How Restaurant Staff are Supposed to Deal with a "Fussy Customer"

  Рет қаралды 741,649

Zhanar Ayapbergenova

Zhanar Ayapbergenova

Күн бұрын

Пікірлер: 230
@zhanarayapbergenova7167
@zhanarayapbergenova7167 Жыл бұрын
Sorry for my English guys!😂 I am actually from Kazakhstan, and studied in Malaysia, it was my first or second sem, I learned English from local ppl , thay call it Manglish😅 I even sound like them 😂. Since then, I have improved my English I swear 😆
@zhanarayapbergenova7167
@zhanarayapbergenova7167 Жыл бұрын
This video so embarrassing 😂, but I have so many views,don't wanna delete it 🙈
@Lindah787
@Lindah787 2 жыл бұрын
You did it exactly miss 😄 🤣 😂 you're a great actress 👏 👍
@thomasneuber2740
@thomasneuber2740 Жыл бұрын
.... it should be "How To Train Unattentive Staff". Have a host to greet customers and escort them to the table, never turn your back towards customers, know your station and your new guests and don't let the guests tell you what they need- you must see and antcipate it, and always upsell! Be attentive but not obstrusive. The guest comes for the food but also for you!
@HarryFrost-qu8th
@HarryFrost-qu8th Жыл бұрын
Plus the tables were not set with cutlery.
@Akira-bs4qw
@Akira-bs4qw 3 жыл бұрын
Thank you so much for your vid. It help me on passing my assignment on College
@jalaluddinbarati85
@jalaluddinbarati85 Жыл бұрын
Even your flowers are withered😅😅😅😅😅😂😂😂
@whiskywithkiwi772
@whiskywithkiwi772 3 жыл бұрын
Even your flower is not fresh 🤣
@gladysalice294
@gladysalice294 2 жыл бұрын
😂😂🤣🤣🤣🤣🤣🤣🤣 that's where I dieeeee
@kirti6692
@kirti6692 Жыл бұрын
kzbin.info/www/bejne/fouse6OuiLutfKM
@rimagurungrimagurung7434
@rimagurungrimagurung7434 Жыл бұрын
😂😂😂
@loochoumui1297
@loochoumui1297 Жыл бұрын
😂😂😂😂😂😂😂😂😂🤣🤣🤣🤣😂😂😂😂😂🤪😝
@KarenC.BACUCANAG
@KarenC.BACUCANAG Жыл бұрын
😂
@juliustayco5546
@juliustayco5546 Жыл бұрын
Sometimes you dont get what you want because you deserve better
@muhamamd784
@muhamamd784 4 жыл бұрын
They shoulf allow us to slap atleast 10 cutomers a day lol
@zhanarayapbergenova7167
@zhanarayapbergenova7167 4 жыл бұрын
🤣
@tibicenlinnei4014
@tibicenlinnei4014 3 жыл бұрын
Shit I asked for 1 customer a month 😐
@piousjoby
@piousjoby 3 жыл бұрын
i agree with you
@miraikuriyama6991
@miraikuriyama6991 3 жыл бұрын
@@tibicenlinnei4014 hahahha
@Lindah787
@Lindah787 2 жыл бұрын
I hahaha 😆 🤣 😅 😂 you got it
@beautifuldreamer8803
@beautifuldreamer8803 3 жыл бұрын
This is a job where you have to bend over backwards just to keep the customers happy. Its business and I get it but, its tragic how people can be rude, unreasonable, impatient and get away with it. All for the sake of the business making money.
@mistofoles
@mistofoles 3 жыл бұрын
In some places you literally have to bend over backwards to keep the customers happy, but let's not go there :D
@beautifuldreamer8803
@beautifuldreamer8803 3 жыл бұрын
@@mistofoles 🥴
@aiminlife8654
@aiminlife8654 2 жыл бұрын
Here the female customer overacted which was not good at all
@tminus-6152
@tminus-6152 2 жыл бұрын
TBH at least in my experience it’s mainly the elderly who are the rudest. Sure there are some nice old people but out of all the age groups old people seem to be the most rude and least patient.
@marisamorais3150
@marisamorais3150 2 жыл бұрын
Absolutely but in this case all could have been avoid. She almost win back the customer when bringing in the water and menu fast, now…. You do not recommend a dish to a customer that you dont know what ingredients have common, why did you recommend it because the boss says? Then how do you recommend a dish to a customer without understanding preferences? The only think she knew is that customer likes chicken and salad, so she could either recommend another chicken dish that has veggies or salad, say all the other salad options, or ask customer preferences and say the menu dishes that fit those preferences. This is a management problem, people that dont know the menu and how to resolve the simpliest problem shouldnt be taking orders.
@baxterismyyoutubename5077
@baxterismyyoutubename5077 7 ай бұрын
The supervisor said have a nice day after he apologise... 😂😂😂😂
@loochoumui1297
@loochoumui1297 Жыл бұрын
Why is this salad is so sour. Where got fresh, where got fresh, even your flower is not fresh?😂😂
@octopusmurmu80
@octopusmurmu80 Жыл бұрын
It was a really great conversation in the restaurant and I will try to learn
@treeherder2201
@treeherder2201 2 жыл бұрын
Truth is...In the real world.....better think twice about returning your food multiple times over dumb whiney stuff.....That last time you may get some extra protein that you didn't pay for (courtesy of an employees trip to the bathroom with a p0rn app) or a little chunk of something that has been eaten before and already traveled through the digestive tract. I worked in restaurants, and YES that happens. WAY more than you think.... ESPECIALLY in the high end ones.
@mr.e0311
@mr.e0311 2 ай бұрын
I never send anything back unless I didn't order it... Simple as that. If I don't like something I'll order something else while my old food is still in front of me without complaining. I just push it aside when my new food shows up.
@quocviethan1757
@quocviethan1757 Жыл бұрын
Its obviously staff's mistake. There was no greeting as the lady came in. Then the waitress passed through her table and ignored her😅
@abdelillahhannaoui506
@abdelillahhannaoui506 2 жыл бұрын
About waiting no problem to apologize. For the food when we surely make it perfect we don't apologize just showing varieties of choices.
@kakkj3069
@kakkj3069 2 жыл бұрын
Ma'am your laughing is so Awesome 🤣🤣🤭
@uyung0199
@uyung0199 2 жыл бұрын
this video is very good with the service from the way it is presented and the hospitality of a waiter
@yownisss_
@yownisss_ 4 жыл бұрын
I searched for this. We have an assignment too.. This would help.
@zhanarayapbergenova7167
@zhanarayapbergenova7167 4 жыл бұрын
Good to hear that 😊 , good luck 👍 we had fun while filming this 😅
@yownisss_
@yownisss_ 4 жыл бұрын
@@zhanarayapbergenova7167 yeah. Thank you 😊
@Thukai-Operater
@Thukai-Operater 2 жыл бұрын
In summer who would you like to drink hot water Ask cold warter or room temperature water
@marisamorais3150
@marisamorais3150 2 жыл бұрын
This is how restaurants fail lol. Not apologizing for the customer rudness but this is normal in this business. The customer had already a bad experience by waiting to long and have to sit by herself, which shows workers arent paying attention. To compensate that initial complaint you need to give the best service possible. Cant go recommend a dish you dont even know what has in it and without knowing what the customer likes. She order chicken salad, maybe there is another chicken dish to recommend, if not let the customer know other salad options, or just ask the preferences and try to find a fit, finally when recommending a dish the customer didnt read on the menu you should inform about different flavours that some people might not like, like its sour, sweet, spicy, salty etc . Waiters that dont know the menu shouldnt take orders. As simple as that
@dipak5559
@dipak5559 4 ай бұрын
I like her attitude ❤
@mistofoles
@mistofoles 3 жыл бұрын
"Is it nice ?" Well the waitress isn't likely to say "No, it's shit", is she ??
@zhanarayapbergenova7167
@zhanarayapbergenova7167 3 жыл бұрын
Yah you r absolutely right👌, that's what she supposed to say.
@daisy4947
@daisy4947 3 жыл бұрын
But i personally say "no" if the food is not good LOL (being honest)
@Tunahh994
@Tunahh994 2 жыл бұрын
There’s also this one phrase if someone is being like that and you have to close the conversation you will say thank you for your patience as said by our instructor
@yvespenaflor4610
@yvespenaflor4610 2 жыл бұрын
If only we have a law were we can slap a rude customers lol. Btw this is funny vid 😂
@paulsamuel3107
@paulsamuel3107 Жыл бұрын
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣, if we had a law that we can slap our guest if they don't accept the dish, you know what? That will be my greatest opportunity to teach the guest a good lesson 😅
@paulsamuel3107
@paulsamuel3107 Жыл бұрын
The hidden Rambo Skills 😂
@papathoai2368
@papathoai2368 2 жыл бұрын
THANKs SO Much for video.My Vision is open
@jalaluddinbarati85
@jalaluddinbarati85 Жыл бұрын
Even the flowers are not fresh😂😂😂😂😂😂😂😂
@rossel8627
@rossel8627 2 жыл бұрын
This also happened to my job, the problem was there's a hair on the food and our TL offered a new food but the customer doesn't want it instead they just did not pay the food that they have already eaten.
@imalone6904
@imalone6904 Жыл бұрын
lol, i can put my own hair can cheat like that 😂
@paulsamuel3107
@paulsamuel3107 Жыл бұрын
Thanks so much for sharing this video. 👏👏👏🤩
@keira-f7b
@keira-f7b 4 ай бұрын
The acting is hilarious 😂😂
@gymofsimulation
@gymofsimulation 3 жыл бұрын
When people go to eat in restaurant in maybe a COVID-19 virus environment, where is the best air circulation ? haha
@ha439
@ha439 Жыл бұрын
🤣🤣🤣🤣 Good Job.. Thank you for sharing knowledge
@Scratchingforcash
@Scratchingforcash Жыл бұрын
There is no reason to be a jerk in any restaurant. Go somewhere else if you don’t like it.
@YesicaHerrera-ih5qp
@YesicaHerrera-ih5qp Жыл бұрын
You're very hungry and order water first 😂😂😂
@skbahar7864
@skbahar7864 Жыл бұрын
Manager never can touch the food in front of the guest 😆😆
@humanscandoanything5154
@humanscandoanything5154 2 жыл бұрын
have a happy day you are strong
@faisal.comilla.98
@faisal.comilla.98 8 ай бұрын
The following experience happened to me several times while going to a restaurant with my wife. Waiter greets my wife and gets order. Since my wife typically orders multiple items, the waiter totally ignores me without asking (and not even greeting) anything. Therefore, I need to call the waiter again to give my order. Then the waiter comes back in the middle of meal time and communicates only with my wife to make sure that everything is okay. Finally, the waiter comes with the bill at the end and communicates with me for the first time. I wanted to ask you whether it is normal for a waiter only to communicate with female guests unless the time comes for the bill payment (and, expect a generous tip from the male guest)?
@abcdefghijkl904
@abcdefghijkl904 Жыл бұрын
She is not fussy customer after experience poor service and food she's just complaining in a normal way. Fussy customer like her after bad service and food are blessings
@mistofoles
@mistofoles 3 жыл бұрын
"Would you like to order hot water or cold water ?" Ohh, the agony of choice !
@zhanarayapbergenova7167
@zhanarayapbergenova7167 3 жыл бұрын
Right?!:)
@learnenglishanddrawingscra8827
@learnenglishanddrawingscra8827 3 жыл бұрын
@@zhanarayapbergenova7167 would you like to have warm water or cold water ?.. mam .. I think this one is correct
@zhanarayapbergenova7167
@zhanarayapbergenova7167 3 жыл бұрын
@@learnenglishanddrawingscra8827 think so👍
@nguyenkim4302
@nguyenkim4302 2 жыл бұрын
Nguyen Kim Good music
@bidhanpandey83
@bidhanpandey83 Жыл бұрын
If you don't know what is this call your manager 😂
@asmitachhetri9409
@asmitachhetri9409 Жыл бұрын
😂😂
@nevarsangmasangma4746
@nevarsangmasangma4746 2 жыл бұрын
Very well. Thank you so very much
@zhanarayapbergenova7167
@zhanarayapbergenova7167 2 жыл бұрын
Thank you dear 🙂
@ebongannick2587
@ebongannick2587 Жыл бұрын
Thanks for sharing 🥰
@chemutaipetra6710
@chemutaipetra6710 2 жыл бұрын
Great one 👌
@par3114
@par3114 2 жыл бұрын
Even your flower is not fresh is very important hahaha🤣🤣
@forproject0829
@forproject0829 2 жыл бұрын
Best actors 👏👏👏
@sirajgamingworld1156
@sirajgamingworld1156 4 жыл бұрын
Nice video continue
@zhanarayapbergenova7167
@zhanarayapbergenova7167 4 жыл бұрын
Thanks for your comments 🙂
@ankushkumarankushkumar3714
@ankushkumarankushkumar3714 2 жыл бұрын
Thank you
@jalaluddinbarati85
@jalaluddinbarati85 Жыл бұрын
Excellent
@thaidaily2446
@thaidaily2446 2 жыл бұрын
Thanks for this clip.
@bhatsuhail8015
@bhatsuhail8015 3 жыл бұрын
She serve her from the right she should serve her from the left
@zhanarayapbergenova7167
@zhanarayapbergenova7167 3 жыл бұрын
Absolutely right!💯
@urjiijiimmaa4319
@urjiijiimmaa4319 Жыл бұрын
Flowers is not fresh😂😂😂
@ebonynicholson4579
@ebonynicholson4579 3 жыл бұрын
U should not say hot water it's room temperature second you should tell the guest what's not available on the menu as you enter the table because the guest is already waiting along time u Don't wan to upset he/she by telling them am sorry we don't have this.
@zhanarayapbergenova7167
@zhanarayapbergenova7167 3 жыл бұрын
You're absolutely right
@dipak5559
@dipak5559 4 ай бұрын
The End 😂
@HarryFrost-qu8th
@HarryFrost-qu8th Жыл бұрын
Not a difficult customer, this is more like a lack of service in a restaurant. A customer should never have to escort themselves to a table especially one that wasn’t pre-set with cutlery. Plus the waitress didn’t present herself to the customer with an introduction either. Also there should have been a sign alerting customers that a particular dish is not on the menu for today.
@akomasuquo45
@akomasuquo45 3 жыл бұрын
Nice one
@aarizabdulaziz
@aarizabdulaziz Жыл бұрын
Some sop are skipped
@zklgonmei
@zklgonmei 11 ай бұрын
Wait...I wasn't expecting the music.
@sahilwalia2487
@sahilwalia2487 Жыл бұрын
Where is your gloves 🧤
@kothu4468
@kothu4468 Жыл бұрын
I cant download video
@nuruzamallate7172
@nuruzamallate7172 2 жыл бұрын
Thanks
@Mmeesaolao
@Mmeesaolao 2 жыл бұрын
So funny and lovely 🤣
@zhanarayapbergenova7167
@zhanarayapbergenova7167 2 жыл бұрын
That is good comments 😂 thank you 🥰
@myatbhonekhant6185
@myatbhonekhant6185 3 жыл бұрын
Thank yo so much
@Nabiyaislam-j1w
@Nabiyaislam-j1w 4 ай бұрын
This was very funny last video i like 😊😊
@vshealthcorner3930
@vshealthcorner3930 3 жыл бұрын
Really so funny😂😂
@saltanatroma1416
@saltanatroma1416 10 ай бұрын
Water in wine glass
@mohamedirkash803
@mohamedirkash803 2 жыл бұрын
Amazing
@alisus3448
@alisus3448 2 жыл бұрын
I don't expect He is as a supervisor
@skbahar7864
@skbahar7864 Жыл бұрын
water served in white wine glass i mean I'm not getting it
@bscmusic9966
@bscmusic9966 Жыл бұрын
It's Nice Video but when the server serv the instruments and food item that was very colser to the customer ? It looks abnormal and it could feel disterb to the customer, they should have avoid the habit when serve the food item to the customers . Thak You.
@runbou3485
@runbou3485 2 жыл бұрын
អរគុណThank👏
@alexkaplan7533
@alexkaplan7533 Жыл бұрын
Merhaba kardeş ben de garsonum. Kazak mısınız?
@zhanarayapbergenova7167
@zhanarayapbergenova7167 Жыл бұрын
Merhaba, evet 😊
@alexkaplan7533
@alexkaplan7533 Жыл бұрын
@@zhanarayapbergenova7167 jaksy bavurym. 😊Dombyramdi aldim kolga tarttim Adai quini goi😁
@nickyferguson9063
@nickyferguson9063 3 жыл бұрын
This is bad---where do I start?
@zhanarayapbergenova7167
@zhanarayapbergenova7167 3 жыл бұрын
What you mean ? :)
@jalaluddinbarati85
@jalaluddinbarati85 Жыл бұрын
Was this a hidden camera?😂😂😂
@jalaluddinbarati85
@jalaluddinbarati85 Жыл бұрын
Even your flower 🌺 is not fresh😅😅
@anisaupdi1247
@anisaupdi1247 2 жыл бұрын
even your flower is not fresh😅😅
@erphuachoices4930
@erphuachoices4930 Жыл бұрын
She's suppose to make the customer aware of the available dishes 🙄
@beapulvinar1957
@beapulvinar1957 Жыл бұрын
I'm related to the unavailable menu Hahaahhaha
@Dong-Teves
@Dong-Teves 9 ай бұрын
Ang galing
@yanasukmana2748
@yanasukmana2748 2 жыл бұрын
Nice
@kishorebrobrobro1241
@kishorebrobrobro1241 8 ай бұрын
And the business goes down
@LaxmanKhadka-xe5lu
@LaxmanKhadka-xe5lu Жыл бұрын
This also happened 😂😂😂
@kenllacer
@kenllacer 3 жыл бұрын
How rude! 😂
@zhanarayapbergenova7167
@zhanarayapbergenova7167 3 жыл бұрын
Sorry I had to...😅😅
@rihanmozumder7316
@rihanmozumder7316 2 жыл бұрын
this video well but Sound not better and we want to learn here but speak fluently we are some problems
@zhanarayapbergenova7167
@zhanarayapbergenova7167 2 жыл бұрын
Sorry for that, at that time my English was not that good...)))
@samuelsmith600
@samuelsmith600 2 жыл бұрын
When I was a waiter, I don't like that... and it doesn't know how to handle it.... tskkk
@panukornrojanasomsith3304
@panukornrojanasomsith3304 2 ай бұрын
It's not real life situation. This is just acting up. But this thing can happen in real life.
@HoangNguyen-kd3ut
@HoangNguyen-kd3ut 2 жыл бұрын
The sound is so bà!
@WISISI
@WISISI Жыл бұрын
Mantap
@heney7977
@heney7977 3 жыл бұрын
🤣🤣it will be double price because u so funny miss
@Unknown_person787
@Unknown_person787 2 жыл бұрын
This is not the right way to solve this kind of issues!
@zhanarayapbergenova7167
@zhanarayapbergenova7167 2 жыл бұрын
Maybe you're right, we did it for our assignment and that's the reason why we caption it like that. It's not perfect, but we really tried to put a lot of an effort to make it as good as we can.
@aakashmaddheshiya11
@aakashmaddheshiya11 3 жыл бұрын
It is good one to teach english
@kingsleysalvo8674
@kingsleysalvo8674 3 жыл бұрын
its not an English country, so?
@boomsaveanimals7503
@boomsaveanimals7503 3 жыл бұрын
She's so cute..
@sosamnieng96
@sosamnieng96 2 жыл бұрын
how to influent english speaking?
@siya6715
@siya6715 Жыл бұрын
Even your flower is not fresh
@NayThuReinlinnrex7h
@NayThuReinlinnrex7h Жыл бұрын
This manner is very wild .It manner dont make for all people.
@luckymahara9175
@luckymahara9175 4 жыл бұрын
Waiteress is like trainee
@zhanarayapbergenova7167
@zhanarayapbergenova7167 4 жыл бұрын
We were just acting here) this was for our assignment. We tried to make it a little bit funny)))
@mitko9414
@mitko9414 2 жыл бұрын
I was pretty sure this is a parody and when the guy grabbed the mushroom with the fork I was absolutely sure he is going to give it a taste :D WTF I just watched :D
@gladysalice294
@gladysalice294 2 жыл бұрын
😂😂😂me too..I was like..dude you really gonna taste the mushroom 😂 lol
@apatientperson360
@apatientperson360 2 жыл бұрын
🤣🤣 best actor's 👌
@lungalebvk2844
@lungalebvk2844 2 жыл бұрын
Wrong glassware
@jalaluddinbarati85
@jalaluddinbarati85 2 ай бұрын
hidden camera
@azizbeksaydullayev1801
@azizbeksaydullayev1801 8 ай бұрын
At the finished your 😊
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