Family Island: How to Contact Support

[@FamilyIslandGame]

Did you find this video helpful? Be sure to like and subscribe! 🤩🤩 Here's also the link for contacting support if you can't access the game: bit.ly/FamilyIslandSupport

[@fatmaozdemir8026]

R5BF74 harika

[@shotymae]

❤️❤️❤️👌👌👌👍👍👍

[@mariarosaalonso876]

Gracias por la info. SC8SIK

[@jvictor9898]

Thanks so much-UCFJUL

[@manggalaputrasinurat4352]

GLLX74

[@tammysmith6891]

I've really gotten tired of not getting through the events so I'm trying to just concentrate on upgrading things to hopefully get enough resources to do events. Any suggestions?

[@melissas5116]

Yeah, it seems hopeless if you don’t spend real money. Smh

[@angelalane6414]

I have spent some money but I stopped because it's never enough ever enough and I hate to spend money and still not get where I want to go.

[@RipplesBeauty]

Yeah, spending real money doesn't solve anything in this game because you're forced to use all your energies right away because new energy won't happen until you're below your normal count. And stil, no matter how large the number of energies you buy, each tasks take too much to do! This is very frustrating and at the end you're not really moving fast enough to be in the first 3 places at the top!

[@tabbie13]

Same

[@yenfanglor7967]

Yeah, same. Spent so much yet couldn't finish the event

[@TheChickwithguns]

I love the game, but it’s really no fun needing so many tools and some of the challenges are no fun because they take tons of energy to do everything. You make so little progress, and it’s tedious. Thanks for letting us ask for what we would like.

[@clarissamadruga3094]

Digo o mesmo

[@marielisaaraque7091]

The tools are annoying when it gets to open the treasures boxes

[@allegrac230]

I found sending the boat off as often as possible helps keep the key supply and chest opening.... well supplied tools! I haven't finished a mission and still have come in first. It seems like never-ending impossible goal to Actually finish. Not very rewarding.

[@alexandradb465]

Thank you so much for the helpful information! I like all the videos you put out, and can say unequivocally that customer support has always been very helpful, patient with my questions, empathetic, and ALWAYS responds quickly. Best customer support I've experienced with any of my games! I have a couple of suggestions for the game. 1) please make basic resources regenerate quickly on the main island. Waiting more than 24 hours is not beneficial to the players. It's very hard to cook and upgrade buildings when you don't have basic supplies or energy. 2) make the events last for 1 week. For instance maybe roll out new events Friday night or Saturday morning so people can work on them on the weekend and then throughout the week. Players won't have to expend so much energy, and have way more time to enjoy the event, and won't be neglecting their main island challenges/quests. I know I'd like to be able to upgrade a building simultaneously while playing an event. 3) don't make harvesting similar items in the event cost more energy. I noticed during the current event that getting Tufts of grass from an actual tuft of grass costs two more energy than it does on my main island or any of the other Islands. That's not equitable. (It shouldn't cost two more energy to get a tuft of grass from the event Island so I can get leadership board points) 4) make creating a team worth 19 rubies. Develop a way where teammates can chat amongst themselves and share resources (I'm looking at games like forge of empires as an example). Also, have team competitions and allow the top three teams to earn rubies. If you did these two things then spending 19 rubies to make a team would be well worth it! And, finally, #5: please please develop the stairs on the upper level on the main island! We all want to explore more of our own Island and get new resources! Thank you so much for making this a challenging and fun game, and for putting out such helpful videos (some of which you give out rewards for watching which is always appreciated by players). Overall I would give you a B+ (not quite an A due to what I mentioned above). Keep up the great job and you will enjoy devoted players who want their friends and family to join. ✌️ 4ADFPS is my game ID.

[@mistique77]

agreed 💯..I am having such an impossible time even getting the first stairs fixed at the home island because I'm not on an insane level and getting those kinds of things, it's next to impossible to make enough stuff for tasks like that! Plus, I have not been able to get ALOT of my building done at home island because it's so extremely hard to get ALL of the things to do it, but especially when you have to give it to the merchant and Ozzy... it's becoming so very much harder and ALOT less fun🥺😢😔 4TWXAP

[@mistymeme6330]

I totally agree with all of this ! Thanks so much for posting this comment!

[@jacobwalker2989]

You do know why they won't consider 1 and 3? $$ if they would do that people wouldn't need to buy extra energy and rubbies which brings me to number 2 the tribe I actually created one just to see what benefits there was in doing so and I'm still trying to figure it out like I feel like I just waisted 19 rubbies like why? I just don't get it then to top it off I accidentally left the tribe and now I lost it and 19 rubbies lol so would you have any idea why they would create the tribe for no reason at all just to what what waste 19 rubies

[@sandrag4609]

As with the rest of the players my complaint would be lack of time and resources to use plus energy to complete the events. Not all of us can shell out money to progress in the game. Extend the events by a couple more days at least to give the rest of us a chance to complete an event please. Very appreciative of you guys showing how to contact support though. KXF9C3

[@janellrr7395]

Thank you so much for this help information. There is only one thing I ask for a favor, can you make the game less needy of keys and gold tools? Thank you so much for your attention EEFZUN

[@bimoon._.]

고마워요

[@Linzee6542]

I agree 💯

[@chennyaroma1538]

I agree with this JJY7R3

[@yaminashiful]

YES PLEASE!!!!!!

[@user-cv3zh7fd1q]

I agree

[@leonettecarter616]

I love the game! When I’m having a stressful day it tends to calm my nerves. I only wish that it didn’t take so much energy to complete the challenges. Sometimes I finish within the top 3 and that makes me very happy. Then there are times I finish in the 20s which sucks. Overall, this game is one of my favorites. Thanks.

[@jennilowder6771]

It’s time to make the adventures easier to finish. I would probably even be more likely to spend money on energy if I knew it would get me to the end of the adventure island but it never does 😔 but love the game! NWVLCG

[@bodeng8511]

TXATBY Been playing for years, only finished any event a few of times sadly. After paying for lots of extra energy. There is lots of extra energy floating about. Manly making it. I wish the beach balls and coconuts were a bit lower with energy. Especially as you need so many. Thanks for the great game though. Still really enjoy it

[@nicolehunte892]

I share this sentiments

[@obie4112]

Never going to happen. They are all about the money. Gimme gimme gimme. They do not care about their players.

[@tiffanycollins30tc]

But I've all but stopped doing the adventures, I just try and keep my island built up, and IF I have extra time to get to my level ups to get to New items, then , and only then will I do the adventures and only do those. But even then, they're next to impossible to get through. They just recently changed some of these things, and I've just recently stopped paying actual cash for it.... 🤔

[@amandap9332]

To get better rewards at the end of the adventures i delay starting them for a day or so. Wont help you finish them but you do end up higher on the rewards list. Also, i play through mistplay. I play games i don't really care about to earn units for gift cards so i can spend money in game for free. I could earn some by having others use my code to download it but thats not why im posting this. This is strictly to help others. Mistplay works, ive gotten a bunch of gift cards from it. Good luck all!

[@ceciliacanete3374]

Estaría muy bien tener los vídeos también en español para los que no sabemos inglés, por lo demás todo perfecto.

[@rusaninja9618]

Si pones subtitulos este video lo tiene.. pero hay otros que no tienen su títulos.

[@mandygaddy6970]

Thank you. Now can you make the islands less needing of keys and tools, its rediculous, and if it continues, I'm sure I'm not the only one that will be leaving for different island game adventures. FESS2D

[@yaminashiful]

Agree!!!! Pretty pretty please??!!!!!!!

[@LuShabar]

I totally agree, there are some upgrades that take months and too much energy only to find the materials. Please change something, I spent a lot of money and often I don't even start an event when I see that, for example, only to remove a ball i have to spend quite all the Energy tat I have. And where are the secondary islands? I have 3 old ones that are pratically cleaned and unusefull. X9LMWS

[@julieblack2315]

Thank you for the tips. I've contacted support before, but it was so difficult to find. Also, I agree with the others. Trying to finish a special island is impossible. Either the activies cost too much energy (62/112 energy for pink crystals), or it uses so many resources that I can't finish supplies for the ship which means no keys. When a game doesn't use up your resources, the it requires extra keys/gold tools. It's too frustrating not to advance zt a normal fun pace. Please, make this game fun again. 1E1FBD

[@elizabethflynn374]

I love this game! It is my favorite! The only thing I struggle with is needing to spend so much money to continue playing adventures, etc. There is NO way you can actually play without paying. Hopefully that can be remedied soon as I see many people saying the same. Keep up the great game, and continue working on making it accessible for all!

[@user-je3po8qm8u]

Игра классная!!! Не устану это повторять снова и снова!!! Но пожалуйста, хочется побольше энергии😍☺️

[@minakomel]

Once, I had the "fatal error" message in the game when loading and couldn't play at all...the support guys where super helpful and they speak in many languages 🐱🌟

[@pepigarcia5885]

Esta muy bien en algunos eventos los recursos que necesitan demasiada energía para una sola cosa,y el baño y la ducha deberían dar más energía ya que hay que repararlas cada dos,por lo demás me gusta mucho REFUPP

[@elizabethramos8306]

Adoro esse jogo….. é muito divertido…..😀😀😀😀😍😍😍

[@Ttot98765]

In general the videos you provide helps soooooooooo much!

[@VNAdeals]

Obrigada pela informação! 🥰

[@TheCatwoman7106]

Please add more ways to get energy . Love the game !

[@vettmartin4366]

Thanks so much Support Team!! Great Information & helpful. Have a Great Day!!

[@user-bi8cx4ej8h]

Игра захватывающая, спасибо за игру!!! DP23BR

[@tccamy4648]

Thanks for your supporting information and I like the support ID can build up level bar. There will be more fun if easy to have the key.

[@elenaarreguin3363]

Gracias por la información si la hubiera tenido antes abría sabido que hacer cuando perdí mi cuenta 😔

[@staceycheong2731]

It is somewhat useful but would prefer to put the effort on the resolving issues from the support team. Such as the different rewards for different users issue.

[@janettedeleon7004]

Thank you for always helping me if i have a problem 🙏🏻🙏🏻🙏🏻

[@pamparocruz3656]

Love this game. My only complaint is adventures are hard and you have to spent lots of energy.

[@prasetyoningrumningrum2685]

I really like this game...and thank you for the information provided so that it helps me 👍👍👍

[@michaelstrong8133]

Best game I have played in a long time

[@jenniehill4732]

The difficulty is so many items required to finish tasks. It takes too long to make items to upgrade your main island, while simultaneously doing a timed event that also takes a lot of energy and resources. But I enjoy the events so I tend to focus on them instead of my island....🤔 9SRS75

[@scheaquino2253]

Thank you and I really enjoy playing game!❤️

[@spircivanoglu]

Thank you for the tips. Love the game but the events are so difficult 😥

[@AngelaNeff1966]

Ty! Love all info and hints other players help with

[@maryannyodico1235]

Thanks for the helpful advice !!!

[@kimmanire478]

Thank you for this info. Very helpful!!!💯❤️

[@servprofairoaksfolsom1356]

Thanks, please make the events easier to complete. AFFAPA

[@amyjevne1160]

Thank you so much for the helpful information.

[@samiheloo]

Thank you so much for this help information.

[@Mrvt-kg4op]

Thank you family island 💫 TTAARS

[@chrisandrabrown7204]

Thank you for your attention Efron

[@tararoberts9318]

Thank You ❤️, love this game

[@maribelchazarra8569]

Many thanks for your videos..👍👍👍

[@bridgetmannor3292]

Love the videos helps a lot thank you.

[@michellescharphorn4816]

Thanks for the help love this game

[@marilynhorton9530]

Thanks you so much for the information

[@colleenstauffer4044]

Thank you for the support🙂

[@marciabarros7027]

Very helpful information! Many thanks!

[@djeksem]

Игра классная,но постоянно увеличивающееся число предметов для улучшений немного расстраивает))) SY9TRB

[@presiale301]

Thank you it's so useful

[@babybear7110]

Thanks for the info. It's much needed.

[@triley1725]

Thanks y'all! 🤘

[@beckyklug7155]

Yes

[@mariaserrato8010]

Gracias, me gustaría q ye pidieran menos llaves y te dieran más energía para disfrutar mas el juego 🥰 ID:NEZ6I2

[@mairiegouvieux5573]

Merci pour les infos

[@cherri10191]

Thank you for the help.

[@user-hu9zl6ld9i]

Thak you so much for the helpful information 👍👍👍 MIKUOING

[@saraalzayer7422]

Thank you so much for the helpful information ❤❤

[@AjaySharma-ec2gj]

Thanks I love this game

[@mariapaolamurgia2718]

Tank York for yours indications and thank for all the team - ID ZFNP91

[@beverlyrush169]

Very helpful thanks

[@cameohughes3553]

Thank for the information

[@salmabahaoui3365]

Thank you for the informations😚

[@faridasayfiyeva210]

Hello, Family Island

[@pamallen1154]

Thanks for the information. Love the game ❤️ UUCMIT x

[@esranurgencay]

Thank you family island ❤️

[@noeliamoraga2761]

Gracias por la información... seguiré sus consejos !!!

[@mariadelourdesaradillasflo6614]

Muchas gracias por su ayuda 🙋🏻❤️😘😘😘

[@kittiekaaat]

Thanks for the tips! Can you please tell me how to move on to the other islands once I'm done with the task? I have been stuck on Sapphire island and Balancer island for months. Someone recommended finishing my at home task, but this hasn't helped. F2MUCV

[@pilartejero49]

Me gustaría poder ver los vídeos en español, el inglés lo llevo un poco regular, gracias

[@gayleoberhausen9347]

Great info thanks

[@ionaznarez5028]

Es una pena que no llegamos a poder valorar todo vuestro trabajo ya que se necesita mucha energía y no llegamos a terminar las islas 😪 y tampoco adelantamos la isla base por intentarlo. Eso sí, adoro el juego 😍🤩😜

[@jingt.bagtas5172]

I love this game 💗😍❤️

[@alkachandrikapure514]

Thank you very much

[@dewiarieani125]

thank you for your information 👍💕💕

[@tonir.m7988]

Gracias por el vídeo informativo,me encanta jugar,100%Recomendable

[@jenifferdiaz1417]

Thank you for the tips😍🥰😍🥰🥰

[@user-iv2sq2pn1q]

Игра хорошая, чисто случайно на нее напоролся в рекламе играя в игру Улетный клев ,спасибо создателям за создании этой игры.

[@angelitamarulanda5382]

DSJDZC

[@garyhanna5420]

Just done updates

[@vesnastanimirov7630]

Thank you for the helpful information 🙂 Your videos very nice like this game. Only we need al little more energy for to many parts. Thank you. SPAVBD

[@mariamendez4325]

Love it!!!!!! So much

[@anacarolina-zk8pv]

Que bom vamos ver se melhora 🙏🙏🙏🙏🙏 😘😘😘😘😘

[@leihaholt9091]

I do really love this game, I'm a single disabled mother of three and I can't spend money left and right on a video game. it's just getting so hard nowadays to even come close to completing even the simplest of events. I know you guys need to make money, but it would be nice if you could throw an easier Island into the mix so every now and then people can complete the islands in the tasks. The demands for gold tools and keys have become much greater and it's impossible to get that many gold tools to complete Islands. I do spend money on the game when I have a little extra money for myself but that doesn't happen very often. I love this game I will keep playing period but hopefully we can get some easier islands and more energy more often. Thank you for your time!JURR7L

[@t44beck10]

I didn't know about the chat section in the upper right corner of support. I have used support when supplies got stuck behind a tree. The supplies are still there, up the game gave me the ten or so stone. Just a bit.

[@lunab.3442]

Merci pour cette vidéo j'adore ce jeu j'en suis accro 😁😁

[@marielaurepinteau1430]

Thanks! 😊

[@user-xo5bh7sy7c]

Спасибо за информацию)хотелось бы чаще острова по добыче инструментов и фермерский

[@jeniferbertelli5143]

Suporte sempre atendeu minha expectativas

[@dewiarieani125]

thank you 👍💕💕

[@joanneworkover-hall7802]

FYI, support ID can also be found above game level bar. It also shows up in a box as the game opens. These are the ways I've found my game ID. 😁

[@igorbanjac8846]

Thanks, its helpful video

[@Kita416]

NDMTCB ... Just won second place in the latest event ! ... wish you guys had easier ways of getting tools like saws and keys.. even when I purchase off your store those items are too expensive .. really wish I could finish the events map also..

[@rooptam]

Thanks!

[@hollyandbilly]

Can get even halfway through a single event. It’s exhausting and I’m not even trying anymore. Just gonna farm my island. You’ve made it impossible unless u purchase multiple times throughout each event which most ppl are not going to do so why even try. I’ve never purchased and won’t. Done with it!!

[@sakoghadery2620]

Thanks island 👍

[@Juanysabel]

Gracias por la informacion 😊

[@luzimargarcia2475]

Gosto do jogo e obrigada por essa informacao .

[@kelliehuntsman2675]

Thanks 🙏. I love this game

[@mandylangley9002]

Love this game 🎮

[@mundasellesa5085]

Even if so hard the other event' i love so much this game.❤❤❤❤

[@marielisnava3320]

Thanks ✌️😍😊

[@sabrinagatson2725]

Thank you

[@ceydaunal532]

Thank you for video MTGX5D

[@meirinaputripertiwi1995]

Love this game