How Restaurant Staff are Supposed to Deal with a "Fussy Customer"

[@zhanarayapbergenova7167]

Sorry for my English guys!😂 I am actually from Kazakhstan, and studied in Malaysia, it was my first or second sem, I learned English from local ppl , thay call it Manglish😅 I even sound like them 😂. Since then, I have improved my English I swear 😆

[@zhanarayapbergenova7167]

This video so embarrassing 😂, but I have so many views,don't wanna delete it 🙈

[@thomasneuber2740]

.... it should be "How To Train Unattentive Staff". Have a host to greet customers and escort them to the table, never turn your back towards customers, know your station and your new guests and don't let the guests tell you what they need- you must see and antcipate it, and always upsell! Be attentive but not obstrusive. The guest comes for the food but also for you!

[@HarryFrost-qu8th]

Plus the tables were not set with cutlery.

[@muhamamd784]

They shoulf allow us to slap atleast 10 cutomers a day lol

[@zhanarayapbergenova7167]

🤣

[@tibicenlinnei4014]

Shit I asked for 1 customer a month 😐

[@piousjoby]

i agree with you

[@miraikuriyama6991]

@@tibicenlinnei4014 hahahha

[@Lindah787]

I hahaha 😆 🤣 😅 😂 you got it

[@jalaluddinbarati85]

Even your flowers are withered😅😅😅😅😅😂😂😂

[@whiskywithkiwi772]

Even your flower is not fresh 🤣

[@gladysalice294]

😂😂🤣🤣🤣🤣🤣🤣🤣 that's where I dieeeee

[@kirti6692]

kzbin.info/www/bejne/fouse6OuiLutfKM

[@rimagurungrimagurung7434]

😂😂😂

[@loochoumui1297]

😂😂😂😂😂😂😂😂😂🤣🤣🤣🤣😂😂😂😂😂🤪😝

[@KarenC.BACUCANAG]

😂

[@Akira-bs4qw]

Thank you so much for your vid. It help me on passing my assignment on College

[@mistofoles]

"Is it nice ?" Well the waitress isn't likely to say "No, it's shit", is she ??

[@zhanarayapbergenova7167]

Yah you r absolutely right👌, that's what she supposed to say.

[@daisy4947]

But i personally say "no" if the food is not good LOL (being honest)

[@Lindah787]

You did it exactly miss 😄 🤣 😂 you're a great actress 👏 👍

[@juliustayco5546]

Sometimes you dont get what you want because you deserve better

[@treeherder2201]

Truth is...In the real world.....better think twice about returning your food multiple times over dumb whiney stuff.....That last time you may get some extra protein that you didn't pay for (courtesy of an employees trip to the bathroom with a p0rn app) or a little chunk of something that has been eaten before and already traveled through the digestive tract. I worked in restaurants, and YES that happens. WAY more than you think.... ESPECIALLY in the high end ones.

[@mr.e0311]

I never send anything back unless I didn't order it... Simple as that. If I don't like something I'll order something else while my old food is still in front of me without complaining. I just push it aside when my new food shows up.

[@abdelillahhannaoui506]

About waiting no problem to apologize. For the food when we surely make it perfect we don't apologize just showing varieties of choices.

[@beautifuldreamer8803]

This is a job where you have to bend over backwards just to keep the customers happy. Its business and I get it but, its tragic how people can be rude, unreasonable, impatient and get away with it. All for the sake of the business making money.

[@mistofoles]

In some places you literally have to bend over backwards to keep the customers happy, but let's not go there :D

[@beautifuldreamer8803]

@@mistofoles 🥴

[@aiminlife8654]

Here the female customer overacted which was not good at all

[@tminus-6152]

TBH at least in my experience it’s mainly the elderly who are the rudest. Sure there are some nice old people but out of all the age groups old people seem to be the most rude and least patient.

[@marisamorais3150]

Absolutely but in this case all could have been avoid. She almost win back the customer when bringing in the water and menu fast, now…. You do not recommend a dish to a customer that you dont know what ingredients have common, why did you recommend it because the boss says? Then how do you recommend a dish to a customer without understanding preferences? The only think she knew is that customer likes chicken and salad, so she could either recommend another chicken dish that has veggies or salad, say all the other salad options, or ask customer preferences and say the menu dishes that fit those preferences. This is a management problem, people that dont know the menu and how to resolve the simpliest problem shouldnt be taking orders.

[@loochoumui1297]

Why is this salad is so sour. Where got fresh, where got fresh, even your flower is not fresh?😂😂

[@WYNN80.]

It was a really great conversation in the restaurant and I will try to learn

[@uyung0199]

this video is very good with the service from the way it is presented and the hospitality of a waiter

[@baxterismyyoutubename5077]

The supervisor said have a nice day after he apologise... 😂😂😂😂

[@rossel8627]

This also happened to my job, the problem was there's a hair on the food and our TL offered a new food but the customer doesn't want it instead they just did not pay the food that they have already eaten.

[@imalone6904]

lol, i can put my own hair can cheat like that 😂

[@Thukai-Operater]

In summer who would you like to drink hot water Ask cold warter or room temperature water

[@yownisss_]

I searched for this. We have an assignment too.. This would help.

[@zhanarayapbergenova7167]

Good to hear that 😊 , good luck 👍 we had fun while filming this 😅

[@yownisss_]

@@zhanarayapbergenova7167 yeah. Thank you 😊

[@marisamorais3150]

This is how restaurants fail lol. Not apologizing for the customer rudness but this is normal in this business. The customer had already a bad experience by waiting to long and have to sit by herself, which shows workers arent paying attention. To compensate that initial complaint you need to give the best service possible. Cant go recommend a dish you dont even know what has in it and without knowing what the customer likes. She order chicken salad, maybe there is another chicken dish to recommend, if not let the customer know other salad options, or just ask the preferences and try to find a fit, finally when recommending a dish the customer didnt read on the menu you should inform about different flavours that some people might not like, like its sour, sweet, spicy, salty etc . Waiters that dont know the menu shouldnt take orders. As simple as that

[@dipak5559]

I like her attitude ❤

[@quocviethan1757]

Its obviously staff's mistake. There was no greeting as the lady came in. Then the waitress passed through her table and ignored her😅

[@yvespenaflor4610]

If only we have a law were we can slap a rude customers lol. Btw this is funny vid 😂

[@paulsamuel3107]

🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣, if we had a law that we can slap our guest if they don't accept the dish, you know what? That will be my greatest opportunity to teach the guest a good lesson 😅

[@paulsamuel3107]

The hidden Rambo Skills 😂

[@jalaluddinbarati85]

Even the flowers are not fresh😂😂😂😂😂😂😂😂

[@kakkj3069]

Ma'am your laughing is so Awesome 🤣🤣🤭

[@papathoai2368]

THANKs SO Much for video.My Vision is open

[@Tunahh994]

There’s also this one phrase if someone is being like that and you have to close the conversation you will say thank you for your patience as said by our instructor

[@paulsamuel3107]

Thanks so much for sharing this video. 👏👏👏🤩

[@gymofsimulation]

When people go to eat in restaurant in maybe a COVID-19 virus environment, where is the best air circulation ? haha

[@keira-f7b]

The acting is hilarious 😂😂

[@ha439]

🤣🤣🤣🤣 Good Job.. Thank you for sharing knowledge

[@YesicaHerrera-ih5qp]

You're very hungry and order water first 😂😂😂

[@skbahar7864]

Manager never can touch the food in front of the guest 😆😆

[@bidhanpandey83]

If you don't know what is this call your manager 😂

[@asmitachhetri9409]

😂😂

[@nevarsangmasangma4746]

Very well. Thank you so very much

[@zhanarayapbergenova7167]

Thank you dear 🙂

[@faisal.comilla.98]

The following experience happened to me several times while going to a restaurant with my wife. Waiter greets my wife and gets order. Since my wife typically orders multiple items, the waiter totally ignores me without asking (and not even greeting) anything. Therefore, I need to call the waiter again to give my order. Then the waiter comes back in the middle of meal time and communicates only with my wife to make sure that everything is okay. Finally, the waiter comes with the bill at the end and communicates with me for the first time. I wanted to ask you whether it is normal for a waiter only to communicate with female guests unless the time comes for the bill payment (and, expect a generous tip from the male guest)?

[@Scratchingforcash]

There is no reason to be a jerk in any restaurant. Go somewhere else if you don’t like it.

[@abcdefghijkl904]

She is not fussy customer after experience poor service and food she's just complaining in a normal way. Fussy customer like her after bad service and food are blessings

[@ebonynicholson4579]

U should not say hot water it's room temperature second you should tell the guest what's not available on the menu as you enter the table because the guest is already waiting along time u Don't wan to upset he/she by telling them am sorry we don't have this.

[@zhanarayapbergenova7167]

You're absolutely right

[@nguyenkim4302]

Nguyen Kim Good music

[@par3114]

Even your flower is not fresh is very important hahaha🤣🤣

[@mistofoles]

"Would you like to order hot water or cold water ?" Ohh, the agony of choice !

[@zhanarayapbergenova7167]

Right?!:)

[@learnenglishanddrawingscra8827]

@@zhanarayapbergenova7167 would you like to have warm water or cold water ?.. mam .. I think this one is correct

[@zhanarayapbergenova7167]

@@learnenglishanddrawingscra8827 think so👍

[@urjiijiimmaa4319]

Flowers is not fresh😂😂😂

[@humanscandoanything5154]

have a happy day you are strong

[@bhatsuhail8015]

She serve her from the right she should serve her from the left

[@zhanarayapbergenova7167]

Absolutely right!💯

[@kcufouyhctib]

Wait...I wasn't expecting the music.

[@jalaluddinbarati85]

Was this a hidden camera?😂😂😂

[@aarizabdulaziz]

Some sop are skipped

[@kothu4468]

I cant download video

[@HarryFrost-qu8th]

Not a difficult customer, this is more like a lack of service in a restaurant. A customer should never have to escort themselves to a table especially one that wasn’t pre-set with cutlery. Plus the waitress didn’t present herself to the customer with an introduction either. Also there should have been a sign alerting customers that a particular dish is not on the menu for today.

[@Nabiyaislam-j1w]

This was very funny last video i like 😊😊

[@saltanatroma1416]

Water in wine glass

[@ebongannick2587]

Thanks for sharing 🥰

[@thaidaily2446]

Thanks for this clip.

[@anisaupdi1247]

even your flower is not fresh😅😅

[@forproject0829]

Best actors 👏👏👏

[@jalaluddinbarati85]

Even your flower 🌺 is not fresh😅😅

[@alisus3448]

I don't expect He is as a supervisor

[@sahilwalia2487]

Where is your gloves 🧤

[@beapulvinar1957]

I'm related to the unavailable menu Hahaahhaha

[@ankushkumarankushkumar3714]

Thank you

[@jalaluddinbarati85]

Excellent

[@Mmeesaolao]

So funny and lovely 🤣

[@zhanarayapbergenova7167]

That is good comments 😂 thank you 🥰

[@skbahar7864]

water served in white wine glass i mean I'm not getting it

[@chemutaipetra6710]

Great one 👌

[@sirajgamingworld1156]

Nice video continue

[@zhanarayapbergenova7167]

Thanks for your comments 🙂

[@samuelsmith600]

When I was a waiter, I don't like that... and it doesn't know how to handle it.... tskkk

[@HoangNguyen-kd3ut]

The sound is so bà!

[@NayThuReinlinnrex7h]

This manner is very wild .It manner dont make for all people.

[@nuruzamallate7172]

Thanks

[@erphuachoices4930]

She's suppose to make the customer aware of the available dishes 🙄

[@bscmusic9966]

It's Nice Video but when the server serv the instruments and food item that was very colser to the customer ? It looks abnormal and it could feel disterb to the customer, they should have avoid the habit when serve the food item to the customers . Thak You.

[@luckymahara9175]

Waiteress is like trainee

[@zhanarayapbergenova7167]

We were just acting here) this was for our assignment. We tried to make it a little bit funny)))

[@dipak5559]

The End 😂

[@myatbhonekhant6185]

Thank yo so much

[@kishorebrobrobro1241]

And the business goes down

[@Unknown_person787]

This is not the right way to solve this kind of issues!

[@zhanarayapbergenova7167]

Maybe you're right, we did it for our assignment and that's the reason why we caption it like that. It's not perfect, but we really tried to put a lot of an effort to make it as good as we can.

[@lungalebvk2844]

Wrong glassware

[@mitko9414]

I was pretty sure this is a parody and when the guy grabbed the mushroom with the fork I was absolutely sure he is going to give it a taste :D WTF I just watched :D

[@gladysalice294]

😂😂😂me too..I was like..dude you really gonna taste the mushroom 😂 lol

[@nickyferguson9063]

This is bad---where do I start?

[@zhanarayapbergenova7167]

What you mean ? :)

[@siya6715]

Even your flower is not fresh

[@azizbeksaydullayev1801]

At the finished your 😊

[@alexkaplan7533]

Merhaba kardeş ben de garsonum. Kazak mısınız?

[@zhanarayapbergenova7167]

Merhaba, evet 😊

[@alexkaplan7533]

@@zhanarayapbergenova7167 jaksy bavurym. 😊Dombyramdi aldim kolga tarttim Adai quini goi😁

[@akomasuquo45]

Nice one

[@arrukukun4693]

Why is this salad sour... Because we put salt in it

[@panukornrojanasomsith3304]

It's not real life situation. This is just acting up. But this thing can happen in real life.

[@jonathanfalkowsky672]

Those fake blue Rose's are dead. Anyone realize that

[@uinandoextra2675]

Just remind them you know where they live

[@heney7977]

🤣🤣it will be double price because u so funny miss

[@runbou3485]

អរគុណThank👏

[@mohamedirkash803]

Amazing

[@sosamnieng96]

how to influent english speaking?

[@kenllacer]

How rude! 😂

[@zhanarayapbergenova7167]

Sorry I had to...😅😅

[@jalaluddinbarati85]

hidden camera

[@LaxmanKhadka-xe5lu]

This also happened 😂😂😂

[@anilpahal5337]

When supervisor come on the table his body language is not good at all . One of his hand he put in his pocket . Can you plzzz rectify it you are going to handle a guest complaint and look at your attitude. Ohh my God....

[@rihanmozumder7316]

this video well but Sound not better and we want to learn here but speak fluently we are some problems

[@zhanarayapbergenova7167]

Sorry for that, at that time my English was not that good...)))

[@aakashmaddheshiya11]

It is good one to teach english

[@kingsleysalvo8674]

its not an English country, so?

[@Dong-Teves]

Ang galing

[@vshealthcorner3930]

Really so funny😂😂