SMS in US & Canada | Genesys Cloud Community Q&A Show

SMS (texting) regulations are changing all the time, so much so, we decided to invite a Genesys expert to talk through all the hang-ups with SMS (US & Canada). We are happy to welcome Amanda Logue, a Technical Program Manager, who goes through recent changes to SMS regulations, as well as upcoming ones that you should know about if you use this application regularly.
Reference Links:
Genesys Online Community
community.gene...
Genesys Resource Center:
help.mypureclo...
Genesys Knowledge Network (GKN):
know.genesys.com/

[@sushmithab9822]

Hey, I have Genesys cloud account as part of my work, I tried to access the trainings on beyond cx but I get error as " sorry for inconvenience we are not able to load content at this time due to technical difficulties" If I try to access any specific training it says " an active beyond subscription is required" What exactly is the issue..but I have signed through my Genesys account

[@GenesysCommunity]

Sorry you are having this issue. Please contact Beyond directly. [e-mail]

[@MichealMcComber]

you should have faded out the background music so the focus is on your Matt and your interaction with Amanda. When you are hearing impair that background music is off putting