How to Analyze Customer Experience Survey Data in Excel using COUNTIF Function ☑️ [EXCEL TIPS 🧑‍💻]

[@SpotlightImpact]

Grab the sample file to practice here (scroll down to "practice files & examples" - spotlightimpact.com/tips-%26-tricks-blog

[@thepotenttruth]

Exactly what i was looking for!

[@SpotlightImpact]

Yay I’m glad it worked out for you thanks for watching. I hope you’ll join, subscribe, or share 🙏🏻🎉

[@txkov]

You saved me today!! Thank you!!!!!

[@SpotlightImpact]

Yay! I’m so glad it was helpful. I hope you’ll subscribe and share 🙏🏻

[@carawells2516]

Super helpful, thank you!

[@SpotlightImpact]

Yay! I’m glad it was helpful. I hope you’ll share and subscribe 🙏🏻

[@SandraGraves]

Thanks for sharing

[@SpotlightImpact]

Thanks for watching Sandra! I hope you’ll subscribe to my channel and share with others 🙏🏻

[@SandraGraves]

Can you make an excel sample for analyzing user interview results? With pretty charts, I will share with my UX Students. I am looking for easy videos to share with them.

[@SpotlightImpact]

I’ll definitely add this to my list Sandra! Do you have a short list of the UX interview questions you’d like to include in the excel analysis and data viz? Feel free to send to my email, [e-mail]

[@betrapvideos]

Is it possible to put this data into a stacked column chart combo chart with trendlines of the questions overlayed on the chart?

[@SpotlightImpact]

Yep you probably could - though for this specific type of data I’d usually use a diverging stacked bar chart to compare the items as a snapshot in time. If you had longitudinal data you could def take one item over time and use a stacked bar or column to compare totals over time. stephanieevergreen.com/diverging-stacked-bars/

[@betrapvideos]

@SpotlightImpact okay thanks for this feedback. I've tried and it looks like either my table format is incorrect or something in the likert data doesn't translate in Excel to where the columns represent a survey issues on a certain date, each bar withing a columns representing a survey data and how ever expanded or contracted the bar is tells you it's % with a trendline from left to right showing the dips of each bars as well as being a line that identifies the questions. Doesn't seem possble

[@lawrencekazibwe9751]

Thanks alot boss, has been very informative

[@SpotlightImpact]

Thanks for watching! I hope you’ll subscribe and share 🙏🏻

[@tutsecret499]

What if I want to automate the answers/calculations once the responder clicks on the answer, behind the scene the calculation is done. I did a project with the automated method. but I lost the project with all the steps. I just can't remember how I did, I do remember I used a little VBA. Example: I email the questionnaire to the responder, the person clicks the selected answer for all the questions. it's like 50 questions with 5 answers to select. Satisfied=1, Neutral=2 and so forth, than the questionnaire is emailed back to me, I open it with a password to display the hidden sheet with all the calculation. Thank you.

[@SpotlightImpact]

That sounds cool! I don’t think I know how to do that full process in excel, but I would create the survey in something like google forms or Microsoft forms, have them fill it out there, then export the data to excel - you can set up your pivot tables w that first export and then for all future exports you can just paste in the new data, refresh the pivot tables and your new data are analyzed.

[@Bay_Archer]

Wouldn't be easier and quicker to use a pivot table?

[@SpotlightImpact]

You definitely can do that too! and if you're comfy with pivot tables, I'd definitely recommend that. One thing though I do like about this way is that if you have a large number of columns with the same likert-type response data you can easily copy/paste across the rows/columns to analyze in one big swoop, rather than use a pivot table for individual variables. kzbin.info/www/bejne/g6PMYpKfi8yYbJo

[@SpotlightImpact]

And thanks for watching and sharing your comments and tips! Much appreciated. 🙏

[@775shahrukh]

sample file?

[@SpotlightImpact]

I don’t have sample files for this one but maybe I’ll post some soon for download. You could easily create your own with sole random sample data though. kzbin.infocIJ3oGfFLUg?si=ab0WWY2mWvu5pb89

[@SpotlightImpact]

You can grab a sample file here - just scroll down to "Practice Files & Samples" spotlightimpact.com/tips-%26-tricks-blog