This new ATM trick is actually very clever

[@czechcech4704]

Hi! In Poland, Euronet ATMs did the same thing as they did in the Czech Republic. Euronet was fined for this by the consumer protection office and had to remove it because it was misleading. Perhaps it's worth reporting this to some authority that deals with this in the Czech Republic?

[@Oleksa-Derevianchenko]

100%

[@Dearminder]

Also its scam that if u decline u didn't get notified about a balance. You paid for service that wasn't provided.

[@Aliandry]

I believe the same might have happened in Portugal, since the balance button doesn't seen to work in some machines I saw. I have also seen Euronet in Germany. No idea how they work tho

[@SpencerLupul]

Report it to the damn EU

[@mursie100]

I think we established that Czech officials are deadbeat at this point.

[@eldrago19]

I was in Budapest recently and went to get a ticket for fisherman's bastion and the woman at the ticket desk was instructing each customer to 'decline conversion'! Bless her soul.

[@marcellkovacs5452]

Most vendors will do that automatically for you because it leads to better customer experience and it makes zero difference for them. Only the bank benefits from the conversion.

[@HaggisMuncher-69-420]

@@marcellkovacs5452 WRONG. The conversion is market rate. The conversion is the ATM's conversion, NOT the banks. Please, if you're going make comments, at least be informed.

[@marcellkovacs5452]

@@HaggisMuncher-69-420 who said anything about ATMs? If you're going to lecture me at least read what's being discussed.

[@MirkoM2425]

@@csuporj I went to budapest recently and purchased a vignette online with my Serbian bank card. It costed 23.6 euros. Is that the right price? At a gas station near the border it also said 23 euros.

[@arturturkevych3816]

@@csuporj You can buy vignettes online now for many countries including Hungary for the cheapest price and no need to queue or stop anywhere

[@DeveloperChris]

In Australia an ATM must tell you what the fee is going to be before charging the fee. This is a legal requirement. all fees for service must be upfront.

[@markylon]

The issue here is that the ATM is NOT charging him, his LOCAL bank is charging him for a balance enquiry. nothing to do with the ATM charging him. The sneaky thing is the ATM is forcing you to get a balance enquiry which they then take a cut of from the local bank

[@halloweenlv]

This should be put into EU-wide law. Fuk Euronet scammers.

[@DeveloperChris]

@@markylon atm's make a percentage of any fee charged. otherwise there wouldn't be an attempt to obfuscate the fee. I recall my bank charged account holders 20c every time someone viewed their online balance over the banks own online portal. Banks are there solely for the purpose of screwing as many people as they possibly can.

[@markylon]

@@DeveloperChris the point is it's not the ATM making the charge it's the cardholders bank, if which a small percentage goes to the ATM. But they have no control if a fee is made

[@DeveloperChris]

@@markylon does it matter who is charging the fee? Its the deceptive practice that is occurring. Its the ATM maker that is being deceptive in this particular case. You are really splitting hairs. My original comment was only to say it is illegal in Australia and therefore could not happen.

[@Ryan-jb2hu]

Thanks to your old videos I always walk passed EuroNet ATMs

[@osloreal7042]

Cash money papier not STOP promoting CDBC cashless sociaty SLAVERY scam

[@tn2cw]

Yeah, same here. Always take the extra time and effort to go to an ATM of a real bank. They might charge you a fee but they will be up front about it. And if you want to check your balance, just use your bank's app.

[@bodhisattva99]

That is a serious, serious crime. The way they get away with it is that is only SEEMS as if it's 2 bucks, but given the number of interactions with the ATM, they are stealing MILLIONS upon MILLIONS.

[@justjuniorjaw]

Read about the "one-cent thief", this has been done in other countries for far less than 2 bucks and get caught for it. EuroBank is simply doing it openly.

[@dabadoo7631]

yea retail finance drips little charged for things and it allll adds up

[@ericaugust1501]

there also needs to be 'value for fees' laws. how the eff can they charge 2 euro for a nothing service. its literally just to flash data that is readily available on their systems and required no effort other than proper software functioning (this is the promise of technology. makes things more efficient, but the banks or whoever is behind the ATMS they want to still charge you for costs that no longer apply due to technology advancement). so charges for the sake of charges, not service. that is a type of fraud.

[@utredutredson1686]

4:20 aushwitz comment what the heck?

[@flopunkt3665]

​@@utredutredson1686 I understood "I still won't go to the ATM they put in Auschwitz"

[@tvdan1043]

In the US, ATMs are required to notify you and ask for your consent to continue before charging any fees. For example, after you select an amount to withdraw, it will pop up a notification "The owner of this ATM charges a fee of $4 for cash withdrawals. This is in addition to any charges your bank may impose. Do you wish to continue?" Now, they withhold this notification until you've gone through most of the process knowing people will just accept it at that point, but they have to give people the chance to cancel the transaction without being charged.

[@Helladamnleet]

A near by BMO Harris branch charged $7.50. Nearly $10 even if all you were pulling was $20 PLUS the $2-4 hit from your own bank.

[@fondbeebboop9705]

Definitely sounds like a law that they need over there

[@GodzillaGoesGaga]

In the US you only get ripped off when you spend the money !!

[@88porpoise]

First, the question is if this is actually legal in Czechia or other countries or if they just do it and nobody pushes back. Second, when US consumer protections are better than yours, you have real issues.

[@framegrace1]

For withdrawing money, this is exactly how it works here too (At least I've always seen it on all my transactions). But that's only for withdrawings, not for any other service: check balance, conversions...

[@_specialneeds]

It's called fraud.

[@Corredor1230]

There are legitimate grounds for fraud in this case because they're charging you without showing you your balance. If they showed you your balance every time, unfortunately, you could no longer call it fraud and just a shady strategy.

[@applekidn1]

@@Corredor1230 nah it almost definitely fraud. Especially at the end when they said you haven’t been charge for the current transactions. Which included checking cash and other. So it’s disingenuous

[@StephenHoldaway]

Yeah, especially skeevy when the "other" menu item has the same things individually - they're clearly trying to hide them behind something most people won't click on

[@Steve.._.]

​@@applekidn1you didn't understand their comment lmao. 😂

[@sergrojGrayFace]

​@@Corredor1230 How can that not be fraud when you haven't agreed to any terms by pushing the button? A fee has to be communicated before it can be agreed to.

[@Risky-Rickelodeon]

@honest guide around 4:42 you type in your bank code, dont forget to edit it out next time (definitely not 1234😅) Change your code asap & also on other units with same code

[@Ytrearneindre]

yeah, you worked out what his vide ess, did you? XD

[@marcforrester7738]

I mean you'd use a burner card for these videos anyway right? It might as well be 1234.

[@morfigasoulslayer]

I clearly saw 1 2 3 4

[@spunkyb5249]

When I travel overseas, I always find an ATM from a real local bank, none of those tourist trap machines that will rip you off.

[@sueguinane9995]

That's what we do too. Even if the bank is not the same network as our home bank, it still works out cheaper

[@NateNate60]

When I went to Portugal, I tried my card in several different ATMs just to see how much it would charge me for a 100€ withdrawal. I put my card into a Santander ATM and as soon as I clicked "100€" for the amount, it immediately dispensed the cash without even asking me whether I agreed to the fee or what that would be. I checked on my bank app and it turns out it charged no fee, just the 1% foreign transaction fee charged by my bank (not by Santander). So they literally made 0€ on that transaction.

[@Jac0bIAm]

Yeah, exactly. I literally call these ATMs scam machines

[@alpujugo]

​@@NateNate60 maybe Santander users can use your Banks ATMs free of charge or summ like that

[@johnmc3862]

In some countries most of the local ATM’S have been removed and left with Euronet unfortunately.

[@Max_Ivanov_Pro]

It's crazy how these ATM scams are so widespread across different countries. Always gotta be on high alert when traveling!

[@Yupppi]

No no you got it wrong, it's service, not scam!

[@borablerta9090]

holy fuck u are everywhere

[@LarixusSnydes]

This company and any other that work in a similar way should be shut down.

[@deadcreatives1033]

@@Yupppi I agree!

[@totallyrandomuser5760]

​@@borablerta9090a well made promotion bot, huh

[@DanTheCaptain]

As a rule of thumb, I have now started to avoid any and all independent ATMs. I always go to a local bank, one that is preferably an “International Affiliate” of my own bank. Then, I always also try and use an indoor ATM, rather than an outdoor one if I can.

[@blackoak4978]

I don't travel much, but I use tap if I can and just let my bank handle the conversion fees. If that's not an option I'd use a credit card. If somewhere in Europe is making me pay in cash, that's probably a sign to ship elsewhere

[@nickhuynh6321]

But the guy in the video said he is a local. In any case if you own local bank started to do the same button what do you think?

[@DanTheCaptain]

@@blackoak4978 Yes, thankfully my card works pretty much everywhere now. But if I need cash, these are the rules I go by.

[@liminalspace1382]

Dealing with banks can sometimes be even more frustrating. Let me share an experience I had: during a half-day layover at Copenhagen airport, I decided to explore the city center. However, the luggage camera malfunctioned and wouldn't accept credit cards. In need of 7-10 Danish kroner, I went to the bank, but was surprised to discover a $20 fee for the service. Quite a headache

[@istvanrabrady9160]

Thank you! I will be using a different ATM from now on, as suggested by the Euronet agent. What a nice guy! I hope he doesn't get fired for being honest in a dishonest organization.

[@tinybartini]

in UK they are obliged to say that you will be charged for anything and also ask if you wanting to proceed, so for example the ATM charges for withdrawal but says FREE balance enquiries - so before you withdraw it will tell you that there's a fee for this service.

[@gargoyled_drake]

yeah i'm pretty sure this is actually a standard European / EU law. But these banks don't care and the officials in the countries they operate in don't care either.

[@powertomato]

In the EU too, pretty much they don't care until they get fined they will have earned a multiple of the fine. Time for the EU to grow some teeth...

[@gigitrix]

We take LINK for granted honestly

[@Jay0B938]

I got fucked at manchester airport, it converted my euros that was already in euro balance in revolut, withdrew them as GBP and charged me a shitty exchange rate and a fee for doing so and gave me euros.

[@GrumpyMunkyGameDesign]

@@Jay0B938well your first mistake was getting currency from an airport to be fair, U seen the price of a coffee in an airport? They'll give away a FREE magazine and still charge you a fiver for it, And you are shocked you got screwed? Like at no point did you think that buying something from an Airport terminal was going to cost you WAAAAAAY above market value? Like is that just not universally understood that airports, service stations, theme parks etc are going to rinse you for every penny they can cos u pretty much cant go anywhere else at that moment? Am I the dumb one here? I thought this was obvious?

[@philelmo]

Because of Janek, anytime I see a Euronet or unbranded ATM here in Canada, I run the other way 😂 so I couldn’t tell ya if these scammers tried anything new

[@tony42898]

They installed an Euronet ATM at a military installation I frequent. I already sent a complaint and provided multiple videos of HG's and others showing how they trick you.

[@philradspinner8847]

Never use Euronet. Always look for an actual bank ATM.

[@jwenting]

then don't go to the Netherlands. There are NO unbranded ATMs left, all banks retired them and contracted to a third party to run all ATMs in the country as a monopoly... A third party that then of course instantly started charging customers through the nose for withdrawals.

[@TheLikeys]

@@jwentingwell do you actually need cash in the Netherlands in the first place?

[@m.m.4609]

YES, We do. also, we believe in freedom over here, and cash = freedom. so many times I give the foo​d delivery guy for example 20 euros cash and tell him to keep because I know if I want to tip using their website or a bank, he will pay tax, has to pay his boss, bank etc.... I don't see how people casually love to give away their financial method freedom @@TheLikeys

[@Alex.overseas]

Just a heads up, you showed your hands putting in your code around 4:45 Change your code immediately in case someone you made mad pickpockets you.

[@augustolyr]

Dude i was literally about to write this shit too! 😂 (i was so damn “worried” for him, like “what the hell, was i the only one noticing this?”) Glad to see some other nice human beings around ahah Have a great Tuesday!

[@olivier-pierredebelmont.3630]

He said don't worry,it is 1234! Are you paranoïd?

[@DrJery]

guess 9897 😃

[@gramail2009]

He is not stupid. He changed his code temporarily to 1234 for the purposes of making the video.

[@szakeetm]

@@gramail2009 Then why did he type 9897 or something like that? He didn't even touch the 1 key.

[@michaelkeenan5353]

4:43 you put your pin in onscreen, guess you changed this now

[@Juroo_]

In Poland Customer Protection Office (state office) did an investigation on that. They changed this practice.

[@9xqspx6]

That's good to hear! Here in Hungary we don't even have a functioning Customer Protection Office anymore. I don't even know on what ground they are collecting tax monies from people than...

[@RAD6150]

So... don't use Euronet. Good to know.

[@WalterDeRooij]

Yeah, that's always good advice. Use the ATM of a bank instead. If there are charges they'll be honest about them.

[@runarandersen878]

Yes. And other banks often have lower fees than Euronet.

[@Hunter_Bidens_Crackpipe_]

@@runarandersen878 More like always

[@RAD6150]

@@runarandersen878 I have a BoA travel card and use it at partner banks...

[@MrMajsterixx]

its simple rule, use anything but euronet, i dont know any other non bank ATM here in czech republic , bank ATMs have a fee for withdrawl but just like 1,5 euro

[@James-hy8zs]

I used to always include the warning to my chalet guests in my welcome speeches: don't use blue ATMs and always choose local currency

[@toromei]

Great video! I can’t say that I’ve encountered that specific issue, but here in Japan ATMs charge fees “after hours” (usually outside of normal 9-5 “business hours”) even if you’re a customer of the same bank. So I only ever use my US Schwab account’s debit card to withdraw cash, because I get rebates for ATM fees from them each month. It’s great peace of mind even in the US, where 3rd party ATMs charging exorbitant fees (5$ is not uncommon) are ubiquitous.

[@markylon]

In Japan use a Lawson or 7-11, always free :)

[@andrewpeters7785]

The pink "AEON Bank" ATMs (Found in almost every AEON supermarket or convenience store in Japan) do not charge fees and work with international cards.

[@toromei]

@@andrewpeters7785: I haven’t lived anywhere near an Aeon recently, but that’s great to know!

[@endaksi_channel]

You should be happy that Euronet did not give you expired Belorussian rubles instead of crowns :)

[@Anolaana]

Oh god, that would be the ultimate scam crossover.

[@yaziyo]

Watch out, the ATM might be A L B A N I A

[@checoniapw1273]

Plot twist!!

[@eisenklad]

giving out expired currency is already fraud. an ATM giving out expired currency, that's just robbery. unless they go the Established Titles way, by selling expired currency as a gag gift. and the "ATM" is just a vending machine

[@damasek219]

Don't even mention it, it might give them new ideas. 😂

[@Kirmo13]

You already saved my once when I visited Prague last year. I randomly stopped at a local market where they only accepted cash and there were two conveniently 😉 placed ATMS right next to the market. I refused the 12% (crazy) conversion rate and got a much much better rate out of my bank (0.1%)

[@dimitar297]

Nice country not many puffy headed liberals yet.

[@goldenhate6649]

I remember learning in Greece that my local bank in Missouri, USA did not account for foreign travel and therefore had 0 charge for conversion or using another banks atm. Quite humorous once I figured it out

[@robinac6897]

That city is one big den of thieves.

[@Nitihene]

Thank you for continuously exposing these scams.

[@babajaiy8246]

"Thank you for continuously exposing these scams." It's not a scam. It's charging you a fee for the use of their machine. No one is obligated to let you use their machines for free, at their expense.

[@oatmeal3919]

​@@babajaiy8246it is a scam, as it falsely claims you weren't charged. On top of that, it charges you before actually showing you the balance.

[@BalwinderSingh-w9m]

In the U.K., banks don’t charge for balance enquiries or withdrawals. Always go to a bank machine. Never use standalone machines in shops. Even locals don’t do this.

[@CeiliogWaspflake]

That depends on how many miles you're prepared to travel to a bank atm. My local shop atm is charge free.

[@BalwinderSingh-w9m]

@@CeiliogWaspflake That is useful. It is the exception in our area.

[@BalwinderSingh-w9m]

I should have said that many supermarkets in the U.K. have free ATMs. Smaller shops don’t.

[@CeiliogWaspflake]

@@BalwinderSingh-w9m Link's ATM-finder tool for smartphones shows free ATMs as green dots. Post Offices offer free cash withdrawals.

[@JB-zm2oh]

Although that's true unfortunately they're are less and less Bank's as they are continuing to close bank branches and have to rely on supermarket 🏧 for free cash withdrawals in the UK You can also get a free balance as well

[@alberciik]

By eu rules, they have an OBLIGATION to put a warning on the screen BEFORE HAND saying that this or that will cost you this or that. Or at least a warning. The exact same machines are in Poland, not only there was no scamming, but you can read several cost warnings about the different options on the screen.

[@hexandcube]

I'm pretty sure that's a literal scam. They can't charge you for checking your balance without showing you your balance. I'll check next time if they do this on Polish ATMs as well, and if they do, I'll try to file a complaint, and report them to the Office of Competition and Consumer Protection Edit: They already got fined for that lmao

[@utredutredson1686]

4:20 aushwitz comment what the heck?

[@PopularParts]

Great! Polska gurom ❤😂

[@foff-666]

@@utredutredson1686 He says "by the way I still LOVE the atm they encased in Auschwitz" lolll - not really, that's just one interpretation.. he could be saying anything, nobody knows.

[@H0ttabych]

They should not be fined for that, they should be immediately shut down

[@babajaiy8246]

"I'm pretty sure that's a literal scam. They can't charge you for checking your balance without showing you your balance." It's not a scam. You're being charged to use their machine - Not to get your balance. It matters not whether you use it to get cash or get a balance. It doesn't change the cost of the expense of buying and maintaining a machine for your convenience. You should not expect to be able to use a private machine for free.

[@jagohazzzard]

A chap I know that comes across these machines that charge just thinking about them, he jams the card slot with something very sticky and sticks a label over the slot saying "Machine broken call this number - unpublished personal number of CEO" Everyone should do this.

[@1OnlyOneOnlyOne1]

Wow. How have I never thought of this. Going to do it today and anytime I see these demonic machines. Thanks

[@motog4-75]

But but how on earth do you get the CEO personal number???

[@Ribbo]

Just remember there is a camera recording your face if you do this!

[@1OnlyOneOnlyOne1]

@Ribbo lol yea but the virus of unidentified origin allows us to wear a full face mask in public. Love this virus.

[@kobisjeruk]

Good job promoting/encouraging speedrun to jail any%. Tampering with ATM = jail time, no matter where you live. Try not to infect other people with your stupidity.

[@oldrichpolak6544]

I've been watching your advice for many years. As I'm half Czech but never lived there you help me so much when I go to see my family. Really appreciate your help.

[@DjAdam16]

I remember when you spoke about these ATMs a while back. Last year I visited several countries in Europe and had to withdraw money in some instances. I came across this ATM and refused to convert exactly how you mentioned it! Thanks for showing us this scam...

[@Anolaana]

1EUR is more than 20 CZK!! I remember those old videos too!

[@nimbuskhannk627]

05:15, you completely misread that. The call center you were contacting is a generic one for all Euronet national networks. The question you were describing to the operator is a Czech -specific one, because your country legislation allows for this scheme (...in mine, for instance, although Euronet is also present, they are not allowed to do this when local cards are used for withdrawal...). When the operator told you to use another machine, he was not sending you to the competition, he was telling you to try to use another Euronet machine because he did not understand what your local-specific problem was and just imagined that particular ATM had a problem.

[@RamsesTheFourth]

Yeah but the operator of Euronet should know this anyway. They should ask where the customer is calling from, so he can give him correct answer. I understood that he told him to go to different Euronet maschine, but all of them operate same way here and dont tell me that the Euronet doesnt know this.

[@nimbuskhannk627]

@@RamsesTheFourth You have too much faith in call centers. It is already surprising he knows he works for Euronet...

[@andrejszasz2816]

He also said to use “other” first Or if you can’t see withdrawal try another machine. I thought it was deliberately missed for the drama 😃

[@Tedrousek]

K tomu Euronet: 1. Tuto změnu provedli ve všechn státech Evropy, a následně na to začali reagovat regulátoři daných zemí, takže byli nuceni to z některých zemích sáhnout. 2. O tomto videu následně napsal každý velký mediální dům v ČR a už v současné době probíhá šetření ze strany České národní banky a dalších bank. Pro Euronet to nevypadá dobře. 3. Banky dokonce začali nabízet nové postupy, jak takovou službu reklamovat u nic, kdy si to následně vyřídí s Euronetem ony.

[@Wha73v3r]

Well this is still a Euronet Problem right? The Customer do not know this, he is standing in Front of the ATM and can only ask this question. The Support should have ask where he is calling from in the first place. So it’s just bad trained support, but I don’t blame the employees for that, it’s Euronet.

[@joline2730]

In the UK everywhere advertizes "Free Cash Withdrawals" If a machine is going to charge, they MUST tell you at the start of any transaction.

[@4everdex]

They are not charging for the withdrawal, they are charging to show the balance. Bet this is again a grey area.

[@LookingTBGJake]

​@@4everdex he didn't mention because it's meant to be obvious but they say free balance inquiries AND cash withdrawals on the machine in UK no grey area, it's just a legal requirement that you are aware of any charges before accepting them, such as when on a machine that charges you it even tells you any charges you'll get and asks whether you accept them or not before continuing onto the option you chose and at the end before fully completing the transaction it shows a breakdown of exactly what you're withdrawing and what any additional costs added on are at which point you can still cancel the transaction and be charged nothing this entire thing in this video is a MASSIVE scam

[@zakrillnakoneyan]

@@LookingTBGJake yep, there are some cash machines that will try to charge you (like at the airport or in a mall for example) but generally most of the ATMs are free to use; they have to be, else people would stop using them, which also translates to lower customer traffic for the area. If banks were to start charging simple checking of a balance or withdrawal fees, even more people would switch to fully paying by card (or now phone) in store, which would render the ATM useless. Anyway, I don't tend to use cash myself but if it was to be a paid service, I'd never use it (or would change the bank to one that offers a free one); can do the same and more (and faster even) just with my phone...

[@9xqspx6]

@@zakrillnakoneyanWell, a lot of ATM's will charge you if you are using a card issued in another country. Really, the entire banking industry should be much MUCH better regulated. But of course banks have a lot of money, and money buys fucking politicians, so banks get away pretty much with anything.

[@daveherz998]

In Canada using ANY ATM other than the designated bank associated with the card will result in a fee for ANY transaction. Unfortunately, EVERY bank here has closed branches, removed ATMs, and severely limited operating hours for what few ATMs are left. It's almost as if banking as a concept is kind of a scam...

[@petershillito]

In the UK, ATMs from third parties (non-banks) will ask repeatedly for balance enquiries. Banks over here don't charge for a balance enquiry but I believe they do have to pay the ATM operator for providing that service, which is why ATMs get very pushy about it. An ATM near me after you insert your card will have "cash and balance" first, but there will always be "cash" underneath it. Selecting "cash" will then immediately ask you if you want balance as well and remind you that it's free to do this. Only then will it ask how much cash you want. So in short, similar sort of thing, but way less sneaky about it than these euronet ones and less of an issue for locals since balance enquiries are free.

[@bigaspidistra]

The interchange payment for a balance is about 13p in round figures. It doesn't sound a lot but it must add up if everyone selects it.

[@jackthehacker05]

I’ve never seen anyone ever use these machines anyway. They have a fee for one, and they just feel scammy. Everyone I know just goes to their bank cash points or uses a card as an alternative

[@MrFastNapper]

Ah, makes sense now why my co-op's ATM first prompt is if I want to see my balance. One more step between me and my cash withdrawal.

[@coopcooper5267]

Correct independent operators (especially free ones) get their money from the inter bank charge but the banks have to pay it not the individual using it. It’s only pennies but it unfortunately incentivises them to ask multiple times about balances.

[@herculeholmes504]

You mean the ATM operators are ripping-off the banks? Would the banks stand for that? 13p per transaction sounds outrageous; I can't imagine that it would cost more than 0.1pence to send/receive a piece of data.

[@johngslot8367]

Just went to Praha and your advices were 100% useful.Thank you, we really enjoyed our weekend!Honest and sincere thanks for what you do here.

[@alberciik]

Well, why do t you report this to the European Union consumers protection board? This company is breaking several rules , and they will be heavily fined. If we don’t use the EU consumer protection authorities, nothing will change. And they are (the EU) actually VERY effective.

[@Khroniclas]

Maybe he did? We don't know what he did behind the scenes. Why don't you do it too, just to be sure?

[@animalmotherdk2649]

They are the bosses of this thing.

[@jeffreyjkkelly2520]

So when you let the European Union know what was the result? You did let them know, right?

[@irondasgr]

The EU has ended up only to care about "human rights" of non-EU citizens. They are great just for that one, they can't care less for you.

[@OmmerSyssel]

​@ShakeRattleRoll-yo3trwhat do you actually know about EU services? From Denmark I made a complaint about a German business. Got a personal response from a EU servant ready to straighten things out...

[@antonzaitsev8411]

Thanx for the tip man. Theese ATMs have started popping up in Norway too, will try my hardest to avoid them from now

[@DrewColpurs]

"It's bizarre 😊" No, it's illegal. I'm not a lawyer, and in fact I'm an American that's never been to Europe, but I feel like i can safely assume that this is a lawsuit/prosecution waiting to happen. You could argue that they're just using dark patterns to trick you into doing something you don't want to do (pay extra money). This on its own is legally gray depending on how strict your consumer protection laws are. However, it blatantly lies to you when you decline the withdrawal and it says "you have not been charged" when you actually were. That lie combined with being charged for a service you didn't even receive (viewing your balance) are actually illegal.

[@arturturkevych3816]

Yeah. That you have not been charged bit seems completely illegal. They haven't provided any service at all and levied a charge that was not mentioned anywhere

[@SLRModShop]

If you're an american, you should know better than anyone else than nothing is going to happen and no one is going to do anything about it. I'm an avid reader of US news, you guys have "fort!fied elect!ons", you have political prisoners, an utterly corrupt justice system that doesn't even try to hide its corruption anymore, you have a speaker of the House that has an ETF with her name on it, every data coming out of the BLS is completely made up, the Federal Reserve is "retiring" useful metrics to hide the true state of the economy and I can go on like that for a while. No one's going to sue anyone. Everyone's extremely apathetic. The People have given up.

[@dojohansen123]

Of course it is illegal. Europe and the US has different traditions and culture relating to consumer rights (well, rights in general really). Europeans have, at least on paper, much stronger consumer protection. For example, we enjoy the right by law to make reclamations for 5 years on any product intended to last significantly longer than 2 years, which means cell phones, computers, refrigirators and a ton of other things is in theory the seller's problem when they break after less than 5 years. It is the seller who has the burden of proof if they want to claim misuse. The US has weaker regulation, but on the other hand much more actively uses litigation to hold companies accountable when they do overstep their boundaries. Class action lawsuits are of course key to cases like this - the expense of litigating makes it pretty useless for a consumer to have the ability to sue a corporation because his cellphone died after just two years. I don't really know the reasons, but class action lawsuits are really not common in Europe at all. For a long time the European system of regulations granting consumers a lot of protection seemed to work reasonably well. It seems to me that businesses have become a lot more cynical though, and have realized that although the regulations are strong, enforcement is not. A few years ago a cellphone I had bought from an online shop died after one year. I sent the phone back and demanded to get a new one or my money back. The shop first spent the maximum allowed time to provide a response, then sent me photos of a phone that looked much like mine held next to a metal ruler that showed the phone was bending a few millimeters away from the ruler at one end. They said this proved misuse. To this day I don't know if it was my phone in the photo, if they had bent it themselves, or if the photo was honest and true. But I know I had not dropped the phone or misused it. I'd never kept it in my back pocket, only the front pocket, and I therefore considered the question of whether it was bent utterly irrelevant - it is supposed to take normal use, and if normal use causes it to become bent and becoming bent causes it to fail, that is not my problem. Even though I had had to buy another phone long before I got their reply, I tried to press on, first arguing my case with the shop, then contacting the consumer watchdog. The consumer watchdog made a pronouncement on the case in my favour, but it is not a court and its opinion was ignored, the shop simply refused to budge. I was then left with the choice between taking them to court, or just swallow my pride and accept that I simply do not have in practice the rights I have in theory - in reality, it all depends on the good will of the shop. Unfortunately market power doesn't really work all that well either. The webshop mentioned above is reputable and has lots of positive reviews. I myself was a very happy customer *until* I was unlucky enough to experience a faulty product. Low prices and quick shipping, and that's pretty much all that differentiates webshops when everything goes well and the product is as expected (even bad products isn't usually something I'd blame the shop for, if they didn't misrepresent it or otherwise actively fooled me). Since most of the products are ok, few of the experiences have anything to do with whether the shop respects consumer rights, the reviews don't reflect this aspect, and we end up with little accountability.

[@markylon]

You obviously have no clue how it works in Europe. The bank will NOT get sued. You're so American you have no idea

[@petrslansky6659]

I guess that ATM provider has no profit from that fee, the fee is charged by the bank (issuer of the card). I believe that ATM is correct when it shows message that no fee was charged... Check you bank price list and check for that fee in other banks on the market...

[@Assaris]

Thanks for being honest! The world needs more people like you

[@nemosgaze]

in many cases, the euronet ATM will charge a direct fee (very high one) for using it, when you successfully avoid all of their tricks. Or simply refuse to work outright. I have no idea how this is legal.

[@Anolaana]

Yeah, he already did a lot of those videos about their rate, he even had the shirt with 1EUR =/= 20 CZK (it's ==25 CZK atm). I'm surprised he didn't show the shirt, maybe it was too cold so he had to keep the green hoodie on!

[@darth_yoda]

It is legal because they operate under EU laws. And unlike so many other things were the EU are quick to go in and tell others what to do when it comes to big companies like this they don't do anything because... Euronet have all these people whos ONLY job is to "greased" The pockets of the politicians.. Errr I mean invite them out for expensive "Dinners"

[@SianaGearz]

Easy make sure the company is foreign, so jurisdiction is particularly slow and cumbersome.

[@seangooley8696]

I can tell you that in Australia if you use an ATM that is not your banks ATM to get money out of so anything on , they will charge you between $2.50 and $3.

[@Cliff7257]

Excellent job of exposing these legalised crooks! Please keep up your excellent work.

[@lostpoke111]

I just landed in Prague after watching your videos for so long. Super excited😭

[@serinadelmar6012]

I hope you’re having a fantastic time! ❤

[@clarkcant]

Euronet is actually an American company based in Kansas.

[@jameswatters9592]

might of known it would be an american trick

[@Elijah-fc3ex]

Actually no, it was founded in Hungary. It is now headquartered in America. Typical Europeans to not understand something but try to automatically blame it on America. USA atms are upfront and tell you exactly how much they charge.

[@CALredhead]

Well of course Euronet is a corporation in America! It's the same country where: 1) the richest 6 people have more money than 50% of the rest of the people... 2) hospital & health insurance corporations deny patients health care & even cause their deaths in order to increase profit$... 3) Justices/judges on the Supreme Court of the land are free to take million$ in gifts/bribes from the wealthy and then consistently rule to protect the rights of corporations (and those wealthy) while depriving the human beings/citizens of the most basic human rights.

[@Dustypot_]

⁠​⁠@@Elijah-fc3ex”actually no, it was founded in Hungary” 🤓, like that’s any better, it’s still based in America

[@derkevevin]

@@jameswatters9592 if by american you mean jewish, then yes. also it's "have" and not "of".

[@moniquew327]

Złodzieje, dziękuję za ten filmik, nie wiedziałam, że płaci się za dosłownie wszystko.

[@kataseiko]

In Germany, my bank simply doesn't allow me to check the balance with a machine that isn't theirs, and I don't get charged for that "service".

[@Tedrousek]

smart

[@DJ97Presents]

Germany is the best country

[@dieseldragon6756]

IME this seems to be the default experience for British visitors to Germany as well - I can make cash withdrawals (And sometimes change my PIN) but I _cannot_ request my balance, even though the UK was (At the time) a full EU Member State and _should_ have had good EU payment framework integration. What always flabbergasted me though was that despite using German ATMs (Especially Haspa) many times, *not once* have I ever been given a receipt...Something I would have expected to be more commonplace in Germany than anywhere else! 😳

[@JCel]

Yeah, but the withdrawal fee is just as pricy if not worse in some cases

[@Teetuetenmogli]

Additionally: I have to pay a fee if I want cash from an ATM that does not belong to my bank, so I normally walk those 5-10 min further to get my cash from the correct ATM. There I obviously also can see my balance and all the other stuff for free.

[@Centorior]

This channel has probably drew more tourists to Czech than government projects. Nice work.

[@havannaGS]

Hi Janek, first of All I really enjoy your Honest Guide Videos. Thank you. 30 years ago I travelled to Prag and went from one tourist trap to the other. ATM: costumer protection has strengthen the rights of tourists as well. Also it would be advisable to contact the Data Protection Officer of the ATM Bank. The screen options are misleading and the given consent is not according to the EU GDPR regulations.

[@marcusbiller867]

Let me guess, you live in Germany and actually think the GDPR guy will do anything...

[@havannaGS]

@@marcusbiller867 you will never know unless you try.

[@eccomi21]

@@marcusbiller867well at least here in germany they do

[@aliciameeks]

In US, we get charged at ATM for any transaction that is not your local bank. Particularly disappointing since all banks are closing branches and replacing with ATM machines.

[@sugipulaboule9]

Humans are replaced with robots (banks, airports, bridges=, etc,, etc. Pay CASH everywhere you go, NO kard or phone payment whatsoever people.

[@alastairthonmacleod9583]

Here in Norway, I rarely see locals using ATMs, mostly because we hardly ever use cash anymore, but also because if we need to, we take cash out at the cashier in the supermarket.🤷‍♀

[@tony42898]

Expat in Belgium. Back in 2020-2021, most big chain stores did not provide cash back. Fast forward from mid 2023 to 2024, most of those stores started to provide the option. In the US, I remember some stores requiring a minimum purchase (like 5 USD) to withdraw cash, but don't see those anymore.

[@paulkoza8652]

I smell a rat.

[@theagentsmith]

I noticed this in Irish and Northern Ireland pubs, they offer you to get cash with the first transaction. It is likely you order more booze, therefore they hope you use that cash to pay, saving them transaction fees. It is clever and no way a scam like they are doing here

[@CongressSux1776]

Are you replacing the ATMs with third-world, Muslim migrants?

[@Xanthopteryx]

Welcome to Sweden where we use even less cash. =)

[@akeleven]

I'm amazed you got somebody on the helpline

[@quimquim89]

Not only are they everywhere in Portugal, but it's actually almost impossible to find a real atm in cities like Porto (at least ones with cash). Even in places that are clearly not tourist attractions

[@blenderfox]

Interestingly, in the UK, ATMs have to tell you up front how much they charge you to take out money (varies wildly from ATM to ATM, some might charge you a small amount, others may charge you about £2. If they don't charge for the transaction but your bank DOES, the ATM will tell you (even if they don't know the charge), so you can opt out.

[@jamesc6284]

wow lol.. u my man are what we need more of in this world.. ur genuis for making these videos .. keep on being you man just be careful mang..

[@f1reman237]

In australia, all our major banks have demolished any sort of withdrawl fee from foreign atms, so seeing them still in place in other countries is wild to me...

[@marcusbiller867]

This is not a withdrawal fee, that is the beauty of it. It is a "check balance" fee, which you agreed to with your bank and then actively requested on the ATM. The only "deceptive" thing about it is, that they hide the split button under other. Other than that - perfectly legal. The other issue is that they don't actually show you the fee, which I guess they can fix by adding a screen that gives you your fee. They were too greedy and forgot to code in that part.

[@Scotteeeee]

CommBank would like to disagree. They still charge their customers $2.00 for Commbank ATMs outside of Australia, and $5.00 plus 3% of the transaction fee for other bank withdrawals outside of Australia. And if you use your card at a store, it's still 3% of the transaction fee, on top of their crappy exchange rate. This is just one of the big 4, and you can check my findings by searching "commbank charges".

[@foff-666]

@@marcusbiller867 "Other than that - perfectly legal" - no, i disagree - across the entirety of the EU there are laws about requiring a business to communicate the fee BEFORE applying it... in this case that would be stating that pressing that button incurs a fee. It does not, therefore it can not be legal.

[@KiinaSu]

@@foff-666 But the fee you incur is from the bank and that is communicated to you when you open the account. The ATM itself doesn't know about any contracts you may have signed with your bank. Different more common example is currency conversion. When you withdraw money from an ATM in a local currency that doesn't match your bank currency, often you have 2 fees. The fee the ATM provider charges (let's say 2€ per withdraw) and the fee your bank charges for currency conversion (which is in your contract with your bank). The ATM can only show you the first fee, but not the 2nd one. Or some banks have a limit on how many free withdrawls you can do per month. Anything over is charged a fee by your bank. The ATM doesn't show you that fee. If you withdraw money with your credit card and you don't pay back that balance you pay fees and interest. Does any ATM show this? Ofc not, they have nothing to do with the contract signed with your bank.

[@9xqspx6]

@@marcusbiller867Are you a lawyer or something? There's is nothing legal about this. Crystal clear fraud.

[@AndreaDingbatt]

Thank You!!❤

[@Shookie]

Here in Norway, the only time I can think of when an ATM charges you is when you're at the airport trying to withdraw foreign currencies. For transactions, checking your balance, withdrawals and currency rates, there's no fee, no matter which bank's ATM you choose to use.

[@moladiver6817]

Same in The Netherlands. The law is pretty clear and banks ended up merging their ATM networks because it's cheaper when you can share the costs. The few ATMs that are left (most transactions are digital now, cash is disappearing) are all the same model.

[@sarunas8002]

I heard, Norway ATM gives you bonus money for every withdrawal

[@dojohansen123]

And here in Norway, ATMs are almost extinct outside of airports anyway. Since people stopped using cheques 50 years ago and cash 30 years ago, there is hardly a huge need for ATMs, especially since you can withdraw cash when making a purchase at most supermarkets, gas stations, kiosks and so on.

[@JohnnyH1992]

I had an issue in Greece recently where the time it gave you to decline the conversion was like 5 seconds or something, then it automatically did the shit conversion and wouldn’t let you go back. So while I was trying to read what it was saying it just switched to conversion accepted without me having pressed anything. I ended up paying something stupid like £158 for €150 just because a taxi was waiting for me and I didn’t have the time to cancel out of it completely and start again.

[@irondasgr]

In Greece these plague machines happily enough are limited within the historical centre of Athens and are promiscuously present throughout the Plaka area which is packed with ignorant tourists. Fortunately they didn't find any luck around no more. My bank registers an order of "Latest transactions" along with a balance statement for free. I never use my cards in other banks' ATMs, it's a ground rule.

[@CamposFrea]

At 4:42 you show your card pin! Watch out men!! Thanks for all the help over the years!!

[@SMK27_]

8787 ?

[@acmramon]

So what? Is useless without the card

[@NOOne-li1pj]

I think its ok. It is kinda covered but good call.

[@jameswatters9592]

We need people like you

[@soniiabaybee]

Egypt hurghada has the same ATM issue

[@9xqspx6]

We need people who step up and do something when they see this sort of crap. I consider this to be everyone's responsibility as a citizen! So all of you: if you see a company or a person ripping off others or doing them consistently wrong in any way, at least speak up! Even better if you can make a report to the right authority. We need to push back, else the crooks will just become more and more encouraged to do bigger and bigger frauds. There need to be consequences to their actions, else they won't stop, but will get gradually worse and worse. Everybody is busy and people tend to brush off the smaller shits that are done to them. And guess what, fuckards like Euronet know this and implement it in their fraudulent tactics.

[@randytoerien9500]

Thanks for the heads up! Always appreciate your videos.

[@IkeFoxbrush]

In Austria (Vienna in particular), you only see a few of those machines. Most ATMs belong to a trustworthy bank network, and they can be easily recognized by the blue-and-green 'Bankomat' sign (a capital B basically), which other ATMs are not allowed to use :P The Bankomat sign also comes in handy when you are looking for an ATM, because it is always visibly placed so you can spot it from afar.

[@dragoshy1]

In Czechia there’s no Consumer Protection Authority where you can report all these scams and that can give fines? 🤔

[@MrMajsterixx]

yes but we are not commies, it has to be legal, you cannot just dictate to them wheneve u dont like somethin.

[@24hstoned85]

"Consumer protection?" No country has ever heard of that. You get scammed everywhere on this globe. Here on KZbin a fake Roger Federer tries to sell me stocks. When i go to the groceries literally most products should not be for consumptions and still they are available. Consumer protection is a fairytale. Nobody cares if you get scammed. Thanks to this KZbinr you can protect yourself and don't think the state does not know this, they are behind that.

[@baph0met]

​@@MrMajsterixxExactly

[@moladiver6817]

​@@MrMajsterixxI fail to see what the type of economy has to do with this. It looks to me some laws aren't being enforced. That's not politics or economics.That's jurisdiction.

[@MrMajsterixx]

@@moladiver6817 well jist because you fail to see that doesnt mean it isnt true

[@suejaneuk1681]

In UK we have Link ATMs. This is where all banks allow customers from other banks to withdraw money and check balance for free. We do have some pop up machines that do charge but not many.

[@bloodgigle]

This just started to happening in Berlin, luckily I saw your video first!

[@mikesmovingimages]

I appreciate and enjoy your videos. You take on these scams with dismay, disgust and humor in equal proportions!

[@Stevo.100]

I think I discovered a new scam today. An old lady, had to be in her mid 80s was standing next to an ATM, she called me over and said "could you help me check my balance". I pushed her over. No scamming me old witch!

[@theodricaethelfrith]

In Ireland, as well.

[@dusan-renat]

Going really off-topic here, but this is probably the best English accent I have ever heard from a Czech. As a Czech myself, I didn't catch even a hint of the typical Czech pronunciation of English.

[@rynq_3263]

Im from Poland, and I was in Venice last week. The same trick is in use in Italy ATM's also

[@barbarad3869]

I am from Rome and I've never seen this in Italy! 😲 This would be a serious fraud and should be reported. It is possible that there are only a few of them and "hidden" only in some very touristic locations? I can take cash from any bank ATM for free, and I've never encountered one of those..

[@rynq_3263]

Thanks for info

[@AstonishedByTheLackOfCake]

In Sweden all ATMs are centralised and not actually owned by the banks themselves _(but rather a separate company that is itself partially owned by all major banks)_ and there are neither fees for withdrawing money nor for checking your balace, regardless of which bank you have or ATM that you use. only kind of exception to this I've seen is currency exchange rates in certain subsets of ATMs that allow you yo withdraw foreign currency, like euro or usd prior to traveling somewhere. Though I have no idea what their rates are _(I suspect its the same as your bank would normally charge you for currency conversions)_ as I've never used them for this purpose.

[@danielpalmberg3371]

I believe the bank Nordea does charge their customers a small fee for making a withdrawal.

[@AstonishedByTheLackOfCake]

@@danielpalmberg3371 huh, have SEB myself, so was under the impression the other banks were also free for all ATM use

[@AstonishedByTheLackOfCake]

interesting, have SEB myself so thought ATM use was free for all banks

[@danielpalmberg3371]

@@AstonishedByTheLackOfCake Dags att läsa det finstilta. Jag kan ha fel, men jag tror mig veta att Nordea införde uttagsavgift för några år sedan.

[@Malin-ho3bj]

There was a Euronet about 2 years ago in Solna. Closed up by now and I never used it , after having been charged 25% in both Turkey and Serbia by them

[@TheGodpharma]

I genuinely don't think banks here in the UK would get away with that deceptive message saying "you have not been charged". Most ATMs here are completely free, but all the ones that charge must tell you that before you commit to anything.

[@vishalramesh6239]

I'm impressed with the contactless function on the ATM. I don't think we have this feature here in the UK.

[@krob9145]

We do have it in some places for years now.

[@GamerFromJump]

We used to have it in the US, but only Wells Fargo is doing it. Truist and Navy Federal Credit Union don’t. I can’t tell you about others.

[@airdramat]

I confirm This happened to me 3 months ago in Portugal

[@Anonamiss782]

I don't know how much that is in Australian dollars but here they charge $2 for that and that's about $3:50 USD or Euro 😠 It should be a crime but the Government are usually in on it too bcoz they charge the Banks and the banks pass it on grrr. Thank you for sharing 🙏

[@9xqspx6]

I went to a Euronet ATM today here in Budapest, just to check this (I would never use their ATMs). The opening screen is the same as in the video, with the Cash & Balance button. I've reported it to the authorities.

[@poorplayer9249]

@00:17 There's a certain amount of disheartening and lamentable irony associated with spelling the word genius incorrectly. Must.-Not.-Give in.-To.-Juvenoia.

[@rihadalif]

Capitalism on steroid.

[@irondasgr]

...in Prague!!! Who would have known...

[@Doctorgoodegg]

We’d call those’Deceptive and misleading conduct’. I feel this would be a breach of consumer protection codes in EU.

[@svenhellstrom116]

Tack för alla videos mycket nyttigt. 🙏🙏🙏

[@otterkarman8740]

UK our ATMs by law!! need to clearly display if the machine offers Free Cash/Balance. However, the Trick used over here in the UK is that in some sleazy shops, Mostly OFF LICENCES, they have the ATMs actually inside the shops, all these ones charge a fee, So to take advantage of people who, may be desperate for hard cash, the shop owner gets an extra income deal to allow this. So just buy your goods using a debit card at the counter.

[@yakie996]

I visited Hamburg, Germany its full of ATM's with the same scam. luckily I watched the video an knew what to do! Thanks!

[@bull.dog.]

Don't be surprised if EuroNet ATM's network belongs to someone in EU parliament

[@jacquelinelam3022]

It is the first time to hear that banks charge such a great sum of money for showing the balance. I thought it should be free for customer.

[@davidrogan1292]

Thank you. I did not know this.

[@markplain2555]

As a foreigner - there was something similar in France, but it did tell you (in the next screen) that you will be charged and if you don't take the option you are not charged. Meaning it is almost the same thing - you just have to pay attention.

[@markplain2555]

I should tell you in Canada though we have a total free-for all. The banks machines should simply be telling you that they have $10million from a Nigerian prince that needs to be transferred and if you stand up against the wall and drop your pants they will happily oblige.

[@crazyfxy]

I encountered this scam in italy and thanks to this video I knew how to withdraw cash without fees. Thank you very much :)

[@Plazetner]

- Hey bank, how much money do i have? - 2 euros less. - so... how much does it actually make? - 4 euros less.

[@alm4300]

Thank you for the video. These Euronex cash machines always look dodgy. Everybody should try to avoid them, but at least they give you info in English. Try to use a bank cash machine in Portugal. The menue is only in Portuguese, and it's so complicated from the first screen, it's impossible to work out what all those options mean. You have to translate every option button on the screen.

[@orangufran]

wait... you can NFC at an ATM? I never knew this until now!!

[@yespeace2000]

You can buy Metro & bus tickets in various countries and some other stuff with NFC (besides stores). Neat.

[@NeitherRimeNorRaisin]

Combining the button options seems sneaky and underhanded. But also charging the fee when you cancel out, so the balance is never presented (and never needed to be requested) seems very likely to be illegal.

[@philleasthouse3791]

In Portugal it's probably best to to use a Multibanko ATM - as far as I know they do not charge fees unless it is shown.

[@chickpea]

Yes Multibanco does not change you, but it doesn't make conversions

[@ThePrinterMan]

As no balance is being showed you are being charged "fee for no service' that is illegal.

[@nintendokings]

I just use Revolut bro. Not saying this as a fan of Revolut specifically, but I do say just use an online bank like it. No hassle with BS ATMs and FX scams

[@amigopuerco]

Ive seen machines in the states, that they say "make sure to check your balance". To try and encourage you to do this, but doesnt force you into it

[@mgpprev5450]

Excellent informative information,

[@JohnSmith-cq7in]

Thank you for exposing the criminal minds and activities of these banks 🎉🎉😂 you really did save people thousands hundreds of thousands if not hundreds of millions grate job czech and polish men love each other alot a real lot 😊😊

[@russell-di8js]

Fighting the good fight + we thank you for it.

[@beatrisaivanova5908]

Good to know 🤯👌

[@duarteperdigao6934]

thank you!

[@13pofi]

Hello there. In Hungay in the tourist districts what's in Budapest u can see almost everywhere this ATMs. Several days ago me and my friend was walking to home, where i just started counting them, and literally every 3rd building has one of these...