Golf Warranty update: Customers response to Court warning and charges!

Golf warranty update, we explain why we are in a stalemate situation and customer reacts to court warning email. We have a Cosworth day apart from that, one Cosworth block amongst belongs to Adam Smith fellow youtuber

[@Adam151082]

Nice to see my block on the channel mate. 😁👍🏼 Thanks for the kind words.

[@hernesillydad1]

Is that coz u r a chancher?

[@Adam151082]

@@fiestaturbo1287 not long studding. Gordon who I went to see doesn't do long studding

[@robert1016]

I had a signs up in my shop { All computers not picked up and paid within 30 days will be disposed off } I always phoned my customers 3 times, if I got no response, I would hold it for a couple of weeks then ether sell it or scrap it, never had a problem in 25 years, one guy came back after 9 months lol, what business has room to keep items in storage for that length of time, I think your being more than fair, going down the court route is hassle and stress no one needs hopefully you cane sort something out between yourselves.

[@fetus2280]

I do the same mate. 30 days to pay the bill or the system is sold. I make sure the customer/client is Well Aware and signs a waver. I dont store and I dont Care about your gear. I repair it/upgrade it etc . If someone wants to make an Upgrade thats pricey they pay Upfront for parts + 10% towards the hourly or they pound sand. 30 years now and ive had One guy like you that came back a year later. I dont fuck about and I expect others to follow suit. Theres a reason my rates arent the cheapest, you Get what you pay for here and then some. Live and learn right? Cheers.

[@julianpritchard2558]

Somewhere in the back of my mind , is something about the coil wiring being something to do with the oil pressure warning!! Had it on a scirocco many years ago. Sorry to be so vague . I’m old!

[@mesomachines]

It sure would be helpful to have an engine test stand, although I realize that you rarely deal with complete engines. You would have an immediate answer to whether some of these problem engines are good or bad.

[@catxls1835]

I actually recommended Adam to Barum engines ages ago! Great video and looking forward to Adam's engine getting the Barum lick.

[@thefreedomguyuk]

Lee, you're a good man. Next time I need work done, I'll look you up. But I think you're way too nice with this customer. He does not stick to his part of the deal. Tell him to get an engineer in within 2 weeks. If nothing happens, take his non-payment to the fast track court (small claims). Cease any communication with him. You really can't spend any more time on this. Good luck !

[@serialcoins]

Once you start the small claims court action, stop all contact with the client. This guy is only trying to muddy the waters. Everything is then dealt with via the court. Once the client is faced with the courts he will be forced to confront reality. At that stage the client either decides to settle or play a much shorter game with the court

[@blankschematics3277]

thats is not a good idea, "Pre-Action Protocol for Construction and Engineering Disputes 2nd edition". States: Section 3 Objectives. 3.1.2 to make appropriate attempts to resolve the matter without starting proceedings and, in particular, to consider the use of an appropriate form of ADR in order to do so.

[@thefreedomguyuk]

Exactly!!

[@thefreedomguyuk]

​@@blankschematics3277 The client has not been fulfilling his obligations. So this become irrelevant

[@CrimeVid]

@@blankschematics3277 I think that Barum have tried all that !

[@blankschematics3277]

@@thefreedomguyuk Previous obligations have no influence on the pre-action protocol, ADR will take into account all previous actions by both parties and draw their conclusion from it. My guess is the defendant is well aware of this, or taking legal advice on the matter, this is why they have requested ADR. Stopping all contact as recommended on first posted above is a bad move, as refusing to accept ADR is likely to result in the Court dismissing the case, or at the very least, it will be looked at unfavourably by the Court as you will have failed to attempt settlement out of Court. This is why the protocol states “in particular, to consider the use of an appropriate form of ADR in order to do so.”

[@robertburrows6612]

You can send a letter warning him if he doesn't collect his engine within 30 days you will consider the engine has been abandoned and you will sell the engine, to off set your cost, and then start court proceedings to recover the rest of your cost. Warning him if you win in court this may affect his ability to get loans or overdrafts in the he future

[@samrodian919]

Yes but pay the bill before collecting the engine!

[@davidcoyle7125]

Storage charges for customers parts seems a bit mild, agree with the charges but after a certain period of time there should be a clause where the items will be scraped at customers expense and all costs sough though legal means.

[@gordowg1wg145]

That's basically "a lien" from what I recall of my senior exams some decades ago. Yes, checked and it's still an option.

[@barnesandrewj]

FIRSTLY - Ain't email and in writing great. Proud of you and how far you've come. You mustnt stress further!! Why because... SECONDLY - He's simply stalling as doesnt have the $$!? You have him against the wall and he knows it! IF\ALREADY HAVE ironed out the rest of your process, and if you havn't your lawers will give you the steps, and then take their end out of the correct court disposal\order too!! This OCD huge fan is Super Proud of how you've picked up that end 😃 Blessing to you and your loved ones.

[@DaleSteel]

Issue a 14 days notice to pay. If he doesn't pay issue county court claim £70. The court will offer a resolution service before a hearing anyway

[@thefreedomguyuk]

The fast track court is sadly quite dear these days. But still the way to go.

[@DaleSteel]

@@thefreedomguyuk I don't call £70 expensive.

[@F40pete]

Myself along with a few other people, we suggested yourselves to Adam especially as he wants to go to around 500 brake horsepower that he would need the long stud conversion especially if he wants reliability and not to blow head gaskets etc

[@petermcilroy3224]

Good on them putting their hand up on the bearings. Tell the bloke with the golf you are going to put the motor together and sell it to recover your costs

[@keithfletcher6123]

Adam’s a good lad having a go - good to you’re collaborating …

[@winzracingNZ]

If you're really taking court seriously... Do the court thing... Don't answer any contact via any other means

[@coastaltrikes5809]

A scorcher? We don’t call it a scorcher here in OZ unless it’s over 40 degrees

[@ataxpayer723]

Send the Golf customer a letter stating that if you do not receive full payment within 14 days that you will dispose of the engine. It's time to add a storage charge clause to your estimates, your warranty, your T&Cs and to the footer of all of your emails. You also need to add a Romalpa Clause to your T&Cs and to your estimates.

[@lenbaddeley957]

Hello, these may sound a silly questions, re this engine. Did the customer try changing the oil pressure sender unit, did he connect up a mechanical oil pressure gauge to check the pressure at idle? Is he using the correct oil filter? (some cheap ones do not have a return valve built in, that allow the oil galleries to drain after engine shut down, not a good idea). Has the oil pressure release valve been checked to see it is not leaking or stuck open? Has the oil feed to the head been modified to increase oil flow to the cams etc? I had this on a so called, BMW E 30 "race" engine, that, caused low oil pressure at idle, it took me some time to find the problem! To me, these are basic checks.

[@Scotty-UK]

Was in craddocks the other day as I live 5 minutes away 😎

[@domchessh4604]

how do you find the time to actually do any real work?. ignorance & ego is hard to go up against sometimes? love the channel fella.

[@jamesplotkin4674]

Just to eliminate a variable, I'd advise this guy to swap out his senders between engines and see if there's a difference in readings.

[@davidpickard9393]

Hi Lee the dust is still on the phone socket

[@richardmessenger9474]

You could grown potatoes on that socket...😝😝

[@Cut_to_the_chase_man]

All work incurs a refunadble inspection fee payable before tear down.

[@eamonnquinn9585]

So on the golf engine for what it’s worth here is my view: 1 - all replies to the customer state the facts only - don’t engage is any discussions, be clear and consistent, repeat your terms and conditions just cut and paste from your initial quote, 2 - 21 days notice of recovery of costs via the courts, 3 - pay up the court fee and let it run. Let us know the outcome in a few weeks. 4 either way move on.

[@tentotwo8290]

This has probably been asked before, but………… does the work you do on the pistons affect their strength? Thanks

[@ToreDL87]

A block can only be skimmed so much. As such, pistons are made for material to be taken off to the extent of the block they're made for. A.k.a, it does not affect their strength so long as the power that engine makes is what the pistons are rated for.

[@davelister7183]

you're absolutely on the money with the golf engine, storage fees are a standard thing, the guy sounds like a chancer, he did post about this in a mk2 golf group and the comments didnt go his way so he deleted it, the bottom line is the thing is well out of warranty, you owe him nothing, obviously if you found something wrong with it you'd probably fix it out of goodwill, but you cant fix what isnt broken, unfortunately it looks like you're going to have to chase this guy to the ends of te earth, which probably isnt worth it, take legal advice, put a date on the matter that he must respond by, if no response scrap the engine and move on (or sell it to recoup)

[@bob1947essex]

If her wants to go to a dispute meeting, he'll lose. You have proof and he's seen it, that the engine is ok. Unless he can offer some proof that there is been a machining or assembly error, he's lost his case.

[@kevinevison3117]

Hi.lee. The work you did on the pistons does that affect the compression ratio at all.?kevin

[@davejohn6261]

Craddock land rover based in cannock staffordshire

[@timmiller2460]

What is the interesting looking 4 cyl side valve block next to the Cosworth head featured last? I don’t know if this is one but do you get involved with white metalling engines?

[@josephp5058]

Lee - don't mind me saying, too many adverts mate haven't come here to book a holiday

[@WiekingderViking]

Bronze valve seat inserts? Is this competition only? Do they last longer, or what?

[@countrywideboy]

Do you rebuild Subaru engines ???

[@kal5163]

Make sure you copy and save all correspondence, and definitely record all conversations. Basically, do everything you can to cover your arse. This guy is pushing his luck, he's convinced himself its your problem, not his. By agreeing to check the engine over, you threw him a bone, he saw it as an admission. This smells all day long like its going to go legal. Do not dispose of the engine under any circumstances, unless advised by a court to do so. A pain, I know, but thats the nature of disputes.

[@91rss]

Saw a shop that runs builds via an electric drive on the crank , to confirm pressures . they rigged up an oil supply tube and the block drains into a catch pan. seems to be the best answer. or stick the engine in and use a wet line analogue gauge you calibrated that will show pressures.

[@MDAdams72668]

My last email will state here is the bill as of today storage is ____ per day and if not paid and collected in 30 days engine will be scraped and you will be sued for the outstanding debt AND then that is what would happen(only I would sell the engine to the highest bidder)

[@ianalderton6683]

sadly- the theme of the channel is going towards customer problems- which is probably around the 5% 'max' mark- you can balance this out with with the other 95% positive work done- which everybody is surely very interested to see- me for one ! : )

[@oakwoods55]

I made a comment on Adams channel to contact you, for engine work.

[@Airgunfunrich]

And what if an independent engineer deems you are at fault. When I was building engines we had a test stand that I made so could run engines make sure oil pressure ok. Obviously you can’t do that with an incomplete motor. Only other thing I used to do was record everything, mobile phones great for that. Then the customer gets a complete record of their build

[@SkylarkCamperAdventures]

Only needs one email or letter now….your date in court to pay up is……

[@thefieldofdreams_]

You messed up by accepting it back after 2 years ?

[@martinplayford6786]

Nice video but what are you doing getting involved as a middle man on the Land Rover engine. Why didn't they just send the engine to Craddocks. Seems weird to me.

[@whitacrebespoke]

They built it and supplied parts so their contract it with supplier. I’d have been asking for replacement bearings and fitting them and invoicing supplier as this may bite them if the suppliers make a mistake with it.

[@martinplayford6786]

@@whitacrebespoke I hear what you say but it sounded to me that the original contract was between the engine owners and Craddocks. The fact that Craddocks sub-contracted the works to Baram is I believe a side issue. Also I understand that Baram are not doing anything to the engine other than sending it to Craddocks. All sounds convoluted to me. Maybe I have misunderstood the process as when all is said and done the cam bearings manufacturer must be footing the cost of the correct replacements.

[@whitacrebespoke]

@@martinplayford6786 other way I think craddocks supplied the bits to Barum who were doing the job for Devon 4x4

[@martinplayford6786]

@@whitacrebespoke Anyway I hope it all gets sorted without any furthe problems to Barum. Have a good weekend.

[@andrewplumb6189]

In a perfect world, you should take him to court and you should be awarded all you are due. however you only need a flakey judge and anything could happen.

[@kjb1954]

get solicitor to create a LIEN on the engine for the outstanding costs. customer informed he has a designated time to pay and collect the engine or it may be sold to recover the debt owed and any monies in excess of the debt returned to the owner, seems fair to me.

[@adrianrigby1933]

I like watching your videos, which are mainly about when reality gets in way and things do not go to plan. But i would bet that the videos are about less than 3-4% of the total number of engines that go through your hands. As in 3-4% of engines you work on have an issue. Nothing is perfect. I wish you well. When i built cosworth DFV engines for a living there were still issues.

[@happygarage6310]

About this golf engine, could it be less of a headache to reassemble it as it was received, write a letter stating your findings, and ship it back to his home address? I'm just thinking that for what little is at stake labor wise, it may not be worth the time and effort to go to court, just cut the loss where it's at and move on. Just a thought, great videos, keep up the good work.

[@davelister7183]

if you send the engine back you lose your leverage, nothing leaves until paid for, including any accrued storage fees

[@DaleSteel]

This is a business not a charity. I know.. why don't you go to work for a day and tell your boss you don't want paying? What a retarded comment from you.

[@teamidris]

I wouldn’t want to build a whole aluminium cylinder head back up with weld unless I knew someone who could anneal and de-stress it. It’ll be like a banana :D

[@TamTran-vw7zm]

What are all these messages requesting contact with (I suspect) fictitious people, or perhaps scammy ones? Why have they invaded your questions? Any idea what they want? I haven't responded, nor will I. But I'm curious, as some of purport to be from the channel.

[@Interdimensional27]

Probably bots

[@Phuc_Yhou]

Should have swapped Golf senders over from the other engine and everyone would be able to see its probably the fault

[@stevenfarrall3942]

ADR? Er. What 'dispute.?

[@derekhobbs1102]

Meanwhile in South Australia, I'm freezing my butt off at 13°c.

[@stephenscholes4758]

5 straight days of 8° max in Ballarat. Doesn't bother me but

[@derekhobbs1102]

Big nope from me.

[@johnhayles16]

You do say in 90% of the vids you do about the storage charge in sure he's watched at least one of the vids you put up

[@pauljohnson4123]

It's out of warranty, full stop! Tell him to p-off

[@shakey2634]

Did he report the problem while it was still in warranty? I’m amazed that this guy is still in business, he reports a warranty claim seems like once a week.

[@richardhartley1705]

👍👍

[@fredflintstone8048]

It could be the customer is having trouble finding an independent engineer that will: 1) work for free, or cheaply 2) lacks integrity enough to rule in favor of the customer regardless of findings. Pretending that the situation is unclear and continuous clarity is requested is often just a deflection, a means of creating delay through confusion. The perp often hopes to wear the opposing party down to the point of them throwing their hands up and giving them their way.

[@rreiter]

I don't know how the law works in your part of the world but can't you do what tow truck companies do with vehicles? Up front in the service agreement state that goods not picked up after x days will be auctioned to recover debts owed and storage costs. Or maybe a small claim judgement in your favor is needed first?

[@bill8by5]

"How is it, that of all Barum Engines clients thus far have no issues with clear, precise communications - verbal or in writing - and you are the only one with a complete "misunderstanding"?

[@matthewowen7969]

You may find a letter before action may get his arse into gear

[@gogetem188]

YA NO BARRY they make these things called air conditioner lol

[@TCBOT]

why did he not just drive it if it broke he could of sent it back might be nothinc wrong with engine at all if so u just wasted time and money wtf why if it had an issue id fail soon enough and be fixed under warranty instead guy dont use it buys another engine wtf

[@doneB830]

A technical solution with an engineer is the only way, a court will always rule against mechanics unfortunately.

[@johngrundy4941]

Regards the golf engine , would it not be better for you to get to the bottom of his oil pressure problem,

[@Airgunfunrich]

At least no click bait thank f&ck

[@hymek7017]

Keep insisting on sticking to the agreed independent engineer's inspection. Get that done at the customer's expense and then agree next steps. Good luck.

[@Hydrogenblonde]

Lee, you are not responsible for his ability or inability to understand. You are not your brother's keeper.

[@retroclickmedia4422]

He needs to find 3 engineers and give you the choice to chose one of them.

[@retroclickmedia4422]

Sorry not on it. I am a carpenter and in the past when there has been a problem with quality the lawyers suggest a list of 3 specialists who you can chose from. More than happy to call you tmw (couple of glases of wine down)

[@SimonWallwork]

About 40% of the public are stone mad.

[@daddyfixit5188]

All the e mails are done by him because he is hoping to collect evidence. He’s dragging it on in the hope you will give some sort of evidence against yourself.

[@billjamison2877]

The client sounds like an unreasonable WACKADOODLE! It seems their species habitat world wide!

[@carguyuk7525]

You are too generous. The guy needs to pay you. You have done too much already. Put a time condition on him.

[@samrodian919]

You'll have no problems dealing with John Craddock's. They're a very reputable company in the Land Rover world and good to deal with. On the golf engine just sue the bugger and just before you put the paperwork into the court send him the very first email stating your terms of agreement on what was going to be done and remind him of what he had to do and so far has failed to do. Give him seven days to pay up and if he doesn't, then put the paperwork straight into the court and from then on do not respond to any further communication from him. Once the paperwork is in the matter is under the law ( Sub judicae)

[@jcadult101]

35.5*c here at lunch time, so not even hot yet.

[@twalsh51]

Your assessment and course of action is 100% correct as long as it's on paper. He failed to get the engine inspected by an independent engineer so he will fail in any court action. This guy is a scammer. ☘️☘️

[@mkllove]

Lee, you've been too nice, too accomodating. This individual has dragged this out beyond all reason, and you have permitted it to occur. That is YOUR fault, it's beyond time to take a mechanic's lien on engine, I doubt he'll ever pay, even if you go to court, and it appears he's playing a series of delay tactics. You've already spent many times the monetary value labor/parts of original bill in added concessions, delays and back and forth re-negotiations requiring YOUR time, which IS a cost to the business. Get the mechanic's lien executed and you can then sell or gift away the engine DONE ! He won't get the engineer, and notice HE's not insisting on one being brought in, he wants another roll of dice with ADR to see if he can get out from under the entire bill and obligations. I guarantee some of your other more local customer's with a Golf would love to take on getting a spare engine with requirements being that they install it AS IS and bring it to your shop immediately after installation to be tested and run in by yourselves to verify there was NEVER a problem with original job. This will also allow you to get KZbin content on task and some compensation monetarily as well as restoring reputation re Golf engine services. He's already gotten car running with another engine, he doesn't need the one he requested you build up anymore, maybe you can avoid lien if you get him to sign off ownership of engine in exchange for bill and promise to END to this issue NOW.

[@paulnolan1352]

Lee, you’ve got a great channel but seriously you are gonna have to tighten up with your contract with customers. You are always going to be having problems as it’s the business you’re in. Make a plan and stick to it. Cheers.

[@engineeringscience3998]

I think you should go to court. It’ll come out that the engine wasn’t ‘fit for purpose’ from the start and you Didn’t change the intermediate shaft bearings and they’re clearly damaged.

[@stevencoyne4971]

Your Tacking Too Much On Mate !

[@LizardCustom]

Why is this not in the hands of your solicitor but then discussed on social media ? Why wait till last couple of days to reply to an Email ? not very professional, sorry it just KZbin nonsense not more or or less

[@thomasmcglinchey2024]

How much money and time have you wasted at this point about this engine. Ship it back the way it is and move on . Just do work for big money engines. And try an avoiding these type of jobs . Probably nothing wronge with the engine just the customer looking to get a few quid out of it all.

[@MINKIBIZ]

First :)