Newegg Scammed Us

Newegg ripped us off when we tried to return a product by claiming it was "damaged," despite being in the same condition as how they sent it.
Sponsor: be quiet!'s Silent Base 802 geni.us/DaGYu
Watch our interview with Newegg (face-to-face): • Confronting Newegg Fac...
Newegg responded (sort of): • Newegg Responded (Sort...
Part 2 (it continues): • Newegg's Shocking Inco...
Has Newegg done something similar to you? POST IN THE COMMENTS so you can help other people who have the same problem!
Newegg claimed that the pins on our motherboard were bent (even though we never even opened it), then when we called them out, they claimed there was "thermal paste" on the socket. They fought tooth and nail to deny our $500 refund, apparently making up new stories at every corner. Newegg might try this on all motherboards, but has special leeway to do it on open box products. Don't buy them. We will be avoiding Newegg as much as we can for all future motherboard purchases (and purchases in general). It's unacceptable that everything was magically refunded and sent back and resolved after we tweeted publicly, yet we got no support when acting as a normal customer.
Support our work and get a product that's actually supported well, like the GN Modmat, Toolkit, Mouse Mat, or shirts: store.gamersnexus.net/
Like our content? Please consider becoming our Patron to support us: / gamersnexus
Watch our undercover warranty test on NZXT: • Get It Together, NZXT:...
Or our undercover test on Intel: • Intel CPU Warranty Inv...
TIMESTAMPS
00:00 - Be Wary of Newegg
01:38 - Here's What Happened
05:06 - Newegg Cares If You're a KZbinr
08:00 - Shady Open Box Practices
11:00 - "Just Reject the Shipment!"
12:28 - Undercover Warranty Investigation
15:17 - Support Chat & Ranting
21:05 - Conclusion
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Host, Ranter: Steve Burke
Video: Keegan Gallick

[@GamersNexus]

Watch our interview with Newegg (face-to-face): kzbin.info/www/bejne/mmK1ZaqYqr15f6s Part 2 is UP! It got worse: kzbin.info/www/bejne/eX2QlnWVd9tof80 Newegg responded (sort of): kzbin.info/www/bejne/Y6iodH2Aq8qcnNk Has Newegg done something similar to you? POST IN THE COMMENTS so you can help other people who have the same problem! Support our work and get a product that's actually supported well, like the GN Modmat, Toolkit, Mouse Mat, or shirts: store.gamersnexus.net/ (in stock & shipping now!) Watch our undercover warranty test on NZXT: kzbin.info/www/bejne/n4qQhHiGfNukrrs Or our undercover test on Intel: kzbin.info/www/bejne/f2PKgpKYhNN3rpo

[@Charbrose]

I had the same story before with a $700 purchase. I found a better deal and canceled it 5 seconds after I ordered. They sent it anyways and so when it arrived I returned it at the door. The package was never in my custody. It was sent back and they never sent a refund and refused to over a month span. I started a three way call with my bank and got the issue resolved. Their excuse was that it was stuck in shipping and was my fault. You may need to do the same through your bank and I recommend doing so.

[@SkateClipsAndTips]

I ordered my Phantex P300a mesh case from them, it got lost in transit for a few days. I filed a missing claim and ordered from amazon. I ended up with 2 cases, because I thought I would never receive the case from newegg. I ended up selling the extra case. I had one bad experience, now I am not buying from them again. Never had any issues from amazon, I had an ssd that I bought from amazon, it died 1 week after use. I sent it back and got a refund no questions asked. I will be doing my shopping on amazon from now on

[@BladeofAkire]

I used their mobile app today (UK based). Clicked on their 'Build configurator' .. selected 'Enthusiast (from £3400ish)' .. then selected 'Intel'.. I was then presented with a template 'list' of components. It had a GTX 1650 (@ £279 or so). WTF..... !!!! Where's all the cost.... oh on some 2TB 'solution' costing £1900 ish..... Whhaaaaaaaaaaaaaaaaaaaaat!!!!

[@jallexon2]

They are owned by the Chinese Communist Party via Lianlou Smart Limited, and Newegg is the 800 pound guerrilla in tech shopping unless you, by some act of God, have a Microcenter nearby. Newegg needs to be broken up under anti-competitive laws.

[@Marin3r101]

Newegg is Chinese owned you know.

[@Azeal]

Of all the people to screw over, they managed to do it to the guy with the social media equivalent of a nuclear warhead.

[@RinnosukeETQW]

Does that mean Linus has the social media equlivant of the asteroid from Armageddon?

[@GenuineRage]

@@RinnosukeETQW Yes. Go watch the clips from the wan show when they spoke about teamviewer's subscription license panhandling on perpetual-license customers. it's gold.

[@Fire32Ball]

@@RinnosukeETQW Tsar Bomba

[@Lib3rator13]

@@RinnosukeETQW No, because Linus can't even get TeamViewer to stop harassing him

[@nemtudom5074]

Also, teeth. If this happened to Linus he's probably have been like 'ehh, whats one motherboard or 500$' Its the same amount of money and the same motherboard to Steve, but Steve has TEETH, and he stands by his values, he isnt too busy making low effort overused jokes in throwaway videos to care about this

[@srelden]

They're not "sorry" for what happened, they're sorry they got caught and exposed. Nothing will change.

[@crppledizzle9374]

As Rihanna once said: Don't tell me you are sorry cuz youre not When I know you're only sorry you got caught

[@gmualum08]

Bingo!

[@ltjgamer]

A lot of times this comes from the higher-ups or owners of the company not caring. This trickles down all the way to the bottom of the chain. Even if the lower level employees themselves care about the customers.. they're told to focus on other things involving making money.

[@jonmayer]

I will never buy another thing from Newegg. That's a change.

[@Rawnchie14]

They'll keep porking people without a platform, which is why we appreciate outlets like Gamers Nexus

[@leejames929]

I'm actually impressed that one guy on twitter thinks its reasonable to make a postman wait well you open a product and look it all over. His postmen must hate him

[@gnomeam]

It's one thing to have a quick look over the box to make sure it doesn't have massive dents or holes in it, but it's a whole other to have them wait while you check if the product works.

[@thatHARVguy]

@@gnomeam I took down the sign instructing to ring the doorbell for deliveries, because not one person rang the doorbell. Like hell the postman is gonna hang around supervising me to open and inspect a delivery item.

[@thejoeyc]

This comment is under-rated.

[@christomas8191]

He never said you have to make the mailman wait there while you open and inspect the pins. Where did he say that? 🤦‍♂

[@burndly]

It's the delivery couriers policy in my country. They are paid to wait

[@hunterbenoit3484]

I started laughing so hard when you started talking about inspecting 2000 pins while the delivery guy waits

[@Kralasaurusx]

"Hold on, delivery guy - I need to make sure it POSTs! I just need to apply the thermal paste, mount the CPU and cooler, and stick some ram in it, and wait for the other delivery guy to bring the PSU"

[@damianh4510]

Me too. Shit had me dying.

[@incoherentthinker]

Its interesting. When it comes to a delivery service to a residential or a postman service, it's impolite. But when it comes to logistics of major commerce; like shipper receiver and carrier, its okay. That is why carriers charge a fee for wait time to unload a product. The product often times has to be counted and inspected before it is accepted. It's interesting how the industry is set up so that the consumer doesn't really have the same option. The only reason is money. Time is money. And the delivery person has a time quota. Thats the only problem. It's just interesting how it is and how most people think about it. I don't have an opinion on the matter. It's just interesting.

[@dillonbaca9745]

I love how when Steve starts getting really heated there’s a cut. There’s footage somewhere of this man really telling Newegg in detail where they can put that $500.

[@pirojfmifhghek566]

Right in the middle of the Conclusion section, they should've cut in two seconds of Steve unbuckling his belt while squatting over over a printout of the the RMA email while he screams "THIS IS WHAT I THINK YOU LYING PI--" and then cut right back to the rest of the conclusion.

[@ghomerhust]

i would pay GPUS to see that footage haha

[@Ketobbey]

I was going to make the exact same comment.

[@Bagman57]

Yup.

[@netmaster88]

Hahahaha

[@jeffreypaul9428]

Steve's angry smile is only slightly less happy than his happy smile.

[@Rigem.]

😂

[@floppycart74]

I once managed to accidentally scam Newegg. When I was first building my pc (2020), I ordered sleeved cable extensions from them and someone somehow put my shipping label on the wrong package so I was a bit shocked when I got an rtx 2060 in the mail. Needless to say, I reordered the cables, I got a 2060 for about $50, and I resold the 1660ti I ordered days before.

[@Marcelis]

Luck build strats

[@joek4238]

Would have been great if the second order was also a 2060.

[@PointsofData]

Eee I hate to think what happened to that poor employee lmfao. I've done that when shipping small Etsy orders, I can't imagine the disorganization needed to fuck that up in a big business.

[@Dowlphin]

Is that a legit course of action in the USA? ... I could assume it is if Newegg CBA to contact you and request a return. If they had done that, I am pretty sure you would have had to. (I remember some ancient stuff on this topic about credit cards sent unrequested.)

[@ericbrenner690]

That's not scamming. That's someone in Newegg's Shipping department not doing their due diligence on making sure the right shipping label goes with the product they are sending out who is likely a third-party vender/shipper.

[@skeletonguts313]

Can i just say thank you? Instead of taking their filthy bribe money you chose to look out for us who dont have a leg to stand on. THANK YOU AND YOUR TEAM. Good health and well wishes to you and yours this Christmas!

[@FatherManus]

Thank you Steve. These companies would be perfectly happy doing this to regular people. Little did they know they fucked up doing this to a prominent PC media outlet.

[@devonmoreau]

Absolutely, perfectly said

[@GamersNexus]

100%. They thought they were doing a routine ripoff return denial to a "regular" customer, but landed on a business that specializes in this stuff. So upsetting that they do this to people with little recourse.

[@deffar]

@@GamersNexus no mercy

[@TheJared030858]

@@GamersNexus Hate to say it, but they wont care about this. They'll issue the standard 'misunderstanding/mistake/sorry/circumstances dictated' message and continue this crap. I'd bet money on it. The only people that are even seeing your video, tweet, or anything are PR, account managers, or other mid level people that are going about their daily salaried jobs. It probably isn't even reported to VP's. The C-levels probably don't even know what 'Gamers Nexus' is.

[@captainquark2272]

@@GamersNexus Routine ripoff!, needs to be branded that way by the looks of how things have been going on.

[@Taki7o7]

Meanwhile at Newegg: "Damn boys, we scammed the wrong guy!"

[@DxBlack]

"Just smile and wave, boys...smile and wave."

[@supersuede91]

😂 they fucked up

[@tiborklein5349]

He caught them lackin'...

[@mikehudgins8545]

Yea hopefully the lower level employees that dealt with Steve don’t specifically get in trouble. They were just following the bogus policies the company itself put in place.

[@tiborklein5349]

@@mikehudgins8545 In a corporate environment no one ever bears responsibility for anything.

[@ChairmanMeow1]

7:30 I have a tip Ive learned when dealing with support at times like this. When they say "I'll have to contact someone by email, whatever", say "would you mind if I stay on the line while you write it, to make sure my concerns are represented". It should only take a minute right? So you kind of confirm they actually DO IT and dont immediately forget. There is no easy way for them to answer that other than just saying no, so then you request a different option still.

[@PaulTMaack0]

I have actively avoided buying from Newegg for nearly a decade. My tolerance for bad business practices is really low, so I got out early. I'm astonished how bad they've gotten.

[@akridercolton1]

I've made 3 purchases from new egg and 2 of them they sent me broken parts

[@mwhighlander]

Wild, I remember back in like 2012 they were the go to for ordering PC parts. Wouldn't order from them nowadays under any circumstance.

[@fauxgrace]

@@akridercolton1 Who do you order from?

[@choosetolivefree]

Weird. I've bought from NE for years, never had the slightest problem. Even bought a 2060 Ti right before the 30 series came out, returned it, no problems. Recommended them to my cousin when he was looking to buy some SSDs. His business warehouse is addressed funky, they got delivered to the wrong place. NE didn't hesitate, sent him new SSDs without any problem. Truth be told, no company can always be perfect, and satisfy everyone. That's just life

[@dapz]

This is the second newegg horror story I've heard in a period of 12 hours, a user in my patron discord server won one of their shuffle things to get a gpu and monitor the winning email notification arrived 2 hours late... and apparently it's a pretty widespread thing.

[@alanhm2000]

I got my 6800XT from a Newegg shuffle in March of last year. I remember I got the notification email for it literally an hour before the shuffle expired. Luckily I was in a position to actually go through with the purchase before the timer ran out, but it was still a pretty shit experience. The confirmation email of the order didn't even come until an hour or two after the shuffle ended so there was a period of time where I was stressing over whether Newegg was going to screw me out of $1100

[@ironoverheat465]

@@LeonNadwislanski You must think its so fun to baselessly accuse someone of one of the few things that can ruin someone else's life, huh? God are you pedohungry and reaching

[@koalaunknown]

@@LeonNadwislanski he is 18..

[@ironoverheat465]

@@LeonNadwislanski Bro give me a single reason why you think its ok to jump from "patreon discord", which HELL you could've even passed by commenting that you think it's SUS, to "lol pedophile". Do you have any fucking idea of the significance of making that accusation, with no evidence other than a hunch?

[@markdsm-5157]

@@ironoverheat465 sounds like that person is a little too comfortable with twitter culture.

[@davidwang868]

Newegg has definitely gone downhill - glad this is being talked about more widely

[@lindasherman9921]

Newegg has always been scummy. It's just that we hear more reports now than 20 years ago because more people are buying computer parts and talking about their problems on social media. I stopped buying from the 20 years ago because they sold me a piece of shit and wouldn't refund it, and they've been in business 21 years.

[@rumham7631]

@@lindasherman9921 I can’t say how they were 20 years ago, but the reason they have declined so much recently is because they were bought out by a Chinese company who basically cut all customer service budget and prioritized profit over all else, leading to a super shitty experience for their customers.

[@volvo09]

@@rumham7631 those chats sound exactly like what you'd expect from bottom barrel outsourced customer support. I'm done with NewEgg... Bye!

[@Grimmwoldds]

@@rumham7631 They were better 20 years ago, but still had some problems(less than Fry's electronics customer service desk though). I never had a problem, because they were terrified I would show up at their warehouse in City of Industry(IT tech doing will call)

[@alanhonlunli]

Newegg was once a California startup. It's now Chinese owned and gives zero fucks about it's customers.

[@mikem.s.1183]

As for "inspect the box while the postal worker is still there"... I have lived in several countries, from Canada and the US to several European countries. Never have postal workers or deliveries people waited long enough for us to open and inspect computer related material. Ever. They deliver and they go. If you're lucky, you can be there for the delivery. That's it. Steve is right.

[@Dowlphin]

And yet it seems that is still official theoretical policy, obsoleted by time pressures for sure. But long ago there weren't abundant video cameras you could use to film unboxing. I guess back then businesses simply typically trusted the customer more, although I also remember exceptions from that.

[@gastonbell108]

I remember the first time I asked a UPS driver to wait while I opened and inspected an expensive item. He literally laughed at me and said he had no idea who I'd been talking to but they don't do that. You can refuse to accept the package due to visible exterior damage, that's it. They literally do not care if the interior is damaged because once you open it, they aren't responsible anymore.

[@_Aemse]

There's videos of postal workers sprinting from the door so they can get to the next delivery - no fucking shot he's standing there well they "count the pennies"

[@Hhh-j8o]

In Australia they won't even ring the bell or knock on the door even if you're home 😊

[@sox5131]

One of the happiest days of my life was when an employee in the build your own section of my local Microcenter told me they would match Newegg prices. That was years ago. Now their prices are right there. It's nice to be able to shop locally and not have to deal with an anonymous person via email/phone if there's an issue.

[@eb0n1te]

Yep got my last computer at frys (rip) and they tested and built it for me in case any malfunctioning parts

[@user-vo7fp1yj6p]

I have the exact opposite story. I went to my local retailer(plaisio) and asked them if they could match the newegg price , they told me to buy it from Newegg then and were quite mad at me. I ended up buying it out of peer pressure and because it was available immediately.

[@Ishamv3]

Yeah, it's easy to tell if someone is genuine in-person.

[@TheElectricMayhem]

MicroCenter is wonderful and I love them dearly. The only place I love more, is Crutchfield but they refuse to price match. Even against big box brick and mortar. They’re the best to work with tho. They do offer solid deals and their customer service is the absolute best.

[@MokieTheOmnipotent]

I was working as a customer service rep for Newegg a few years back when the brand new X399 motherboard that I bought from them was rejected by the RMA department manager himself. He said the pins of the USB port were bent upon inspection. But I never even took the motherboard out of the box. One of his tech guys told me he didn't like the fact that I was returning a MSI mb for an ASUS mb, and that I, as an employee of the company, was taking advantage of his department. If they can treat their own employees like that, what kind of recourse does a regular customer have?

[@anas462]

death

[@keuelin69]

wow never using newegg again

[@notagooglesimp8722]

Newegg is just another Chinese company now.

[@MokieTheOmnipotent]

@@notagooglesimp8722 Actually, that's the opposite. Newegg was founded by a Taiwanese, he then took the company public in the NYSE. The owner/major shareholder spends most of his time in Taiwan and China. But the main US and Canadian operation is run by Americans. In fact, the guy who took over fired the VP of operations and the manager who rejected my RMA and laid off a bunch of customer service reps. That was back in 2018. Things may have changed again by now.

[@mytech6779]

ftc fraud reports. they're easy

[@thomasgiles2876]

Getting flashbacks to when Microsoft said Newegg was selling illigitimate licenses. Seems not much has changed.

[@neosrt10]

At lest Software doesnt spark fires ..only bad hardware does that ..unless its bad software thqt causes hardware failure..oh crap.

[@strafer8764]

That’s hilarious they expect the mailman to stand around while they open a box and inspect the contents. They have hundreds of houses to deliver to.

[@akridercolton1]

My mailman won't even take mail out of my box that doesn't go to my house when I'm standing there showing him it's not my mail

[@Youtube-Censorship-Police]

wow, that's a really crappy mailman then, i'd report that if i was you

[@Dowlphin]

It makes me wonder whether this actually was feasible at some point and got obsoleted by ever-increasingly insane time pressures of the business.

[@jbennett3578]

15:40 "It escalated to furious..." That resonated with me. I quit shopping at NewEgg years ago because a simple issue, trying to return a damaged computer case that arrived in an undamaged box, took me from disappointed to... well, furious. It's good to see they messed with the wrong guy this time. Thanks, Gamers Nexus.

[@TheFirstExelion]

This sounds to me like an elaborate scam from the werehouse employees. The most concerning part to me is the fact they don't return said "damaged" products, which leads me to think that they keep them for themselves. A lot of people should be fired for this.

[@xmlthegreat]

Or, and hear me out, it's part of their internal corporate policy. Unwritten rules and all that.

[@werewolfmoney6602]

I read earlier today that an Amazon warehouse manager got busted running a scheme where he ended up with over a quarter million dollars in merchandise (PC parts, mostly) and resold them. He got sentenced for it, today or yesterday I think. May have just officially presented charges against him, I only skimmed it. I wouldn't be surprised if the same things going on here, though.

[@WespectRamen]

@@werewolfmoney6602 i was also thinking this

[@doofy3564]

1000% this. Amazon warehouses/drivers have been getting busted more and more for the same thing. Having worked in retail/food as well as been around sketchy people my whole life, the warehouse/support was my first thought in this whole scheme.

[@tobiwonkanogy2975]

I don't think they would take them everything is tracked. even after it leaves the warehouse to a return center, the return center makes up pallets and sells those off to someone else. Everyone has a bad day and screws something up , being honest about might cost them their entire job but lying keeps the blame off any one person. Its not right but likely the cause.

[@bkbenelli]

GN: "If you make the very busy delivery person stand there while you open the box and inspect 2000 pins, you're an a** hole." So well said I can't even handle it.

[@TheDestructodave520]

Yea. Those guys are in a dead run delivering from daylight to dark; they dont have time to sit there and watch you inspect a product.

[@I-No-Bob]

Plus: Every time I needed to do a RMA, Newegg customer support made the process almost unbearable. Many times I had to 'escalate' my request to 'supervisors' that tried every trick in the book to stop my RMA. Nine out of ten times this was done when I was retuning Unopened items. The HDD enclosure was just the last straw in a long line of poor support from Newegg. Again, Newegg is the Last Place on earth one should consider buying anything from, I trust Alibaba more than I do Newegg!

[@mino4258]

I made a huge oversight and ordered a ASUS mobo that was openbox. I get it and they don't include the backplate and its covered in used thermal paste. I call and was told too bad for me. I also notice the original RMA sticker is still on the bag and it says that its dead. I ask them to look up the RMA to find out the issue. Rep tells me that it was tested and in perfect working order. I build the entire pc to find out its dead. Now dealing with this lady in the chat who takes over 5 minutes to respond and isn't helpful at all. I hate myself for ordering from this company...

[@trevor5834]

Newegg finally pulled their scummy moves on a dude who's unafraid to be vocal about small issues, let alone calling him a liar to his face and taking $500 from him

[@downhillupside]

This is going to cost them SO much more money than a single mother board, or even, potentially, all the items they've ever illegitimately refused to RMA. They certainly won't be getting my money again. Not a great move, NewEgg.

[@saassas5879]

Yep - great timing on this video considering I’m about to be in the market to build a new PC for the first time in ~6 years. Definitely not giving NewEgg any money.

[@erikedhlund4415]

​@@saassas5879 it's tragic, NewEgg was so epic... then they got sold to the highest bidder i guess?

[@ghunther0111]

They lost my business with the forced 3000 series graphics card bundles that came with exploding PSUs. Garbage company that doesnt care about anything but shoveling shit out the door and hoping a customer gets covered in it.

[@osrr6422]

No more money from me when they got bought out by some chinese company.

[@gerthddyn]

Thank god I have a microcenter. I wish you had one, my friend. They are awesome.

[@ryantruman6956]

I stopped shopping with them the moment I saw the price-gouging for the New Egg Shuffle, but now I'm going to start actively telling people to shop elsewhere. Absolutely ridiculous, predatory, negligent, and most likely malicious. Wow.

[@alecmiller5296]

Any suggestions on better places?

[@techtech9062]

Microcenter

[@ryantruman6956]

Wow can't believe I missed this for a year. As @techtech9062 said: Microcenter, if you're blessed enough to have one in your area.@@alecmiller5296

[@xXSasukeXx89]

@@alecmiller5296go to real stores where you can return things and buy things in person instead of ‘ghost centers’

[@stefanschuh2957]

I stopped dealing with them years ago, due to similar issues. Sending me broken boards, charging me restocking fees for said broken items. So, reselling after I tell them it's broken? selling used items... The list goes on.

[@Netsuko]

This makes me incredibly angry. As a normal customer you’d be almost completely out of options. Thank you for doing this, Steve!

[@volvo09]

Yep, sooooo scummy.... Get lost, stupid customer, we took your money now we're done with you.

[@zerrano]

Thanks steve

[@supasexystick]

Sorry you voided your ability for a class action when you purchased and agreed to our terms and services that included binding arbitration....

[@rdizzy1]

Yes, I would do a charge back from my credit card company if you used a credit card, but they would likely ban you as a customer after that, but at least you get your money back.

[@Mortac]

@@rdizzy1 Who cares if you'd get banned? You just don't do business with shady companies like this one.

[@Muddfoot01]

I've been a Newegg customer since 2012, and I stopped using them last year when this very issue happened to me in a nearly identical way... unopened packaging returned and rejected due to "damage". I am glad this is coming to light finally. Thank you.

[@volvo09]

Did they send it back? And if so, what damage was it? Did it look faked like someone purposely rubbed something on the socket? Or like a noob f'ked it up? I have seen people damage motherboards, but not as commonly as they're claiming. I sent like 100 back to Dell over 8 years doing repairs in an office and never had one returned. I know of co workers who damaged boards and got them returned, so this really does look like a scummy Newegg issue.

[@Muddfoot01]

@@volvo09 they did send it back to me. No idea if the damage was done on purpose by them, and I'm not claiming it was. My main issue is they knew the box wasn't opened, so how was I responsible? I chalked it up to lesson learned and have simply never bought from them since.

[@SangheiliSpecOp]

@@Muddfoot01 damn...

[@Fullmetal1291985]

Bet the guy who denied the return got fired because he did it to a guy with popular tech KZbinr upper management was like damnit billy you know we only screw the little people so there's no repercussions 😂

[@gmualum08]

LOL facts!

[@drax6018]

I appreciate all the hard work that has been put into this.

[@vertisce2845]

The last time I orderd from Newegg, I purchased over a grand worth of equipment. The equipment never showed up on my doorstep despite Newegg stating it was delivered. I filed a police report and checked with UPS who claimed that it was never shipped to them despite me having a tracking number and a delivery notice from Newegg. Newegg refused to do anything abou this to make it right. And that was the last time I will ever buy from Newegg.

[@maggot514]

I basically experienced the same thing, the difference was that I had my delivery stole from my door and they closed my support claim because i didnt have a police report at the time of filing and refused to reopen the claim. It took the threat of a chargeback and the police report to get a replacement. I told support they should have 1. unmarked boxes after X amount of money 2. After X amount of money they should default to having clients sign for the package to avoid theft.

[@alexxxvill69]

They used to be good before they got bought out.

[@Chicken_Dippers]

As a Brit, I am absolutely amazed by the US delivery system! Our delivery peeps will knock for any package that doesn't fit through the letter box (we don’t have a box at the end of our drive/garden like you guys, we have a hole in the door xD) and if you don’t answer, they’ll try give it to a neighbour and post a note through your door saying who has it so you have proof and your neighbour can’t screw you. If the neighbour doesn't answer, they post a different card through your door telling you to collect the item from your nearest depo. And the delivery person will take it back to that depo. This is ALL types of deliveries whether it’s tracked or basic second class 😅 And it’s all companies as well. AND! If you can’t collect you can request a redelivery 😂

[@nickpadgen2490]

Other than the police report I experienced the same thing with a CPU. $500 down the drain, fuck, Newegg.

[@austindavis2103]

@@Chicken_Dippers most companies will replace products you dont sign for

[@Tim_2060]

Was waiting for this. These videos are awesome, shame on Newegg

[@user-pj6oc5gy2q]

FUCK NEWEGG been getting away with this for too long

[@dwigtschrude]

I’d always heard horror stories about Newegg. I had decided I’ll never buy from them again after they shameless started pawning off exploding PSU’s on unsuspecting customers and now this just cements it

[@slzfilms]

Antonline and MicroCenter from now on... on behalf of these companies "Thanks Newegg.".

[@ARTofTY-TV]

With giant competitors like amazon, you'd think newegg would understand they can win through good customer service. Guess not. RIP Newegg. Micro Center is my new friend. (I don't work for MC BTW)

[@k4g675]

Sony/Playstation does the same thing they'll allow people to make 1,000s of purchases while suspended but won't let people refund anything while suspended and then people contact support and they just get told that they are suspended and won't refund your money and won't tell you why you are suspended and also you still can't transfer ps5 saves thru usb PS: Newegg I always saw as a scam almost always excessive prices and always charging shipping on anything to alaska

[@nickvirgili2969]

Thank you for understanding the postal workers stress as well, thanx man, for real!! We work harder than the entire country at my office so it means something to us.👍👍

[@JackRR15]

Wow this video is absolute gold. Thank you so much for sharing this and producing this video.

[@WilliamChe]

Just checked my order history and i’ve been their customer since April 2002. Almost 20 years. Thank you Steve and the Gamer Nexus team for bringing this to my attention. Even though I’ve never had any return issues with them, but knowing how severe this issue is, I don’t want to wait until it’s my turn. I’m no longer their customer either.

[@havokprod]

I was about to type something similar

[@Vincentl2189]

I was a customer for 7 years before I was bit by this exact issue. Also 5 years ago, they will continue this practice.

[@roboflex3162]

same

[@zik316]

Almost 10 years for me. I've spent several thousand dollars during that time and I'm done as well. I thought they were the less evil choice over amazon, but apparently that's not the case anymore. Has it been downhill since they sold out a few years ago? They used to be champions of frivolous patent suits.

[@RyLo18D]

Been a customer for 7 years, this has also happened to me, I’m relatively certain the hit rate is high if you ever attempt to rma motherboards in particular. Also, Newegg wont handle warranty or even doa most of the time and you’ll have to deal with the long process of contacting the manufacturer and sending products back to China yourself. Newegg has fallen far from grace

[@theodorecoleanderson7850]

This is unacceptable. When they sell "Open Box" items, Newegg should definitely take photos of that opened item as proof of it's condition before selling it. I no longer plan to buy from Newegg from this video.

[@vanontom]

They also sell open box or used items as new, I suspect (happened to me a few years ago, doubt it was accident). Especially motherboards, but possibly anything else without a manufacturer seal.

[@nicholasvinen]

It isn't just NewEgg, I bought a supposedly new 5600XT from a shop in Australia (before prices got crazy). When I opened the box the anti static bag seal was broken, the card was scuffed and it didn't work properly - overheated and blue screened constantly. Luckily they didn't argue over me returning it and sent me a working replacement after a few weeks.

[@tifforo1]

I'm a seller on Ebay with like three sold items ever, and even I would document the item's actual condition to the buyer before they buy it, and would attempt to do at least minimal basic cleaning before sending ti to them and would never send it with pubes sticking out.

[@user-sw1wq8lh2w]

The fact a damaged motherboard ever passes open box certification is ridiculous. If it was missing the CPU socket shield, that's also terrible they certified it. They know that has to be there, it's an instant rejection for RMA and has been for a decade.

[@wittywolk]

How photos would change the situation? If they want to scam they can upload good quality stuff pictures and then when you'll return it they'll say that it isn't the motherboard they sent you, that you changed it, etc.

[@NoStepOnSnek762]

Love how "real" you are in your videos. It's refreshing. Keep it up man.

[@lives4trauma]

Keep doing the great work you do! We need more people like you!

[@DruuzilTechGames]

I always find it strange when companies pick these kinds of hills to die on. Customer spends tens of thousands of dollars with us? Let's screw them on a fairly small purchase so badly they'll never shop with us again!

[@2011blueman]

Yeah, newegg is way behind the times and I suspect they don't use customer lifetime value in their decisions.

[@zikegladion6848]

Amen

[@Dowlphin]

@@2011blueman In theory we could even commend that as a kind of everybody-equal approach, but here it will surely be just careless conduct.

[@animalyze7120]

It's what happens when young college grads are put in CEO or upper management positions before having real world working experience to go along with the book material they supposedly read.

[@orppranator5230]

@@2011blueman “Behind the times”? Keeping loyal customers loyal, by returning that loyalty in kind, has existed for a long time.

[@bizzyb0t]

Gamers Nexus: "NewEgg scammed me with RMA shenanigans!" The rest of us: "First time?"

[@UndercoverPirate69]

Apparently not LOL

[@filinux]

Alienware, I owe you for the GREAT laugh and smile I got from your comment!! I needed it and you delivered!! :)

[@Tiralful]

They popped Steve’s Newegg cherry, it’s cute!

[@11BravoMike]

This! All my buddies and I know NOT to buy from Newegg. I feel bad for all the people who have yet to learn this.🤬

[@scroopynooperz9051]

He popped his cherry!

[@mmaccessories8678]

thanks for being the best at always calling out companies without worrying about relations with them and fear of not getting a sponsor from them, keep it up

[@caseytwill]

This makes me sad… I bought the parts for my first PC build from Newegg, back in the day when it seemed like 90% of online parts dealers were scams. Over the years they’ve given me amazing customer service, but I guess they’ve decided it’s not worth the effort to keep existing customers

[@mattmcpherson353]

Looks like they are expanding the Newegg Shuffle philosophy to other aspects of the business.

[@opikafafa5974]

De los mejor son unos NUDE-DATTING.ONLINE Sun: "Hotter" Sugar: "Sweeter" Joonie: "Cooler" Yoongi: "Butter" Son unos de los mejores conciertos, no puede ir pero de tan solo verlos desde pantalla, se que estuvo sorprendente. Ojalá la cultura europea se representara más a menudo tan bellamente. No puedo dejar de decir "oh, esto es hermoso" a lo largo del video.. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

[@hhectorlector]

lmao

[@snarlynx1]

It’s crazy. Newegg could’ve been the “Target” to Amazon’s “Walmart” but ended up deciding to be the used car salesman of the tech world.

[@Channel-gz9hm]

They got really shady after the original owners sold the brand. Feels like a pawn shop at this point.

[@filanfyretracker]

@@Channel-gz9hm shit, They sold it? that and them being public traded explains everything. They used to focus on C/S now its to quote a classic rap tune, All About the Benjamins

[@dotcom624]

BOOM, I like this. Pandemic style, surprised how many “free” items I’ve gotten because they’ve been broken and it cost more to ship back than to just write off. Thankful for companies like that! (Not abusing systems, just literally been told to throw, use, or donate an item that was “broken” but not unusable, like a pump on any bathroom item) edit: bathroom item, nothing specific, lol

[@LatitudeSky]

Yep. For a time, they outdid Amazon with things like upgrading shipping for free so ground orders got 2-day instead. Newegg excelled at delivering beyond customer expectations and Amazon struggled for a long time to compete. Where Amazon won was by having warehouses everywhere and their ruthless pricing. Rather than try to fight that, Newegg went down a different, darker path. It is not the same company it once was.

[@GamerErman2001]

I refuse to buy from Newegg since they sold me a broken prebuilt (it had GPU problems) with one of those potentially explosive Gigabyte PSUs. Sure I got a refund but they tried to dump a dangerous product on me! Sad thing is they may stick that PSU into another computer and sell it and kill another GPU or even worse set something flammable on fire and burn down a ton of stuff or kill someone! How are neither Gigabyte or Newegg getting in trouble for continuing to sell this product instead of doing a recall?!

[@Goon_Daddy]

A nearly identical situation involving a motherboard happened to me 10 years ago with Newegg. Haven’t done business with them since. Nice to see they’re up to their same old tricks.

[@Sicmundusest]

Great video as always! Thankyou for standing up for us customers! ❤❤❤

[@Sterlon1975]

I "won" the Newegg lottery for a 3080ti video card in November. When the card arrived it was in an opened box with all of the documentation and accessories missing. Luckily when I saw that the box it was in was closed with packing tape and was generally damaged I recorded my opening of the box. They attempted to claim that it was impossible that the item was previously sold I sent the video to them. They accepted the RMA and around two weeks later I got an actual new card.

[@daytimerocker3808]

wow im definitely recording opening cards like that.

[@tomlindo2863]

@@daytimerocker3808 or just dont buy from newegg anymore. but still maybe record...

[@ripleyhrgiger4669]

Many cards were sold after the bitcoining mining thing took a hit for awhile. No doubt you probably got a card that was used in a bitcoin mining operation.

[@brandonjohnson4121]

@@tomlindo2863 Newegg isn't the only scummy company. Definitely record any new expensive parts. Takes 5 extra seconds to hit record then stop, but can save thousands of dollars.

[@honchoryanc]

Why i only buy video cards at best buy

[@p3tj4]

The fact that they refunded after learning who he is, and what might happen, is maybe the slimiest thing they did.

[@stinkycheese804]

Have to disagree. Slimiest was having no policies in place that prevent this in the first place, then making it right when caught is just what any merchant should do.

[@2lips1lolipop72]

- 10% in their stock,in the last 2 days POOF 300milions into air

[@SlenderSmurf]

I went from zero respect to negative respect at that point

[@SlenderSmurf]

@@stinkycheese804 they only made it right because they were caught *by someone with a large audience*. Any action they take based on that is worthless.

[@ji-inroh495]

They're basically "all sales are final" in practice. And Steve, so glad this happened to you.

[@SubBass100]

Don't have time to write a story but used NE for years and sure it's happened to me many times. Nice to see someone speak up about it. Thanks 👍 Thumbs up.

[@IntelEdits]

Thank you for this video, I will not be making anymore hardware purchases from Newegg

[@q8rix]

you never noticed their WD red and Ironwolf hdd ? most of them are OEM without warranty

[@toooes]

Soooo… Amazon and Microcenter?

[@tmacfan2132]

Does anyone use Newegg anymore?

[@q8rix]

@@tmacfan2132 tech deals only promote them

[@Antebios]

@@tmacfan2132 I used to buy from NewEgg all the time, but their prices are higher than elsewhere. But NewEgg does have a huge buying option.

[@jaydse6929]

newegg refused a return on unopened speakers; Avoid newegg at all costs.

[@mouaxiong8618]

Newegg didn't even want to accept a return of 10 128gb unused/unopened packaging of USB drives, Said they all were used and have been written on. But all the drives I bought never even been opened.

[@xaenon]

I got an Intel mobo from NewEgg. Upon inspection, I discovered a bent pin right out of the box. NewEgg played this RMA game with me, and wouldn't give me my money back or exchange the board, but the original board did get returned to me. (semi) Fortunately, the only issue it seems to cause is I don't have dual channel memory, and this wasn't going to be a game rig at any rate. So my computer is actually functional, and faster than the six-year-old machine it replaced - just not quite as fast as it COULD be. Still soured on NewEgg, though. Damned shame, too. They used to be a decent source.

[@surajrai9289]

I am planning to buy a laptop, Should I or no?

[@mikemiles2241]

@@surajrai9289 get it from amazon or something

[@farexponent9173]

@@mikemiles2241 Just as bad to support amazon

[@SD-cf3tj]

Thank you Steve! :) Keep on Keeping on...

[@nicolasi1844]

Thanks for your public service content. I was considering buying an open box computer from Newegg, now I'm warned !

[@pricklycats]

Don't buy one period lol they literally sent me the wrong computer my first time purchasing not even open box. Then it stopped working within the first 20 days. They replaced it with the actual real PC that was in the original photo. But the fan wasn't even plugged in or compatible. Then they sent me the exact same fan AGAIN. Like it works but it's not actually plugged in it's just touching enough that the fan works. Fucking ridiculous amount of shit I went through with this company lmao.

[@pricklycats]

It was built by ABS so probably their fault but still

[@CoolJosh3k]

Supporting GN because of a willingness to call companies out is why I’m considering buying merch I don’t actually need.

[@Dirty_Bear22]

They have a pretty nice screwdriver set and anti static mats as well.

[@EXG21]

That's why I have 4 coasters that serve as decorations. Ha ha.

[@solarbirdyz]

You can legit straight up give them money. I have. You have to dig a little but the link is on their website.

[@kevinbaker2470]

@@solarbirdyz send a stripper/escort to their office. Steve will appreciate it

[@CoolJosh3k]

@@solarbirdyz I ended up finding that while browsing the products. I reckon I’ll grab a brand new mouse mat and a brand new anti-static wrist strap. Both of which I would actually be able to make use of.

[@TraversyMedia]

Great video. Every company should treat EVERY customer like they’re an influencer with 1M+ subs. They do this shit to people thinking there won’t be any blowback and they can just get away with treating their customers like shit. They need to be called out more often.

[@gautamdiwan5952]

Didn't expect you here. Love your videos man and the knowledge you are imparting

[@KairosObj]

Which is why I like channels like Nexus coz they get stuff like this while undercover and thus are treated like us regular folks but lil do the retailers know they may screw with the wrong one...

[@alphaspartan]

Tbh you can't expect white glove service from every company. As a business you can typically only focus on two of these: quality, speed or cost. Competing with Chinese companies who win on cost typically means focusing on customer service (speed and quality) but charging more. I agree Newegg screwed up on this one. They'll never be as cheap as the Chinese companies so they should focus on customer service.

[@herculesbrofister265]

but on the flipside, Amazon's no questions asked return policy leads to a lot of fraud and them reselling returns that are missing accessories and/or obviously used because they don't bother checking stuff.

[@SmokeyEdits]

@@herculesbrofister265 lmao i bought a little on-the-go pipe kit on amazon and someone stole it. the empty shipping bag showed up in my mailbox one day. i asked for a refund (was a cheap little thing, but all the same, i didn't get my shit) and they said no

[@AI_MicroSolder]

Thank you for making this video. All big companies have teams of people that are paid to think up horrible crap like what happened to you and hundreds of others. People like you making a really influential video like this will help force these companies to stop with the B.S.! If crap like this. Is put out there in full view of the world. These companies will start loosing money more and more. As long as there are people like you. We all as customers will have a better experience with our favorite hobbies or livelihood. Thank You!!!

[@moonbladem]

I've never shopped at Newegg, but I was planning on buying a PC case from them. Thanks for helping me dodge a bullet. Also, I applaud you on shining daylight on their scamming practices by speaking up, calling them out and exposing them. These people thrive in the darkness, hate the sunlight. Our consumer rights are being eroded by some of these business practices, like arbitration denying RMAs etc.

[@TCShaddix001]

Can we mention how even when Steve is beyond pissed, he still understands the rock and hard place customer support teams are in? So many people don't get it.

[@vileCR999]

I know, he truly is our PC Saviour

[@schlafanzyk]

Hard to expect excellent service from underpaid, outsourced workers who do not give a flying fuck about doing a good job - and rightfully so. They are not professional lie-detectors. And RMA scamming on the customer end is probably just as common as open box scamming on the seller end.

[@helldemituz]

Yeah you are right. I would love to Do customer Service for gamers Nexus. (i Was on Amazon 1,5years)

[@robinbinder8658]

i work in cps, and if you do your work good then youll always find a solution even when the company doenst provide you with tools to do so. bullshit excuse

[@_Azzychan]

I work in CS - WFH email support though ModSquad. It's rough sometimes. I try to give support people the benefit of the doubt until they start getting hostile towards me.

[@BryanGerhardt]

I decided to never shop at New Egg again when THEY decided to scalp video cards with the shortage. Then it was even more laughable when they created the Shuffle... forcing customers to buy stale un-needed products along with products marked up 20-60% because of demand. I hope this causes them to go the same path as Fry's Electronics... out of business

[@chrisness]

Best Buy just sells to scalpers anyways

[@vaikjsf34a]

glad I never "won" the shuffle

[@BryanGerhardt]

@@chrisness best buy is guilty of increasing prices and self scalping too, but has released some products at MSRP the last 2 years

[@Lucifronz]

So many companies in the computer industry (and gaming) taking advantage of scalpers lately. It makes me sick.

[@casedistorted]

Anyone remember TigerDirect?

[@kiteboarderx]

Thank you so much for this video! My first computer build was in 2018 and I’m getting ready to do another one. I vaguely remembered Newegg had some a few issues years ago selling open box items as new so I decided to search to see if that was just a one off situation. Apparently not and I will definitely not be giving Newegg any of my money. It’s just not worth the chance or aggravation dealing with scam like tactics from a large company.

[@Ladco77]

This video is 2 years old. I think it's time to share it again. Thanks, Steve.

[@joshmorgan9453]

I used to work for a company that discovered fraud in their RMA department, where an inspector would "scrap" a part due to false damage, and then pass the item to a shipper that sent the item offsite for sale on eBay. I wonder if something similar might be happening here.

[@harblfan]

FYI newegg has an ebay store

[@MoA-Reload...]

Quite a common scam in big box retailers. Currys in the UK was rife with it for a long time. Years ago when Sony still had VAIO they refused to stock Currys for a while because so many RMA's would "vanish"

[@psycronizer]

@@harblfan yep, yep, yep yep....

[@psycronizer]

@@harblfan kinda says it all doesn't it...

[@michealrossiter148]

@@MoA-Reload... when you say "so many", are you referring to the fact that Sony in a single year lost over 40,000 (Yes forty THOUSAND) RMA'd items including Playstations from Currys alone?

[@thecomfyshirt]

vids like this are why i love Steve and GN. They don't WANNA do vids like this, but when a company forces their hand, they always look out for the consumer and tell us the truth when they could easily opt for some kind of "good will" deal with these company's after they realize who they're dealing with.

[@krakhedd]

I appreciate Steve for having the integrity to still move forward with this video even after being refunded. I'm sure Newegg would have been happier to throw money and/or resources at him, a point he knows but still has too much integrity

[@tonyc2909]

Steve slaying over here. Plus one for Customer Experience. Thanks man!

[@dustinhill330]

Glad I found this video, looking to build my first pc and realized it’s a pretty terrible time with prices being insane but I was making a shopping cart on newegg til I found this video. Appreciate the heads up 👍🏼

[@vougishsoap7637]

Similar thing happened to me when shipping a return to Newegg. I had "won" a combo on the shuffle but found a better deal while the package was being shipped. This lead to me returning the products back to newegg. Both products were unopened in their original boxes when I shipped them back. Imagine my surprise when I get hit with a restocking fee for one of the products being deemed as opened by their warehouse; I started a chat with customer service where the representative told me that because the warehouse crew said one of the packages was opened, they could not remove the fee. I had pictures of the packages at the shipping facility and argued that the packages had to be unopened because I had them returned as refused shipments (this can only be done through the original label if the package is still sealed). It took an escalation and me emailing the pictures before they removed the fee from the shipment. Real fun company to work with!

[@mypeeps1965]

This week I bought an NVME drive 2tb. I bought the wrong one. The one I wanted was a TLC drive and they shipped a QLC drive. I did not open the MFG PKG. I got an RMA from NewEgg and shipped it back. I got an email an hour later that they were charging me almost $29 Restocking Fee. I have like GN have spent upwards of $10,000 over 16 years. Not anymore! I'm done with them.

[@Moonstalker383]

Yeah, that MB is gonna cost Newegg a lot more than $500. Thanks for letting their customers know.

[@Shadow-mf7jw]

I had the same exact problem with Newegg. I recently bought a laptop, that broke down within 3 days of use. I was extremely careful with the laptop, and returned it to them without a scratch. They then proceeded to deny my rma, claiming that the laptop was way too physically damaged for them to repair. Luckily I issued a chargeback and got my money. Regardless, Thank you so much for making this video.

[@khristianalexander]

Thanks so much for this video !!! You just saved me from spending over a $1k+ at NewEgg on a motherboard for my own new build. I had no idea that Newegg was such a sketchy clusterf***k of a company that treat their customers with such contempt. I will avoid them at all costs and have our advised my work procurement department to do the same. Thanks again :) How is it that the government hasn't gotten involved yet with what sounds like an organized and systematic campaign of scamming customers out of their hard earned money ???

[@CanalChipTech]

Many of these problems have already happened with our company here in Brazil. we fight against bad RMAs but nothing changes.

[@Things0]

Falar nisso, como foi a festa de aniversário do RMA da Zotac?

[@K9PT]

@@Things0 Bom ver a Chipart por aqui!...Abraço desde Portugal

[@pilaodagua]

🏆

[@seumelhoramigo6186]

Lol

[@mateuscampello]

Não desistam, é importante que essas empresas não saiam impunes, pois são enormes e os clientes, em sua maioria, não poderão fazer nada contra eles. O trabalho de vocês para melhorar RMAs é importante.

[@baneblackguard584]

the fact they refunded you after finding out who you are actually bothers me more than the fact they cornholed you to begin with. step one was shady, step two was mega-overdrive-sleeze-factor > 9000

[@siyuanliu8043]

Yeah I'm more bothered by the second part, too. Step one was to f**k one customer, but their step 2 was to f**k every other customer!

[@QuisUtDeus828]

Yeah. They're not doing it because they accepted they screwed up. They're doing it because they know 6 figure+ viewers will see this and likely won't order from them unless it's their last option.

[@SlackerU]

Now that they've fully responded it's quite obvious that theft is a part of Newegg's business strategy.

[@tomkerckhoffs]

Sounds so frustrating if something like this happens to you. Good awareness video

[@HeirofCarthage]

I got scammed by a 3rd party seller on Newegg. They faked a shipping number showing the item delivered. Took them 4 weeks to get my money. I have been their customer for 10 years. Not anymore. Very frustrating.

[@HunkMine]

This happens with anything being shipped, it probably just got stolen in the mail

[@KunaiKrazy]

Always the 3rd party sellers. I had to email Newegg three times for them to wring the neck of the seller to refund my money on a non-working monitor. Took 2 weeks of back and forth just to get my money back. Never trusting 3rd parties on that website ever again.

[@ClannerJake]

i had a similar issue, someone was selling cheaper ram as more expensive, cause who actually inspects hundred dollar items.... they then pretended to not get the RMA.... and newegg had no issues with the fact the seller was actively scamming people.

[@BradleyLyman]

This literally just happened to me. I didn't realize I was buying through a 3rd party until after the fact. The item got a "shipping label" so the site showed it as being shipped, but never actually picked up for delivery. By the time I tried to contest and get my money back? The seller doesn't exist on the site anymore. Money's just gone.

[@HeirofCarthage]

@@HunkMine I have lived in this home for 8 years and never had something stolen in the mail. Crime rate here is so low you don't even have to lock your car. Also it was only after two weeks of not receiving my item that the 3rd party then created the fake tracking number. Trust me. I can tell a scam from a stolen package.

[@TonsOfFunk]

"You should open up everything in front of the postman" is an example of someone finding anyway possible to take the side of Newegg, it's kind of insane.

[@Treddian]

I'm assuming it's someone who has staff and never actually receives anything themselves. They just assume that their staff are opening every package and checking the contents in front of the delivery person.

[@RikoLime]

Which also does nothing though, as the postman is not an employee of newegg. Theyd merely claim they couldnt trust the postmans word. Thats a bad excuse to try to use on a zenders part.

[@lodadd]

If there's one thing to know about any parcel service in the US, including USPS, it's that there's no way the carrier would be allowed to stand there that long without getting in trouble.

[@mareli82]

when i recive a packet not deliverd to my door but at the post office I have to sign for it before I open it and at that point I have asumed respncebilety that I got I want I wanted from the post service, its sign for and they are done.

[@michealwilliams472]

Literally one of the absolute dumbest takes I have ever seen. In addition to the reasons Steve gave, even if you somehow got a delivery person to stand there and watch you open and inspect it; their testimony would make zero difference to NewEgg and their "assessment."

[@Marke522]

Great video. I purchased parts to build a new tower recently and used Micro Center for nearly everything, and Amazon for anything they didn't have, or for things I thought of later when wanting to make changes. Used Newegg in the past for about 20 different builds for friends and family. Probably won't use them anytime soon.

[@erossenpai2884]

Glad I watched this video. I've bought from Newegg before, ill make sure to check with competitors before considering them in the future.

[@krayzieegg7294]

I like when companies are getting exposed.

[@pandemicneetbux2110]

It doesn't matter though because most people are idiots that are basically not paying any attention. It's one small part of why the "most popular" card would still be complete junk like an RTX 3060 even if the pandemic and mining surge never occurred. It's also something that in Steve's case is "open box." I purposely don't buy stuff like that because I natively don't trust people or companies not to scam me and automatically expect the markdown to not be anywhere near risk. All this is going to do is convince more people who see this not to buy open box and to just rely on mnfr warranty while assuming newegg's is busted. That won't stop the many millions of people that don't watch this channel. There's a reason all these corporations are still making record profits no matter the garbage and literal fire hazards they put out. ....yes I am absolutely jaded after dealing with tech companies

[@nicklen6873]

I love this fucking video. Ruin these people as hard as you can. I'm so tired of the normal person getting completely screwed by bigger companies. We need way more of this.

[@NinjaSushi2]

Oh yes. Me too.

[@themauriciobunch2442]

SAME!!!!!

[@jaydse6929]

Newegg, refused a return on unopened speakers.Avoid at all costs.

[@Gogies777]

Yeah i agree,screw these scammers.One company here in Vancouver wont even honor a return even if it's a dud on delivery just because it's covid/pandemic matter,canada computers *cough*.Also never buy an open box specially when it only like 10 percent cheaper than a brand new one.

[@TheRealMarvinLee]

Damn I wish I would’ve seen this video sooner. I just bought a motherboard from new egg and it arrived damaged. Missing stand offs for heat sinks. Had plastic chipped off of some of the pieces. They just know most people won’t send the item back. They will just try to deal with it and fix it or work around it, so they don’t have to wait for another product.

[@206stonner]

Thanks that might have saved my build. I've been planning my first build and trying to get the best prices. Now im willing to pay the 10 or 20 % more for the add assurance that product will be right and have no problems when it needs to be returned. Just a couple of hundred dollars would set me back months on my new build.

[@christophercurrie5460]

I've been a Newegg customer for years and spent thousands of dollars with them, but after this incident (and what it says about their business practices), I will be buying my PC parts elsewhere from now on.

[@roentgen571]

Me too. Ive never had a problem with them...but not going to risk it any more since PC parts are getting so expensive.

[@everythingpony]

From where? There is like no othet places?

[@cj2708]

@@everythingpony if you live near a microcenter, do try them out. I had a broken 5700xt purchased which they replaced no questions asked (they even recommended me to not use their repair service since it would cost money).

[@edm3048]

Newegg has been on my "hard-no" list for years after they screwed me over back in like 2014 or 2015. What I bought, isn't what was shipped, and they wouldn't accept the return because I couldn't return what they never shipped. Between this, that, and the third party crap they pull now they're not worth dealing with.

[@marcogenovesi8570]

They were Amazon before Amazon

[@derelictmusic3218]

had the same problem. They shipped me ECC RAM instead of regular RAM and then refused to refund me because they claim it was the wrong item. Thinking back I shoulda just kept the ECC RAM since it was worth more and I could've resold it, but instead they kept my money and the RAM.

[@sd2go]

Jesus, a slimy company

[@sd2go]

@@derelictmusic3218 they never returned the ecc ram - bullshit

[@megapet777]

damn I hope newegg goes bankrupt very soon

[@Apvizionz]

Thank you for making this

[@RB-pc7tg]

I’m glad I came across this video, was about to drop $3k+ on parts from them but I’m now going anywhere else.

[@drumchenry7357]

I stopped shopping there when they started the “ newegg shuffle” winning the chance to buy an overpriced gpu at scalpers price usually bundled with unwanted items. Terrible business practice.

[@vanontom]

They've been making a killing from the shortages, huge markups over MSRP, revitalizing the business. And yet they still continue these other predatory practices. Wonder who actually owns and runs the company these days.

[@Verlisify]

The baffling stupidity of people saying to open the box to make sure there are no problems or that you even got the right product??? So I open it, find its broken, but can't RMA it because they tell me I broke it

[@kkiwi8559]

Not even that. You can’t determine it’s functionality just by ‘inspecting’ it. You need to do a full test of the motherboard powering on and testing BIOS, I/O, etc. The most reasonable and logical thing to do is keep it in the box, and that’s exactly what he did, and even that isn’t enough. It’s a stupid argument from all perspectives.

[@ghomerhust]

@@kkiwi8559 not only in box, but in box in another box unopened. like, he could have sued over that and asked for industry-wide damages, and theres a really good chance the court would have sided with him based on the huge number of people that this happens to.

[@stuporman]

it's a good idea to film the unboxing no matter who you order from, shit happens and retailers can't control every asshole employee who decides to steal something or not give a damn about someone returning a Pentium 4 instead of a Core i7, chances are you will get that Pentium instead.

[@jakedill1304]

Tried to post this a few times lol, keeps getting pulled... But yhea my last mobo from Asus, I got it off amazon for the reason of their complex market corner scheme of a return policy that at least acknowledges that they are essentially a 3rd party dumpsterfire hole... That Asus has no sticker on the box or the static bag is concerning as hell, specially for a 450 dollar motherboard. I started a cross ship return immediately and was able to compare the two, finding the second in worse condition than the first one (box bruising, pins poking holes in bag... not a seal sticker to be found anywhere). I tried to pick the least screwed up of the two, mighta picked wrong as I haven't booted yet* and when I socketed the CPU, the socket was popped out from the board... it did pop back in though? Did this after learning that at least I'm not alone in asus not having a box or static bag seal of any kind... but basically if I had bought this from newegg, how the hell would I be able to prove this WASN'T an open box? Part of that in this case is asus lowering the packing standards, but the egg predating on these things is exactly why I go through with the bs of amazon... The only reason amazon has been able to get away with it's transition from a first party trusted to a shady random pawn shop is because of it cornering the market with it's logistics at an absurd human and monetary cost. The idea that B and H and Egg and others can get away with this same level of restock and shipping fees with the reliability of craigs but not in person... this is a low bar that I really wish people would stop feeding into. Hell I wish people would stop feeding into any of the low bars, the hyper-normalizing of this crap is not helping my pre-Milton Friedman idealistic fantasy of capitalism, much less my faith in human... yup just humans, like conceptually. I still to this day have no idea if the two BRAND NEW boards I had, were even that... were they open box? RMA refurbished? No idea, but I know if I had gotten it from Newegg it would have cost me money just to find out the lack of sticker was a norm, and I'm sure egg never takes advantage of the fact that asus ships a 450 buck brand new board with no tamper protection seals on the box or static bag... never mind potential humidity in the warehouse, cause those boxes were sccccufffffed. From what I hear, new egg is just as bad as amazon fullfill as far as breakage goes, so, at this point... please people stop supporting the efforts of gaslighting the lower bar! Apologies for the strange language and namings, trying to keep this from getting censored, hopefully this time! *(turned into a real slow build, really wish I hadn't waited but I had to get the ram from newegg on account of amazon's lovely mislabelling... and being out of the kind needed after returning that, meh... realized I was gonna have to underclock it and since gskill switched to skhyn for its new modulus, had no guide or program for the timings at the time... thus put it off lol)

[@jakedill1304]

​@RogerWilco99 Cause they gotta win capitalism by the quarter. You can't win unless you get ALL the money... by the quarter. Dunno what happens if you don't win, but been seeing a lot of companies throw themselves into the garbage the last 20 years, much more so the last 10, in the pursuit of getting ALL the money... short term. This is to a point that would make Rockefeller, Carnegie, Vanderbilt, JP Morg... all ruthless capitalists who would step on anyone in their way, in the name of building their empires, these guy's would be rollin in their graves if they hadn't owed the bones to satan... I feel like there might be something supernatural goin on in the speculative market that maybe us poors don't know, cause these twats go ham like a wrecking ball (or a junkie) in the pursuit of this tiny short term hollow win... Granted there are so many things in place that they themselves never really suffer in person, and they may be immune to shame (doesn't explain why they try so hard to win though...) Eventually given these safety nets come from the real money, things, people land... like it's gonna drain that to a point where someone might have to start handin out some peasant cake, but seems like until that happens this is just gonna be how it is... at least until we start demanding proper fruit pie, or pound cake instead of this angel food fluff they keep trying to feed us (and we buy, both happily, ideologically, and even worse... begrudgingly)

[@TylerJohnson-mg2wj]

So glad I saw this video. Was gonna build a pc with parts from Newegg. I will now find another shop or just go to my local pc shop

[@bensnow3744]

I am glad you do these I have only bought one item from them cause no one else sold it and I'm glad because I haven't had to deal with this bs

[@giglioflex]

I remember having Newegg claim this exact same thing when I was a penny-less college student. I guess they figure they can get away with claiming you bent a bin given how easy it is to do.

[@CreatedTech]

I bought $3500 worth of NAS HDDs from Newegg just a few weeks ago, but wouldn't have done so if I'd seen this video first. I'd likely be even more screwed because we're located in Australia, and return shipping is a nightmare. Props to GN for making this video and shedding light on the situation.

[@colonelwirehead2045]

I'm in Australia as well and was looking at graphic cards from them due to the lack of them here. Sure as heck not going to them now. I just can't afford to loose $2500 to a scam company. FU Newegg burn in hell...

[@ThylineTheGay]

Is it cheaper to buy from them instead of Australian hardware stores?

[@tams805]

@@ThylineTheGay You don't want to know what the price of any electronics in Australia are like.

[@CreatedTech]

@@ThylineTheGay Australia has some of the worst availability of tech hardware in the world. Not only do we simply have almost nothing to choose from, it's often cheaper to buy from overseas, shipping included (but we get screwed if we get a DOA or have to return something). I saved several hundred dollars buying these NAS drives from the US, having them shipped 10,000km across the pacific ocean, and delivered to my front door compared to walking down to the local store and buying them (they weren't even in stock). That being said, I ain't buying anything more expensive than around $300 from Newegg again after this video.

[@Jimster481]

@@colonelwirehead2045 I doubt it will be a problem. Honestly this video is a bit over the top, while I am not saying that Newegg did the right thing here. He has admitted to spending tens of thousands of dollars with them and never having a problem. Moral of the story is not to buy open box.

[@SergeyPupkoMusic]

Built two systems using Newegg... No more. I've actually had some decent interactions with them between 2013 and 2017, some of them RMA's one of them was a motherboard, everything went smoothly. No more. Thank you Steve for shining light on a major issue in customer service.

[@rodbriggs8552]

Thanks Steve for the informative video on Newegg. I have a Newegg credit account and after watching this video, I have unsubscribed from all their email listings as well as the Newegg Shuffle. I will NEVER buy anything from these scam artists. You're right by saying they are taking advantage of the GPU shortages. Shame on you Newegg.

[@FahimAhmed-xj9lq]

Gamers Nexus is quite literally one of the best things to ever happen to the PC market.

[@pcneststayinformed]

Very true. GN and Hardware Unboxed.

[@hemlocksalad5383]

Ebay sellers now qualify for the "Better then newegg" award.

[@GLHerzberg]

That's a HUGE statement right there!

[@Neanderthal75]

I sold plenty of stuff on ebay, and yeah, since there is a 30 day return policy and Ebay goes in to settle disputes, it's actually safer to buy stuff from eBay. Nevermind the fact, that any open box or used /refurbished item I posted the actual item's pictures, so the customer knows exactly what they're getting and I have done many "can you photograph the other side" -sort of requests too.

[@digitus78]

Have had better luck with ebay than newegg

[@nasanierulastname2997]

Newegg actually has an eBay storefront for certain items, meaning it’s possible to have eBay step in before someone at Newegg tries to pull shit

[@Nick-ue7iw]

between ebay protections and paypal protections it is SO much better then newegg.

[@chancedreamscape3526]

Thanks for such honest and open review if piss poor customer rip-off practices. I will never buy anything from this predatory practitioner. This video may not have been fun to put out, but it is a VERY VALUABLE SERVICE AND WARNING to those who HAVE BEEN victimized and those who my have otherwise bought something from them. THANKS SO MUCH !!!