Hertz Wanted Man to Pay for Damaged Car He Did Not Rent

[@stevelehto]

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[@nadasurf9009]

THE GOVERNMENT JUST PASSED A LAW FOR THE FIRST TIME ALLOWING THEM TO USE LETHAL FORCE ON PROTESTERS

[@CrainialCommando]

I had considered using this service but It seemed a bit far fetched that an outside company has the ability to "monitor" government land title deeds for EVERY county in the country. I understand that access to public records are available through FOIA requests but to have 24/7 constant access sounds like BS.

[@gmoncrieff]

not time for a class action yet Steve?

[@unbreakable7633]

A disputed debt cannot be collected. It has to go to court first. I had a debt collector try to collect a disputed debt and I had previously written the company that claimed I owed money and disputed it, had a copy of the letter to that company, sent a copy to the debt collector, and I never heard from either again.

[@fumblerooskie]

@@nadasurf9009 Which government? North Korea? Saudi Arabia? Russia?

[@Dr.Bigglesworth]

Why can't Hertz be charged with fraud for the "signed" accident report and pictures? If I submitted that to my insurance company or a court, it would be fraud.

[@tony_25or6to4]

Employee probably damaged it and signed his name.

[@GamesFromSpace]

It was probably a valid report, just attached to the wrong customer. While I think corporate incompetence should be treated criminally, it's not.

[@RoeRobinson-c7e]

Two tier justice system we the ppl get the boot while rich ppl get a nice lil kiss we go to jail they get asked not to do that again

[@OnkyoGrady]

They could be self insured as well.

[@phiend2248]

Because America. That’s why.

[@july8xx]

I just rented a car at our local airport. A plane had just arrived so there were long lines at Avis/Budget, Enterprise, Alamo etc. the Hertz counter was almost empty. One person could not get a car because he hadn’t reserved one. The Hertz agent said to him “we have cars available”. His reply “I’d rather walk”.

[@Delimon007]

😂😂😂😂😂 I think I would start job searching at that point, that business ain't gonna be there much longer 🤣

[@bboops23]

I remember back in the 90's that my dad hated Hertz. There was one right near my old apartment when I lived in a city with no car and my husband and I still went to the Enterprise 20 minutes away (walking distance) every time we needed a rental car. Aside from the fact that Hertz was always twice the price of Enterprise, we just trusted that Enterprise wouldn't eff us over and they never did. We once picked a car from Enterprise that required us to have our own auto insurance (it was an EV) which we didn't have at the time because we didn't own a car and they gave us a different car for no additional costs other than the cost of the rental insurance that we needed to add on. I straight up agree, I'd walk before I'd use Hertz.

[@patricksanders858]

" rather walk than be arrested..."

[@patricksanders858]

I would have gone straight to the AG and my lawyer. Class action suit?

[@patricksanders858]

​@@bboops23I had been a loyal long term Enterprise renter always renting for 5 days. 1 rental had bad brakes and I went through such BS trying to get a new car. My rates had always been consistent and low due to my history. Next time I booked a car, they tried to rack up the cost $700. Now I'm renting from Budget.

[@LeftistVoice]

My favorite is still the fuel charge on electric vehicle at Hertz.

[@fountainvalley100]

I remember that one!

[@backwoodstherapy]

On a guy who turned it in with the same amount of charge it had when he picked it up.

[@bartsanders1553]

"Hertz charges for jet engine repair on nuclear submarine"

[@kenmore01]

I was gonna say this lol. You beat me to it!

[@JasonWardStudios]

Yep, that will always be a classic!

[@joeshd1200]

The Hertz car I rented broke down on I-40 between Amarillo and OKC. I immediately contacted their emergency roadside assistance but was told they could not do anything. Almost 18 hours later they sent a tow truck to get the vehicle, but left us there. We had to call a friend to pick us up from OKC (185 miles away). I was offered a $10 voucher for future rental. Renter beware.

[@umbraelegios4130]

Steve: Hertz has to have thoroughly reached the bottom of the well of stupidly. Hertz: Challenge accepted.

[@allyouneed71]

I rented a car once.. noticed a lot of scratches on the trunk lid... pointed them out to the salesman, He said:. Oh, don't worry about that"... but I put a note on the rental contract pictogram and took pictures... when we brought it back a different salesman pointed out the scratches and said it was my fault.... showed him pictures and pointed out where it was on rental agreement... ALWAYS WORRY ABOUT IT !!! AND TAKE PICTURES... LOTS OF PICTURES

[@treetreeplant]

Lots of intentional systematic fraud in that industry. Always has been. They used to let things go with people who didn't buy the insurance package and then blame a later driver who did buy their comprehensive insurance coverage. They always do that for damage incurred while the vehicle was in their care, too. If an insider ever came out with evidence of how systematic this fraud is, they would be screwed.

[@MoonBunnyLovers]

I rented out moving trucks for a while and now I take pictures of everything. Mileage and gas level in the same picture. Any and I mean ANY damage. Penske trucks are a problem .. depending where you return them they'll expect the gas to almost be overflowing with diesel.

[@wendyleonard7847]

yes got scammed like this as I was about to fly out of a country and they ended up charging me $500 for damage already there, told me it was discount as they could have charged 2000 to replace the panel. Boy did i argue as of course they never fix everything on a daily basis.

[@John_Ridley]

They probably went on to try to blame it on the NEXT renter.

[@1456Sassy]

I take pics when moving into and out of a rental property too. Pics are always good.

[@JohnSmith-ug5ci]

AG needs to get involved with this corrupt company.

[@msromike123]

Incompetent is not necessarily corrupt. Nor is inept necessarily criminal. As my son says, it all works out in the end. People will slowly stop using Hertz.

[@Alverant]

@@msromike123 And then Hertz will go to the government for money and/or punish the good employees to protect exec bonuses.

[@HeavensRythm]

Yeah, because Hertz lobbyists isn't already in their pockets.

[@JohnSmith-ug5ci]

@@msromike123 an AG needs to get involved.

[@ray_donovan_v4]

​@@msromike123 that's not an acceptable or effective stance though. This sort of stuff happens in apartment rentals... I had a property try to charge me for damaged kitchen linoleum... Except for the fact I took pictures of the unit and contested it... (No damages) Their tune changed real quick for trying to screw me out of $1900 And nobody should be suffering for undue hardships like that.

[@tomtommyl805]

And I see adverts from Hertz to buy their left over rental cars. YEAH and then you'll get arrested for car theft !! What a crap company !!

[@hugegamer5988]

Left over means the mechanical breakdown was so severe the driver needed to quickly move over to the left when coasting to a stop.

[@madmaximilian5783]

​@@hugegamer5988😄😆😂🤣😂

[@celseus4206]

personally i dont see how they are still in business after locking up paying customers for grand theft auto. they should be buried un lawsuits

[@Mortlupo]

@@celseus4206 They will b, they are currently being charged for it.

[@MrSomeGamerdude]

i can see something similar. Hertz close location and or sell their car at auctions or sell their fleet of cars. Then go after the New legal owner for Grand Theft and resale it again view month later (or till they go "ops our mistake") But I am afraid we just gave Hertz a new avenue to be on the news again.

[@skitraindance]

I just rented a car in Lynchburg VA and after viewing your Hertz videos was happy to see that the Hertz operation in Lynchburg was shut down because nobody would rent from them. Rented a car from Enterprise and had no problems.

[@tnwhiskey68]

So incredible how companies can just "send you to collections" regardless of the deal! Damn shame we can't argue, fight or rebuke it without going to court!

[@ryanmcmahon9233]

If I had a guess. The car was not returned damaged by another customer. Instead, it was damaged by a Hertz employee. Since the damaged car hadn't been rented in a few days, or more, their best bet at finding an innocent customer to blame was to go after someone who had just returned a similar car. I'm sure Hertz has learned their lesson, next time switch the plates before taking the pictures.

[@ronhall3686]

Most likely scenario.

[@petertorvik8413]

yes

[@colinwallace5286]

Sort of a “Ferris Buhler” thing. Use rentals for your own purposes, cover any damages by tacking them onto someone else’s file.

[@gdshoe5822]

If this was the case, why switch the plates? No, there was almost certainly a second car involved somehow. I'm not setting aside corporate ineptitude (far more likely), but if you want to *speculate* on outright fraud, here's a plausible scenario: The damaged car was the one the customer was supposed to have, but was damaged before before the rental. Thinking fast, the local office switched vehicles, and then when the customer returned the car, the vehicles were swapped back. In this hypothetical they never swapped the plates at all (didn't think it through).

[@SayAhh]

​@@gdshoe5822the VINs would not match, though.

[@ethanhoward389]

5:55 "mistake" is a strange way for Hertz to pronounce "insurance fraud scam"

[@travisgarrison8777]

Exactly you can't accidentally sign somebody else's name fraudulently

[@SayAhh]

Yup. They were hoping that Amex would pay for the damage done to a different car.

[@The_Victorius_One]

The mistake was hiring whichever employee committed said fraud.

[@SilverMe2004]

the local branch doesn't handle insurance, repairs, or claims. So once the local branched handed off the incident report, whoever is in charge of that stuff matched it to the wrong rental (same plate?) And once claims gets it, well the amount of times they will have heard 'you made a mistake' even though they have a signed doc from the customer admitting liability is likely higher then we hear about Hertz. As for the signature, while there is a small chance that both renters had the same name. it was an e-signature so it is the equivalent to signing with an X

[@johnsmith49347]

Every single time I rent a car, I take a video of the inside and outside before and after the rental. I narrate the video to point out any scratches, etc that I see so I don’t get charged for it afterward. A couple years ago, I got a $900 bill from the rental company for damage a week after I returned the car. I sent them the “before” video, showing them the damage, and they dropped the claim immediately.

[@GeorgeWashingtonLaserMusket]

This is some of the best advise I've seen on the internet in a while.

[@Acece665]

I wonder how many times their customers have paid for that damage.

[@haserotmalach7324]

Same here: I always film the car and point out every single ding and scratch, inside and out. You cannot trust these people. In my youth I worked for this Italian gentleman who used to say: "remember, we're surrounded by incompetent people."

[@NatesHomeTours]

I do the same thing, but I also make sure I verbally state the date and time also, that way they can't say anything about the time of filming the video.

[@Nick210]

same. I also do the same with uhauls. When I’m done with them I typically film myself using my leaf blower to clean out the back and check for stains.

[@arribaficationwineho32]

We had an amazing story of returning a rental car in Italy…..travelling with friends who had a tragic family death and we drove to Naples airport in the middle of the night to attempt to arrange air travel back to US via Rome. OF COURSE nothing was open. We left the car in a parking garage with a note in it and miraculously the company located it and there was no problem. They could have claimed that it was never returned but it was never an issue. That was in the 1990s and doubtful we would have had same results now. Delta was fabulous once we got to them in Rome. They put them up front and were very kind to us as the “support”.

[@theprodigalstranger5259]

My favorite is still when Hertz billed the guy a few hundred dollars for bringing his Tesla back with no gas in it!

[@mmazvis]

My favorite was when they billed the guy for returning rental tesla that was charged up to 90% isnstead of 95% (I believe that was in the contract agreement), while in reality, they have a software installed that stops charging when it reaches 90%.

[@BenjaminJones-y4h]

Fuel charge includes electricity. It costs money for electricity

[@theprodigalstranger5259]

@@BenjaminJones-y4h The Tesla was also returned charged to the requisite 90% to be considered "Full"

[@BenjaminJones-y4h]

@theprodigalstranger5259 oh, I see. My bad.

[@Smedleydog1]

Hertz's company slogan. "When you rent from us it Hertz"

[@sveronih5376]

Perfect!

[@The_Victorius_One]

There is a promising career in advertising ahead of you if you want it

[@roxcyn]

How about a similar line to yours "It Hertz to rent from us."

[@bobafett6174]

That was clever I offer you a cookie 🍪

[@Technotranceism]

🤦

[@Tker1970]

"Assuming Hertz would straighten this out..." HAHAHA

[@PupOrionSirius26]

I chuckled at that same part.

[@MarsMan1]

Hertz... the stupidity never ends.

[@ronjohnson6916]

Staying true to the mission statement.

[@madmaximilian5783]

​@@ronjohnson6916they need to change their slogan to it hurts to rent our vehicles...😄😆🤣😂

[@XtreeM_FaiL]

@@madmaximilian5783 "So stupid it Hertz"

[@DanTheCox]

to infinity and beyond!

[@PupOrionSirius26]

At least they keep us entertained.

[@Englishrose-r1e]

A rental car company tried it on with us once, we rented a car from Manchester airport UK to go up the road to Wigan and back roughly around 50 miles, they tried to bill us for 650 miles! Luckily we had paperwork of where we were and the petrol station we filled up at. Always take photos, take mileage and keep recipes.

[@AndyB-kq7xv]

I had a similar thing with Hertz in Australia. She said a car I rented was returned damaged. The problem is, I have NEVER rented a car EVER, & I was working that day & 3 states away from the place the car was rented from. They didn't want to hear my side, but my lawyer soon fixed them the bunch of morons. as I had proof of where I was & what I was doing all that day. You can't trust rental companies, no matter what country you live in...

[@joshuaheider7714]

Just when you think Hertz could not find any more reasons to be in the news.

[@Dallass]

They always find ways to stay relevant. They know the business is dying, so doing stuff like this helps them get money somehow.

[@knghtbrd]

In before Hertz gets someone arrested for a car they didn't rent, didn't steal, and is still provably sitting on the lot. Because Hertz is just that fraudulent.

[@PupOrionSirius26]

For this channel, it needs to be new and creative. Which they have in abundance.

[@thehellyousay]

they have cracked teams of experts working 24/7 to keep hertz on the cutting edge of corporate incompetence because at hertz, putting a hurt on you is more than just policy, it's a calling ...

[@JimLambier]

I used to do a fair bit of traveling for work and frequently had to rent a car from Hertz. We were told (never in writing) not to get the insurance because our corporate offices had insurance that would cover it. No way in hell was I going to be on the hook for a possible write-off, so I always accepted Hertz insurance. We had also been told that as a part of our benefits, we all had life insurance valued at 4 times our yearly salary. Many even allowed their own personal life insurance policies to lapse. Then an employee died and we found out that the insurance didn't exist. The older I get, the less I trust any business.

[@randysmith9715]

Never in writing is the key there.

[@shag139]

Our company does buy all the coverage from hertz as part of their overall agreement with Hertz. Course we’re a decent sized biz.

[@stevenmiller6725]

I always check it. Not worth the hassle.

[@mikep490]

@@shag139 You company is smart; though some big companies choose to be self-insured. The paperwork on a claim is silly-complicated and could leave them twisting in the wind.

[@shag139]

@@mikep490 well it’s a big company with serious negotiating clout. Used to be National and it moved to Hertz maybe 6-7 years ago. The prices we get are crazy low.

[@Zac-ls6hn]

1:04 on the do not rent list, that's the nicest thing hurtz has ever done.

[@wrwindsor]

Knowing Hertz, they did not lift this as part of their apology, so the 1900 points are worthless.

[@PupOrionSirius26]

But then gave rewards points, so... right, can I get cash for that instead, I'm on the DNR list

[@kwdavids1]

My State Farm agent told me to never to pay for extra insurance when renting a car. Enterprise was very good at documenting existing damage when I rented a car from them.

[@tomdfrog]

My Erie Agent said the exact opposite. Always get the insurance because your personal Auto Insurance will only pay to fix their vehicle. It will NOT cover the "Loss of Use" by the Rental Agency while the vehicle is being repaired. Expect that bill to start are 2 weeks of rental fees and really ends up being more like 2 months! However, between Rental Car Companies, TSA and unreliable airlines (and the respiratory infection you are bound to catch), if the drive is 10-12hrs from home to destination, I would rather drive.

[@jaystoner9475]

Check with your credit card customer service. My card automatically has this insurance

[@kilroy1964]

I rented a van from Enterprise in England. Upon renting it, I photographed a small dent, and made them aware of its preexistence. They still charged me for it! I fought them over it and ultimately won, but they've got some nerve...

[@wineweasel]

Same dent has been charged for 20 times before you got it

[@kilroy1964]

@wineweasel LOL!

[@ReasonableGuy-l7o]

Hertz...the KZbin gift that keeps on giving.

[@coldlakealta4043]

Steve will never run out of content

[@smalltime0]

@@coldlakealta4043 lol, Lehto quit law just to post Herz content

[@johnlummis5119]

Steve , you gave a good few examples of how Hertz ' messed up ' but my personal favourite was the story of the person who was charged $400+ for a tank of gas , for a Tesla and they still tried to argue that the charge ( no pun intended) was justified

[@ronjohnson6916]

The team at Hertz brainstorming ways to get Steve to report on them has upped their game.

[@bojohannesen4352]

They don't have a team for that purpose. That's ridiculous. It doesn't even make sense. . . . . . . Gotcha!

[@wvguy7238]

Me and a buddy are getting ready to drive to Florida and are renting a car. He put me in charge of finding the car and I said, well, definitely staying away from Hertz.

[@RaineStudio]

Reporting a fraudulent debt to credit agencies is DEFAMATION.

[@trekster9269]

It's a violation of the fair credit act.

[@DeputyNordburg]

Contact the FDA!

[@trekster9269]

@@DeputyNordburg FTC

[@DeputyNordburg]

@ You down with OPP?

[@trekster9269]

@@DeputyNordburg That's PPO.

[@sootymammal2891]

HTF is Hertz still operating?!?! Boycott this company!!! They're obviously too big to operate honestly and legally.

[@jeaniebird999]

I just read another comment talking about how their counter, at the airport, is empty compared to others. Hopefully everyone IS boycotting them and eventually it hertz enough to change their entire business model.

[@GT500Shlby]

Zero government involvement. That is how.

[@billyboy969]

How is the government getting away with NOT shutting them down and doing criminal charges, it's obvious they are very engaged in fraud and theft.

[@Scientist_Salarian]

Hertz stock price has gone from $10.82 at the end of last year to $3.03 now. They’re free-falling into bankruptcy.

[@billyboy969]

@Scientist_Salarian 😃

[@NickAskew]

Years ago I could not return my car to the airport because there was a huge slow moving traffic jam leading past the airport entrance. I pulled into a parking area next to the road and took my baggage with me and secured the car. I had not been able to refuel and I was worried about the location and them having to retrieve the car. The rental office was closed at the airport with just a drop box for key. I managed to get some paper and drew a map and explained what had happened. The rental company never contacted me, never charged me, just presumably took care of it all. That rental company was Avis and I'm sure being treated that way made us feel more inclined to rent from them again over the years. Incidentally another car pulled in behind and a guy got out in full flight costume. I jokingly said "I hope you are flying to my destination". It turns out he was.

[@JasonW.]

I am now convinced that intentional fraud or Hertz employee joyriding is going on at Hertz. After a forced to use Hertz as rental for work this summer, i returned the car after filling up with gas just outside ATL airport, so maybe 1-2 miles from dropoff. Tank was full, and I have a gas receipt for work that showed enough gallons that it was full (tank was about 1/4 full before filling it). No agents were available to give me receipt for rental return (about 50 ahead of me in returns) so I left for flight. Much later I was sent a return receipt showing the car with a couple hundred extra miles on it and charged for gas for half a tank.

[@dominaevillae28]

I suppose the answer is to photograph the gas receipt next to the mileage reading.

[@chawkinz]

Same thing happened to me in AZ 2015 or so. Apparently, I had been assigned the damaged car and it was swapped out for mine when I arrived to pick it up. One day rental no damage. A week later I got a bill for $900+. Customer service was no help. They sent pictures and accident report. It was clearly not the car I rented. Got the runaround despite clear evidence. I wrote a letter to AZ State Attorney General et al. It was THEN resolved - quickly.

[@CHSTRTRN]

Should start a Hertz Bingo Card with all these different Hertz story situations we hear about

[@Hanshotchewie]

This reminds me of a story I posted before. My sisters husband sold a car at the tail end of 2019, and the dealership that bought it sold it during the 2020 lockdown. The 2nd buyer then sold it again. None of the 3 buyers had registered the title because the secretary of state wasn't accepting people without weeks long waits for appointment. The final owner had gotten into an accident when a driver in an enterprise rental car hit him and totaled the rental. Enterprise then tried to sue my sister for over 17 grand because the title was still in their name. They had gotten a large packet in the mail showing the damaged rental car, legal threats and all in 2021. They had sold the car almost 2 years prior. That was a mess to get out of.

[@DavidNewmanDr]

In the UK, when you sell a vehicle you report the sale to the authorities (via their web site). You don't have to wait for the buyer to report the purchase. From that point onwards, you are no longer the registered keeper.

[@TryHardNewsletter]

Rental car driver was even at fault?

[@yuri0001]

How did she solved it?

[@TryHardNewsletter]

@@DavidNewmanDr I’m sure dealerships in the US love a stupid inefficient system because it incentivizes people to trade-in versus take on risk from a private sale. Dealerships make more off selling trade-ins than selling new cars.

[@Hanshotchewie]

The rental driver was at fault, but michigan has no fault insurance... As for solving the issue. It took contacting the dealer they sold it to in order to track down the current owner. That owner agreed that they owned the car, and had an active appointment to get it registered 2 weeks from the time they called him. He was able to get it all taken care of, atleast getting the blame taken off of my sister. We never did find out what happened after that.

[@michaelmoorrees3585]

Now looking at my credit card bills, to see if Hertz charged me, even when I never rented from Hertz !

[@SeanBZA]

Entirely possible, they just needed to mistype a card number to get a valid card, or an employee got your number to use to rent out vehicles for his buddies to use them as Uber vehicles.

[@tuvelat7302]

lol. It would be a new way for them to screw up. Quick, call Hertz corporate offices!

[@kingjbone1]

I was going to comment this. Then I saw it on reddit.

[@lynnryckman7300]

Once a while ago in Tampa Florida Airport when renting a car and they told me that my insurance company did not cover damages in Florida. Asking for me to buy additional insurance, I called my agent and was told I was fully covered. Freaking crooks.

[@nowaywithyoueveragai]

With all this material by hertz. A great funny musical would be written for non stop laughing

[@JoannaHammond]

Even in the UK this can also be a problem. The last time I had a "rental" was a courtesy car while mine was damaged. I took photos and video before to document everything, before I handed it back (they came to pick it up) I again took photos and video with the guy there, also took a picture of the car with him in it to show he was there. You have to really protect yourself, so many companies now try to take you for a fool and charge you for damage that never existed.

[@Jim-tv2tk]

A lady hit me about a year ago. I have USAA. My car was hit. After filing with my insurance that adjuster called me back. The claim somehow turned in to my fault, while driving a car I didn't own, in a state I hadn't been in. I had a police report. I had the other drive info. But numerous times over a few days USAA still ignored me and stuck to an imaginary claim. No idea how that happened but its incredibly frustrating for a company to speak as is you are crazy, particularly when the evidence is crystal clear. It was lile talking to a website bot.

[@jeaniebird999]

Yes, incredibly frustrating! But,... WHAT HAPPENED??

[@bigdaddio1959]

Weird. I have had USAA for over 40 years and have never had a problem with them. Hope it works out for you.

[@Delimon007]

That is weird, the company that I worked for I would ask for the info if you have it and to send it to me or our box to be forwarded to the correct team to deal with the issue. It's actually pretty simple most of the time and easy to fix. Basically get proof, show correct party the proof, fix problem. It's REALLY that simple!

[@Smokeythewelder]

@@bigdaddio195935 year member here… never an issue with usaa.

[@Marynicole830]

@@bigdaddio1959 They have been getting worse and worse since about 2013. 2015 they really ramped up and since the 2020s started they have been a nightmare for some people. It depends on who you get, they aren’t training their new reps the same way but if you get an old one they still know the ways around the system. The newer ones don’t. It’s not their fault, their company is training them that ‘USAA won’t do Y in X scenario” when they absolutely will and advertise it. Since officially they still say they will but train their newer reps otherwise they can still advertise it and when caught just say the rep was undertrained or something. I miss how they used to be. We had them up until 2021 when we finally left the bank account we had with them too. That was the last service we had with them. My grandmother has been trying to get auto insurance through them again but is having trouble getting into her account (she didn’t have a car for like 3 years) and they aren’t very helpful.

[@whitebeardInn]

Before the covid lockdown, I traveled extensively and always used Hertz. During the shutdown, I didn't travel for about a year or so. When I finally had a chance to travel on a personal vacation I went online to make a Hertz reservation and planned on using some of my 25,000+ points to get a very nice car. But, on my Hertz account it showed that I had zero points! I called Hertz and was told that because I hadn't rented from them in a year, I had lost all my points! I reminded him that we were in lockdown and he said that it didn't matter. I have not used Hertz since and never will.

[@alli3219]

They wiped the slate clean from those pesky liabilities

[@fjccommish]

Stop it with Covid.

[@ianhill4585]

Nectar card did the same with me in the UK, I tried to use the points up, but was met with obstacles, so gave up in frustration, went to use it again weeks later,and all my (thousands of points )had been wiped out, I enquired and was bullied into getting a new card, (I just said yes eventually to get the sales girl off my back) with about 100 free points on it. Needless to say within 5 minutes of the card landing through the letterbox, I'd taken scissors to it.

[@LanchburyConsultingLLC]

Hertz took all of my points off me and banned me after I put "too many miles" on their unlimited mileage rental vehicles. It was a lot of points as I rented a vehicle from them for 4 weeks in every 6 week period. I switched to Enterprise.

[@patelk464]

​@@ianhill4585same happened to me. I tried to use my Nectar points and found that my balance had been wiped because I had not used the card during covid.

[@andrewb8548]

I know someone who rented from Hertz and less than a mile from the airport caused a huge accident because the tires were showing threads on all 4 wheels. He was charged by the police for having 4 bald tires. The crash took place because it was pouring rain and one of the tires blew out due to wearing the tread down to the air.

[@Hamish_A]

My favourite rental of all time was a hail damaged car in the south of France that also looked like it had been driven through a hedge. It has less than 500 m on the odometer. Their paperwork said that every panel was damaged. They were very apologetic as their whole fleet had been damaged by the hail but knowing that anything minor wasn't an issue was great!

[@joanfregapane8683]

I think back now to the days when my older daughter had moved to Texas, and my husband & I made many trips to TX and always rented through Hertz. We never had a problem, and I now marvel that we escaped any issues during all those years.

[@surferdudemi]

I once rented a brand new car (from Avis) with 6 miles on the odometer. I was about to pull out of the location, but remembered to get out and take a walk around it. There was a HUGE gash on the passenger side door and rocker panel. I try to always take a quick video walk-around before and after each rental now. This is the best prevention for future problems.

[@stevereimer5254]

Rented from Avis in Dublin last month. They pointed out the scratches on the front corner and noted it on the rental agreement. I took pictures of the instrument cluster showing the milage (kilometers) and fuel gauge at pickup and drop off. Ireland rentals are likely not covered on your US insurance and Avis will put a hold on $2000 on your credit card to cover the mirrors you may lose on the narrow streets. I haven't rented from Hertz since 2008 when they tried to charge me for a tank of gas in Anchorage. It had 3 miles on a full tank (gas was $4.45/gal then). It only took one phone call to remove it, so their customer service was better then.

[@NoDefectsOut]

Rented from Avis few years ago in Orlando. I got a free upgrade from full-size sedan to a SUV. There were scratches all over, and some minor bumper damage. But hey, free upgrade. 3 months later, I got a call from their claims company. I was being billed 3k for all that pre-existing damage. Thankfully, I took a full walk around video before I left the AVIS lot, and when I returned the SUV. Their response when I sent in the video and still pictures to contest this? "Our bad you're not responsible. Have a good day."

[@ulyssesm.daniels6927]

Steve, you are like the only KZbinr that does their ad reads at the end. Major respect sir.

[@privacyvalued4134]

7:38 U-Haul has a similar process except they show 2D stick drawings of the vehicle on the rental form where you are supposed to circle existing damage. I learned a useful tip years ago: Circle the entire vehicle as being damaged when you received it. Solves a lot of headaches later on.

[@Spectator1959]

You must not have rented from UHaul for awhile. UHaul went to digital photos and electronic check-in and check-out years ago. No more paper forms except sometimes the contract itself.

[@robert5]

I always ad the insurance whenever I rent anything from U-Haul. Then I take pics and video.

[@KaneYork]

​@@Spectator1959We definitely had at least some paper involved in 2022

[@sp1nrx]

Steve needs to print out Hertz Bingo cards.

[@db7084]

A few years ago my father rented a car from Hertz in Tasmania while on holiday there. He worked in Indonesia at the time, and I lived in Western Australia. One morning I got a phone call from Hertz advising that the car was 2 days overdue (he had put me as the contact). It was nearly a year after he had rented it in Tasmania, and he had been back in Indonesia for months! Somehow Hertz had assigned a car to him on their system, obviously using his details from his Tasmanian trip the year before. I told the lady he was in Indonesia and had been for months and would confirm he was still there (I hadn't spoken to him for a few weeks), and when I phoned her back and told her he was in Indonesia, she hurriedly ended the conversation. I never heard from her again.

[@andyny29]

Whenever Steve has a Hertz story, I literally drop what I’m doing to watch it! 😂😅😊

[@Qusin111]

the real kicker was they charged him a 28% gratuity for the services rendered. LOL I just rented a car in Vegas that was scratched to death, they said oh we know, and you are fine. I said not on my dime, this needs to be highly documented and signed off or get me another car. only been a week since returning it but I am keeping all documents FOREVER!

[@Vincent_Beers]

There's no way not to get scratched up while parking in Vegas. Everything is tightly packed parking and no one cares about their rental car. It's about as common as having to do uturns on all the poorly planned road redesigns there.

[@fountainvalley100]

Smart!

[@dmitripogosian5084]

Actually, I tend to prefer rental cars that are scratched all over the place to brand new ones :) I would document the scratches, but more minor ones usually go by area (i.e - front door - scratched, front bumper scratched etc), so if I put a new one, I am good :)

[@ashtorith]

They need to be penalized and charged with insurance fraud.

[@kevinschmidt9482]

On monday i rented a vehicle which was a hybrid. On the way out of the rental facility i noticed a message for a "hybrid system failure", to park the car and not drive it. I wasnt even out of the rental garage so i went down the ramp, and right back up the return to park/swap for another vehicle. The check in guy brought a manager to ask me 100 questions about what i did to damage the vehicle. After 15 min we walked to the other side of the vehicle and it had "do not drive" written in white paint marker on the rear window. Thank god for that bc these guys were trying to pin it on me! I always rent from Avis and rarely have any sort of iasue. Unfortunately i needed a van and they didnt have one so i had to rent drom another company. I always take pictures and pay attention when i rent a vehicle but i was in a hurry and didnt that time. Will never forget again. Pic at all 4 corners and the dash board before i even put it in drive.

[@Pestsoutwest]

I take a photo of every angle of the rental car twice. Once when I pick it up and once as I drop it off.

[@azuth11]

"When you don't want a painless car rental, make it Hertz!"

[@cmorris9494]

If hold my beer was a car company

[@mattdarrock666]

''Hold my insurance claim form''...

[@knghtbrd]

How the HELL is this not criminal behavior by Hertz?

[@richardfabacher3705]

Hertz BIG, you not.😝

[@xslickrickx2103]

@@knghtbrd it is, good luck putting hurtz in jail though

[@LarryJunior2164]

About 15 years ago at DFW I rented a car from Alamo and they tried to claim I damaged it. It was minor and I was working for the Fed government so I told them to sort it out with the government and good luck. Nothing ended up happening and the next month I was there again for work and this time when I got to the exit booth where they check you out and note any damage I spent almost 30 minutes going around the car an noting every little nick/scratch on the car with the attendant. That booth was the only way out for Alamo and a couple of other companies. By the time I was done there were many cars lined up waiting to get out. The manager came out and asked what the issue was. I told him they tried to screw me last time so I was making sure everything possible was noted to avoid being scammed again. Malicious compliance is useful sometimes.

[@pay741]

Penske is the same way as well when you do a walk around they would take photos of damages and when it comes to signing the agreement there’s a section that says rented out with no damage. I cross it out and put with damage and photos have been taken. They said they can’t change it on the agreement but they have it digitized of the damage.

[@andyvonbourske6405]

this isn't a mistake it's a damn crime . how on earth is this not fraud ?

[@kevin_wb0poh]

BINGO! I was waiting for the "Charge customer for damaged car he didn't rent" spot.

[@michaelkelleypoetry]

Can I be put on Hertz "do not rent" list? That sounds like a good deal.

[@nuclearmedicineman6270]

Hertz is on my company's do not rent from list. You can rent a car from them, as long as you pay for it yourself; if you use a company card, they will deduct it from your wages.

[@mikereid1195]

I already placed myself on it 😂

[@richardfabacher3705]

Sure, but you just know they will charge for doing that.

[@unclenaynay]

It will only cost you $999.99

[@michaelkelleypoetry]

@ Still a better alternative than renting from Hertz. 😂

[@vaughanellis7866]

I had a similar thing here in the UK where a car rental took me to court for damage to a car I did not drive or hire, when it got to court I produced photos of the car I hired which showed the registration plates and the condition at pick up and return and all the photos were time/date stamped (as you can guess I've been through this before), the car they say I damaged was a different colour, model, make and registration from the one I hired The Judge took one look at my photos tore the solicitor(lawyer) acting for the hire company a new one, I went home with the hire company having to cover all my costs and awarded a nice compensation payout from the Judge(who was not a happy camper) for the hire company wasting my time and his.

[@squadaimat2923]

The Hertz stories are getting funnier than Saturday night live.

[@Carlito100S11]

I had a similar issue with Enterprise many years ago and had to meditate through the BBB to get the repair cost dropped.

[@danfenwick4923]

Sue the company. Sue the CEO and every member of the Board of Directors.

[@arribaficationwineho32]

That is the best idea!

[@michaelkelleypoetry]

A distinction needs to be made: The fact that Hertz has done something crazy isn't news, but what they did is news.

[@valarianne2284]

Bingo! Good way to describe it!

[@scooterinvegas1]

I ALWAYS walk around a rental with my phone taking video before taking and after returning. Always!

[@johnrockland18]

Omg Hertz 😂, always keeping us entertained 😂😂

[@homesteadhelper9126]

I once dealt with a company that kept doing things that ended up in my weekly Quality Talk. Just like Hertz, each time I thought they couldn't do anything more to get on, they found a way.

[@carlosugarte1450]

No other company has the ability to screw up so many people so many times in never-ending unimaginable ways and still be able to exist like Hertz.

[@jayuup]

former car rental station manager (last worked 2005), this was the standard: any ding (paint intact) or scratch (paint broken) or combination greater than the size of a quarter, any glass no matter how big, or any broken panels(cracks) should be documented.

[@rockobonaparte]

I haven't had full coverage for rental cars for years with insurance and I'm pretty sure it's the same for most folks (at least in the US). The big fun term is "loss of use" where the rental company will charge you for the time the car is being repaired and not making them money. I haven't heard of anybody having auto insurance that would cover that for a rental car.

[@stephencavanaugh8377]

Brings new meaning to the phrase "Drive it like someone else rented it!".

[@paulf3]

Take pictures of everything. The last time I went to the car there was a dent on it looked like it got hit by a golf ball. The rental agent tried to say it doesn't need to be written up because it's smaller than the size of damage they claim. I made him write it up anyway. The few minutes saved now is not worth the headache later.

[@MJCLAXDEN]

I’m surprised they didn’t accuse him of swapping plates, too…and have him SWATted.

[@Nemonurwingy]

It’s just the way things go when these sorts of actions aren’t punished. I’ve seen reports on insurance companies which have a standard practice of denying every claim, knowing some percentage won’t fight back and the company will get to pay out less money in claims. Here, if Hertz can get somebody to pay (and who knows, they may well have pursued the actual renter who caused damage, hey double the money) and collect extra money that some people might not fight, that’s good for Hertz’s bottom line. If all that costs them is people think they are a-holes, well, people already thought that. They need to face real penalties from consumer protection agencies or business license boards, or they don’t have strong enough incentives to not pull this garbage.

[@jplum7708]

All this negative press must be hurting their bottom line. I'm sure they are getting creative to keep money flowing in.

[@dvate]

I use to do security for hertz and they were trying to hide damages and scratches caused by the transporter from the return ,prep to ready to rent.

[@NemoBlank]

We're Hertz! We rent the cars for cash to our buddies and then put the damage on you!

[@JmacJSGuru]

6:15 “Houston might have a problem “ omg that was so settle and funny 😂😂😂

[@pablohammerly448]

@JmacJSGuru: subtle* (not "settle") 🙄

[@thetomgibson]

You have to be relentless with these rental places when you don’t buy their insurance. I fought with Enterprise over damage that was on the car when I got it. It took months but I had dates/times/names and quotes from everyone I interacted with. They finally got tired and gave in.

[@sombojoe]

Oh my God, I thought I was being so cautious. I never thought of taking pictures and videos of the INSIDE of the car when I drop it off.!

[@jamessimms415]

Hertz being Hertz, the gift that keeps on giving….

[@kinarism]

4:00 this sounds a lot like hertz was trying to coach the customer into fraud.

[@kathleenmccrory9883]

It sounds like Hertz is pushing for a class action lawsuit someday in the near future.

[@jsedbe0624]

Hertz…the gift that keeps on giving.

[@Terran.Marine.2]

Perhaps they could go high tech and call themselves Megahertz.

[@iggyboo]

Hertz is the rental company that never stopa hurting themselves AND still is somehow renting cars

[@danytoob]

Intentional action by Hertz ... free advertising on The Steve Lehto Show! Priceless and explosive coverage.

[@jamesriley1207]

I have been in 2 rentals that were wrecked with significant damage while working as a road warrior. If and when I do a personal rental I usually consider the collision damage waiver just to save future hassles and stay away from H and A and use another major based on past customer service experiences.

[@user-zo6xg8bx4l]

Why would anyone ever rent a car from Hertz??

[@SeanBZA]

When even Uber does not collect from that airport.......

[@ericsegura4977]

Its 1am, your plane just landed, the people you’re traveling with that claimed they had the car rental covered did not in fact do so, the other rental places are out of cars and the closest Uber has a 40 minute delay. (We took the Uber anyways.)

[@okoboji2001]

I rented a Jeep and over 2 years later, they told me I needed to pay for a broken windshield. I asked them for pictures, repair work orders etc.

[@darrinrebagliati5365]

Likely the agent took the car to lunch (or a tryst) damaged it and figured t blame it on a customer.

[@robertball3578]

I was thinking the same thing.

[@Frankjc3rd]

It's almost as if Hertz is trying to fill out some sort of bingo card! Reported stolen, check. Fuel charge for an electric vehicle, check. Not accept a Puerto Rico driver's license because they don't realize that Puerto Rico is part of the United States, check. And now charge for damage on a car a customer did not drive, check.

[@neldoncaudill7846]

I had a rental for five or six years going back to turn the car back in once a month for another car over those years. I did have an incident or two. What I learned is that if your insurance covers your rental car, you should make sure that it covers lost rental time too because they will come back and charge you for that in addition to any damage

[@KA-dw4pu]

I recently rented from Avis, after returning the car I learned they never had a record of the car leaving their lot. I never got a receipt, called them and got the usual run around and the third representative I spoke with didn't know what to do so hung up on me. Scary, at least I got a free rental.

[@ezone913]

Always get a full damage waiver on anything you rent! It's only a couple extra bucks. I rented a Durango from Alamo for a multi-state trip. Hit a doe, a deer, a female deer, just short of airbag deployment. She fled the scene. $5000+ in damages to the rental and it only cost me the price of the waiver and a few hours on the phone to line up the repair and payments.

[@dmitripogosian5084]

Just have a good credit card with rental car insurance. Don't use your car insurance

[@UnnoneWandering]

"Houston we have a problem. "

[@xa3558]

Thank you !