From Help Desk to Cloud Engineer: Your Essential Guide

[@tabz0922]

Same here. I've bounced around different industries - starting in a Call Center as Tech Support, then moving to IT Service Desk, followed by field work as a Desktop Engineer, and eventually managing a team as Senior IT Support Officer. However, I still felt like it was a dead end. After months of trying to figure out my path forward, I finally started my new job last month as an Azure Cloud Engineer for a big IT Consulting firm. Despite my limited knowledge of Azure and only having an ITIL certification, the employer was kind enough to upskill me and provide certifications necessary for success in this role. I must have done something right to impress them, going from a frustrated helpdesk guy to now handling large clients with hopes of securing more opportunities in the future.

[@ThoughtfulTechyCloud]

What an incredible story! Happy you found a new path in Cloud 🙌

[@eman0828]

There are mainly skill sets you can apply to your IT Support role such as Powershell. I use both Bash and Powershell on the job in my current role as a Desktop Support Tech/Linux Workstation Admin which are transferable skill sets. A lot of Cloud and DevOps roles requires knowledge of Powershell, Bash and Python Scripting and working with DevOps tools like Terraform, Ansible, packer, Version Control systems like Git which often a requirement for IaC. Not many people talk about DevOps and IaC when it comes studying to be a Cloud Engineer as real Cloud Engineers automate in the cloud.

[@ThoughtfulTechyCloud]

Your additional insights are right on point!

[@Mustlehard]

I’ve been at help desk for almost 3 years with my ccna, security+, and A+. Studying for solutions architect now hoping I’ll like it and I can actually move up from help desk because I don’t even get call backs when I apply to anything more than a help desk

[@ThoughtfulTechyCloud]

Have you aligned your resume to the cloud role?

[@vikasae360]

@@ThoughtfulTechyCloud How can we align our resume as a currently working Desktop Support Engineer ?. When i apply for the Cloud jobs they ask for the previous experience .

[@djocharablaikan8601]

​@@vikasae360 CV you are presenting should have key words relating to the jobs you want, you have to tailor it, if you want to be azure cloud engineer, it should state so on CV, list all your experience or certs related to azure, feel free to BS a bit, liat the certifocations you have completed, and in your previous job experience, highlight whatever it is you do right now that could transfer to said job, most of the screening nowdays happen on software level, and these HR softwares dont know how qualified you are untill you tell them. Then when you are on an interview be confident, confidence comes from knowing your $#it, so prepare for it. Make sure you know the job you are applying for well. Dont fking put only your it desktop jobs in there or god forbid, ALL YOUR WORK EXPERIENCE, only put in IT jobs relevant to the role, nobody needs to know you worked as a picker fpr 4 years after highschool, especially not some soulless algorythm bro.

[@kamalpreetcor6178]

You really made cloud understanding more clearly and reachable 😇 thankyou and keep going 🎉your content is easy to grab

[@ThoughtfulTechyCloud]

Happy to hear that! Thank you 🙏

[@MISTYEYED.]

At least you’re honest about Help Desk

[@ThoughtfulTechyCloud]

Absolutely 🙌

[@Iplabrosse]

I would love a video of your thoughts on leveraging previous learned skills to transition to the cloud. IE: from banking to cloud.

[@smilemoredeshaun]

I know your question was mention for creator but allow me to chime in as I’ve been helping some of my peers with this question. The way that you can leverage your skills from banking into cloud / IT is to understand how some of your skills relate to job functions in the IT / cloud industry. For instance if you handle large sums of data in excel or you have a ticketing system that you use wether it be servicenow or salesforce for example that can pair really well with data analysis and data validation which is done in the IT/cloud industry. Ticketing systems are also a part of the IT/ cloud industry so that translates over as well. As video states, CompTIA is a great place to start when trying understand how some skills can be translated. Can’t really leverage or even transition into the IT / Cloud space without knowing the basics. I got into cybersecurity by means of project management. I started off in the call center for spectrum doing tech support then branched off into being a project coordinator for ADT and leveraged what little IT skills were involved (it being updating software and operation systems for the office, onboarding new hires on rare occasions, troubleshooting why computers failed to connect to the company network, etc) and continued the trend of learning outside of work, pairing that with my job functions, and also acquiring some certs along the way to now being a security coordinator. Apologies for the length but i hope this compliments the video and answers a bit of your question

[@Iplabrosse]

@@smilemoredeshaun this absolutely helps! I was in charge of a lot of software, excel sheets and password support for the software. I will revisit that on my resume and make sure I have it on a pedestal.

[@ThoughtfulTechyCloud]

Thanks for sharing your insights!

[@ThoughtfulTechyCloud]

What are some of your tech skills you believe you can highlight from your previous role?

[@helenmoran6689]

i’m trying to get out of helpdesk and to cloud 😭😭🙏🙏thank you omg

[@ThoughtfulTechyCloud]

What are your next steps you’re going to take to move in that direction?

[@chrishusted8827]

I passed my AWS Certified Solutions Architect Associate and never got one nibble from any recruiter or job. I let my cert go in January and will pick it up after I get my CCNA and study data bases and Linux. I thought I would get an entry level in the field but I got nothing, nada, zip. It was so frustrating. No interviews at all.

[@ThoughtfulTechyCloud]

Did your resume highlight hands-on skills or projects you built?

[@squiggs69]

I have like 6 years in the IT industry and as of recently I have been getting sys admin roles and infrastructure roles. I'm trying to break into the cloud industry and work infrastructure through cloud and learninf Terraform for IaaC but man...its tough to even get into it. IDK if anyone had some issue with this, also keep in mind that I understand cloud infrastructure fundamentals and I already most services by memory.

[@ThoughtfulTechyCloud]

Have you begun your cloud training?

[@squiggs69]

@@ThoughtfulTechyCloud yeah I have a AWS DevOps certification and after I posted this comment I recently made it to the 2nd round interview with Amazon hahahaha for cloud engineer…some luck huh?😂😂😂

[@abdiwelihashi1475]

@@squiggs69how did it go?

[@squiggs69]

@@abdiwelihashi1475 Didnt get it. It got much more complicated the last time I was interviewed with amazon. Current IT market is pretty bad actually so I'm switching careers.

[@runfrvr]

For someone transitioning from another industry into tech, have you personally seen people go directly into entry cloud roles? I'm starting with the basics using Googles IT Fundamentals course and then doing Network+ form CompTIA. Thanks for a great video

[@ThoughtfulTechyCloud]

You'll need to build your cloud skills and hands on skills

[@mazzarati]

Do u have any input for Azure Certs…inquiring about Cloud Engineering and develop into Cloud Security Engineer

[@rahmanioussama954]

I'm a Helpdesk support and I'm working with MS365 and Azure. I have the AWS CCP certs and studying now the AWS solutions architect . But I'm not sure if need more advanced skills like Linux , Networking , Security, Devops and automation Tools like Anisble and Container ?

[@ThoughtfulTechyCloud]

What cloud role interest you most?

[@rahmanioussama954]

@@ThoughtfulTechyCloud Cloud Engineer or Cloud Security engineer

[@gk4888]

Very helpful Thank you

[@ThoughtfulTechyCloud]

Glad it was helpful! See you in the next video 🙌

[@tenmillionbyforty324]

Dudes the real deal, appreciated but your making things to easy!

[@ThoughtfulTechyCloud]

I appreciate that!

[@jdsacdalan2386]

I'm an IT Helpdesk and I mainly support Microsoft 365. Should I try AWS ?

[@ThoughtfulTechyCloud]

I absolutely recommend learning AWS. Great skills to build 😃👍

[@HybridStrength]

This is amazing! I’m actually taking my AWS CP exam tomorrow then enrolling in the AWS Skill Builder SA Learning Plan to get the AWS SAA by August. Do you recommend doing mini AWS mini projects before getting the AWS SAA?

[@ThoughtfulTechyCloud]

Hopefully everything went well with AWS Cloud Practitioner. You can pair hands-on labs while you prepare for AWS Solutions Architect Associate.

[@HybridStrength]

@@ThoughtfulTechyCloud Thank you and I successfully passed it! Have to wait 5 days for the email and to check the certification account. Going to start studying for the SAA and get that by the end of May. Your videos were a huge help!

[@manojb459]

Starting today..

[@ThoughtfulTechyCloud]

AWSome!!

[@tl0470]

What's your stance on SAA vs SysOps? As a SysAdmin, which cert would you suggest?

[@ThoughtfulTechyCloud]

I did a post on this exact topic on LinkedIn. Check it out: www.linkedin.com/posts/thoughtfultechy_ive-been-asked-this-exact-question-a-couple-activity-7175556520791736320-sRqW

[@shaikhaarish22]

Your video was very helpful .... thank you so much... I am from a commerce background and I switched to IT. I started as service desk engineer but there is not much technical support we just do the basic troubleshootings for teams, outlook and others and providing access to user according to their requirements apart from this i do work on tools like Adm plus, jira, lansweeper, azure directory, active directory etc. So can you please suggest some courses where i can build my technical knowledge..and second thing i am looking forward to work as cloud engineer so can you please guide on this should i go with Azure or AWS? And how should I start please guide or advice. Love from India..❤

[@ThoughtfulTechyCloud]

This video contains lots of free AWS training ideas: kzbin.info/www/bejne/paTGiZyipslqsK8

[@miztamacondatrack]

I was on the help desk for a year and that was one of the most boring and repetitive jobs I ever done

[@ThoughtfulTechyCloud]

It can definitely get repetitive

[@Heet10]

Sir I completed my Under Gradutation Degree[BSc.IT] and I am interest in Cloud Field more but there are lot of roles and i dont knoww where to begin my cloud journey and land a job ASAP can you guide me or advice me where can i start also can you recommend me first free ways of resources then paid or like a roadmap when to get paid course and then free will be fine, thank you so much for reading my message and replying , I love your video and I really would like you be my mentor sir , Thank you so so much

[@ThoughtfulTechyCloud]

Which cloud role do you think would interest you most?

[@Heet10]

@@ThoughtfulTechyCloud I Feel like Devops Engineer Cloud Engineer Cloud Solution Architect

[@AjitKumar-hc1bk]

Is this service desk considered as IT job?

[@ThoughtfulTechyCloud]

I would consider service desk IT assuming it’s technical.

[@SammyOmari254]

What if I do Microsoft Azure fundamental certification - az 900 is this a good cloud choice cause aws cloud practitioner certification is expensive on my side 🤔

[@ThoughtfulTechyCloud]

It's up to you, but I would learn AWS.

[@gravityfallscanada]

I've been in service desk for 7 years and I've never needed security and network + for my job... I think all that is need to get into cloud ins AWS and Azure certs. This video was overly complicated.

[@ThoughtfulTechyCloud]

Thanks for viewing