How to Factory Reset Cisco 8800 IP Phones - Webex Calling

In this video we look at how to factory reset an 8800 series phone. In my case I'm using an 8861 but anything in the 8800 and 7800 family should be the same. I also mention briefly how to do this for older phones. This procedure is best used when you cannot gain access to the menu to reset. It is a hard reset and will wipe all settings.
Details: help.webex.com/en-us/708ce3/Factory-Reset-Your-Webex-Calling-Phone
#Cisco #Collaboration #webex

[@TheTechCatalyst]

This is a slight change to the 12345678*9# method you might be familiar with... Hope this is helpful!!

[@Tyetye48]

How do you fix the * 0 and # keypads these 3 buttons do not work? Please explain

[@JohnTRalstonJr]

Thank you for the clear directions on how to do this.

[@TheTechCatalyst]

You bet! Thanks!

[@yegorgulido]

Thank you man. You really helped me. Wish you happy life!

[@TheTechCatalyst]

Appreciate it

[@AlexanderGrinin]

You have saved my day!

[@sandiego1936]

I was able to do my new phone TY sir!

[@TheTechCatalyst]

Thx! Glad it helped!

[@hugomoya83]

Thanks a lot! Very well explained. Regards!!

[@TheTechCatalyst]

Thanks!

[@Giustified]

i get the password prompt after factory reset. what am i doing wrong?

[@black64ford]

Thank you very much!

[@TheTechCatalyst]

Thanks for watching!

[@thiagoviana4182]

Weird my 8851 headset light doesn't do the same steps as you are presenting.

[@TheTechCatalyst]

I think older hardware or software revisions can differ... this is based on the latest model phones and software

[@appusiva2010]

Hi, I'm getting a password screen prompting me to enter a pwd whenever I click factory reset using settings menu. It appears for nw setting as well. I don't remember setting any password for the phone. Any idea?

[@TheTechCatalyst]

If you reset the phone as it boots as I demonstrated I believe that will defeat the password you are seeing.

[@appusiva2010]

@@TheTechCatalyst thanks that worked :)

[@zackarygrice4835]

How would one do this on a modified phone? Due to policy the headset, speaker, and mute buttons on our phones here were completely removed and I just cant seem to get it to reset. Any suggestions?

[@TheTechCatalyst]

Maybe time the sequence on a non modified phone and then use that when reseting yours? Tricky no doubt...

[@danielmorgan9792]

Question, does anyone know how to configure an 8800 key expansion module to be used with a Cisco 8861 on the WebEx Control Hub system, also great tutorial

[@TheTechCatalyst]

I'll add it to my list of things to put together!

[@danielmorgan9792]

@@TheTechCatalyst Thank you

[@elnerdmiami]

exelente sr, thanks

[@ahmedaladeb1539]

Hello, when doing factory programming, does the device’s IP change? Does it need to set a new IP?

[@TheTechCatalyst]

Typically they phones get an IP from DHCP. After a reset it would likely get the same address.

[@ahmedaladeb1539]

@@TheTechCatalyst Thank you very much"

[@sambugoyski8955]

Hi i watch your video about the ir 829, can i ask you a question. What interface are we going to configure in the device si that voice will work and coonect to cucm when the primary link(wan link) is down? Thank you More power to your channel

[@sambugoyski8955]

kzbin.info/www/bejne/pYu1ZpiZnLWLhpI this is the video im talking

[@TheTechCatalyst]

Hmm I'm not 100% sure I understand the question...

[@ahmedaladeb1539]

In the Cisco device, nothing appears on the screen, no numbers or anything. What is the reason for this?

[@BobbieDudas]

how do i change the name on it? it still has my old co workers name

[@TheTechCatalyst]

A factory reset and a reconfiguration would do it.

[@alexandraoliveros5930]

I factory reset my phone but now its asking for a login and password. Where do I find this?

[@TheTechCatalyst]

Hmm it shouldn't be... maybe try the reset again.

[@elyaspasha9860]

Model cp 8841 rel light only in 🎤 imc nobe need help

[@eslamshawky6474]

How to factory reset c7811

[@meilichannel1773]

What if connecting after factory reset

[@TheTechCatalyst]

I'm not sure I understand the question...

[@c0011j]

Not working for 8811's

[@SyedAli-ds2ov]

Nicely video 👍 #umraotech

[@TheTechCatalyst]

Thanks!

[@erineden8353]

You don’t understand how much this saved me. I had been struggling for an HOUR 🥹

[@TheTechCatalyst]

Glad this helped! Good luck!

[@elyaspasha9860]

Hi how can I reach you I have issues in Cisco phones I appreciate if you can give your email thank you very much sir

[@TheTechCatalyst]

There isn't much to do to fix them unfortunately. You likely need a replacement