my home and/or when I return, I wish for my outdoor/garage lights to switch on and off automatically! Likewise, my automated gate opens and closes and when the Ather comes back home, the google speaker announces ''Ather coming home!'' There are so many such smart automation features that would be such a cool/wow factor and differentiate from your rivals. Do you already have such a feature with with your Alexa Integration? Can you promise to at the very least take it up at your next product development meeting? Thanks.

[@AtherEnergyElectric]

Thank you for your love and support! ❤️ We’re glad to hear about your smart automation ideas. We're always exploring innovative ways to enhance your Ather experience. Stay tuned for updates on exciting new developments!

[@unkoterebi]

why there is cars on the desk of a scooter company? Hmmm🤔

[@rajeevsreedharan8931]

Can we expect voice navigation for maps?

[@AtherEnergyElectric]

Hey Rajeev, we're always exploring innovative ways to enhance your Ather experience. Stay tuned for updates on exciting new developments!

[@sourabhrohal1861]

My ather app is not working , shows only two option after login , Pick your ather & Logout Pls give a sugggestion to solve yhe problem

[@AtherEnergyElectric]

We understand your experience was compromised and not up to the mark, Sourabh. We request you to please contact our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@dharmarajanga4866]

Kindly post a video showing bluetooth feature and how to connect music application in Rizta

[@AtherEnergyElectric]

Thanks for reaching out to us, Dharamarajanga. Your feedback matters to us! We've taken note of your valuable input and have shared it with the relevant team to take the necessary steps.

[@adarshas2637]

Can't activate optimised charging in ather 450x Lr .Also distance showing bin Google map is not matching current ride... Can't disable bluetooth...

[@AtherEnergyElectric]

That doesn't sound right, Adarsha! We request you to get in touch with our customer support team at www.atherenergy.com/contact/write-to-us for further assistance.

[@napoleon1156]

why do ather stopped showing projected range after update

[@AtherEnergyElectric]

We would like to know more about your experience, Napoleon. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@pranshugupta98]

I have a Rizta Z 2.9w, I have received the stack6 update. My WhatsApp notification is working but I am not receiving any call notification. I have contacted the customer support for the same over email but no resolution till now. It would be great if you can help me. Also, I find it really annoying that when I turn the Bluetooth off from the settings it turn on automatically whenever I turn the key off/on again, Can we have a permanent turn off feature for bluetooth.

[@robert31easter]

Even I am facing same problem with bluetooth on and off ..I am not receiving notification from WhatsApp and calls...

[@AtherEnergyElectric]

We understand your experience was compromised and not up to the mark, Pranshu. We request you to please contact our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@AtherEnergyElectric]

@@robert31easter This is not what we wanted you to experience, Robert. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@varun]

Can't see this on iOS?

[@rohitkarati8157]

when Ather's halo helmet will start delivery.

[@Slippinjimmy12]

Atherstack 6 is riddled with bugs. Bluetooth keeps turning back on even though we turn it off. Battery drain is horrible after Ather stack 6. Fix it or revert our software back to the previous version.

[@AtherEnergyElectric]

This is not what we wanted you to experience. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@ksreenivasa6666]

Voice assistant not working my vehicle Gen 2

[@AtherEnergyElectric]

That doesn't sound right, Sreenivasa! We request you to get in touch with our customer support team at www.atherenergy.com/contact/write-to-us for further assistance.

[@srdistics]

A bug need to be fixed on stack6 on 450S The speed up & reversing animation on the top of the screen is not working during costing regen ,it is still after the new update

[@AtherEnergyElectric]

Your feedback matters a lot to us, Soumya. We've already taken note of it & shared it with our team. Don't hesitate to reach out to us if you need further assistance or have any other concerns. We're always here to help & make things better for you!

[@bobbysharma9173]

Sometimes it’s getting glitch issues to the infotainment.Its a serious issue Ather should want to rectify

[@AtherEnergyElectric]

We would like to know more about your experience, Bobby. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@bobbysharma9173]

@@AtherEnergyElectric That thing is have some bugs where is the submit option over there I didnt find anything Maybe i can do it from Ather app .

[@nitheeshans7006]

If we turn off the location, there will be no story at all.....but before it was there....this is very bad

[@prabagaranm7767]

Team, Kindly incorporate a dark theme.

[@advhemantrao6179]

Aap ke showroom dealer Rizta ke naam r kya lut rhe he aap ka S variant jis ko aap sab se kam kifayati price bol rhe ho tvs iqub se sasta bol rhe ho us me ek side stand ke 2100 rs alag se charge .. foot back stand 2100 Ra .3000 back comfort stand pro pack 15000 hajar jis me kuch nhi bs software ki kuch features mil rha he jis me se kaam ka he power mode baki scooter ex showroom price me ye sab de rhe he .. aise krte karte aa ka kifayati scooter 1.70 ke pass ja rha he vha kya kifayati scooter he maza aa gaya .

[@misbahulislam2508]

Stack 6 is lagging and slow . Previous software was quite smooth.. Pls re update it asap

[@hemanthachanta6852]

Please fix the speed o meter delay in ritza

[@AtherEnergyElectric]

That doesn't sound right, Hemanth! We request you to get in touch with our customer support team at www.atherenergy.com/contact/write-to-us for further assistance.

[@Radha_3517]

Pro pack lena jaruri hai kya

[@AtherEnergyElectric]

Not a must, but a Pro Pack’s a plus, Radha! 🙌 Unlock more features and level up your ride-trust us, it’s worth the stride! 🌟😉

[@Radha_3517]

@@AtherEnergyElectric Madam, should we take the pro pack after buying

[@Gggge300]

Boring ui design for 450x add some animations like the Apex

[@akashr2396]

Get the apex

[@Gggge300]

@@akashr2396 haha funny..... If you can give me the money then i will for 😃😊... Stack 4 was great with dynamic animation and many more but stack 5 and 6 is ugly mister.... Due to the boring UI , no more ather will be purchased by my end...

[@BhupathiRakesh]

Yes brother..

[@ex-secularchitranjan4694]

​@@akashr2396 😂😂true

[@sumesh447]

Please relaunch the old type projected range in km. Instead of kms/unit

[@pulkitjain4476]

Like average speed throughout the month and average efficiency would be cool.

[@sudharsan5611]

Bluetooth function not abled in Ather rizta

[@AtherEnergyElectric]

We understand your experience was compromised and not up to the mark, Sudharsan. We request you to please contact our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@bibinantony6828]

Ather Kindly hire me i would love to work for you. Ather job >> other.

[@AtherEnergyElectric]

Hey Bibin! Ready to rev up your career? Explore thrilling opportunities at careers.atherenergy.com/jobs and apply today. Looking forward to having you with us!

[@fulltime2770]

Ather rizta mein pro pack ka jhamela hai mat Lena bhai log bena pro pack ka ather rizta bekar hai pro pack ko alag se Lena hota hai jo 13000 ka aata hai bekar hai ather rizta pro pack nahi le to 1.20 lakh ki aati hai insurance ke sath 3 year warranty ke sath 😢😢😢😢

[@SwapnilChandwade]

Rizta hr version should have touch screen

[@Zakibala46]

my app is not working properly

[@AtherEnergyElectric]

This is not what we wanted you to experience, Zaki. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@deepu_dpu]

How to customise the reject sms from dashboard

[@TheAkshayBhagat]

Open the app- Click on the scooter image- in the scooter control section you can see decline call with text. click on that and customise

[@AtherEnergyElectric]

We're here for your support, Deepu! We request you to get in touch with our customer support team at www.atherenergy.com/contact/write-to-us for further assistance.

[@mohitgupta2616]

I got the defected scooter and never got fixed dosent matter how much you complain

[@AtherEnergyElectric]

It's unfortunate that your experience with Ather hasn't been up to par, Mohit. If you need any further assistance, we request you to get in touch with the customer support team at www.atherenergy.com/contact/write-to-us for further assistance.

[@puransaini210]

Ather has been standing at home without a belt for the last 15-20 days. I have complained a lot and even called. There is no proper reply till now.

[@AtherEnergyElectric]

We understand your experience was compromised and not up to the mark, Puran. We request you to please contact our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@vinayak_raj]

Ather is doing well in terms of their scooters' performance, reliability, and safety but is lacking in aesthetics. The aesthetics of EV scooters should be futuristic.

[@abhijitpatil6206]

my ather rizta z not proper upadate so many problem

[@AtherEnergyElectric]

That doesn't sound right, Abhijit! We request you to get in touch with our customer support team at www.atherenergy.com/contact/write-to-us for further assistance.

[@abhijitpatil6206]

@@AtherEnergyElectrickolhapur coustomer support team sayes ather main server problem no range proper in my scooter so please request to ather energy electric .my problem solve please urgently

[@makesmart5634]

Price and repair cost is also costly. They don't help you when you need.

[@AtherEnergyElectric]

This is not what we wanted you to experience. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@pwtube-fanclub7308]

i think you should give discount for college student and free pro pack

[@Slippinjimmy12]

Okay. They will give you free scooter too.

[@Yaxashra1]

@atherenergy the AS6 is full of bugs. I have a whole list of feedbacks if someone is really interested to know. I have emailed a few but no one has bothered to reply.

[@AtherEnergyElectric]

This is not what we wanted you to experience, Yax. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@eshwar_j10]

Same crappy bluetooth on 450x

[@haridasification]

Exactly

[@tapaskumarkhuntia1245]

Don’t buy Ather Rizta…..even after 15 days the pro pack is not activated….software issue not solved.

[@AtherEnergyElectric]

This is not what we wanted you to experience, Tapas. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@SagarPatil-r7u]

Please swole belt issue

[@AtherEnergyElectric]

We would like to know more about your experience. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@kriraushann]

Put Charging Point in Gaya Bihar

[@AtherEnergyElectric]

Hey! We're continuously expanding our horizons and will soon reach your location. Keep an eye on our official pages for updates on our progress. Exciting times ahead!

[@pratikmahajan226]

Bring the dark mode please

[@AtherEnergyElectric]

Hey Pratik, thanks for the suggestion! We'll certainly consider it as we continue to innovate. Stay tuned for updates on exciting new developments to enhance your Ather experience!

[@makesmart5634]

Agar dhakke khane hain to zarur lena

[@mrpeoplespoint05]

Battery Replacement पॉलिसी 45 Days in Worrnty Customer than jobless मत खरीदो petrol Vihical is best

[@AtherEnergyElectric]

This is not what we wanted you to experience. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@satya5698]

Waste app real time updates are not accurate and ride history is max 2days only

[@AtherEnergyElectric]

We would like to know more about your experience, Satya. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@syedfaiyazpasha298]

Hi

[@sachinksingh74]

Reduce your vehicle price

[@FAISION]

Koi best bake laiya huma scooty ki jarurat nhi ha

[@syedfaiyazpasha298]

Assalamualaikum 😊

[@sachinksingh74]

Ather deliver good product but not for value for money product

[@Kushalspeak]

Tum sbko english ki chull ke karam hi tumhare acooter kam bik rhe he, hindhi nhi aati kua tumhari company me kisi ko

[@jenilsoni9519]

Unhe english ki chul nhi hai. Banglore based company hai jaha most people don’t understand hindi. Tu akela customer hai kya unka?

[@rajatmhatre7841]

dashboard them really sucks .

[@AtherEnergyElectric]

That doesn't sound right, Rajat! We request you to get in touch with our customer support team at www.atherenergy.com/contact/write-to-us for further assistance.

[@VickyNanjappaa]

The worst stack. Sold my ather twice for this reason. Terrible stack.

[@nabeelshariff6006]

A major number of people aren’t able to connect to Bluetooth at all The scooter just doesn’t go into pairing mode

[@AtherEnergyElectric]

We would like to know more about your experience, Nabeel. We request you to get in touch with our customer support at www.atherenergy.com/contact/write-to-us for further assistance.

[@nabeelshariff6006]

@@AtherEnergyElectric the new update on ios app resolved it