Handling Emergency Service Calls Cancellations for After Hours Heating Repair

[@JOHNPHUFNAGEL]

The world needs more people like you

[@eddiew.6485]

That act of giving the customers hourly charge back is a sign of a confident, capable professional. Good on you, Michael. This will come back to you in a good way.

[@MikeyPipesUncensored]

thanks!

[@nilolee2426]

It’s proven that you’re fair and not greedy, stay safe and healthy 👍🏻

[@MikeyPipesUncensored]

Thank you for supporting the channel

[@tdadp]

It’s funny how that happens .. that priceless was the first thing that popped into my mind with that his neighbor was tech and he tipped you $40 for your trouble.

[@chuckquinn8026]

You handled that call very well Mikey. Most would’ve been so pissed, that they would have just taken the money and run. But you were making a connection with a new client that won’t forget it. There’s no guarantee that his neighbor will be there the next time, but he’ll remember what you did for him 👍👍. That’s how to run a successful business ❤️

[@MikeyPipesUncensored]

that's the plan. build relationships

[@philtheheaterguy951]

So, Mikey will be this Guy’s “Plan B” forever. I’ll bet this guy makes five dinner reservations on Saturday nights then decides where he’s going to dine, without cancelling the other four. If your policy is to charge a non-refundable travel charge and first hour for an emergency response, you should stick to that. If you want, give the guy a $100.00 off coupon for an annual scheduled service. That way you get a foot in the door and can show your craftsmanship to the new client. If you don’t know what to do with the $295 first hour fee, take Mrs Pipes out for dinner. I’ll bet she hates when you have to run out to do emergency service calls in the middle of the night. Just my two cents.

[@citylockapolytechnikeyllcc7936]

@@philtheheaterguy951 I would not want to be "plan B", or backup....... that is a frantic caller, not a client. BUT conversion from one to the other is the goal

[@thathvacguy]

$220 plus 295 for the first hour on an emergency call GOT DAMN!!! 😂😂😂 make that money Mikey!!! Your skill set and time is worth it!! A man providing for his family is a man of integrity💪🏽

[@dennismcnamara6377]

As the old saying goes, “ You’re a good man Charlie Brown” !

[@philtheheaterguy951]

I don’t think any real businessman would agree with you. When you negotiate a fair price to respond on an after hours emergency call you should stick with your price. Smart businessmen don’t give away free labor. That is a sign of weakness and desperation.

[@chatrkat]

I agree with your thinking Mike. You did the right thing, and clearly it was appreciated by the new customer. You can count on them remembering what you did. hopefully you’ll get more work as a result. I always treat people fairly but try to get at least something to cover my costs as well.

[@MikeyPipesUncensored]

Well said!

[@tallbrian100]

As you get older money becomes less important and the most valuable thing you have is your time. I volunteer my time at my local Habitat for Humanity. I have some skills but they are happy with anyone that can help in the home building and renovation process.

[@ronchambers9762]

Thank You Mike. You truly get it. The mechanical services industry is the largest industry in the world. We have had some unscrupulous characters blemish this great industry over the years. It is people like you who restore the public's faith. We will do the right thing and we will make the trades great again.

[@johnwetherbee]

Hell Yea !! Big Boss Man Mikey Pipes Making The Trades Great Again ! A Very Inspirational & Motivational video... Thank you 👍👍

[@larrykaufman1761]

Mikey, This video shows what you are all about. I am a DIY guy, and I like to volunteer my time to help out where I can. Keep up the great work.

[@MikeyPipesUncensored]

I appreciate that!

[@mattl643]

Classy move Mike. Glad the customer was decent about the whole situation.

[@Brad-jg9vh]

His acknowledgement of value means a lot as a tradesman. All they have to do is offer. That guy could teach his friends a lot.

[@otownf1503]

I got one even better. One call a coworker had was for a main drain snaking job. Customer already had plumber from a competitor there. Coworker showed up with all equipment ready and the competitor was already there with toilet off of floor. Turns out customer forgot to cancel. The competitor ended up paying the trip charge to said coworker.

[@kcMan7938]

As a tech l Experienced customers who called several contractors at once to see who would get there sooner. We always charged a service call charge .

[@DeltaCo7175]

Mikey, i knew you were a standup guy when you gave that kid on the street all your scrap behind the fenced in area , you made his day and christmas and mine ! You have a good heart !

[@MikeyPipesUncensored]

Just doing my part. Haven't seen him around since then. Maybe that was the boost to get his life in order.

[@DeltaCo7175]

@@MikeyPipesUncensored its actions like that that can and sometimes do make a difference , dont be so humble putz ! lol

[@randyhuff1983]

You did good.

[@joshuabest100]

I've always been taught that you can be madall you want but never reflect that on the customer you have to remember they are paying you at the end of the day

[@Demy26]

Mikey F’n Pipes

[@MikeyPipesUncensored]

it's me!

[@bbyevo8u]

Great video! I love that fact that you help people that needed help that's awesome ! Is your $295 hourly rate just for emergency calls?

[@MikeyPipesUncensored]

That is correct

[@brian2359]

Glad to see there’s still good people in the world, you and that customer!!

[@MikeyPipesUncensored]

:)

[@jimbonito3766]

Very Nice Mike

[@MikeyPipesUncensored]

thank you

[@kevinpoore5626]

Dang it Jim everything good old number two

[@MikeyPipesUncensored]

Better late than never:)

[@plymouthsportsatellite3349]

Deep thoughts by Dr Pipes....Love it!

[@MikeyPipesUncensored]

food for thought on a Sunday

[@AustifyOG]

I’m 23, from the Bx in the trades & You’re always dropping Gems & knowledge, From craftsmanship to Handling a Professional business MP. We always appreciate your videos 💯🙏🏼

[@MikeyPipesUncensored]

I appreciate your feedback and support. Comments like yours motivates me to continue!

[@cvarona74]

Great job!

[@MikeyPipesUncensored]

Thanks!

[@Apeman4512]

🔧 Mickey is always QUALITY no matter what the job is!🔧

[@MikeyPipesUncensored]

i try

[@Apeman4512]

@@MikeyPipesUncensored 🔧 it's because you take pride in what you do🔧

[@mitchdenner9743]

Mikey

[@Apeman4512]

@@mitchdenner9743 I call him Mickey got it

[@mitchdenner9743]

@@Apeman4512 wouldn't expect anything less from a guy named donald.

[@SonnyCrackBeats]

Awesome job Mikey! I did have a question and not sure if you can help.. I have a maintainence plan with my HVAC company, they come twice a year and check everything out.. They were hear last week and they said everything was fine. They checked everything out.. I asked them if they cleaned the coils and they said if I wanted that done I'd have to schedule something separate that the $250 a year just covers two trips to check on the system.. Am I getting screwed? After watching your vids I'm pretty sure you need to clean coils to maintain a system right? Anyhow thanks bro for another banger video!

[@scottvolage1752]

Keep up the good work Mikey Pipes. Make the trades great again. #GivingBack

[@MikeyPipesUncensored]

thanks Scott

[@Samlol23_drrich]

Extremely smart

[@MikeyPipesUncensored]

good morning!

[@Samlol23_drrich]

@@MikeyPipesUncensored you have no idea how many people in the dental field dont pay me AFTER I've already done treatment. In an ideal world I would collect up front like you do but its hard to pull it off cause its not the accepted standard. And there are plenty of dentists willing to wait four months for $50.

[@Guillotines_For_Globalists]

I wish Realtors could charge clients who don't do anything but waste our time. I've been waiting for this for a very long time. It's very easy to be "professional" when someone is getting paid well for their time regardless of how much a moron the client is.

[@glendekoker3682]

Treat people as you would want to be treated. In the Bible so easy to be kind.

[@mr.roberts3886]

You have a great thing going with your philanthropy. Awesome idea giving back to the community and the less fortunate. Hats off to you. Hopefully there won't be a bunch of deadbeats that try to take advantage of it

[@MikeyPipesUncensored]

Much appreciated

[@realestateservicessaleshea99]

People never value your time until your no longer available. 🤣🤣😂😎🇺🇲🍺🍺🍺🥃🥃

[@stephenzies8867]

Awesome👍

[@MikeyPipesUncensored]

Thanks 🤗

[@kkovler1]

I would not be concerned about charging the full amount agreed to, because I bet his neighbor is giving him the repair most likely without charging for a emergency call!

[@philtheheaterguy951]

His neighbor is probably using the truck, tools and materials owned by his employer. He’s charging his neighbor a reduced price because it’s all profit for him. And, he gets invited to a few parties and barbecues during the year as a bonus.

[@consolidatedplumbingandhea4390]

My one problem is, he did not call to cancel. For that alone he should be billed in full. Don't know how many times my world gets up ended just to cancel in the end. To many people just keep calling until someone shows. For that I only go out for existing accounts. I will bet you he knew what the guy across the street did but he was not available at that time. The number one cause of an of hour cancel is "my plumber became available sooner than expected "

[@philtheheaterguy951]

I agree 100%. People who call and schedule more than one tradesman in an “emergency” are showing how inconsiderate they are. He didn’t call to cancel because he was keeping “plan b” in effect until the heat was working properly.

[@jonwillis9075]

Just a thought, but perhaps some of that first hour minimum charge from the cancelation can transfer over to the philanthropy account

[@MikeyPipesUncensored]

2% of all gross revenue goes to my charity

[@chrisallen2005]

Did you not listen? He only charged the person for travel time.

[@chrisallen2005]

@@PipeDoctor No doubt

[@Guywithcrazyideas]

0:54 Are those woodpecker holes in the house in the background?

[@MikeyPipesUncensored]

nope just a house that needs alot of TLC. Likely will be sold one day and torn down.

[@johnm2617]

Please tell me you pick up the dog shit ? Hello neighbor ! Left a Cosby kid on your lawn ??

[@MikeyPipesUncensored]

i picked it up

[@joshuabest100]

That's a nice coat Mikey what brand is it

[@MikeyPipesUncensored]

Canada Goose

[@chrisrainville6324]

Mikey FUCKEN pipes!!!!!!!!

[@MikeyPipesUncensored]

Have you checked out @MikeyPipesPhilanthropy KZbin channel yet or Pipes4Free.org ?

[@grahamworksconstruction]

Bro- it’s one thing doing it it’s another posting your good will on Insta. Now every time going forward client calls and comp gets there first they are gonna negotiate based on this.. I agree he offered to pay which means he was considering your time and what you offered was fair. But most won’t

[@scottmaz4063]

#1 good morning mikey pipes

[@MikeyPipesUncensored]

up early on a Sunday morning?

[@scottmaz4063]

730am every am, I like to enjoy this wonderful weather we are having.

[@AndrewTa530]

Only 35 minutes but….. you have to consider the opportunity cost. What did you not do because you responded to his emergency?

[@ramdodgetruck]

You did pick up after your dog crapped on those people's lawns. Right?

[@MikeyPipesUncensored]

yup, as long as i have poop bags on me. otherwise i go back and PU

[@aamirshahzad8060]

Wow, this guy must be loaded. Paid you and paid the other guy too .

[@MikeyPipesUncensored]

i'd wager the other guy just did it "on the house"

[@philtheheaterguy951]

Lots of people on Long Island are “loaded”. After Hurricane Sandy we were installing whole house generators and the pricing was at auction levels. I was helping to install an undersized generator that my electrician was able to get his hands on and the customer begged him to install, even though it was too small for the mansion. The guy signed a contract that included the installation of the undersized generator, then the removal and replacement when the correct unit became available. Money was no object. His wife (an absolute Long Island C**t Princess) ordered him to get electricity any way he could. She annoyed everyone from the plumbers doing the gas piping, to the electricians doing the generator install, to the landscapers installing the bushes. Yes………The landscapers had to put bushes to “hide” the “ugly” equipment. When the husband got home after a full day install, I told him what a bi**h his wife had been. He was a Wall Street guy, but a self made man. He tipped every guy on the site $200 and made his wife come out to serve us coffee and cookies, as an apology. Lots of people on Long Island have “stupid” money, but many of them have no class.

[@MikeyPipesUncensored]

@@philtheheaterguy951 somethings are just priceless. you just posted an example of that.

[@michaelsmith9034]

You’ll probably be back anyway, thermocouples are not always the root of the problem.

[@philtheheaterguy951]

That client always uses his neighbor to fix his HVAC needs. He only called Mikey because he couldn’t reach his neighbor yet. I’ll bet if Mikey checked the other HVAC guys cell phone it would show that the client called the neighbor first. When he couldn’t reach the neighbor he called Mikey. Why do you think he never cancelled Mikey? Because he wasn’t cancelling until he had his heat running again.

[@stephwaylonwells3218]

👍

[@jasonthejawman5442]

Always be professional

[@anthonybuonagurio3214]

is that your lawn your dog just pissed on. if not your disprectful to other people.

[@steveg5576]

I'm confused completely...? Be professional...?? What about the "too much" boiler estimate for the lady - you railed at ? Firing / sending home an employee on YT ? Never under any circumstances humiliate an employee in public my friend. That would be professional. Never kick people when they're down / being fired...it's called. Be professional --- only when it suits "you" I suppose ? How to be a part time professional is what you do, not say. It can be a difficult task I'll admit.

[@alamedacustomholsters]

I wanted/needed some cuss words😞

[@MikeyPipesUncensored]

sorry, blow it out your ass

[@John-McAfee]

Do your employees ever handle emergency maintenance calls and do they make a similar rate?

[@MikeyPipesUncensored]

Yes.