GenAI and the Service Desk: What does this mean for you?

Explore the cutting-edge discussions and transformative ideas shared by our esteemed panelists in our exclusive online session on the future of service desk support powered by GenAI.
💡 Explore the Impact of Generative AI with Industry Thought Leaders:
👨‍💼 William Maxwell McKeon-White | Senior Analyst, Forrester: Join Will as he shares insights into modern service delivery at Forrester, focusing on unified communications, proactive help desks, chatbots for employee support, and more.
👨‍💼 Ahsan Baig | IT Innovator with 30+ Years Experience: With over 30 years of IT experience, Ahsan leads AC Transit's tech direction, driving innovation, digital transformation, and cybersecurity. Learn from his expertise on GenAI's impact in the service desk domain.
👨‍💼 Manish Sharma | CRO, Rezolve AI: Don't miss Manish's insights into how Rezolve.ai harnesses Generative AI to revolutionize service desks. Gain invaluable knowledge on AI-powered service solutions.
📝 Highlights from the Agenda
1. The current state of GenAI Evolution - Maturity and adoption
2. Changing expectations of employee support
3. GenAI in Service Desk: key areas under transformation
- GenAI in Agile Enterprise Knowledge Management
- Conversational Ticketing and Automation with GenAI
- Agent productivity
4. Integrating GenAI in Collaboration Platforms like MS Teams
5. The Future of GenAI: Innovations and Expectations
6. Real-life experience and perspectives from AC Transit
7. GenAI+ITSM fusion: 1-year product journey from Rezolve.ai
8. Interactive Q&A Session: Insights and Engagements