Ge profile combo all in one stopped working .. Repair? Update

[@rjsmith0]

Its a really great concept. I bought one from Costco in September of 2023 and it is amazing to start a load and wake up to dry clothes. I also love the energy saving aspects to reduce costs. Unfortunately 3 months after getting mine, it stopped heating and I am now entering my 4th month of it not working after 4 visits from techs that aren't familiar with the machine (and we live near Atlanta so you wouldn't think that would be an issue), waiting for weeks on backordered parts (why are so many replacement parts backordered?), and now they are saying I need to have the entire heat exchanger replaced after visit 4. My wife is frustrated beyond belief and I wish I had never purchased this unit. All I get is the runaround and no resolution from anyone. This morning she indicated the clothes are dripping wet and there isn't a way to run just a spin cycle like you can with other units to try and get it to re-spin the clothes dry so we can then move them into our old dryer to dry them like we have been doing for the past 4 months. And yes, we have checked the drain filter isn't clogged, enough clearance, etc as well as have the 4 techs. I regrettably recommend you avoid this model.

[@OzarkLivin]

My original unit worked for 3 weeks. I then waited on GE for 3 months for the backordered unit, the week it was supposed to arrive they told me it would be another 30 days thats when i got a refund and had one delivered in 2 days from lowes. Not very good customer service. The new unit has been great so far except for the lint issue. The filter Mod has really helped with that problem.

[@mariomenezes1153]

This machine is on sale for $2000 at Costco. Ordered last Wed and could have got it as early as the following Monday (am in Northern VA). When I tried to order on the GE website, delivery was after two months. Looks like GE prioritizes sending units to vendors over direct sales customers. Costco includes free delivery, installation with all required parts and haul away (they took both my washer and dryer). Good luck with your unit!

[@OzarkLivin]

Thanks for the info!

[@CyrusPenrod]

Did you buy in store or online? Checking Costco online the member only price for me is currently $2400

[@mariomenezes1153]

@@CyrusPenrod I am a member. Bought online. Price is still $2299 with a $300 discount in the cart. Would suggest you also get the extended warranty. If you are not a Costco member, you can always join and cancel before the year is up. I think they refund your membership. I find it worth being a Costco member though. They are one of the few stores that look after customers. The delivery crew also took away my old washer and dryer at no additional cost. So it ended up being $2000 (plus taxes) installed.

[@mariomenezes1153]

@@CyrusPenrod Also keep in mind that this machine is 300 lbs so you want to be careful moving it yourself 😊

[@CyrusPenrod]

Oh! Thank you! Needed to add it to the cart to see the full discount!

[@Lectora30]

Wish us luck! We just got ours delivered today. We’re a family of 6. We really needed a unit with a dehumidifier for the dryer because it must go into a closet. This was perfect. I’m Trusting the 7 years of development for this product.

[@OzarkLivin]

Let us know if you like it.

[@HomeGuySolutions]

Do you have issues with lint collecting on the Coil / Condenser? I'm putting together Filter kits and I posted a video on how to deep clean the coil every few months without taking the unit apart... @@OzarkLivin

[@jairusfojas8788]

Thanks for sharing. I was gonna buy the GE, but I bought the Samsung AI washer dryer combo instead. I love it, no issues. The Samsung was more advanced I think it dry faster too.

[@OzarkLivin]

When I bought mine samsung wasn't available yet. I'm still happy with the way the ge profile is working but they have gotta get the lint issue fixed. Thanks for the comment

[@thedude2897]

I just bought one from Lowes that was squeaking like crazy. Sounds like a rear shock issue. Thankfully I'm within the 48 hour window so they're coming to take it back and bring another. I just hope I'm not in the same boat with the replacement.

[@OzarkLivin]

Good thing you are within the 48hr window that will make life much easier! Let us know how the new one does.

[@HomeGuySolutions]

Do you have lint buildup on the coil?@@OzarkLivin

[@jeanlucdrion1152]

This is not off to a good start . Taking that 300 lb machine in and out of your home is alot of effort and the risk of damaging something. All of this was supposed to be tested and inspected for quality and durability at the factory . I will have to look at its warranty again because i can see something going out as soon as the warranty expires. I still think they could've skipped the auto dispensing and put in a roto spray wash stream instead. Go look at the 1969 Lady Kenmore Combo . Now i had that machine and i could count on it every time.

[@colinsace1]

I just knew when these came out that there would be problems…. 😕 Shame they couldn’t get you a new one sooner I would have just bought a cheep 2nd hand machine to tie me over till then and keep it as a spare (you might need it again) Better luck with this unit but I think it’s to technical for a washer/dryer 2in1 but I do own a heat pump tumble dryer and it’s so cheep to run it’s great was just a lot more expensive than a ordinary dryer… my old washing machine was a combined 2in1 and that didn’t use my much electric either when on drying cycle just everything would smell like rubber sometimes 😐

[@Bobotrucker]

This can happen with any new appliance or anything for that matter..I had a compressor go out in the first year on a $1700 LG fridge.. ended up having to fix it myself because they claimed I messed with the unit..but they did end up providing the new compressor fortunately I have the equipment to do this sort of work..

[@Ikey04-ge9gy]

LG fridges are known for their compressor issues in a short time. I wonder if that’s a similar case to this issue in the video?

[@purevil302]

Do you know which direction the air flows when drying? Is it flowing left to right, ciming out theough the blue coils on the right? Or the other way? Because i have a huge amount of damp lint residue on yhe left side when i look inside the lint area. The blue coils are clean. It isnt deying, behaving as if it isnt getting enough air. I can't reach that area to clean it.

[@OzarkLivin]

The air moves towards the blue coils

[@questube1967]

How about today? Is it still providing what you need? Would you recommend this for a larger family or is this better suited for fewer people in a house doing smaller loads? It seems awesome but we don’t want to feel like we lost a bet and buy something that is not accommodating to larger families with more usage. Would appreciate your insight and thoughts.

[@OzarkLivin]

Still happy with it! We have ran 60 cycles so far, family of 4. Will definitely work for larger family. So nice to throw a big load in and come back and it's done.

[@mrtoast33]

Did you call GE yourself? Or did your technician call for you? I'm having the exact same issue with my unit but the tech that came out didn't even know how to troubleshoot it or access the fault codes. Hoping to get some answers from GE myself.

[@OzarkLivin]

My technician called GE and got the replacement approved. Also send GE a message on Facebook they actually pulled my codes remotely if you are connected to wifi.

[@douglashughes2331]

Notice it was on backorder but you could get one in a day if you bought it. Companies dont give a shit about customers only how many sales they can lock in. Not saying GE is any different than any of them but we, as consumers, need to stop putting up with losing $600 because companies like GE need to keep product on the sales floor. They already had your money and their profit, "screw you" is the attitude.

[@joesweeny8093]

Got my first unit December 9. After multiple visits from a technician and time off work to meet with them at my at my house, and countless hours on phone with GE was sent a new one.doesnt work properly! No refund. They are sending me my third unit. So tired of this!

[@OzarkLivin]

What was the issue with the first 2 units? How's the 3rd unit working for you?

[@weldinggirl]

Hey there I’m just wondering I have an AI button at the top left screen and when I turn my washer dryer on now it goes directly to the dry settings. It won’t allow me to go to the wash/dry setting do you know why

[@OzarkLivin]

someone else had this issue and they just powered the unit on and then held the dewrinkle button until the AI button disappeared. Let me know if that works

[@theonceandfuture2610]

Keep us updated on if you still enjoy it and it’s working okay!

[@OzarkLivin]

No problem anytime you want an update or have questions just let me know. We really do like this unit, we have ran about 45 cycles so far no problems.

[@kmain0]

Should have got a speed queen

[@codyharris3741]

Did you get to keep the old one

[@OzarkLivin]

No I was hoping I would get to so I could try to repair it. I ask the GE guys that came to pick it up what they were going to do with it and they said scrap it. SMH

[@skyserf]

@@OzarkLivinThat’s a shame. It’s also unfortunate not knowing exactly what the problem was with the first unit.

[@djespo69]

I got my 2 days ago at Costco for $1850

[@OzarkLivin]

That's a good price!

[@pt-dz8rm]

Only machine that actually cleans is a speed queen.. all other are garbage.. Do not waste your money on anything else.. SPEED QUEEN USA MADE & #1 rated..

[@AhmedAlaa-vt5fu]

I have the same unit and stop drying after two weeks

[@OzarkLivin]

That sux man, have you contacted GE?

[@AhmedAlaa-vt5fu]

@@OzarkLivin yes they coming to check it on monday nov 13th , people saying this washer is not for every day use

[@OzarkLivin]

Please let us know what they say! Man i don't know about you but if we don't wash clothes everyday around here we in trouble. LOL

[@Kne2450]

SAME!!! My unit stopped spinning the drum after 4 weeks of use!!!! The drive belt was shredded and off the pulley! HOW can a 4 week old machine have a shredded drive belt? I am BEYOND frustrated!!

[@OzarkLivin]

Any update? Did the technician show up Monday?

[@eyoeltewdros1]

How often do you clean the filter?

[@OzarkLivin]

I think they recommend every 5th cycle, the machine reminds you but it really depends on what I'm washing. If I'm washing towels I clean after 2 loads.

[@HomeGuySolutions]

look closely at the blue coil for signs of lint buildup. I posted a video on how to deep clean it without taking the unit apart. @@OzarkLivin

[@patcola7335]

You're better off with a separate washer and dryer.

[@OzarkLivin]

yes and no. If it breaks yes, if its working like it should it is pretty awesome. Throw a big load in come back and its all done. Honestly everyone has different situations. We love the unit even after all our problems and it really cuts down on the electric bill!

[@patcola7335]

@@OzarkLivin KZbin deleted my comment because I said our appliances from GE are made in China. Purchased a GE portable dishwasher that was over $300 cheaper than the plastic tub Whirlpool which was going for over $800. I try to buy American when I can but with the prices of things so high you have to do what you have to do sometimes.

[@MrThe1234guy]

Does it really cut down on the electric bill though? I mean I doubt it would be noticeable, would it?

[@OzarkLivin]

@@MrThe1234guy yes it really does.

[@Ikey04-ge9gy]

You really are. Much less to go wrong. In each unit compared to this. Even if it works right for a while the likelihood of failure is so much higher. Had an LG washer dryer, crapped out in just under 7 years.