Freightliner Custom Chassis Factory Experience

Join Angie of National Indoor RV Centers for a behind the scenes look at Freightliner Custom Chassis' Factory in Gaffney, South Carolina. See how Freightliner sets themselves apart from other manufacturers by building in quality at every step of the process.
Visit www.nirvc.com to see models in stock of hundreds of high-end, luxury RV's.
Chapters:
00:00 Angie Intro
01:18 Fireside Chat with Presidents
02:00 What is the most important, the most undersold, and the least researched part of a Motorhome?
03:06 What are the three most important considerations?
03:44 It’s all about your journey, for life
05:30 What technology goes into your coach?
06:52 “Paying more does not mean you get more”
012:27 “Who answers your service calls?”
14:36 Rest easy with worldwide access to part
18:57 FCCC Product Strategy - Pushing Innovation
20:59 V-Ride, demand the new industry standard
23:20 Tight turn concern? Think Ultrasteer
25:15 Drive your coach like your car with DriveTech
28:24 Engineering - 38 sec
29:24 The most sophisticated design tools in the industry
32:23 How do you know how thick to make your frame rails?
34:36 What's next for RV innovations?
35:27 The Lab - Peek behind the curtain
38:25 Test and test again - it all happens at EVC
41:20 Building quality in first requires torture
42:40 Logistics Center
45:48 See the future with The Tomorrow Report
47:12 Florack’s got your back (and parts)
48:41 Smart parts storage and retrieval mean less is more
52:27 Kitting for Quality
53:50 “Driven by you and driving price down”
54:17 Angie sees the light!
56:16 Kits enable customization
58:01 Assembly
58:36 The daily meeting means being proactive not reactive
59:47 RV Line = high volume....1 at a time
01:01:24 Engine Kit Carts - it’s all there
01:02:56 Smart Tools take away guesswork (and cost more than your tow vehicle)
01:04:14 Engine Line - Quality and Efficiency
01:08:33 7 rail configurations = optimal ride for your coach
01:11:10 Squaring Table & More Smart Tools = Critical to your coach foundation
01:13:57 Smart Tool demo
01:15:06 Calibrate yourself at the Torque Tool Lab for built in quality
01:16:42 The Pharaoh rules quality
01:19:25 V-Ride is born
01:21:12 UltraSteer
01:21:39 You’ll flip with chassis rollover
01:24:42 Smart Tools protecting your castle
01:26:42 Power up with engine drop
01:30:29 Smart Tool = never loose lug nuts
01:31:48 Does your vacuum check for leaks?
01:33:04 Every axle, every chassis, aligned before it gets to you
01:35:00 Safety first, check brakes last
01:37:22 Dyno drives quality
01:38:41 Customer Service
01:39:40 Who answers your call?
01:41:35 2 minutes to live in Gaffney
01:43:32 24/7/365 - Talk to an expert
01:44:28 You’re a customer for life
01:45:10 The steps to service success
01:46:50 PDCs = manufacturer parts, readily available
01:49:52 Find your Oasis, your RV service concierge
01:51:36 Demand direct service, no outsourcing!
01:54:07 Wrap!
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_________________________
ABOUT NIRVC:
There is no other RV dealership that compares to National Indoor RV Centers when it comes to simplifying the motorhome ownership experience. We combine luxury-concierge indoor storage, warranty authorized service center, expert paint & body restoration and repair, as well as our hassle-free sales experience!
NIRVC | Your Dreams, Simplified.

[@OurJourneyInMyles]

This was the best explained, and most complete tour of any vehicle assembly and design facility I have ever seen. Watch the entire thing, and you will understand why Freightliner is the frame to order under your RV! Great job Angie.

[@NIRVC]

Wow, thanks Mark! That means a lot coming from you! The truth of the matter is that the chassis a little more than a third of the cost of a motorhome but a lot of people don’t research the chassis as much as the rest of the coach. I hope this is helpful for those that really want to dig in and learn about the foundation of their coach!

[@kennywilson6159]

Can’t believe I watched this for 2 hours. What a great tour. Just bought my first Dutch Star and have been nerding out on this stuff. Haven’t gone far but the combination of the Freightliner chassis and the Comfort Ride made Newmar the only choice for me. I just love the combination.

[@BenjaminButton443]

Brett and Angie: The value of these factory tours cannot be overstated. You are providing a service that no one else does, going beyond the boundaries of your business and looking at the industry holistically. I love that you have formed a partnership with Freightliner. It gives me confidence that I made the right choice with my new Dutch Star. Keep doing what you do so well.

[@NIRVC]

Thank you, Ed! We are so glad your the video!

[@billboatman2688]

NIRVC does as good a job as can be expected. Top quality people.

[@KU9L]

This was one of the best factory tours I have seen, I thought for a minute that I was three feet from the action with you all. Thanks again for instilling my sense of confidence with FCCC.

[@NIRVC]

Our pleasure! Glad you came along for the ride! Please let us know if you have any questions!

[@nomatterwhereyougothereyou3344]

THANK YOU! Thoroughly enjoyed seeing this, when time comes, the one for sure is a Freightliner Chassis!!!

[@idaho_7407]

Great job FCC’s and NIRVC, Thank you

[@davidhannan2023]

Thanks for having the CEO of NIRVC in the video! Know the heart of your company from the leader is very important, that was HUGE to me!!

[@NIRVC]

David, Brett Davis here, and I am the CEO of National Indoor RV Centers. When our marketing department forwarded your comment to me, I jumped at the opportunity to respond to your very kind words. Thank you so much for investing the time to watch our video, and leaving a comment. It’s a long video for sure, however, I found our time at FCCC to be so fascinating, I didn’t want to leave any of what we saw out. I also feel a real debt of gratitude to Jeff Sather, and his entire FCCC team. When Jeff asked if we’d be interested in making a video of his factory, we jumped at the opportunity, provided it wasn’t a video of just what they wanted us to see. FCCC said we could show as much as we’d like, and true to their word, our video shows every inch of FCCC’s facility in Gaffney, SC. Additionally, Jeff didn’t request a single edit when he viewed our final video. I so appreciated Jeff, and FCCC’s candor, and willingness to let us show our customers everything. If I/we can ever be of assistance to you in the future, please don’t hesitate in contacting me. All the best, Brett

[@user-kf8lq4io7d]

Now this guy knows his stuff and is an absolute expert with the knowledge to sell a refrigerator to a Eskimo

[@williamlambert2865]

Thank you for the great tour of Freightliner chassis.

[@eskimomosul7132]

Thanks Brett , Angie. We were leaning to the Spartan Chassis for our upcoming Newmar New Aire , but after seeing this plant tour we will be reevaluating that initial choice... Again NIRVC comes through . Appreciate you all..

[@charlieb9954]

Me and my wife have been looking at all types of RV’s and learning everything we can about all the different types of RV’s. We’ve decided on getting a Super C and the ones on Freight Liner chassis always impressed us. After going through this tour the decision is made. Color me impressed. Now we just have to come see you in Dallas and see if we can get something worked out. I love all the information you have on KZbin. We will be first timers so it seems a little daunting getting something like this that costs so much.😳

[@NIRVC]

Charlie please email me at [e-mail] so we can set up an appointment with you and your wife. We would love to help you! ☺️

[@tapper701]

A well built motor home chassis is what makes the coach/home basis for miles of "ease on down, ease on down the road" ... Allows for the coach to be built & supported so can live the RV life ... Slainte' ! Cheers !

[@tjshaw4441]

Great video loved the time each individual spent with you. You questions were right on the money. Working in Ford's customer service center I understand the importance of have that person on the line when you are at your wits end. Thank you again for bringing another quality video to your customers and future customers like me.

[@Tubi_com]

This program was so cool! Rodney's the man! Loved it. Thank you for sharing. Gets me leaning to buy a unit with Freightliner equipment. Thanks so much!

[@DR-ll4wk]

Thank you kindly for the experience at Freightliner, I have a much higher respect for their chassis than previous feedback. This video helped me in my decision to buy a new freightliner big rig....and to be reassured my RV will be covered down the road.

[@NIRVC]

Thanks for sharing! Have a great time RVing!

[@stevecieri2755]

Did this tour a few years ago. If you’re considering buying a class A this tour is worth the time and effort. Seeing how the chassis are put together and understanding the difference in chassis types first hand will help you with the buying decision.

[@NIRVC]

So glad you enjoyed watching this video and found it informational Steve. I appreciate your comments.

[@stantonhennigh2284]

Really great video, Angie! Fun watching you. You’re very knowledgeable and engaging. I always love a good factory tour. Thanks!

[@NIRVC]

So glad you enjoyed the tour, Stanton! It was so interesting! I hope you learned as much as I did!

[@rick19521000]

Love my FCCC great support wouldn't have any thing else . If I ever buy another RV hope to get from NIRVC

[@daveharvey8029]

Great job 👍. You asked the right questions,very informative.

[@adiedri38]

Grreat video, will you be doing something similar with Spartan?

[@brianb-p6586]

Thanks for including the index. It allowed me to save the time of watching this very long video, selecting only the sections of interest to me.

[@StellarFella]

Quality to the max.

[@jamarpredon6166]

Wow, Angie great information

[@patriciat5226]

That was amazing. That tour was probably 10 fold what it would have been compared to what the public would have gotten. Thanks Angie. My husband and I were three years into our retirement when my husband passed away this Labor Day. I am now rewatching your 101 videos for a refresher so that I will be comfortable going out solo. In one of them you said that NIRVC can put together a kit of all the belts that your specific unit for delivered. Would that be true for a Canadian I wonder!

[@tomsandyelliott5170]

Great video Brett and Angie. After watching this, I ordered my Dutch Star with the Freight Liner chassis from William in Atlanta. Not sure why any one would pay an additional $8K for a Spartan chassis!

[@nicholascurry271]

Hey Angie! I have to say that you have amazing RV videos. I know I will be going to NIRVC to purchase my first rv. However, I hear you talk about options for either freightliner and spartan. Can you do a comparison video between the two or do a spartan chassis review. I would be interested in the New Aire, but a bit confused on which chassis to get. I won't be able to start a purchase until next year, but would like a bit more information about the spartan chassis and why the option. Keep the videos coming and my best to you and family. Take care. Peace!

[@davidmcconnell8690]

Excellent. Great tour. Thank you. :-)))). :-))))

[@tarekhassad3209]

I love this caravan and I want to get one like it

[@WILDEBILL308]

Angie, Great job lots of great information.

[@NIRVC]

Glad you enjoyed it Bill!

[@WILDEBILL308]

@@NIRVC Yes I realize how much work goes into one of those.

[@hughgonzalez8958]

Congratulations on a fantastic video!

[@rrrrkoop2776]

"It wasn't my microwave that left me stranded in the desert". classic line. lol

[@TomSpurlock]

Great information, thanks for the data. FYI, the background music is annoying loud and distracting.

[@waltermoore3149]

THANK U LOVE THE VIDEO

[@NIRVC]

My pleasure! ☺️

[@rec110]

It sounds good, but when I called about a problem with the fuel fill spout I was abruptly told it was not a Freightliner problem. No other help was offered. I was very disappointed.

[@NIRVC]

Hi Bob, thanks for watching our video. Did you call the 1 [phone] Freightliner number and what coach were you referring to?

[@vanlacio4396]

Can their wheelbase get correctedly extended..?? Like the Mexican buses I see in Los Angeles highways. For example: marcopolo, ayats, and irizar.

[@lbroome]

Jesus, no wonder when I order 8020 stock it takes a month to get, FCCC is using it ALL!

[@lynnpappas4049]

If ordering a new Essex Or London Aire, can the Freightliner Chassis be requested?

[@joelbadskey9551]

Newmar only offers Spartan on all their high end units... Mountain Aire, London Aire, Essex and King Aire.

[@randyshay7280]

Can a person get a 605 hp Cummins on the 3549 Newmar New Aire?

[@kb748]

When is Freightliner getting back in the Essex and King Aire ?

[@joelbadskey9551]

Not any time soon. Newmar only offers Spartan on all their high end units... Mountain Aire, London Aire, Essex and King Aire.

[@piushorning4869]

Does Freightliner come with a side mounted radiator??

[@NIRVC]

Thank you for taking the time to watch our video. We greatly appreciate it! Yes, all their 450HP engines and up, have a side mounted radiator.

[@jeffbascomb3888]

Do I need a CDL to drive one

[@NIRVC]

Typically, no. You need a Class B license once your coach is 26,000 lbs, but always check with your state DMV.

[@billyquinn1864]

keep the pushers