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The combination of speech-to-text transcription and generative AI is offering enterprises new opportunities to analyze audio conversations occurring with their customers and among employees, with the right security guardrails. Interactions that include voice and text are a gold mine of insights for every company. In this talk we'll unveil new capabilities that demonstrate how you can extract insights from these conversations quickly, with a focus on improving call center productivity.
𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀:
* Matej Divkovic
* Panos Periorellis
* Heiko Rahmel
𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻:
This video is one of many sessions delivered for the Microsoft Build 2024 event. View the full session schedule and learn more about Microsoft Build at build.microsof...
BRK111 | English (US) | AI Development
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