absolutely terrifying customer experience. Failed to receive return for defective product. Customer service representative Jackie Flores who claims to have no boss above her, is very unprofessional and condescending. She promises to accept return request over the phone and the day later changes her mind because I did not give "heads up" ahead. Anyone at GM reading this should make sure to listen to the recordings of the phone calls and emails that she sent to me and see how unprofessional and rude she is in trying to defend why she is being fickle. Absolutely ridiculous. I loved gentle monster and I was a loyal customer for 10 years. Now I absolutely hate the brand and everyone who works there because they have the most unprofessional team that I have ever encountered in any retail brand. I am sure she will say that she responded according to policy. If that is actually true, this brand should cease to exist giving how terrible their CS is.
@nc4028 Жыл бұрын
hello i hope this message of mine gets noticed, I am writing to express my interest and desire to become one of the models or ambassadors of GENTLE MONSTER PH. I know i am not known by a lot of people and also not a professional model but i really am in love with the brand. I have been keeping up with GENTLE MONSTER news ever since ive heard of it back in 2016 when i was still a kid because of my interests in korea at the time and a lot of my favorite celebrities have been using your eyewear a lot and since then I have been lin ove with a lot of your designs. I hope I can get an opportunity from you guys to represent at least my province here in visayas for gentle monster. Wishing and hoping for a reply, thanks!