Fixing a Samsung BD-D6700 that spontaneously powers on and off

ATTEMPT REPAIR AT YOUR OWN RISK! You might damage the player (in ways that it is not already damaged). You might hurt yourself. I am not associated with Samsung.
First, confirm that the problem continues with the player plugged into a reliable outlet and with the batteries removed from the remote control. A faulty remote control could send power on/off signals to the player. If the problem stops with the batteries removed, I suspect you should replace your remote control (part AK59-00122A) and ignore this video.
My player was out of warranty and Samsung estimated over $100 for a repair, so I attempted to fix the problem myself. My player no longer turns itself on and off. I control the player using the remote. I am sharing information about my repair because I have found such videos from other people helpful, but, again, ATTEMPT REPAIR AT YOUR OWN RISK!
I believe the problem with my player is that the touch screen spontaneously sends signals corresponding to pushing the power symbol on the front cover. I disconnected the touch screen functionality and we have been happy with our player from that time forward. Here are the details:
1) I disconnected the power.
2) I removed the screw from the back of the player that holds on the top cover.
3) I popped off the side covers by slightly lifting and pushing on the clips on the bottom of the player. (not prying so much that the clips break.)
4) I popped off the top cover by slightly lifting and pushing on the clips on the side and back of the player.
5) I popped off the front cover by slightly lifting and pushing on its clips, being careful not to damage the ribbon cable.
6) I detached the small ribbon cable from the middle of the inside of the front cover. There are two layers where it attaches. I pulled on the loose layer with needle-nose pliers.
7) I probably should have covered the exposed tip of the cable with electrical tape, but I wanted to make sure I could plug the cable back in, so I didn't. I just let it rest in place.
8) I reattached the front cover.
9) I reattached the top cover, starting with the front edge and making sure the front edge is snug completely across the front before snapping the cover in place.
10) I reattached the side covers, starting with the top, front corner.
11) I replaced the screw.
12) Since then, pressing on the display has no effect, so the remote is the only way to control the player, but we don't mind.
I suspect that a complete repair would involve replacing the front cover (including the electronics) using part AK96-01531A. I say that based on a parts diagram from searspartsdirect.com. The part is available for less than $70 from other suppliers, but it is not worth nearly $70 to me to be able to use the touch screen, so I have no plans to attempt a complete repair.

[@jonikrthst8810]

Worked like a charm, thanks. One thing though, DON'T YANK THE CABLE OUT! If you look at the tan plug the cable goes into, on the top right side is a black U shaped piece. That piece lifts up to unlock the cable, and then it'll slide right out.

[@JB2X-Z]

jonikrthst Everyone, please listen to this man. You should never tug ribbon cables out. The seating mechanisms lock and unlock for easy installation.

[@brianmccunn1069]

My BD-D6500 just did this to me tonight. Thank you for posting this !! I’ve had this for 12 years and this is the first problem so not bad 👍🏼

[@franciscoalvarez2875]

I have the same model than you, I unplugged the connectors inside for around 7 hours I connect everything again and works perfect including the display, I did the same process years ago with a Samsung LED TV (not a smart tv model) the tv turned on and turned off several times and after disconnected all connectors inside and connect after hours around 7 the tv start to work without problem I bought the tv in 2013, the tv was supossly fixed by Samsung customer service just to fail again after 2 months, a external technician fixed and the same result after two months or three, now we are in 2023 and the tv is working perfect after I disconnect and connect everything after hours

[@liongliong8850]

i am using a Samsung F6530, after i went to samsung service centre, they told me maybe need to change the mainboard which costs around usd300 !!! I was like, are you crazy? i bought it brand new with 5.1 speakers at usd500 brand new, somemore they only give me 1 month warranty for the mainboard, i decided to search online for diy solution and found this video clip, it works like a charm ! The only downside is touch screen is disable, which i dont even uses it from the first day, so it doesnt make any diff to me, thanks for this marvellous clip !

[@sorenmichaelengelsen770]

Samsung BD-C8500 : Followed your suggestion to disconnect the touch panel and once disconnected, the Samsung DVD player again operates perfect. Thank you so much !!

[@maureenkirchheimer8832]

Thank you for your helpful video. I'm a senior female and followed your instructions closely - my Samsung BD D6700 is now behaving again without turning on and off. I disconnected the ribbon clip and just use the remote now! Saved $$ from repair or replacement!

[@jussivalkonen7581]

Amazing! Still works. :) after consulting professionals I gave up hope with my blue ray player. Just before I thruw it away I stumbled on this video. And it worked perfectly! Lets go, another ten years. Thank you much!!

[@davemanley8700]

I have the e6500w and had the same problem. I contacted Samsung (it took an hour and a half to talk to some one) and they gave me a number to call with no help. I called Best Buy and talked to someone in the Geek Squad and he told me that it would cost me $50 just to look at it and with it being 10 years old that most likely they don't make parts for it anymore. I was about to give up and then I saw this video and gave it a try. This worked, so far one and a half hours later the volume is fine and so is the surround sound. I just followed what the guy in the video did, it took maybe 15 mins. You Tube is the best, saved me $600 for a new unit, and thank you to the guy in the video for sharing nice job!!!!!

[@MovieGuy846]

I had fixed this issue in the exact same way a few years back but never really felt it was a solution that I was satisfied with since I could no longer use the front panel buttons. However, I recently acquired a Blu ray player that had a bad blue laser with the exact same facade as my player but its touch sensitive buttons were still good. I ended up doing a front panel swap and now my machine is fully operational again. I don’t plan to press these buttons too often in fear that the problem will occur again but it’s good to know that I can if the need arises 👍🏻🙂.

[@gerhardmeyer4077]

I found this video today and it helped me a lot to "repair" my Samsung BD-D5500 with the same issue (went on and off by itself) within 10 minutes. The player now works fine using the remote control. Thanks a lot for this video and sharing your knowledge! Ich habe dieses Video heute gefunden und es half mir sehr meinen Samsung BD-D5500 mit dem gleichen Problem (er ging von alleine an und aus) innerhalb von 10 Minuten zu "reparieren". Der Player funktioniert nun prima mit der Fernbedienung. Vielen Dank für dieses Video und das geteilte Wissen! 👍👍👍

[@rocketsimoon]

Thanks a lot man, your advice saved my blu-ray player. My LG BD550 was having the same issue, but since it doesn't have a touch display (and after checking that had nothing to do with the remote) I tried to remove internally the power button and now it's working again.

[@careygal23]

My Samsung 3D Blu Ray player was going on and off. I tried new HDMI cable. Wasn't that. I happened upon your KZbin fix. I just did it and now the player is like new. Thank you so much. I never used the touch screen anyway.

[@wandalance5075]

Thank you for this video. I bought a Samsung 3D smart blu-ray at a thrift store for 13 dollars and tried it their worked. I got it home plugged it in and work for 10 minutes then started turning if self off and on, watch your video now it work like a churm.

[@susannakaiser2197]

A million thanks!!! I have a 5 yr old Samsung BD-E8500N and about a week ago, it all of a sudden started turning on and off all the time. When I came across your video, I decided to give it a go.... and it was a piece of cake:). It works perfectly now, except that I cannot control it by the front panel, but since I hardly ever did that anyway, I am happy just to use the remote control. When I can do it, anybody who knows how to use a screw driver can do it! It saved me for a lot og trouble and money I don't have to spare. So thank you sooo much!

[@mikemasiello9625]

You are a legend! Thanks so much worked perfectly fixed the power cycling issue on my BD-D5700. Thanks for the vid.

[@dmsr44Sam]

Worked on my BD D6500. Thanks, I don't have to go out and spend $$ on a new one!!

[@RupertGiroux]

Thank you. I followed your instructions and my Samsung Blu-ray player is no longer possessed by gremlins.

[@Val19840]

THANK YOU! I followed your instructions on my Samsung BD-D5700 and it worked like a charm!

[@stuntmatt7124]

Seems to have worked for my BD-D6500, so far at least, thanks ! Upon searching the internet for solutions, it seems to have been a massive problem, really seems like Samsung made some massive mistake with software or hardware.

[@ianmcnaughton4361]

Five minute fix works on a Samsung BD-E8900M thanks - no more Samsung products for me from now though!

[@heydihodi]

I had the same problem with my Samsung BD-C8200 from 2011 it went on and off. I followed your instructions too and now it's working. I'm so happy that I can use it again. Thank you so much for sharing! Best R.

[@SandyZ-l7e]

Thank you for sharing this! My blue ray works again.

[@raulvazquez6574]

I don't know who you are but you just saved me $100. I had a Samsung BD-D5700 so some details were a little different but nothing I could't figure out. Gracias amigo!!

[@tomwaters3814]

It worked great! If your remote doesn't work after doing this, you removed the wrong cable. The wide cable on the right needs to remain connected. Disconnect the smaller black ribbon cable connected in the middle of the display.

[@eric3572000]

old video but my player just started malfunctioning today and i found your video and like everyone else it worked 100%. So i just want to thank you because before this video i had no clue that this was a problem across the board for samsung palyers.

[@심규찬-s7q]

Very Good Solution!... it is the same except for using only remote control, the touch screen is normally displaying

[@gozkar2110]

This really works, man. Thank you very much. I have a similar Samsung blu-ray player and I had the same problem. But it’s fixed now. Thank you.

[@karenmccormick8016]

It's good to know I've not lost my mind! My BD D6500 is doing this exact same thing. However, I need my front panel to eject the disc. My remote doesn't have an eject option. I've had my player for 10 years and it's been perfect until now. I guess 10 years is not a bad run for electronics.

[@mgeev7950]

Karen, I have the same model player on hand, and perhaps I'm a little too late but you do have the eject button on your original remote, right above numeric "1".

[@danialfildaushikips2513]

Thank you bro,totally works... 👍👍👍👍 I'm from Malaysia

[@theblkrd]

Have seen this problem with our 6100 model in the last couple days. We tried this fix and it worked beautifully! Our configuration under the front panel is a little different but same type of connectors. Just pulled the ribbon from the small connector on the board to the front panel and now it works just fine with the remote only. Thanks! :)

[@aprilkitten]

Thank you for the excellent instructions. I have had difficulty trying to figure out how to remove the cover to begin the repairs for 3D model # BD-D6500 and had this thing sitting unplugged for over a year. Now I can go back and give it another try. Fortunately I had another Samsung 3D Blu-ray player # BD-E5900 in the bedroom that still works perfectly and using that one in the meantime. In search of your information I've found hundreds of people with the same Samsung Blu-ray player issue and I'm curious why this is happening to begin with. Samsung should take some kind of responsibility because obviously this is a widespread defect on Samsung part. Thanks again and I'll let you know if it works.

[@GregdeJong]

Thanks for this. Same principle works for BD-D5700, but front panel can stay on, just need to disconnect small 7-line brown ribbon cable beneath where main board-to-front ribbon connects to front board.

[@khekhe5277]

my family is blessing you. you are the man of 2020. planned obsolescence is cancelled and capitalism is destroyed. we dont need to buy and CONSUME new samsung product and pay hundreds of Euros in new product 😅 but seriously, thanks man 😍💞

[@robertmagnier953]

Thanks just cured mine, saved me some money!

[@falkinerwilliam]

Thanks for that, I just fixed my BD D5500 that was turning on and off in an endless loop.

[@TheJeruvian]

Thanks! I have a slightly different model but it still worked!

[@msackeyable]

Worked for me - great fix. Thanks for the excellent instructions.

[@fzandee9404]

Here the thanks from Holland. The fix works also for my HT-D5550. 👍🏻👍🏻👍🏻

[@Star_Rain13]

Thank you so much for this very helpful video. It worked perfectly for us!

[@JB2X-Z]

Badass, I thought that's what the problem was! Thank you for this video, definitely points me in the proper direction

[@jocarranza]

In case you have an older version (e.g. Samsung BD-E5900) with no touch screen and yours only have regular buttons, you can follow steps 1-5. Now, instead of finding a ribbon, you will see the tree buttons on the board. The one of the right is for on and off. What I did was that I unplugged the on/off button, (how you do it, it's up to you, I pretty much yanked it out with a flat screwdriver from the board as I was just about to throw away the damn thing into the garbage can) once you have done this, you can resume steps 8-12 and voila!

[@rocketsimoon]

Thanks, your comment assured me that I could try this on my old LG player, and it worked!

[@jocarranza]

@@rocketsimoon Happy to know it worked for you as well!

[@TheJDeuce]

I have a similar Samsung model, mine is Blu-ray plus surround sound system, so not exact model. Anyways, it worked after viewing this video! however, be cautious on removing the wiring. I pulled the wrong one first and it was for the display itself, not the sensor. I was too rough and it damaged it, so no display anymore other than the eject display. the on and off malfunction is history and it works again (I use it for my audio mainly). as long as you have the remote as stated, you'll be fine. thanks !

[@leifstenfeldt2]

Thank you for this video. My BD-E8900 was on its vay to the garbagecan when i stumbled upon your video. Thanks.

[@debbieconn179]

Thank you for the $$ saving fix. I have a HTE6730W sound system version and it worked wonderfully.

[@faizulmohdzairy4598]

Thankyou so much. My blueray also have a problem like you and i try to fix it like you teach. Great...it fix now. So happy. Thankyou very much.....

[@SandCannon]

Thanks for sharing this. Saved us $100, mate!

[@MrFullcircle1968]

Man I appreciate this video I was just bout 2 throw my Samsung away😖 and said let me check KZbin lol thanks again

[@renebernhardsgrutter9936]

Thanks a lot for this valuable hint! It helped as well for my BD-C8500 model which showed the same problem.

[@komaboy]

Pal, thanks a lot for sharing! I have the very same issue with this model, and I am going to perform this 'fix'. Just one question: once the touchscreen is disabled, will be the screen still on or off? Thank you again.

[@cairabourgeois7858]

thank. you!!!! I work great after this easy process...I didn't even bother to call Samsung about the issue

[@robertangelkovski549]

Thanks, problem solved

[@helenhodgkinson2355]

Thank you it is now working always used the remote anyway

[@charlesjones9405]

thanks for the demostration sir, works like a charm.

[@320hp]

Great video thanks.. our problem is we open KZbin app, logo pops up like it's going to load, it goes to a black screen. The blu ray player software is upgraded. Any ideas why it goes to black screen? Also tried to connect (cast KZbin) from my phone and it does same thing, youtube logo comes up but goes to black screen. Thanks !

[@davidbartels6875]

The problem if fixed, but now I have a noise when a disc loads. I'll have to go back in and check it again. Any ideas to what the noise is? Dave

[@rafaelcabral8191]

Excelente!! Funciona perfectamente!!

[@mahen6525]

Worked like a charm.. Thanks a mil👍

[@keithburnett-i7f]

This fix definitely works, but, don't forget,you will have to reset the device after you have carried out the repair. If you still have a problem with not being able to access the TV guide & home screen,then try pressing the Blu Ray button, marked 'BD', on the top left of the remote.

[@gerlindejones1216]

Awesome! Woo! Thanks so much... saved me buying a new one!!!!!!! :) Took not even a minute...

[@philipmclaughlin9636]

This is also happening on my J5700. These units need recalled

[@sahilsharma371985]

i have BD-E6500 and after doing this thing my remote doesont work and after try another cable bolu ray mot work properly. Then I checked another cable but in display panal only one cable is there . please help me

[@grounded_maritimers]

I have a DB-J5700. How/what do I remove? I already yanked the power button off and that didn’t work. I tried to post a photo, but couldn’t figure out how.

[@toddruth2506]

I don't have any special knowledge. I took my unit apart and found where the wires from the buttons connected to the main processing board, and disconnected those wires. Your unit is is a different model, but hopefully the same idea applies. Another comment mentions the J5700, but does not say if the issue was addressed. You might want to reply on that and see if that person is still active enough on KZbin to notice and reply. Good luck! I hope you can save your unit.

[@Crystal-Love]

Thank you, it worked. You're awesome!!

[@tinesh1979]

worked like new bolu ray player .Boss hou are really genious.

[@greghawkins1549]

I unattached the cable and then reattached and I'm started working again!

[@chbu7081]

Just started having this problem with my BDF6600 3D Bluray player. It starts up and displays the smart hub but won't let me select on the menu then turns itself off and on until I turn it off myself. I will try this fix tomorrow.

[@chbu7081]

Tried it, It didn't do a damn thing.

[@josehaylock5586]

Thanks too it work for me save me a couple dollars

[@scootyroddom1391]

Well i hope this works ,cause my led wasnt working , when i opened it it wasnt connected , it was out of his slot , so hope now that i have connected it back up ,he might turn on , i was ready to turff him out .. i have the 6900 model .. ;)

[@scootyroddom1391]

ah no .. im turffing him , RIP 6900 xxxxxx

[@markcollins9954]

It worked, thanks!!!

[@xwatcher2]

This was an easy fix Thanks

[@walidpimientaalmario8176]

Thanks

[@Gafa996Gaddisa]

Our Samsung blue ray also turn on and off spontaneously turn to radio without we touch it. Another samsung appliance we bought washing machines also within 3 month it stop working they take & fix it. Again now it start weird sound while washing it stop drain water generally think before you buy Samsung products. I will put model no. Now I am boring. We bought here in Greece 🇬🇷we bought in between 2010_2012 I will put products details

[@predator8900]

Same problem with BD-E8300

[@marthabrouse4734]

Thanks that was an easy fix😀

[@podanggo9940]

My blue ray also same

[@tinesh1979]

worked nice your thing.

[@mahen6525]

It worked for me for few weeks.. But somehow the problem came back.. Anyone had the same problem?

[@zeprittemerah9627]

thanks man

[@tinesh1979]

Great

[@jwoo2504]

but now I can't use my DVD remote so I can't watch my dvds.

[@tomwaters3814]

You must have disconnected the large cable instead of the small black one. Plug the wide gray one back in and remove the small black one in the middle.

[@Niners4Lyphe]

And I was just about to trash my D5700

[@bikefreak5787]

Same problem with my BD-C8200. Samsung suks.

[@simonpeterdalangpan9761]

Same Exact Issue for ALL of us! It's a @Samsung @scam