How Enterprises Can Manage and Deploy AI Effectively: Rohit Agarwal - Portkey

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Summary of Transcript: In this episode of "Intelligence Unscripted," host Bala Parari interviews Rohit Agarwal, co-founder of Portkey, an AI Gateway and observability suite designed to help enterprises move AI projects from proof-of-concept to production. Rohit shares his entrepreneurial journey, starting with his first startup, Framebench, which was acquired by Freshworks, where he later led product and platform engineering teams. During his time at Freshworks, he worked on AI support chatbots, gaining insights into the complexities of taking AI solutions to production. The conversation focuses on the challenges companies face when scaling AI solutions, such as rate limiting, traffic management, and dealing with AI hallucinations. Rohit highlights how Portkey solves these issues by providing traffic management, observability, and governance tools, allowing companies to manage multiple AI models seamlessly. He also explains how Portkey is helping enterprises by enabling smoother integration of new AI models, load balancing across providers, and improving governance over API keys and compliance. Rohit touches on key trends in AI, such as the rise of multi-model systems and the increasing importance of audio models in the future. He predicts that AI workflows will become more automated and contextual, with more orchestration between tasks rather than simple transactional interactions. Portkey's open-source approach aims to offer flexibility, enabling teams to build production-ready environments while integrating multiple AI tools. The company has raised $3 million in seed funding and is working closely with customers like Quizizz to help them gain better visibility and control over their AI implementations. Key takeaways include the growing role of AI in software development, customer support, and marketing, and how platforms like Portkey are essential for managing AI complexity in large-scale deployments.