fashionphile full review (selling, buying, and claims!) 📝

[@LanhKhot]

the LYXBAG would be super cute during the fall with a nude or tan or even tonal outfit! i’m thinking a tan wool coat with that bag!!

[@HmMarie]

Hi Grace! I stumbled upon your content recently, and I must say, I'm loving it. 🥰 I can't wait for your birthday haul! I'm hoping to see more from you soon

[@gracelovesleather]

Thank you for loving it! The next video will drop soon! :)❤

[@IamShaunnaNakice]

Thanks for sharing. I ordered a Cartier love bracelet on Thursday of last week and It still have not shipped out yet. I am so excited about getting it so i check twice a day for my shipping details. I spent almost 5K and i want my bracelet now. 😊

[@gracelovesleather]

Congrats on the purchase, the love bracelet is super cute! Did you get the item yet? Let me know how it is, I'm curious hehe 😊

[@IamShaunnaNakice]

@@gracelovesleather i finally got my shipping details and it will be here on Thursday. I am going to work from home since i have to sign for it. I sure hope it is in excellent condition because the one i got it said excellent condition and not shows wear. We will see. I will let you know.

[@gracelovesleather]

@@IamShaunnaNakice Yay! I hope it's gonna be great! 👍 ❤

[@nevertooold6498]

Hi Grace, Thank you for sharing your story. I am contemplating making a purchase from Fashionphile; I know there is always a chance in being disappointed with the purchase of a preloved item, but the same can be said about purchasing new items from retailers. I just don't know if I have the patience to go through what you had to endure! My main concern is with the condition of the item and also with the authenticity of luxury goods. It seems as though it has become much easier to replicate handbags, etc. these days, so either way, I have to decide if I want to take the chance. I am looking forward to your future videos! Take care, Ginny 😘😘😘

[@gracelovesleather]

Hi Ginny! Yes, it's definitely risky and I'm becoming more pickier these days. Unless I really really love the item and it's not available in other places, then maybe I'll take the risk. But yeah, my regret is that I didn't dispute the credit card charge, which would've solved the issue much faster. If that ever happens again, I'm gonna make sure to dispute the charge right away. But anyway, thanks for commenting! Hope to see you in the next video ❤

[@bnb0510]

That’s crazy. I’ve bought quite a few things from there online and have also returned. Never had an issue so far. Hopefully it stays that way! Lol

[@gracelovesleather]

I guess I just had bad luck 😔 . Was the return process smooth and easy for you?

[@bnb0510]

@@gracelovesleather The return process has always been easy. I just returned earrings I didn’t care for. Not sure why you had such a bad experience. 😕

[@saltyandsweet-nl1co]

Thanks for sharing this. I've been on the fence about getting something from FP and now I know what to do. Sorry you had to go through this super frustrating situation. Sending much 💖💖

[@gracelovesleather]

Glad it was helpful!

[@designermama2181]

I have also had a bad experience recently with Fashionphile. I would like to give them a second chance, but I've been on the fence. Great video btw!

[@gracelovesleather]

thank you! may I know what was your bad experience like?

[@designermama2181]

@@gracelovesleather I purchased a Chanel coco handle bag that they stated was in excellent condition. But when I unboxed it had a lot of tarnishing on the hardware and some other flaws. I just felt like the excellent condition wasn’t what I would have rated the bag. So I was a bit disappointed and returned it. I feel like the rating system is off.

[@gracelovesleather]

@@designermama2181 I see, and yes, I agree!

[@user-sw6un8oo3k]

i purchased a bag 3weeks before my birthday and i decided to wrap it and open it for my birthday gift from me to me right and when i opened it i decided to return so i requested to return it i got label returned it after that they said i was to late to return it so they sent it back changed the packaging and put new tags and put a nail file inside the bag along with bag booklet inside the bag left it out of its dust bag and unfortunately they sctratched my bag and refused to compensate for damage they are horrible and don't care about their customers

[@gracelovesleather]

omg! that's a horrible service, I'm sorry this happened to you. this one of the worst stories i've heard about them. really makes me think twice before recommending them to other people :(

[@des0903]

Whenever i buy in fashionphile online, I always choose to pick up the goods in their store. When it arrived in their store, they emailed u. It's safer to secure the item if u pick it in their office/store.

[@gracelovesleather]

That's a good tip, that's probably what I'll do from now on. I just wonder what other people have to do if they don't live near the store since they only have 2 locations in the US...

[@bnb0510]

I’ve purchased many items from them online without zero issues.

[@drjannatkhanna]

Hey grace❤ I love your content You're so amazing❤

[@MsNandi001]

Thank you for this video I’ve been thinking of buying on resale market

[@gracelovesleather]

You're welcome! I hope it's helpful :)

[@Roxas9822]

Grace So sorry you are going thru this. Thanks for sharing ❤

[@sarahtu2467]

Girl I'm so sorry this happen to you!!! You seem so kind.

[@gracelovesleather]

aw girl, thanks ☺

[@Natalie.Lee.x]

girl, so sorry this happened to you :( and this is why I don't like buying expensive things online either

[@gracelovesleather]

thanks, and yeah, you get my pain 😢

[@D1taekwon-do]

Interesting & well presented video. Thank you

[@jeanetteoxo]

Fashionphile needs to do better when it comes to online shopping especially for goods that are expensive.

[@jaks_bag_attack]

Wow, that is so stressful, I don't buy from fashionfile. Would you have sold your woc if you would have done this again.

[@gracelovesleather]

That's a great question! And no, I don't think I would've sold it to FP if I knew what I know now. I would rather sell it on ebay or somewhere else where I can get a better offer because their offer wasn't that good if I really think about it 😢

[@suzzanimalchannel1030]

I wonder how many of those designer items end up stolen from the warehouse and replaced with fakes or not replaced at all. I would love to know what happened to your boy bag. Sorry it took over 2 months to get your money back.

[@gracelovesleather]

I wonder the same thing too! 'Cause my item is "lost" immediately after it arrived at the UPS facility. I wonder if there are workers there that know this is a high ticket item or something? This also seems like a common thing. Which is scary :(

[@Osmanthussoul143]

Thank you for sharing your story. You had to go through such a farce. :(

[@Roxas9822]

I buy all the time. This really never happened - sorry this happened to you. 😢 Have a great day ❤

[@ANGELAVITULLI]

Did you get an attorney? You need one

[@user-sw6un8oo3k]

they have horrible customer service there system is always acting up

[@bettyparrilla712]

I don't understand why you're emailing them when you could've called them direct! Their customer service is amazing! I bought from them regularly and had two items lost by UPS and never had an issue with them refunding the monies. They asked how I would like the refund, either a store credit or back to my card. Also, Fashionphile has partnered with Neiman Marcus and offers store pick-ups.

[@gracelovesleather]

yeah, i didn't think to call, i thought with emails i can always keep the conversation stored. but it's crazy how UPS lost 2 of your items :( it's kind of annoying that this happens more frequently than not.. maybe the best way to go is store pick ups? 🤔

[@heatherwhite2788]

I’ve bought from Fashionphile several times and never had an issue. So sorry this happened! Less positive with The RealReal.

[@gracelovesleather]

I must really got unlucky 'cause that was the first time I tried Fashionphile and that happened to me :( What was your experience with the Real Real by the way?

[@heatherwhite2788]

@@gracelovesleather I think so, but yours was also a more complex transaction! I try not to order anything I can’t return. I ordered a cashmere shrug from TRR, and after it arrived it erupted in moth holes. It must’ve had eggs when it arrived 😒 I had to trash it

[@bnb0510]

Same!

[@user-sw6un8oo3k]

i purchased a bag 3weeks before my birthday and i decided to wrap it and open it for my birthday gift from me to me right and when i opened it i decided to return so i requested to return it i got label returned it after that they said i was to late to return it so they sent it back changed the packaging and put new tags and put a nail file inside the bag along with bag booklet inside the bag left it out of its dust bag and unfortunately they sctratched my bag and refused to compensate for damage they are horrible and don't care about their customers