Navigating Observability at a Shipping and Logistics Company | DFDS | Grafana

DFDS is a historic pan-European shipping and logistics company. Jan, the Cloud and Automation Architect discusses the company’s journey towards implementing a robust observability strategy across its vast and heterogeneous infrastructure. From steamships to modern microservices, DFDS has evolved significantly, necessitating a scalable and effective observability framework to maintain reliability, reduce costs, and improve incident response times.
Jan explores the unique challenges posed by DFDS's diverse tech stack, including both modern and legacy systems, and how a small, enthusiastic platform group drove this transformation. Key topics include the importance of aligning on standards, balancing scope, engaging community enthusiasts, and managing regulatory and financial considerations.
Through practical insights and lessons learned, Jan will demonstrate how observability is not only crucial for operational efficiency but also essential for delivering a superior customer experience in a complex, dynamic environment.
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