GSI Infinity Mug & Customer Service

amzn.to/2SfZzq3 - GSI Infinity Mug
I recently bought a GSI Infinity Mug that had gradation marks printed on the side. My old mugs didn't have that and the cozies were showing signs of wear. I contacted GSI customer service and had a very pleasant experience thanks to Robert. He sent me 2 new cozies for my old out of warranty ones at no cost. I have to give GSI 5 stars out of 5.
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[@jimmiedaniels9514]

The GSI customer representative met and exceeded your expectations. That is a sign of a good company, when employees are allowed to make decisions and think outside the box.

[@SeniorHiker77]

Yes but I thought I handled it gently so he was willing to help. Lol

[@markluke8447]

Robert is the man, he was very helpful to me with my request. Excellent customer service.

[@SeniorHiker77]

Glad you had a fruitful experience with GSI.

[@HikeCamp]

It is great to find outdoor gear companies who put the customer first... 👍👍

[@SeniorHiker77]

Yes they did with me. Thanks Max. ✌

[@reelhappytravellers2691]

This video deserves applause.....many congrats!!!!!!!

[@SeniorHiker77]

Many thanks for that thoughtful comment.👏👍

[@GSIOutdoorsLLC]

Thank you for the great review and glad you were happy with your GSI customer service experience! Keep adventuring

[@SeniorHiker77]

You must read the comments. 👌✌

[@Curlew-Corner]

I agree. The GSI customer service is excellent. I have two of their 1 litre Duck water bottles. The top on one cracked. Perhaps I’d fastened it too tight but when I got in touch online, their rep here in the UK sorted it immediately and a new top arrived within days. I love GSI gear - I have stoves, pans, an 8” skillet, cook sets (minimalist, soloist and dualist), mugs, plates, bowls, cutlery, cutting board, sharp knife, grater; the list is endless. Glad you had a positive result.

[@SeniorHiker77]

I can't complain about their customer service. I always had a positive experience with them.

[@tonysmith5924]

It’s nice that some companies are that cool!👍👍👍👏👏👏

[@SeniorHiker77]

Thanks Tony it was very nice of them. 👌

[@wolfeadventures]

I had the same experience. My lid broke they sent me a new mug. Very good customer service.

[@SeniorHiker77]

Wow I only got the cozies. Lol

[@CowboyJojosAdventures]

I love the fact they put the measurements on the flask. First time I have heard of the GSI. Lucky you to score two for free. Good customer service. Well done. have a great weekend Senior.

[@SeniorHiker77]

Thanks Jojo GSI makes some awesome accessories.

[@RVAmerica]

It is awesome when a company stands behind their product. Thanks for sharing. Lynn and Danny

[@SeniorHiker77]

Thanks for taking time to comment on my video. 👌

[@bmwlane8834]

Great to hear about a good company! I like their stuff!

[@ColemanOutdoors]

That's great. Love hearing about great customer service experiences and companies backing their gear. Thanks for sharing!

[@SeniorHiker77]

You're certainly welcome and I was happy to give GSI a shout out.

[@HooksandHammocks]

Love our GSI mugs! Keeps coffee and hot chocolate hot for a surprisingly long time! Glad to hear good thingd about the customer survice! Thanks for sharing.

[@SeniorHiker77]

I love my GSI mugs too. They seem to keep my coffee hot for quite sometime.👍

[@unpavedexplorer338]

Hello John, the new one is really nice. They definitely took care of you. Customer Service means a lot. Thanks for sharing this. Take Care and Keep Exploring The Outdoors.

[@SeniorHiker77]

Thanks John it was a nice experience with GSI customer service. 👍

[@thirteen23girls64]

You did well John and it's good to get great customer service, I was surprised when you pulled the new one out of the sleeve and revealed the measurements, that is a handy feature, stay well friend ❤❤❤❤

[@SeniorHiker77]

You are right the gradation marks are very handy. 😘

[@JasonOutdoors]

I've always had good luck with GSI. Good to know they have great customer service as well 👍

[@SeniorHiker77]

Thanks Jason, Robert might be upset that I called him out by name. Oh well. Lol

[@ExploringwithWade]

That is great. Very good customer service by them. Thanks for sharing!

[@SeniorHiker77]

No problem glad you took time to comment.

[@kirkvermont7965]

That’s fantastic, nice to know there’s still some good company’s out there. Cheers from VT!

[@SeniorHiker77]

Yes, they are! Thanks for taking time out of your busy schedule to make a comment.

[@WyeExplorer]

Brilliant John. A great story of unexpected fortune and a touch of customer care. Thanks for sharing. Mark

[@SeniorHiker77]

Glad it was informative for you. 👍

[@WyeExplorer]

@@SeniorHiker77 It was the story John. Peace....

[@TheAdventureGeek]

What a great little video John. I love my mug (although I dropped it and it now has a broken lip). Customer service is key to any business and that Robert and GSI deserve a big 5/5 stars :-).

[@SeniorHiker77]

Thanks Julia I love my GSI cups too.✌😘

[@BeCCaWhere2GoNext]

Glad to hear GSI has a great customer service! Great review!👍

[@SeniorHiker77]

댓글 감사함니다

[@Packsalot]

Cool video John. I like the GSI products. I have many of them. Glad to hear about your customer service experience. So far so good on my GSI products. They are holding up great. My wife and son both have that same mug with the measures. Great product that have served them well. Have a great day.

[@SeniorHiker77]

Thanks Steven I'm also happy with the mug and customer service. 👍

[@BackpackingWithJason]

I love GSI products. Honestly that’s the first time I’ve heard of what GSI stands for. Nice one my friend and have a fun weekend

[@SeniorHiker77]

Thanks Jason I was curious what GSI stood for too. I thought it was incorporated but it was innovations.✌

[@WingedMonkeyHikes]

I still have my original GSI Bugabo set. Two pots with fry pan lids. Still the best fry pan I own.

[@SeniorHiker77]

Yes I still have the Bugabo and it's a great frying pan. 👍

[@SouthernHike]

I love mine but now we have problems with the plastic mug slipping out of the coozie. Still a great mug. Glad to know they have good CS! Thanks John.

[@SeniorHiker77]

I didn't notice it slipping out the cozy but the top would pop up from steam.

[@wayofthehike]

Great mug. I have a couple of these too and enjoy them quite a bit. Agree with you about all the nooks and crannies though. Glad you had such good customer service.

[@SeniorHiker77]

The new one with gradation marks are much appreciated.👌

[@KuntryRD]

Mine has held up well. I too don't like the lid so much. I actually found a snap on lid from a can of something (I think it was from a can of nuts) that fits it well enough. I rarely drink from the old GSI lid anyway, so that worked well. The Neoprene cover on mine has held up well so far. I like to eat my meals from it, since is so easy to clean up. It is good to hear that they have good customer service.

[@SeniorHiker77]

My mug has serviced me well but glad to get one that has gradation marks on it. ✌

[@terryw.milburn8565]

Can't Fault Their C/S @ GSI, Have Many Of Their Products & Love Them All, My Favorite 1 Is The GSI Commuter Java Press, Starts My Day Off On The Right Note Every Time, Singing Down The Trail I Go, LOL ! ATB T God Bless

[@SeniorHiker77]

Thanks Terry I'll be singing down the trail tomorrow. 👍

[@BackcountryPilgrim]

I'm glad you had this experience because I love my GSI mug!

[@SeniorHiker77]

These cup are a win in my option even with a few cons. 👌

[@KrizAkoni]

I like the new version of this mug. I have an old plastic cup I use sometimes...this looks way better. Now you’ve done it...I need to buy more gear! 🤣

[@SeniorHiker77]

I also use this mug to carry delicate thing in it. Thing I don't want crushed.👍

[@CreatingASimplerLifeOffGrid]

Good service makes all the difference!

[@SeniorHiker77]

Thanks and yes good customer service means a lot. My experience with GSI was very good.✌

[@CreatingASimplerLifeOffGrid]

@@SeniorHiker77 👍

[@atypicalhiker]

Great service gets repeat business.

[@VideoIconic]

I have one and you are right about cleaning the nooks and crannies. Also, there is no place to put your lower lip and what ever you are drinking gets on the cozy part. I do like it though.

[@SeniorHiker77]

Yes it does have a few cons but not a deal breaker. My hot chocolate and coffee stays hot for a long time.👍

[@inthewind3675]

Love great customer service. Love to know my measurements. Thanks for a great vid.

[@SeniorHiker77]

Yes those gradation marks will come in handy since we don't use millimeters. Lol

[@TheCampingCanuck]

I love my GSI mug. I also had fraying issues. What I did is put a ring of duct tape along the top. Problem solved! Cheers

[@SeniorHiker77]

Very good hack. TCC.👍✌

[@NatureAndOther]

Another great review and interesting product. Looking forward to see some outdoors too Have a great weekend Sir John

[@SeniorHiker77]

Thanks Roni I'll be on a trail this weekend but still have a review of a new backpack. Lol

[@SmellNRoses]

Those are nice mugs. I like the volume markers too. Now I may need to get me one. I like GSI and I’ve heard they have good customer service. Maybe should email them and wish them a happy weekend 😊

[@SeniorHiker77]

I'm sure they never get a happy call. 😀

[@misterdaveusa]

Sir John, I have an orange and a blue as well. Mine came with the graduation marks since I just got them only a couple years ago. I store my BRS 3000-T stove, bic lighter and dish cloth in it. The mug with lid keeps things really hot and doesn't melt. Not fond of the handle but haven't cut it off (yet). Thanks for the gear reviews and sharing positive information.

[@SeniorHiker77]

I didn't mention it in the video but I keep many thing in it so I don't have dead space in my pack especially thing I don't want crushed or smashed.

[@nutier]

Very nice video that I like ! Thank you for sharing . Have a nice week-end my friend !

[@SeniorHiker77]

Glad you liked it Gilbert. Thanks for taking time to make a comment. 👍

[@BushcraftNFun]

Been looking at them cups. Glad you like them and great customer service!

[@SeniorHiker77]

You can't go wrong with these cup in my option.👌

[@suztube9458]

Great product review and customer service shout out!

[@SeniorHiker77]

Thanks Suzanne for stopping by and making a,comment. 👌

[@MomsSelfReliance]

Super cool mug have a bless day left you an awesome Like.

[@SeniorHiker77]

Thanks for stopping by and commenting 🙂

[@paulahavens2764]

that cup looks great have it on my wish list.

[@SeniorHiker77]

Go shopping you can find it for $9.99. Good luck Paula 👍

[@FOLLOWINGWALKERSWORLD]

I didn’t know you left your mug when we were at the foothills trail. We have two of those mugs & use them all the time. Ours are frayed also. 👍

[@SeniorHiker77]

Yes remember when we moved my tent to your campsite, that's when I left it at my old site. Tom maybe you could send Robert a snap shot of your frayed mugs. Lol

[@halabujioutdoors]

Didn't know what GSI stands for. Now I know. Thank you! I have same cup with measuring gradation. Guess I haven't used it quite enough to have the problem you had yet. But good to know how their customer service function.

[@SeniorHiker77]

My mug goes on every hike. I fill it up with different items just to keep from having dead space in my pack. Thanks again for your comment. ✌

[@MobyLife]

4:45 Wow, cool cups.

[@SeniorHiker77]

Thanks MobyLife. I appreciate you taking time out your busy schedule to comment on my video.✌

[@LetsGoLiz]

Great review! I love a great customer service experience! I have had great customer service is Osprey packs

[@SeniorHiker77]

I've had good experiences with various companies customer service too.

[@minifoodies9448]

Oh nice I enjoyed ur videos 👍89 Happy to see u friend and good luck

[@SeniorHiker77]

Thanks for your comment and support it's much appreciated. 👌

[@HuntingFarmerOfficial]

Customer service can make or break a company in my opinion! I’m glad they took care of you John (even when they would not had to) 👍

[@SeniorHiker77]

It was,a pleasant experience with their customer service.👍

[@brokenenglishhiker]

Hi! John, great review 💕🌳🌳🌳🌳

[@SeniorHiker77]

댓글 감사함니다. Thanks Su Yeon.

[@MetroOnTheMove]

2 thumbs up! One for you and one for GSI! If you want....you can giveaway one to me if you like!

[@SeniorHiker77]

You have to be a subscriber. Lol

[@Petragoesoutdoors]

Nice mug, I like it.

[@SeniorHiker77]

Thanks Petra.✌👍

[@billysbikesbrews7183]

Great Customer Service is huge.. I bought one off your Amazon affiliate.. I don’t remember I’d it has the numbers on the side.. I think it does.. Have a Great Day 🍀😎

[@SeniorHiker77]

I hope that it did have gradation marks but maybe yours might be the older model. I see it for sale on various site for $9.99 with free shipping. Now don't ask me what site Billy. Lol

[@billysbikesbrews7183]

@@SeniorHiker77 ha ha

[@billysbikesbrews7183]

@@SeniorHiker77 your getting old.. memory loss 🤣😂

[@SeniorHiker77]

I don't know why but I thought it was my old video with the GSI link. Now I realize it was this videos link. Thanks Billy. I think you're still Billy. Lmao

[@billysbikesbrews7183]

Good news.. my GSI cup is the new version.. so I have the markings 😁

[@StepsbyKaatje]

I use a foldable cup! Love that! 😁 But this looks pretty good as well! Enjoy your Friday adventure! 😁 Kaat

[@SeniorHiker77]

I have the collapsible one with no lid. Every bug wants to dive bomb right in the minute I pour coffee or hot chocolate in it. Lol

[@SeniorHiker77]

Actually this week will be a Saturday adventure. Had issues at work so Friday was canceled. Lol

[@StepsbyKaatje]

@@SeniorHiker77 I drink tea, maybe bugs don't like it as much! 😁 Have fun Saturday!

[@SeniorHiker77]

@@StepsbyKaatje i do like tea with cream in it. No fancy teas just plain Lipton Tea. Lol

[@StepsbyKaatje]

@@SeniorHiker77 as a kid I would drink tea with cream and lots of sugar! 😁 Now I drink it pure! But it can be black tea, Earl Grey or some kind of herbal tea!

[@JRoss707]

Looks like a good light mug, John, I may have to order one

[@SeniorHiker77]

I don't think you can go wrong, I love mine. Thanks J. Ross for taking time to comment. 👌

[@JRoss707]

@@SeniorHiker77 I’ve never brought a mug before but there are plenty of times I can think it would be handy. Do you hang it on the outside of your pack? I’d probably pack it as I’m not big on lots dangling from my pack, although it would be convenient if you started up your hike with a cup of coffee for the road, and when finished, just clip it to your pack and continue trekking.

[@SeniorHiker77]

I usually fill it up with something that a don't want crushed. I pack it my backpack and sometimes in my side pocket. On the way out of my overnighter I put my 2 plastic egg carrier in it. I don't want any dead space in my pack. I find it very handy and useful.

[@JenniferLupine]

Nice mugs! We use them too!

[@SeniorHiker77]

These mug are very useful for storing delicate thing things you don't want crushed. 👍

[@JenniferLupine]

@@SeniorHiker77 O yes, I’ll keep that in mind! 👌

[@JessicaKwon]

nice mug 👍🏼

[@SeniorHiker77]

Thanks Jessica it is nice.

[@LezleysAdventures]

nice one

[@jimmiedaniels9514]

Good day Senior Hiker, I noticed you and Mike P have a mat you sit your gear on at camp. The size is perfect, where did you get it?

[@SeniorHiker77]

Lol. MikeP cut up an extra footprint from an old tent. He cut up and gave me one. It really works well because I've gotten caught in the rain and it was real easy to grab all 4 corners to take under my vestibule until I could set up a tarp. I don't know the exact size but think its around 3'X4'. Hope that helps. ATB

[@adrianc1577]

Hi i just subscribed to your chanel let me me tell am impress that is so nice that they did that .am from Belize and i have been wanting to buy me one of this mugs but main they are so expensive by the time they get here with all shipings and taxes ill end up paying abaout 80$.so maybe some time in the feuture ill be able to get one.

[@SeniorHiker77]

Sorry to hear how expensive that mug would be due to shipping, taxes and etc.

[@WanderingMonkHikes]

John, I’m looking for a cup to replace my collapsible cup. Like you said, the nooks and crannies are hard to clean. But I want something light. Maybe this is the answer. All the best!

[@SeniorHiker77]

I'm not sure if this is the answer but I'm very happy with mine. I don't use the collapsible cup anymore because bugs seen to dive bomb right in it the minute I pour coffee or hot chocolate in it. Lol

[@WanderingMonkHikes]

@@SeniorHiker77 🪰🐞🦟🤣

[@paulahavens2764]

Does not seem to be available right now will check back again.

[@SeniorHiker77]

Ok sorry to hear that. 👌

[@JimHayesHiking]

I'm like you I like know my measurements,Lol!

[@SeniorHiker77]

Very handy to have those measurements right on the cup. I wonder how long they will last. Oh well I see another video. Lol

[@cookingwithlie445]

Thank you for sharing the video I Hope can be you friend I Support your channel

[@SeniorHiker77]

Of course. ✌

[@BackpackingwithBuckley]

I noticed your cap. Maybe we need to meet up for a weekend in Vegas?

[@SeniorHiker77]

We haven't been to a casino since covid. I don't play the slots but will meet you in the poker room. Lol

[@BackpackingwithBuckley]

@@SeniorHiker77 I would just join for your company. I love Vegas for the people, and the Bellagio fountains! We like the old strip too.

[@SeniorHiker77]

I've never been to Vegas but my wife would fly there often but not nowadays. She always brought back a hat or a Tommy Bahama shirt for me.

[@BackpackingwithBuckley]

@@SeniorHiker77 it's a really fun town!! Maybe when we get back to normal we should organize a mass hiker gathering in VEGAS. 😀

[@danielcash2010]

Hello

[@SeniorHiker77]

Hello