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Check PlayStation Network Status:
Before troubleshooting further, make sure to check the official PlayStation Network Service Status page. Sometimes, the error might be due to PSN server issues or maintenance. If the servers are down, you'll need to wait until they are back up and running.
Restart Your PS4 and Network Equipment:
Start by power cycling your PS4 and your network equipment (router and modem). Turn off your PS4, unplug the power cord from the back of the PS4, and then unplug the power from your router and modem. Wait for about 30 seconds, then plug everything back in and turn them on.
Check Internet Connection:
Make sure your PS4 is connected to the internet and that the connection is stable. You can perform an internet connection test on your PS4 to verify the connection's speed and stability.
Use a Wired Connection:
If you're experiencing frequent connection issues, consider using a wired Ethernet connection instead of Wi-Fi. Wired connections are generally more stable for online gaming.
Change DNS Settings:
You can try changing your PS4's DNS settings to use a different DNS server. Some users have reported success by using public DNS servers like Google's DNS (8.8.8.8 and 8.8.4.4) or Cloudflare's DNS (1.1.1.1).
Check for Router Firmware Updates:
Ensure that your router's firmware is up to date. Outdated firmware can sometimes cause connection issues.
Port Forwarding and NAT Type:
Adjust your router's port forwarding settings and ensure that your PS4 is properly configured for online gaming. Make sure your NAT type is set to "Open" to avoid connectivity issues.
DMZ Hosting:
As a last resort, you can try placing your PS4 in the DMZ (Demilitarized Zone) of your router. This essentially exposes your PS4 directly to the internet, bypassing some potential restrictions imposed by the router.
Contact Your ISP:
If none of the above steps work, it's possible that your internet service provider (ISP) is experiencing issues. Contact your ISP to inquire if there are any problems on their end.
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