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I’ve missed my flight! What are my rights as a passenger?
I’ve missed my flight! What are my rights as a passenger?
By Jaqueline Last updated on July 5, 2021
A missed flight can happen to the best of us. Whether you missed a flight due to traffic or had to endure slow lines at the security checkpoint, it can be a stressful experience, especially if you find yourself trapped in a foreign country.
Don’t panic! Even if you miss your flight, there are always ways for you to fix it and get on the next possible flight to your destination. We break down what you can do immediately after a missed flight, and what your rights are in different situations.
What to do if you missed your flight
So what to do if you missed your flight? The first thing you should do is to call the airline, otherwise, they will declare you a “no show” and cancel your entire itinerary, including any connections or return flights that you may have. If you are running late and can already tell that you’re not going to make it to the airport on time, it’s worth it to go ahead and let the airline know beforehand so that you can start thinking about a solution.
Martin Seeley, CEO of MattressNextDay and an avid traveler, says “Airlines are most likely to assist you with another flight if you call them as early as possible. There is a high chance that they will book you on the next flight when you call them when you’re on your way because of external factors that caused you to be late.”
If you are already at the airport, you can also ask the airline desk at the gate for information. Tawnya Redding, a blogger at Money Saved is Money Earned advises “I've missed several flights, both due to things within and out of my control. In both instances, the first thing I did was go to the airline desk at the gate - and that should be the first thing you do as well. The people at the gate can give you immediate information about the next available flights and your options. In one instance, I was able to reschedule right there and take a flight an hour later without any fuss. Another time, I was directed to a larger help center for the airline to get help rescheduling and finding accommodations for the night.”
Can you rebook a missed flight?
Can you rebook a missed flight? Yes - if you ask the airline nicely, there is a good chance that they can book you on the next available flight to your destination. Some airlines are actually quite understanding, especially if the delay wasn’t your fault. Martin Soto of Travel Explorator says “Keep in mind some airlines like American Airlines have what is considered a flat tire rule. What this rule basically means is that if you arrive late to a flight and miss it due to circumstances out of your control, like a flat tire, you're able to get on another airplane that same day at no cost. While you might need some type of proof to show this was the case, some airlines are more lenient about it.”
Be aware that some airlines may charge a fee for rebooking the missed flight. This is especially likely if you're flying with a low cost airline, or have chosen a cheaper ticket with more restrictions on changes. You may also be asked to pay the difference in fare if the rebooked flight costs more.
Another point to note is that airlines may try to rebook you on a flight on a much later date. When this happens, do your research and check if any of the next flights still have a seat left and negotiate a spot on that flight. Stay calm and friendly, but be firm.
Kara Harms, who writes for the travel blog Whimsy Soul shares her experience: “Once, Southwest canceled the entire flight and tried to rebook me for a flight 6 days in the future. The agent told me they wouldn't pay for hotel options or give me a refund. While I was on the phone, my husband was looking up flights that day and found one with seats that left the same day. Then, I channeled my inner Karen and explained how I wasn't going to pay for 6 nights in a hotel waiting to fly home especially when I found a flight later that day online that still had seats. They eventually got me on that one with a lot of pushing.”
Can you get your money back for a missed flight?
If you choose not to rebook, can you get a refund for a missed flight? Generally speaking, no. If you miss your flight and choose not to fly, you will not be refunded for the unused ticket. The only time that an airline will refund you is if they cancel your flight.
However, there are a few airlines that have a different policy. Joshua Francia, who writes about travel and surfboarding at Surfhungry.com says that some airlines may refund you if they so choose. He writes: “Call your agent or flight authorities immediately and state the situation on why you will not be able to make it. They will confirm the cause and if it’s acceptable according to their policies, they will refund the price of the ticket.”
Be sure to always check the airlines’ policie