FREE RETURNS?? Pros & Cons as an eBay Seller

How do you feel about FREE RETURNS on eBay as a seller? Do you think it's a waste of time and money? Do you think it could benefit your business and increase your sales?
Let's chat about the pros and cons about free returns on eBay so you can decide if it would be a good business strategy for your home online business.
I have been doing free returns since August 2019 - do you think my return rate went up since then? Let's find out!
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[@sboutlaw2007]

Good Morning Lindey; good video.. I tried free returns and free shipping for about six months and had multiple returns for the dumbest reasons. I guess for me it would depend upon your business model; the categories you sell in and the size of your business. Like you stated if you are generating $5000 in sales a month maybe having a few returns do not impact your bottom line. However if I am a new seller maybe my business cannot sustain weekly returns at my cost.

[@hellochloej]

This is perfect timing! I was just upgraded to a top rated seller and was contemplating on free returns! Thank you!

[@jrlv62]

I currently sell clothing items, I do not except free returns. I haven't had any returns over the years until recently it seems like everybody is wanting to return for some piddly reason, and I think in my humble opinion if I offered free returns it would only get worse. So as of now no if it slows down the returns, maybe later but no not now. And yes I am a top rated seller.

[@angelawhite7140]

I have never had a return until just recently! I think these buyers are going crazy with this quarantine!

[@angelawhite7140]

All of the Amazon return freaks are now shopping eBay!

[@Someonelikekanye]

Angela White they’re used to free returns without a thought and now seeing paid returns is probably a big culture shock to them

[@Someonelikekanye]

See thats interesting because Im a very small seller right now so I feel like I can’t afford returns but for someone like you that has the leverage of being a top rated seller Im surprised you wouldn’t do it. I guess since that you’re a top rated seller instead of top rated plus you don’t have the same perks as what she was talking about?

[@ginaaaaaaaaaaaaaaaa]

I think prob bc of financial hardships due to covid. I sell clothing too and I’m not about to offer free returns or returns at all :)

[@vickieclark5931]

Yes, I do free returns. The best part of it is the higher level of seller protection. I've had a couple negs removed this past year that was unwarranted. Like you said, if you have free returns, then there is no reason for someone to open cases or neg you because they aren't losing out on money. Now I won't say that free returns works for everyone. If you sell in a category where returns are low or nonexistent, then you really lose hardly nothing by doing free returns, you may actually gain in the long run. The 10% off of fees that you get will pretty much break you even. But if you sell in a really high return category or you regularly sell items that are heavy where shipping is crazy, then I would not recommend free returns. The 10% off fee may not be worth it if your losing hundreds of dollars a week on returns. It all depends on what you sell and if it is worth it. Everyone has to figure it out for themselves and their business model.

[@jimg.4968]

Vid is FULL of GREAT information. Thank You for your Time and Knowledge Lindey 30 Day Free Returns and it definitely works for me

[@danielalaniz3155]

Excellent video. Very informative!

[@ginaaaaaaaaaaaaaaaa]

Thank you for this video. Learned a lot!

[@marycabrera2586]

Such a great video, very helpful, thank you.

[@angelahitchens3636]

Thank you Lindey. You are so thorough. Answered all the questions that popped up in my mind. We currently do not accept free returns. We are still very small but will carefully consider the pros you mentioned. Thank you again for this video.

[@sequimfootball]

Thanks for all of your good information! Something to check out for sure!

[@olivermark1855]

Bighack40 0n !G he's genius and also a veteran in the work...he does all his works perfectly and without delay

[@junkgirlpatti321]

I do free offer free returns and I have found it to make things much easier. I enjoyed this video. Thanks for sharing!

[@wheelchairrollingadventure5495]

Great info...Thank You.

[@wdshooter]

I accept returns but not free returns. A lot of things I sell are drug store type items. If someone buys shampoo, wants to return it b/c they don't like it, it's no longer a new product and I can't sell a used product like that. I would rather have the option to say please don't return it, just toss it and refund, rather than go to more to more expense paying return shipping on a product I can not resell.

[@EDmazeing10]

So what you are saying is I can buy drug store type of items from you and claim "DAMAGED" keep/use the item and get my money back sounds like a deal to me!!!

[@Dafashionnyc]

Love your videos!

[@pdixson1031]

Since this is 3 years old have you done an updated video on free returns and free shipping? I luv learning and watching your videos. Thanks

[@krsncrs821]

Awesome information. I don’t offer returns at all, but now I just might turn it all on! Excellent information! ❤️

[@olivermark1855]

Bighack40 0n !G he's genius and also a veteran in the work...he does all his works perfectly and without delay

[@allihowland5182]

This is a great video, lots of good points and just what I needed to hear to get over my irrational fears of free returns

[@Garciaventuras]

Awesome info my wife and I are still debating this, we had a similar experience when we tried free returns.

[@ladylibertystacker2014]

I still hesitate to do free returns for your #1 con reason why. I sell a lot of clothing/shoes and I sell heavy items like cast iron that costs $10-20 to ship. Although my returns are reasonable, I can't imagine having to pay the return label on some of my heavy items or on clothes & shoes (also more expensive to ship)! I do have it on some items like books and thus far, I haven't had to deal with it. Knock on wood! Thanks. One more thing....many sellers in the cast iron skillet category do not offer returns at all whereas I at least offer 30 day buyer paid returns. I do like maybe changing it to 60 day buyer returns and see how that goes. If nothing else, it could help me in search.

[@stephaniejoyce4427]

Loved this video. It absolutely doesn’t concern me at all. I have few items on eBay and approx 400 on Poshmark. But, because you made this info plain and simple to understand, those listeners that have Stores on eBay should b3 carefully listening to your point of view. My first thoughts were is that crazy??? Thank you for making this definitely beneficial to store owners..... bite the bullet and get better standing because of it! I’m soooo bad at selling on eBay. Pray that I catch on..Lolololol ....Stephanie 💕

[@davec8921]

To me the big variables are how much your shipping costs compared to how much your items sell for (which changes how many free shipping labels that fee discount pays for), and how likely your items are to be "rented". Some sellers it makes a ton of sense, others it definitely doesn't.

[@nrshahwan]

It all depends on your business , i sell antiques and there is not much competition, also my items are a bit bulky so it will be a lot for me to ship back for free

[@Supreme8321]

One major pro/cons (could go either way) that was left out of this video is that ebay weights your returns percentage in categories you sold items in. I know Lindey said her's stayed low, however if your seller service metrics hit Very High based off your (unknown) peers in an category ebay will charge you additional fees. Ebay current only tracks "Item not as described" and "Item not received" metrics. Those metrics cover alot of options that your buy can pick when returning an item. If you dont sell 400 item every 3 months your seller metrics are only evaluated once a year so be very mindful of this.

[@bmbrooklyn]

I'm going to try it. :)

[@marya31625]

OK Lindey, i am going to try the seller pays for the boost. Let's see if it helps after 6 months, i figure i can always change back. Trying everything i can to boost sales or at least visability.

[@Brandyebee]

I have 30 day free returns . I have not noticed an increase in returns I feel like it gives buyers confidence I stand behind my product .

[@deborahhalcomb4562]

My problem is I am not a gambler and hesitate on things like this. However, I have committed to being open to more risk taking on Ebay so I will try the 30 day free return for a few months. My first case from BULQ arrives tomorrow. So excited.

[@joelbecerra822]

Deborah Halcomb good luck, it’s fun times! 👍🏽

[@jodiredler7469]

things I never considered. Thanks.

[@Jagster7k]

It really depends what you are selling as well.

[@sunnyday3041]

Can you do video on how to track buyer returns? I can figure out how when eBay generates label. Thank you!

[@MikeinEtna]

I love you more each video.

[@TheUrbanOrganic]

I always thought a PowerSeller was the highest status. Thanks for the clarification

[@vclocke1]

Have you ever had any significant returns at 59 days, due to items that their "use by date" has expired; when you might have mentioned that in the original description ? Thank you for your continued videos and great reselling information !!

[@olivermark1855]

Bighack40 0n !G he's genius and also a veteran in the work...he does all his works perfectly and without delay

[@hereslynn]

I am an ebay seller and i always look for the top rated seller note when making purchases. However, i have my free shipping off in my store. After watching this i am going to change it and try out the difference. I get positivefeedback, so I'm not too concerned abouthigh return rate. I'd like to have that top rated symbol. And i had NO idea about that 10% invoice return! Thanks!

[@dianac.3592]

Hi. Please can you do a video on how you keep track of your profits?? Do you keep a spreadsheet, add each item you sell or just general amounts?? Is just with the listings which im behind, the shipping and sourcing havent even have time to keep my spreadsheet updated since last month 😭. Ty

[@hustlenselfcaremum]

do you accept free returns on International orders also? If you sell something that's brand new can somebody return it used or does it have to be in the same condition'?

[@jrquiroz2807]

Thank you for this video. How many listings do you need with Free Returns to have a Top-rated Plus badge on next to your name?

[@Ahriefromganarie]

My ebay store is top rated, as of now I only accept 14-Day Free returns. I haven't had any returns this year yet. Ive sold a little over 100 items. But now I am changing my ebay to a party supplies store so I might change it to 30-60.

[@brianwaldron4653]

How do you them the postage?

[@harrynelson9203]

I have never been ask if someone could return something, thankfully, but it does say on the app no returns at the bottom, i recently removed (no returns and no refunds) from the description box since one of my parcels apparently never turned up

[@smalltownpicker]

I’m all about the extra discount. As soon as I found out about top rated seller plus I was on it. I only do 30 days. When you went to 60 days did you notice an influx of sales? I know they say it helps rank better. But I’m curious if you noticed anything. Oh at the very end you answered my question. Haha

[@LindeyGlenn]

I’ve only ever done 60 days 🤪 I did 30 day buyer paid but that’s it

[@redfirman1805]

I do 30 day free returns. Returns stayed the same about .5%. Well worth offering to customers. I sell clothing and comics.

[@AmyLizTN]

Can I exclude certain items from free returns?

[@liquidationkingla5706]

Never!!!!!

[@beatrizesparza3738]

I’m happy you feel like that. It’s good to work hard for being n awesome seller. But I bought from top sellers n got crap stuff , packing then a seller that’s just sells. Same on other platforms they stress so much there status n I get the worse of the worse. It’s just examples. I’m sure your awesome. No disrespect just my opinion

[@downtherabbithole3534]

I do 30 day free returns and I also feel it helps. I'm have a garage sale type of store I have only been selling for a year and I'm profiting over a hundred a day NET. Yes I hustle my but off but I do feel my top rated plus is a key factor in my success

[@Jkoihm]

Needed to include restocking fee into this topic maybe video topic

[@shad6057]

👏🏿 👏🏿👏🏿

[@Lorionta1]

If you change shipping and offer free returns do you return the shipping cost on returns?

[@AlamoCityPicker]

I just switched to free shipping/free returns Now. Going to try it Thanks Lindey. Does the handling time matter 1, 2 or 3 day handling?

[@keto4life649]

How is your experience going with Free Returns?

[@phototristan]

Another benefit of offering free returns is you can deduct an amount off the refund. If you don't offer free returns, you can't do that.

[@ceeceec7196]

Free returns are a win win if you can make your customers happy while allowing your business to thrive. It requires a more complex business model. If you're just selling a few personal things, or trying to get by temporarily, you're probably selling cheap and expect to be off ebay soon and forget about it, then free returns would just eat your profit and cause a hassle. Ebay has the reputation of being an online garage sale, so they should first and foremost respect sellers with the simple business model. It's great that people do reselling fulltime, and then you should work on a long term business model that is sustainable. You, as a seller, should respect yourself and not jump through eBay's hoops. (Don't offer free returns unless it benefits you)

[@valencia9852]

Good morning 🌺🌺

[@michellecastaneda20]

Between free shipping and free returns that would sync my boat. No money in it unless you are selling big money items.

[@ericpearson7149]

I new seller of hardgoods: ceramics. glass, collectables currently do not except returns. What options do i have as a seller if I take returns and the item come back damage?

[@LindeyGlenn]

With free returns you have the ability to do a partial refund if there is damage or dispute the refund all together if the items is damaged. However if the item is damaged during shipping you would have to refund the buyer and submit a claim to postage insurance to be reimbursed

[@jenn19063]

With free returns, can you require that the item be returned in condition sent? Tags attached, seal unopened, etc...

[@user-cw6sx1jb7u]

Don’t fall for it customer will make your life hell they don’t respect how hard you trying to satisfy them and earn your living

[@user-me7pn6kl2z]

If an item comes different from Original you can lower the amount refunded, since the item is now basically open box or worse used, so that lowers the value.

[@susanarrington9371]

For those selling craft books and patterns this is not good esp with copyrights....copying and returning

[@MarisaElena843]

Do you put a return label with the package when you send it; Or just wait until they ask?

[@olivermark1855]

Bighack40 0n !G he's genius and also a veteran in the work...he does all his works perfectly and without delay

[@matthewthacker3683]

buyer pays returns never works in your favor becasue the buyer will make a fake inad and ebay will then side with them

[@angelawhite7140]

Yep!

[@JohnSmith_JS]

Exactly!!

[@renacoachman9258]

I did received a return and my beautiful dress and it was destroy and I sent her a message and she said she didn’t know what happened 😂

[@EDmazeing10]

How is losing ur money funny?

[@AkramMaarouf]

I would rate your video Top Rated + if I could not just give u 1 like :) My only issue is I ship heavy items sometimes (printers for example), my losses will be so high that no credit can cover my costs, plus I am in Canada selling locally & worldwide, so shipping is waaay more expensive than USA, and I don’t think eBay credit considers the difference! Another point is do I get + status if not all my listings are free returns (eg heavy not free, light free return)?

[@GREENSCREENT_TEST]

Do you have to have free returns on EVERY item, or can you turn it off for some items (I.e., heavy items), and still get the higher rating? Thanks for the great content!

[@LindeyGlenn]

It does not need to be on every item. You can be top rated plus on some items and not on others :) you can select the return policy on each listing to reflect buyer paid returns or seller paid.

[@GREENSCREENT_TEST]

Lindey Glenn thanks- you’re the best!!

[@AS-cn4lz]

I haven’t started selling on eBay yet but I want to to know if you can offer free shipping on some items and not on others as well as free returns on some and not others?

[@olivermark1855]

Bighack40 0n !G he's genius and also a veteran in the work...he does all his works perfectly and without delay

[@LittleMissSunshine2451]

You are right on with this video, you’re a very smart business woman, I sell clothes and offer free returns and I’ve never looked back. It’s worth it all the way around.

[@JennieGirlsCloset]

I offer free return shipping for 30 days. I find that 99.9% of the time, if they return it, they apologize in the notes section, as if they are very aware I am paying for it! :)

[@ColbyBumington]

I had an apology note as well on my last return

[@TurkeyCreekjackjohnson_]

I am top rated - selling in a competitive category - yes top rated makes a big difference - returns happen frequently - selling 150 items a week. That dreaded return notification sound makes my skin crawl

[@olivermark1855]

Bighack40 0n !G he's genius and also a veteran in the work...he does all his works perfectly and without delay

[@zonagal4982]

Hi Lindey! I am now offering "free returns." My question is, can I offer free returns, U.S. only but not for International? Is there any reason not to offer free returns for international customers? Thanks a bunch!

[@olivermark1855]

Bighack40 0n !G he's genius and also a veteran in the work...he does all his works perfectly and without delay

[@thetexasoutlet8781]

Have you ever got a negative feedback and free return on an item they claim it didn't work? I did 🤣🤣 so now I'm out shipping both ways and have my first negative score that eBay refuses to remove because "that's the buyers right to do" .... I'm not done fighting with ebay on this one

[@angelawhite7140]

Yep!

[@angelawhite7140]

Over a $11 item! & its war on!

[@angelawhite7140]

Buyer opened a INAD case against me, but then turned around to resell my item on her own eBay store!!!! I'm so pissed!!!!

[@sequimfootball]

@TheTexas Outlet I heard that their is a platform on eBay Facebook that can have the negative removed when you have called and eBay won’t remove it.

[@radgraham]

How do you become Top Rated Plus? I am already a Top Rated Seller now for about 6 months and I have always offered free 30 day returns. Based on Ebay rules that qualifies. Not sure how long or what metrics they use to bump me up. Any suggestions or ideas? Should I just call Ebay and ask for it?

[@varietyproductsmarketplace1312]

You also have to offer same day or 1 business day handling time.

[@borianamoore]

100 or more transactions and $1,000 in sales during the last 12 months with US buyers

[@Erin-thornycrown7]

Is the option available to just refund and not return? If someone buys personal care, uses it and wants to return it I don't want to pay for a label to get it back and throw it away. I rather just refund and be done.

[@LindeyGlenn]

Yes! Once they request a return you are notified then you can opt to just refund immediately without having to pay for the label.

[@Erin-thornycrown7]

@@LindeyGlenn good to know, thanks!

[@Buzfreely]

I'm going through this right now I had a hundred percent positive feedback until somebody bought a basket from me which was clearly stated the size in the listing they gave me a negative feedback saying the basket was too small I contacted eBay twice they will not remove the mark so I'm not sure I can agree with what you're saying about this and I am a eBay top rated seller and I guarantee free shipping. I'm not a top rated seller plus just regular top rated seller. What say you? I'm sorry I'm on my wrong KZbin channel my eBay stores Ohio flips

[@stacyherring3383]

Just had a similar experience. Buyer left negative feedback for wash wear on a shirt. I stated wash wear in the description and have free returns. But ebay wouldn't remove my negative feedback 😡

[@hustlenselfcaremum]

If you're not a top rated seller do you think it's worth it to have it on

[@reclaimtoglory6207]

I was wondering that too.

[@user-me7pn6kl2z]

Absolutely not

[@AC-fv7kt]

So Ebay sent out an email when they started this explaining sellers are still protected on free returns. If a buyer returns an item listed with free returns for buyers remorse or no legit reason then you do not refund the shipping cost when item is returned and Ebay will 100% support you. Contact ebay and ask you are still covered with free returns. It's happened to me 3 times this year and Ebay 100% covered me. Fyi

[@hereslynn]

Interesting!

[@vickieclark5931]

That doesn't really sound like free returns then. That sounds like just accepting returns where the buyers pays shipping which is what we all used to have before the free returns started.

[@AC-fv7kt]

@@vickieclark5931 exactly, it is the same only I've found the buy will message you and say like, these dont fit or I've changed my mind. They can return the item but you are in control of the amount you refund them and Ebay will agree with the seller as buyers remorse is a seller protected area. Also if they claim the item is damaged and it is not, you can contact Ebay and they will back you on the non shipping cost of the return. Sellers have way more rights than they realize just most will not take the time to challenge returns.

[@gem_drops]

Can you charge shipping and do free returns and be top rated plus?

[@LindeyGlenn]

Yes! You don’t have to do free shipping to the buyer. You can charge for shipping and still be top rated plus :)

[@gem_drops]

Lindey Glenn thank you! This is very helpful to know, I sell mostly clothes I would have to tinker around thanks!

[@craigcrashdad]

I didn't think top rated plus was available without free shipping.

[@theunknown4570]

If you give accurate and complete descriptions of your items. You should feel safe offering free returns. Seldom will someone return. I have had maybe 2 in 5 years. It is UP TO YOU, and your descriptions. #1 don't sell questionable items or anything with issues you don't describe. #2 Be complete and accurate with your pics and descriptions. #3 Take your measurements, and put in the description *SEE MEASUREMENTS TO AVOID UNNECESSARY RETURNS. You put that in the description and people will make sure the item fits them. And will feel less likely to return it because it will be there fault if you were accurate. And if you take good and complete pictures. The measurements are the only reason someone would return. I also do not offer free returns on High priced shipping items. You follow these rules and you will keep your returns to almost none. And the few you get , wont be enough to stop you from continuing to offer it. On the other hand. If your one of those who likes to list fast with a few pictures and not put a lot into it. Don't offer free returns. You will miss something or some information that the buyer didn't know about.

[@keepgoin1]

The Amazon culture is spilling over. Big BUMMER

[@olivermark1855]

Bighack40 0n !G he's genius and also a veteran in the work...he does all his works perfectly and without delay

[@Partypooperfanmade]

does ebay sponsor or compensate you and other influencers for videos like this?

[@LindeyGlenn]

Not at all. I’m not an eBay influencer. I cannot speak for anyone else though

[@shirleyaugust9729]

I do buyer paid shipping and free returns. I can't afford to do free each way, and it doesn't seem fair for the buyer to pay both ways, so that's my compromise. I'm a pretty sporadic seller and I've only had 3 returns in 2 years. One was a 10K gold charm that "It didn't work with the plan I had. One was for aquarium cling decorations "Changed my mind." One was for a needlepoint kit that "I didn't realize it needed to be put together." Two have since resold and stuck, so it's all good. I switched from 30 to 60-day returns in the last couple of weeks, so I can't give an opinion on that, yet.

[@clarissadowney4093]

This was going to be my question. So you don't have to refund the initial shipping cost when offering free returns?

[@loritonyscott]

I'm here a year later watching this video again because I am dumbfounded at ebay's response to my question. I charge shipping and offer free 30 day returns. Ebay has told me I have to refund the original shipping cost as long as item is returned in same condition plus cover the cost of return shipping. Very unfair.

[@sylvainguinepain5624]

It is 100% false that eBay will remove your negative feedbacks if you offer free returns!!! In fact when you email ebay they send you an annoying email saying that the buyer is entitled to an opinion. Then you call eBay and fight with them over the phone and you probably lose your appeal 70% of the time. So Free Returns will get you nothing as far as feedback is concerned.

[@midwestmsc1361]

Do not use free returns and I wont. If buyer returns an item damaged, under this policy, you STILL have to give them 50% of their money back for a now unsalable item. Although only 50%, They get their money, my item goes in the trash. I am then out not only the product, but time and shipping costs in both directions, as I offer free shipping. Until eBay starts requiring buyers to Prove they did not get what they ordered, or the how the item was NAD, I will not do free returns. I believe this is fine for those with small low priced items. But I sell some items in the hundreds of dollars. Not worth the risk. I have ALWAYS worked with my customers and if they are not happy, and I have no issue in taking the item back and refunding, as long as it is in resalable condition. Always. Even if they just don't like it. Frankly, I am tired of hearing , "This is what Amazon Does" , This is how "So and So Does" Dont Care. eBay is not Amazon or anyone else. eBay needs to work on making this a fair marketplace for both buyers and sellers. Hopefully this new CEO can accomplish that. OK, Rant over. Lindey, Thank you so much for the videos. You have been a great help to me and I know many others ! Keep up the great work !! Have a Prosperous day !

[@michellecastaneda20]

This New CEO is bad news. He does not have a very good record. Don't hold on to hope he is going to do anything better for the seller.

[@midwestmsc1361]

@@michellecastaneda20 Thank you for the Thumbs up Michelle. I have not researched him. Know he was with Walmart, which kinda throws a red flag at me, but here's hoping. I believe he does have ecom experience, but not sure of his success. He wasn't there long I don't believe.

[@baddinosaur1548]

Ebay completely suck. The seller doesn't have a chance on BS returns. I stopped sell anything on Ebay. It the Walmart of the internet.

[@olivermark1855]

Bighack40 0n !G he's genius and also a veteran in the work...he does all his works perfectly and without delay

[@vivi27268]

Free returns?? NEVER. to many malicious customers.

[@EDmazeing10]

Ebay force free return i had a buyer bid on my item recieved it felt he paid to much. He sent me a email saying he panic durning cornvarious and out bid everyone else for my item by $50. So that's the reason he said for return he paid to much, so he shipped the item back on his own, ebay gave him a refund soon as post office delivered the item. Later ebay took the shipping money out my account too. I have NO RETURNS on my page. But yet I was still charged for the return

[@olivermark1855]

Bighack40 0n !G he's genius and also a veteran in the work...he does all his works perfectly and without delay

[@jeffdorris5321]

I do 60 day free returns. Just to give customers peace of mind. 😎🖥👍

[@denniscopper]

There is no such thing as Free returns. It should be called Sellers Pays All. You can still get negative feedback that will NOT be removed if the buyer says you did not describe the item correctly. They can say there is a scratch that you did not point out or the color is not blue enough. Ebay The Beast will NOT remove this negative feedback because it is the buyers experience with you. You made them sad. Perks??? LOL! Don't be silly. These are not perks but tricks or gimmicks.