Help me understand why everyone hates Frontier Airlines

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• Frontier Airlines A320...
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What’s the deal with Frontier Airlines? It seems the only thing I’ve been hearing about them lately is how bad they are, and to be honest, it doesn’t make any sense to me.
In order to find out what all the fuss is about, I decided to do another Frontier Airlines review. It has been a few years since my last one, so I went into this with an open mind (and a whole lot of wishful thinking).
This is a full review of Frontier Airlines flight number 552 from San Diego to Denver in February of 2021. The aircraft operating this route today was N211FR, an Airbus A320 built just over 10 years ago.
I had seat number 4A for this two and a half hour flight, and…guess what? It wasn’t that bad.
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[@alexm2760]

I love them, $34 round trip from Orange County to Vegas, can’t go wrong

[@brandenlawrence]

Just flew down to Orlando on a family vacation with our family of 5. Was ready to fly back when Frontier cancelled our flight. Called customer support. Waited “hours” to finally get through to someone. Reason for cancellation was “mechanical”… this was three days out from the flight, by the way. Funny how they couldn’t get a different plane or fix the problem. Did not offer us a different flight. Would not help with rental car or hotel. Still hoping to see our reimbursement come through. They would have charged me a cancellation fee if I didn’t catch it. Remember, they cancelled the flight not me but they were going to charge me the cancellation fee. Horrible, rude customer service. You get what you pay for and in this case I didn’t even get that. Ended up driving 14 hours home to end our vacation. Umm… yeah, I don’t love Frontier! You might love them now. But you won’t after you get burned like that.

[@mustangdru]

They are great, unless your flight gets canceled. Then...... they don't care. You're screwed. Don't expect customer service, meal, hotel, or any help in general.

[@clayman4736]

Never had a good experience with them, flights were always delayed, unhappy or unwilling to help employees. This was at both SAN and DEN for me.

[@swirlingbrain]

My wife had a bag that was purchased specifically because it was an FAA approved carry on size, yet when we were at the Chicago airport they said it didn't fit (by about 1/4 inch) and so they charged us $99 fee. This was the same bag that we flew to Chicago with out an issue. When we got back home, we cancelled our Discount Den subscription and have not flown with Frontier since. We've flown many times with that bag and never ever had an issue except with Frontier. It was cruel just a money grab, IMO.

[@cooper7031]

They have never departed on time, the workers are not customer service oriented, seats pack you in like sardines.

[@flightgearHD]

Simple. If your flight is cancelled for any reason, you are stuck, and they will not help you.

[@myriamalicea6948]

Why the hate??? Did you heard the people complaining about he craziness of Frontier the disrespect , delays flights, poor costumer services honestly I have the worst experience I will never put my self to there level to save 20 or 40 dollars, I don’t have any respect for them I will Never used them ,good luck to anyone who used them !

[@hudsonhawk90]

When it comes to value for the money - can’t beat Frontier, Spirit and Allegiant. Yes, I can pay 5-10 times more for an economy Delta ticket and get free peanuts. But according to SeatGuru, Frontier seats and legroom is the same as Delta,s economy and half an inch better than American economy class. The main problem with the ULCCs is their customer service in case of delays and cancellations. Fortunately, I have flown Frontier many times and only one had the cancellation issue out of Cincinnati (I’m based in Write-Patts OH and live in FL). But then I was able to jump on Allegiant from the gate next door and was only 40 minutes late. Still, worked out cheaper than buying a ticket on Delta or United or American. Finally, Frontier is the most fuel-efficient airline in the US, and, probably, the World. They have the newest airplanes of all US airlines. Worth paying $50 for a one-way ticket and packing light!

[@jeadie2273]

We fly frontier and spirit a lot out of Cleveland….however…we rarely ever book anything with a connecting flight. Non stop only to avoid getting stranded somewhere…otherwise, not the most comfy seats but it’s cheap and reliable.

[@GasCityGuy]

I would love to hear Frontier explain how the bags we weighed at home twice on two different scales at 30 lbs suddenly weighted 45 at the Indianapolis airport. On the return trip, same bags with more in them weighed 34 lbs at the Orlando airport. Kind of interesting.

[@jmlinden7]

The flight itself isn't that bad. The problem is that if a flight gets delayed or cancelled, they will not rebook you onto other airlines (like the big 3) and they typically don't have another flight going to your destination until 2 days later (unlike Southwest who has multiple flights a day to each destination). Their customer service is also impossible to contact in person unless you are in Denver, since they only have part-time staff at every other airport, so you're stuck calling for customer service.

[@VidsPhone]

I would take a Greyhound Bus before I would fly Frontier again. What happened? Get this one.

[@kathyramos2924]

I’ve been flying with them for couple years from New Jersey all I can say , it’s more comfortable than JetBlue ! And cheaper than spirit ! I love it

[@jasonh5902]

REASONS WHY I HOPE TO NEVER FLY FRONTIER AGAIN

[@jtbasic]

Your voice over is so entertaining and engaging

[@adambartoszek5457]

Just flew it a few hours ago very smooth and overall great

[@jeepthing98]

I've flown Frontier a couple times for some east coast flights. The pricing isnt so great once you add in bag fees or choosing seats. Also you have to get lucky with a flight to a city you want to go to AND avoiding connections which have wild layover times, many of them rolling into the next day. Why would anyone inconvenience themselves to that extent to save MAYBE $50-100 overall? The seats in economy are thin, don't recline and are hard as a rock. BUT if you can find a set up with a non-stop flight and just a carry on, you may be able to save a bit.

[@Wheninflight]

I've caught N211FR before at my home airport of MEM. How likely do you think it will be for Frontier and Spirit to merge?

[@djloggins5371]

After being stuck at DEN for 15 1/2 hours after they delayed, and delayed, and delayed, and then very quietly cancelled the flight. Then stuck for over 3 hours in the customer service line, and getting "Your gate has changed" text messages for hours after the email came in about the flight being cancelled. Then customer service gave no compensation for the cancellation, no food voucher, no hotel voucher, and barely got booked on the flight back to Dallas the next morning. Ended up having to take a nap on the floor of Denver airport. Lost an entire days wages because of the delay/cancellation, and their attitude was basically "oh well". Then to top it all off they lost my luggage and had no clue where it was for three days. And still no apologies and no refunds or any other compensation.