GENERATIVE AI IS NEW AND EXCITING BUT CONVERSATION DESIGN PRINCIPLES ARE FOREVER

Generative AI used in conversational AI brings so much excitement but Large Language Models (LLMs) and generative AI cannot serve as a drop-in replacement for traditional chatbots and virtual agents
If you’re an app developer or conversation designer who’s aiming for a balance between generating creative content and creating amazing customer experiences while adhering to conversation design best practices, then this session is for you! Discover how to craft conversations that naturally and intuitively help people solve everyday problems with help from generative AI. And check out the latest features in Dialogflow CX and Vertex AI Conversation, along with a demo!