How to Fix Can't Find Purchased Games on PS5 Store (Not in Library)

Do you want to know how to find your purchased PS5 games through the playstation store! To do this, go to settings, then select users and accounts. Go to your profile and select transaction history. You will see everything you've ever bought. If the game shows up under this, you've downloaded it. Then go to the home screen, go to game library, go to your collection on top and find the game from this screen.
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[@KariAlatalo]

Any way to determine for a specific game, if it was shared with you from another account, gained from monthly games, straight up free content from the store, part of the Plus/Premium library, or actually purchased? (Other than hoping to find it in your Transaction History - which probably won't show distinction, aside from price, between these types, and not at all, if it was Premium perk from another account on the console?)

[@RedheadLG]

I have to do a search in the store for purchased games every time I buy something in order to download it. Really annoying. I don’t understand why they don’t automatically go into my library for me to download.

[@gm9984]

Hi guys. Quick question, I bought a digital copy of marvel vs capcom origins on my ps3 (back when it was available for purchase on the ps3 store) and cant seem to get it to download to my ps5. Why?!

[@immortalmonster7491]

Thank you so much!!!!! I don’t tell you how much this helped me out ❤❤❤❤❤❤

[@alexandercruz3872]

Wow this actually help thanks so much 😊

[@holtszom3746]

alright now i bought the ratchet and clank trilogy back on ps3 and now i can´t find them in my library and when i search them they want me to upgrade to premium which is a complete disgrace, i´m not paying to play games that i already bought

[@sergeantgaming74]

Thank you so much this helped so much

[@user-sy5sv4oy2m]

Thank you so much ! This guy fix my problem

[@Thisguy2736]

My problem is my collection or Playstation plus isn't there it's just gone it only says installed KZbin

[@poochfazos]

Appreciate it what a weird issue. Just needed that update.

[@teenageghost1]

I’m trying to download my DLC content that I paid for that I can’t find

[@gm9984]

I got most my old stuff. Just a few titles didn't ever appear. Namely marvel vs capcom origins I bought on my ps3 back when it was available. Still on my ps3 too. Just didn't upload to ps5 smh

[@jaywalker3553]

Me too bro same here I just bought Tmnt shredders revenge DLC and it just says highlighted purchased but can’t download it I’m pissed 🤬🤬🤬🤬

[@Nomade2801]

I bought some games yesterday on the easter sale, and one game won't show under library. categorized into newest and one game didn't show up. South Park bundle. Showing up when try to search for it, but should also show in the library. Just that is weird. Since other games that bought did.

[@jackrhodes2827]

I’m trying to download a free game but it doesn’t give me the option to download. What do I do?

[@WispyZuma]

Today I bought Mortal Kombat one and it’s not showing up in my library and when I go to the store it says I have this item. Can I get some help on this?

[@martinpolach294]

Did you solve this problem? I have the same issue right now..

[@DonyaCool]

@@martinpolach294 Hello! did you solve the problem? I’m still sitting and suffering, I can’t download mortal kombat...

[@mikec2903]

Just here so wen someone solves this i can see lol

[@DonyaCool]

@@mikec2903 Hello everyone, who has encountered this error, for whom more than one video does not help, here is the solution to your problem, it helped me, it took me all of 3 days, to solve this problem you need: 1. write to playstation support and list all the games with which you have problems 2. write your online ID and sing id in a letter 3. also indicate the error in the letter and that you are asking them to take away the licenses for these games. The problem will be fixed within a few days

[@WispyZuma]

I had to get a refund and buy it again it worked

[@moneymarc62]

Great video thanks

[@DanTheMan1982]

Thanks! So glad I found this video, panicked when I couldn’t find a game i downloaded. Was exactly where you said it was! Panic over!

[@karlocukrov9717]

THANKS!!! I used fc 24 code and just lost it but thanks to you i found it

[@LyttonKing]

It says I purchased it but it won’t let me get it, I “pre ordered” with ultimate edition which allows me to be able to access it 3 days before which I mean I got it a day before, but it won’t let me download it says this product can be purchased right now or it won’t pop into the library and let me download it now

[@Henndo12]

Dealing with the same issue.. all my games became locked and I even tried redownloading.. this method.. reinstalling,restoring, rebuilding data base and system software still locked. They don’t have an answer for me. I even got an hard drive so I wouldn’t lose my data.. still nothing.. so now we are at the point of they say I have to send it in and my warranty ran out so it’s 299 and they’d have to send me another back.. if I do that I might as well buy a brand new one with 3 years of coverage for damn near the same price

[@captaintoshirohitsugaya3822]

If the game has a demo try starting and canceling its download I was having trouble with My hero one's justice 2 and that fixed it

[@Kyr0nSqueez]

Great video… but my problem is that at the end- when you look for it in the store- it says i havent bought it. If i then click on it it says i have it. And its also on my transaction list. Any advice?

[@faniskalovirnas3891]

Did you find a solution?

[@rinkumultani6515]

m8 i hade elder scrolls online gold edition on my ps4 witch i brought 2018 as shown in the history of my purchased games but on my ps5 i cant redownload it or find the gold edition all the other versions want me to pay again

[@eiredj-black-ops856]

I got rocket installed in the library but can't play It plss help

[@Cliffy_G]

mystery solved! Thanks bro

[@JT-qd6uc]

Thank you sir

[@stafvelle7292]

Hi I bought a game on the PlayStation app and there it’s in my transaction history but when I look on my ps5 itself it’s not there or in my library please someone help me

[@Randomperfect851]

Got the same problem

[@-Deqij]

i typed my fifa 24 code into the redeem code section but i cant find the game

[@thecreatoraviGaming]

Hello, Sir. I am very eagar to ask you something that I purchased a game called Hogwarts Legacy Digital Deluxe Edition. So the main problem is It says to Buy . I already Purchased it and I have a receipt. Also showing in my Transaction History. What should I Do? I have done exactly in this video but still.

[@Omaru1982]

did you ever get a resolve for this? I have the same problem with Sherlock Holmes Crimes & Punishment and the Devil's daughter. I did multiple purchases for both of them and the other games I bought with each of them are still in my library

[@RoryGFan-39]

Any luck with Hogwarts Legacy?

[@chrisfomby2334]

You May have to buy a Playstation plus I bought the 17.99 one then I was able to finally get it to download

[@chrisfomby2334]

​@RoryGFan-39 did u buy a Playstation plus that what helped me

[@wesleyjm2912]

I Just changed consoles, and this does not work for me, no games only my trophies from all the games

[@koloios_beats]

THANJ YOU BROOO

[@d1ap3r]

I bought a bundle for the PS5 and EA FC 24 and I redeemed the code and it says I redeemed it in history. I tried finding it but its no where and when I search it up it says added to cart then I have to pay. When I put the code in again it says already used. It also says it's not purchased in the PS store.

[@AAJS1992]

I’ve had the same issue today! Have you had any luck in figuring this out?

[@d1ap3r]

@@AAJS1992 well yes kinda, basically that redeem code isnt for the game it is for a starter park on the game (if it says ultimate team on the card, if not then im not sure) so I just bought the game and got a starter pack.

[@AAJS1992]

@@d1ap3r have you had a look in your ps5 box for another code? I got given 2 codes in my ps5 box which I didn’t realise, one was a UT voucher and another is the actual game code 😂

[@UTDAngelito]

I tried to find MWII. I used a voucher code as it originally was a ps4 game with a ps5 upgrade and i still cannot find it. It already has been downloaded too, and I still cannot find it

[@shanedeverse4525]

Did u figure it out?

[@keelanmurphy9941]

I bought a game on the store on PS5, but it's not in my library on my old PS4. I looked it up again on the store and its trying to charge me again. Anyone know how to fix?

[@user-kv7ws5jk6y]

Try downloading it from the game it self,worked when i tried to find my premium pass on bf and it was on the bf1 extensions menu,maybe there's something similar on your game too?

[@PeanutButterlolol]

When I want to download cod ww2 it’s in my ps plus library but I have to pay for it

[@chrisfomby2334]

You May have to buy a Playstation plus I bought the 17.99 one then I was able to finally get it to download

[@UvidCo]

This is why I like hard copies, unless you lose it yourself there's no worries

[@_TheClayGuy]

I did everything and it just won't show up

[@johncotugnoiii5971]

Still ain't working for 2k24 😕

[@thewolfdog123]

And that's my story and I'm sticking to it

[@Prepboss]

my ps5 controller charges but wont work without it being plugged in

[@roby7722]

Reset witha needl or take apart and replaxe battery

[@HotSizzleTV_]

Are the $0.00 PsN free games ?

[@MELEDITZ0209]

I’m having a problem in trying to find games on the store but no games are coming up unlike some games but not every game on the store does not show

[@vmarsfiles]

I didn't buy my game on PSN but I redeemed the code I had and it was successful but the game doesnt show in my library at all no matter what I do

[@faniskalovirnas3891]

Did you solve it I have the same problem

[@themarksmanABP]

Did you find a solution? I bought ps5 eafc24 bundle and after redeeming the code, it shows purchased in my transaction history but its nowhere on my ps5. Not in any library at all. Any fix?​@@faniskalovirnas3891

[@outofthedark18_gaming]

I still can't play metal gear ground zeroes even though it's installed.

[@DeLuee]

This didn’t work, I bought the game twice is shows up twice in transactions but no game anywhere

[@boostintsi1990]

Same any luck?

[@thewolfdog123]

Okay here's my story I got GTA plus so I can play Red Dead redemption but then they put GTA remastered on there and then okay so somehow I accidentally purchased $30 GTA remastered so I get my money back for it but then it charged me again so I I played the games I said f*** it I'll stay with it and play the games but then guess what my GTA plus ended and they took the games away from me and I bought them but then when I put go into my purchase games that says I bought this game that I got a refund but didn't say that it didn't it didn't say I bought it a second time so I was gone what how am I playing these games if I didn't buy the damn game right okay and then they lock it out because I only have GTA plus anymore but dude I bought these games by accident then I got the refund then accidentally bought them again it said I couldn't get a refund for the same game twice right away and I said okay fine

[@Gentleseoul_]

I just bought spider man 2 and it won’t show up in my library on the console and when I do it on app I can’t download it

[@martinpolach294]

I bought Dead Space in the app and also the game does not appear in the library. If you know how to fix it, please let me know. Im kinda despair.

[@Gentleseoul_]

@@martinpolach294 I don’t man on top of this I try to buy it again and it says I own the item

[@martinpolach294]

Same... PS support don't know how to help me 😢😂

[@DonyaCool]

@@Gentleseoul_ Hello! did you solve the problem? I’m still sitting and suffering, I can’t download mortal kombat...

[@morrissey1867]

@@Gentleseoul_same thing for me did u every fix it

[@DonyaCool]

Hello everyone, who has encountered this error, for whom more than one video does not help, here is the solution to your problem, it helped me, it took me all of 3 days, to solve this problem you need: 1. write to playstation support and list all the games with which you have problems 2. write your online ID and sing id in a letter 3. also indicate the error in the letter and that you are asking them to take away the licenses for these games. The problem will be fixed within a few days

[@mercrom8763]

bought a game with DLC'S tried everything is in transaction history but nowhere to be seen wtf sony scammed me?

[@chrisfomby2334]

You May have to buy a Playstation plus I bought the 17.99 one then I was able to finally get it to download

[@thewolfdog123]

Okay what I want to really know is when these games go away on the PlayStation store if you bought them can you still play them that's the real big one all right

[@noahkincaidslife]

I can’t even search anything in the ps store

[@ronniereagan7998]

This is ridiculous. How hard is it for Sony to give me a list of games I actually purchased, not including games claimed through PS Plus?

[@TwitchZextics]

Yooo

[@shadowdev00]

second

[@carlcaola6743]

Sony store and customer service is a dissgrace