How to fix Samsung Ice maker

[@jaked1831]

Man, I really, REALLY appreciate you posting this. This has been the biggest pain in my ass since we moved into a house with this fridge. Thank you so much. The best part of this video is how succinct it is; no prolonged, dragged out dialogue about how you came to own the fridge, or your childhood, or how you feel about broken ice makers. Told me exactly how to fix it within 4 minutes. Thank you. Seriously.

[@marquizzo]

To others who are less handy: you should just call Samsung! They repair it for free! I was in the same situation as you. We moved into a new house that had this fridge, so I had no idea when or where it was purchased. I called Samsung, they sent a tech who ordered parts and installed them the following week. $0 charge, they just asked for the serial number and fixed it with zero hassle.

[@rherman9085]

I will tell you, you posted a straight up, no frills, no music, common sense video. Then at the end, you ask to be supported. That really goes far. The idiots that post for the viewer to like and subscribe before seeing any of their content...... Ridiculous. Great video. Thank you!

[@HomeRepairHub]

Here is the updated video. This is the updated fix from Samsung. kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@lesoshiro5060]

Check the fill tube. The repair techs pushed the fill tube further into the ice maker compartment and it solved the problem. No ice build-up for over a month now. They said that the delivery guys might have accidentally pulled out the fill tube. This caused the water to drip and splash outside the top portion of the ice maker and freeze. All good now!

[@sjgoff]

This makes the most sense of all the fixes I have seen.

[@thadondotta337]

The full tube on this model is attached to the auger motor, auger motor can only sit and lock into one place.. they prolly silicones it too lol I’ve work on hundreds of these stupid things. Awesome money makers none the less

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@HomeRepairHub]

@@sjgoff Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@HomeRepairHub]

@@thadondotta337 Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@tombrouillette7545]

This is great information. I've been fighting the problem and doing the FD every month or so. Lots of videos out there to walk you thru the procedure, but this is the first one on how to FIX it. The air gap makes a lot of sense, especially if you live in a humid area. Every time the fridge door is opened the moist air floods in. The air gap allowed it to go right to the icemaker. THANKS!!!!

[@pelenxho]

Did it work?

[@LarsDennert]

When you open the fridge door the little gap he caulked is nothing compared to the large hole into the Ice maker at the chute. If the defrost fan and cycle isn't working right, this fix won't help much.

[@markandlindagriffith3360]

Works like a charm now, thanks! You only missed 1 item IMO. Push the little green, blue or red reset button on the inside of ice maker.

[@ccosta92630]

It’s been a week since I did this and I’ve had no jams! Hope this was it. Thank you for sharing this

[@brianbaker359]

Let us know the status after 2-3 months.

[@ccosta92630]

Brian Baker, the ice maker started jamming again. I replaced the ice maker with one that has some retrofits. I still have to defrost it every month or so, but no jams so far

[@brianbaker359]

@@ccosta92630 Thanks Chris, I have the service tech coming next week on Home Depot Extended Service Plan so hope they do the replacement of motherboard, Y clips, drain tubes, etc. & silicone as well. Look forward to your next video. We love the refrig and only wish the water dispenser would work when ice maker is locked off.

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@HomeRepairHub]

@@ccosta92630 Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@Foxyboxy344]

Bought my Samsung in 2016. Contacted Customer service last week. Rep was very courteous. Explained the ice maker issue to her. tech came to my house, replaced the whole thing free of charge although out of warranty!! I asked the tech what buttons to press if I wanted to defrost in the future he said Freeze + Lighting but you won't need to do that any more. I liked his confidence. Thanks Samsung.

[@alneg6234]

What state do you live?

[@Foxyboxy344]

@@alneg6234 IL

[@jbennett4620]

The best way to fix ice maker on a Samsung fridge is to roll it out the door and put it on the curb. Then go buy a whirlpool fridge.

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@nunyabusiness6746]

Same machine my friend !

[@rmpharris]

This only works for about 3 months. Samsung refrigerators are a piece of sh*t. Never buy another one. Had the entire Samsung service kit installed and it worked for only 3 or 4 months.

[@johnholborn7590]

Please read my post from 5/4/21. After calling Samsung and service replaced the entire ice maker to include the mother board, mine’s going on two months and working like new.

[@BernadetteGaskin]

@@johnholborn7590 Bought ours April 2020, replaced entire icemaker September 1st, it's now July 15 and having the same problem again - grinding noise, and out of warranty. The new icemaker did not even last a whole year.

[@stephanievaladez5286]

Never purchasing a Samsung again! Glad mine was second hand. I'll stick with Whirlpool. Thank you very much.

[@derfskittlers6125]

It's like saying I'll never buy ford again then your dodge, toyota, chevy, whatever, starts having problems too

[@jayasmrmore3687]

@@derfskittlers6125 but Samsung is notorious for this defect happening so frequently

[@jayasmrmore3687]

Honestly I agree. I wonder if I can replace ice maker without replacing fridge

[@jameswhite2314]

I also have an icemaker in the bottom freezer. Will the defrost cycle defrost the lower ice maker also? Loving this tip and will definitely try this and report back. Thank you.

[@clintoncarlisle1630]

I'm on my second frige, the first one was repaired on warranty, when the ice maker froze up again, Samsung replaced the entire fridge. Then the ice maker failed again and is out of warranty. It is a design flaw and they know it. I tried the defrost 4 times and still can't remove the ice bin...stuck solid. I unplugged the fridge and hope I can remove the ice bin. This the 4th time in a year I've had this problem. The $2800 I paid for this piece of junk is now a sunk cost and I'll try to buy one that works. Someone mentioned Whirlpool, but they bought all the US Manufacturers, so they are basically the same design. I'm glad I kept my 15 year old Amana with the ice maker in the freezer. No problem other than inconvenient. Thanks for the silicone sealer tip. If I can remove the ice bin, I'll try it.

[@bodelian2742]

sorry to be off topic but does any of you know a way to get back into an instagram account? I somehow lost my account password. I would appreciate any help you can give me

[@benraphael3310]

@Bode Lian Instablaster =)

[@bodelian2742]

@Ben Raphael i really appreciate your reply. I found the site thru google and Im in the hacking process now. Seems to take quite some time so I will reply here later with my results.

[@bodelian2742]

@Ben Raphael It worked and I now got access to my account again. I'm so happy:D Thank you so much you saved my ass :D

[@benraphael3310]

@Bode Lian glad I could help =)

[@thespacepoemcallformicroin9730]

This is my first time seeing your channel not the last. LOVE the way videos are short & inspiring.

[@Primarch19th]

Smoking the good stuff are we?????

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@EdC197C]

Awe-some! Thank you I have been beating the ice outta this thing twice a week with various kitchen utensils...

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@chrisannemartin6707]

We see a little light coming up through but not as much as in your video. Should we still caulk it? As well, how long does it take for the machine to start making ice again? I reset the ice maker too with the blue button,

[@AirborneSapper82]

Thank you very much for this video. Defrosting it now. Our ice maker has been down for over a year. Finally getting around to fixing it.

[@HomeRepairHub]

Here is the full Samsung recommended fix. UPDATED: Samsung Ice Maker fix - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@dwbiddle]

Note : call Samsung! This repair is COVERED! We picked up the food grade silicone from a local appliance shop & I cleaned surfaces with alcohol then sealed. We defrosted / unplugged the fridge for 24 hours then caulked the inside and outside of the ice maker housing on the bottom left.. (long side that meets the left fridge wall). I pulled out the ice maker and auger assembly to do this. Let it cure for 24 hours then reassembled and turned on. Note: take the bottom back panel off & use an extra fan to add cooling until the fridge reaches correct temperatures. Since doing this I do not have any water in my ice maker dispenser! Works great & worth the 48 hr inconvenience!

[@taylanator2000]

Didn't know Roy from The Office had his own repair channel. Thanks Roy

[@noorin001]

Thank you for your videos it helps a lot, I dry up the Ice from the fun but I got problem with control panel there is no power the lights inside the fridge we off as well, the fridge itself works very well I was wondering if you have another video For display panel or short circuit

[@lisagarza8238]

I just finished caulking the gap in the ice maker right now. I hope it works. We have been buying bags of ice for about a year now and I am sick of it. Thanks for the video😁

[@HomeRepairHub]

I have posted an updated video - kzbin.info/www/bejne/aJ62d35oob6Enac

[@jacobcampshure4586]

Sweet baby rays is clutch. Thanks for the vid.

[@hoytritchie6812]

thank you so much!!! this has been driving me crazy for months and it just keeps getting worse.

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@たた5555]

Is the defrost mode only the defrost the ice maker?How about the freezer located in the bottom and also fridge part?

[@johnwooldridge1860]

Did you put the silicone on the inside or outside also where dose all the water go?

[@HomeRepairHub]

Both. You can seal on the outside of the ice box and that would works.

[@keshiango4945]

Does the defrosting affect the bottom freezer too?

[@HomeRepairHub]

I believe so....but it's not going to defrost the freezer if that's your concern. If you ran 10 cycles in a row you might see some defrosting, but a couple cycles won't affect the freezer.

[@lee48lee68]

You saved me 100s of dollars. That was so easy. Thank you!🇨🇦

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@thadondotta337]

You want to pull the auger motor out and caulk back there as well.. doesn’t permanently fix it though just last longer then normal...

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@007fatmal]

Thank you… only thing I’m wondering about it what code to set it back to normal after the defrost? Is it FF? Help!!!

[@HomeRepairHub]

There is no code to set it back to normal. After it is done beeping it goes back to normal mode. If no ice is being produced you may need to reset the icemaker. There is a small blue button on the icemaker that you can hold down till you hear a beep. It's on the side of the icemaker near the front.

[@007fatmal]

@@HomeRepairHub Thank you so much.

[@gol10dr45]

I have to try this!! Mine is the same model and I'm fighting this.

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@davidmunoz5758]

I heard that Samsung had redesigned it's ice maker and has installed them in their newer models.I purchased mine in 2014 and if it wasn't for the ice maker problem I would've been totally happy with it. If you're shopping for a new fridge, I'd look at a Whirlpool model but if you're dead set on getting a Samsung, buy the longest extended warranty.

[@Mrtekem]

I love my samsung appliances. Dryer, Washer, Stove, Dishwasher and Fridge. Yes, my Samsung Chef collection fridge started doing this, about three years ago. I will try this but i saw the repair parts are nearly $400 just for the revised ice maker, u clip and auger motor...

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@DeckardTrinity]

Just FYI, Samsung agreed to repair our 3+ year old french door ice maker for free - technician came out and replaced both the ice maker and auger assembly on 9/9/2020. Worth trying calling them up again if they've refused in the past.

[@barrysawsak3332]

But did the repair work?

[@DeckardTrinity]

@@barrysawsak3332 It did not. The ice maker is once again frozen over.

[@SuperStanster]

@@DeckardTrinity Google Samsung Ice Maker Repair Kit. They will send you a kit to fix it.

[@Ashhong1]

@@SuperStanster Who will send you a kit? Samsung themselves? I googled it and only see people selling kits (that probably won't even work)

[@SuperStanster]

@@Ashhong1 sorry, I'm realizing it was for sale. Have you contacted Samsung? Might be worth trying to demand a repair.

[@thimHH]

I have basically the same problem with ice build up in this icemaker. At the beginning I just defrosted it again and again. Then I realized I'm not the only one and that it normally should work properly. I read a lot articles about sealing the gaps at ice maker and started so doing it from the outside with no progress, then removing all parts from the inside and sealing the possible gaps from the inside. But especially when removing the icemaker compnents I realized that the most critical ice buildup was at the top of the spillover tube. The tube has a heating wire wrapped around it covered in a metallic tape. This heating wire ends approx. an inch before the top end of the tube. I added some more insulation to it with the hope that this will help. Later I found an article which mentioned that the newest version of this tube has the heating attached until the top end and not ending before. Of course my ice maker froze again and I checked it every few days and realized, that the spillover seems to freeze over at first and then the rest from the icemaker. So I dissassembled everything again, removed the tape with the heating wire carefully from the tube and reattached it to the tube starting directly at the top of the tube. I've done this 2 weeks ago and still no ice buildup at the tube and the rest of the icemaker still looks ok. I will monitor this but currently I'm convinced that I've solved the problem and defrosting it once a year for the future would be ok for me (was every 4-6 weeks in the past).

[@Kevin_H056]

Would love to hear if this works after a few more weeks. The silicone sealant has reduced how often I have to defrost (now less than once every two months), but based on the comments I wouldn’t be surprised if that gets worse quickly.

[@HomeRepairHub]

I did this over a year ago and its still about the same as when I first did it. I went from every week to about once every couple of months.

[@thimHH]

@@Kevin_H056 2 weeks later and my icemaker looks still great on the inside. There is just a minimal amount of ice on the bottom of the ice maker unit above the ice container. I'm currently super happy! photos.app.goo.gl/vjbG49nYLT7ofV5Z8

[@jeffs5913]

First, This frig is a POS, I'm on my third $100 ice maker. If I could buy the plastic 10 cents gear that keeps breaking it would be great. I'm thinking of taking the guide that the ice travels through off. That seems to be the problem, it gets jamed there and breaks the tooth off the gear. what go you think?

[@whats4dena1985]

Thank you so much. Samsung is coming out to fix mine!

[@brianlitwiller5245]

When defrosting does that affect any other parts of the fridge. Do I need to empty the freezer? Also do I need to remove all the ice first.

[@HomeRepairHub]

I haven't ever removed anything from the freezer and it runs fine. If you can easily remove ice it won't hurt to remove it first but you don't need too. It will just mean you will have to clean more water up after the cycle runs.

[@franciscomaldonado335]

Question. After i defrost it with the settings you gave, how do i go back to the normal settings? Or is that so.ething that would go back to normal after the 20 mins beep?

[@HomeRepairHub]

It will go back to normal when it stops beeping

[@joevio4375]

@@HomeRepairHub Not mine I had to unplug the refrigerator.

[@jackli6236]

Just curious - what's the reason for the silcone caulking?

[@HomeRepairHub]

There is a gap between the ice box and the refrigerator, so cooler air gets into the ice box allowing the ice to melt. This cause a significant amount of the frost issues. I recently updated this video. This is only a portion of the total fix. It is also a good idea to contact Samsung and see if they can resolve the issue. kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@jackli6236]

​@@HomeRepairHub, ahh that makes perfect sense. Thanks for the quick response! I didn't know about the defrost option until I saw your video. Thanks for the info!

[@MaryNolan-hz3ld]

When you defrost the top ice maker, will it defrost the refrigerator well? I don’t want our food to go bad. TIS

[@HomeRepairHub]

Yes. Its a good idea to remove the contents of the fridge if you can.

[@123456789Rich]

Thanks for the info. I have two ice makers, one in the fridge and one in the lower freezer. Will this defrost the lower ice maker in the freezer also? The upper one has the exact issue you are describing. It's frozen up several times now. The lower one froze up now after about 3 years. It hasn't done it until now.

[@HomeRepairHub]

I would assume so, but I am not sure as I do not have an ice maker in the freezer.

[@LarsDennert]

I tried this fix along with a bunch of others. Cleaned all the drains, leveled, sealed the water input, adjusted the bias temps in the service menu, checked the seals, made drip clips for the defrost loop. I also endlessly needed to run the defrost. So often that i removed the front panel and destroyed the beeper that runs for and hour when you defrost. None of that helped. Eventually the solid block of ice froze it up so much that the bucket shattered from the auger and the drip tray fell apart. I was ready to buy a new fridge. They are expensive so I took one last gamble. I bought a whole new internal Ice maker unit, bucket and Y clips. The last year it has been making ice again without any attention. The ice is never wet and the auto defrost cycle seems to work.

[@alneg6234]

I sealed the ice box from the outside. it worked for a few months may be 6 or 7 then issue started again, may be the silicon cracked up, or may be air found its way in every time I dispense ice. if you look at other ice makers like Kenmore, they have the ice maker compartment open to the freezer. so when you open the freezer door you are exposing the ice maker to the atmosphere, yet no frosting, no problem. The problem with Samsung, is the way ice is dispensed and that there is no auto defrost cycle (manual defrost is available). If ice is dispensed from the front, then it wouldn't get stuck in the side channel. auto defrost cycle every day for 5 minutes would melt any frost in areas where it is a problem. It is a design issue. I am not sure you can completely prevent air from entering the ice box. unless you don't dispense ice at all. sealing is just delaying the frost build up.

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@alexca5867]

Hi! you said that you wait 3 hours, so you unplug the fridge for 3 hours? or you wait 3 hours to put the tray back? Thanks.

[@HomeRepairHub]

I was talking about the cure time for the caulk. You will want to check the direction on the caulk you use. I didn't unplug the refrigerator. I just pulled the tray from the icemaker out to let the caulk cure. This should stop the icemaker from making ice. No need to unplug the refrigerator.

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@dnac89]

When you put this into the defrost mode, does it only defrost the ice maker? Or will it do both the fridge and freezer as well at the same time?

[@HomeRepairHub]

I believe it puts everything into defrost but it's not enough to affect the freezer and cool it down.

[@StFirSAlt]

How much caulk do you have to insert into the crack? Does the caulk filling the crack satisfy all issues? Does cold air cause the caulk to shrink? Will the caulk lose some strength over time? Does laying the caulk between the crack cause any strange odors? Lastly, are you satisfied with the job your caulk provided?

[@HomeRepairHub]

Just enough to fill the gap. it doesn't require a lot. I would say for most people this does not seem to fix all the issues. For me I went from having to defrost weekly to once every couple of months. I think most have seen improvement by doing this but the amount varies. If you use a caulk designed for low temps the answer is no. The one I use in the video is food safe and designed for low temps. I have not seen any issues with the caulk. I think it depends on the caulks. If you use the stuff I use, no. Again it's safe for food storage and low temps. I would say it has improved my situation. I was defrosting the ice maker weekly.

[@ryanmarciano]

Maybe this is a dumb questions. Sorry if so. But is it necessary to completely empty the fridge to defrost?

[@HomeRepairHub]

No. The fridge stays cold as long as the doors stay closed. I have done it multiple times and never emptied the fridge.

[@dennisschaefer6574]

MY refigerator pnep does not have the same options. There is not a lighting option only fridge, cool and ice off. What would be the defrost combination of buttons to start the defrost cycle. Or is the only option to unplug the unit for a day as suggested by Samsung. By the way the ice is frozen arounfd the auger and the drawer wont open.

[@HomeRepairHub]

Do you know what the model number is? It's usually the top left button and the middle right button. They might be named differently, but that seems to be the combination that I have seen on several models.

[@krisibideaux715]

So my top ice maker stopped making ice. There is no frost at all on the maker and the water line is hooked up. What do I need to do to get it to make ice. The bottom ice maker is only making crushed ice. Any ideas what is going on?? Thanks in advance.

[@HomeRepairHub]

Have you tried resetting the ice maker? Assuming you have the same type of ice maker in the video. There should be a blue button on the side of the ice maker towards the front. Hold it down till you hear the door chime. Give it 6-8 hours and see if that fixes the issue.

[@johngrove1574]

Hello... how do i get the beeping to stop once defrosted

[@HomeRepairHub]

It will stop on it's own once the cycle has finished.

[@kevbthomas]

I have a Samsung fridge which has had MANY service calls. After about 8 service visits, they finally did the factory repair procedure (that didn't include replacing the motherboard) and the ice maker still leaks.. it doesn't completely freeze up any more but it still leaks all of the time and doesn't produce ice the way that it should.. it DOES make A LOT of sense that the gap that allows the warmer temps from the refrigerator to enter the ice maker compartment is probably a main contributor to the issue.. maybe it requires both fixes in order to work properly? Sidenote - ALL of my other kitchen appliances are Samsung and they work like a dream. Never had any issues with any of them and I've had them all for about 2 to 2.5 years now.

[@richardmccombs617]

Problems continue. If I unplug the harness behind that panel will that shut off the whole ice maker?

[@agathafriesen3557]

our 15 month old samsung fridge ice release door is open and closing without anyone touching it. It began on it's own- we have completely emptied ice which it did but it continued opening & closing and after unplugging for one hour has resumed opening and closing. Any ideas on fixing it?

[@janetmackenzie8827]

I purchased this Samsung Refrigerator in 12/27/2019 and it has a newer ice maker "Ice Max" not "ice Maker". That seems to have fixed the problem. Using it for over a year and no ice issue, yet!

[@HomeRepairHub]

Unfortunately I don't see anyway to update the older models to the Ice Max technology. If there is a way please let me know.

[@ironcap2050]

What was your fridge model# and what is this ice max?

[@carynmckee5944]

Mine won’t give me the screen when I push freezer and lighting together. Same exact fridge, but nothing gives me that defrost option! Can you help?

[@HomeRepairHub]

what is the model number? It should be on the inside of the fridge, on the side below the icemaker.

[@carynmckee5944]

@@HomeRepairHub my model number is RF25HMEDBSR/AA.

[@leemayer6121]

My problem is with ice build up on the upper right hand side (Towards the rear) of the ice maker - not on the lower left. When I chip the ice out of the upper right hand side, the ice maker works for about 2 weeks before the problem reoccurs. Will following your video fix that problem?

[@HomeRepairHub]

As long as the issue is ice build up inside the ice maker this should help to resolve the issue. I still have to defrost the icemaker every once in a while but this has definitely improved the length of time between defrosting. I replaced the ice maker itself but I don't think that had much affect. Samsung says the drain tubes need to be replaced as well but I haven't gotten to that yet. I will make a video on that when I do.

[@patricecomedy]

Do I need to collect the water from the ice when defrosting or just let it do its thing?

[@HomeRepairHub]

I usually pull the tray out, let it run, then take a towel and clean up the water when it's done. If there is water in the ice maker box it won't hurt anything. You will have water in the ice maker box after the defrost cycles runs.

[@jjs8046]

I'm defrosting my ice maker which has not been frosted - could it solve the problem of not making the ice?

[@HomeRepairHub]

Is it just not making ice? You may need to reset it. There is a blue button on the icemaker that you can hold down till you hear the fridge beep.

[@gloriahernandez7184]

Could this be causing my fridge not to cool down as much

[@HomeRepairHub]

I don't think so. I would check your seals make sure you don't have a leak somewhere. If you fridge isn't getting cold I would probably have someone come take a look at it.

[@shimanigan]

Do you have to empty the refrigerator before you defrost?

[@HomeRepairHub]

No. I have run it 3 or 4 times in a row and it didn't hurt anything.

[@shimanigan]

@@HomeRepairHub got it. My ice maker works fine for several months and suddenly stops. When I push for ice I hear the motor going but nothing comes out. Last time I was able to pull out the tray and pressed the reset which seemed to fix it but now it's stopped again. I didn't defrost or anything last time, just reset.

[@marthaademetri5941]

Hi, for very long time I was having the same problem, my ice maker getting all frozen 🥶. We decided to not use the ice maker anymore, I try to getting back running but now it only make ice if I press the reset button and drops the ice cubes. If I don’t press the reset button it doesn’t continue making and dropping ice. ANY SUGGESTIONS?! please help. Thank you for the video!!!

[@HomeRepairHub]

Check out my Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE also reach out to Samsung as they may fix the issue for free.

[@janicesugar9847]

I don't see a lighting button. My model # RF23J9011SR. So frustrating!

[@HomeRepairHub]

What buttons do you see?

[@joycestevenson453]

Question, when you use the steps shown to defrost the icemaker, does that JUST turn off the top icemaker? It doesn't turn off the fridge or the bottom freezer, does it?

[@HomeRepairHub]

Just the ice maker

[@davidmunoz5758]

@@HomeRepairHub Thanks for that, like your video says it may take 3 times to defrost the ice maker to be able to take it out so that I can clear the ice out.

[@Victor-we9yl]

So after I defrost no ice is being made now? I usually do the blow drying thing and ice and repeat after time. After seeing your video I know there’s light but after defrost I get no ice being made at all?

[@HomeRepairHub]

have you tried resetting the icemaker? There should be a small blue button on the icemaker that you can hold down for 5 to 10 seconds, or till you hear it ding.

[@stephenmcelroy1179]

Just a quick question, once you are done how does one put the fridge back in normal mode?

[@HomeRepairHub]

Once the fridge is done with defrost it will go back into normal mode. If the ice maker is not making ice you may need to reset it. To do that you hold down the blue button on the ice maker, near the front, until you hear it beap.

[@dgpuig45]

Not entirely the problem. I used blue painters tape to check it out. You can barely see the tape and it's been there for over a year now. The big problem is in the icemaker itself. You must pull out the icemaker and either replace it or break it down to where you can see the pockets where the ice forms. You can see and feel the pockets with your fingers. If you feel a crusty build-up in some of the pockets that is where your real problem is. In this case I would recommend purchasing a new ice maker because when ice forms in these pockets it wont drop out so when the maker cycles to fill the tray it drops the extra water and it overflows and starts forming the ice coating everywhere. Hence, a clogged up icemaker.

[@supermetaltastic]

Can you like to the parts to fix this problem?

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@GodBlessedAmerica]

Basically the extra cold air coming in is freezing the unit ? Awesome tip brother. ✌🏼

[@HomeRepairHub]

It would be the warmer air coming from the fridge getting into the icemaker causing the frozen ice to partially melt and get stuck in the side of the icemaker.

[@GodBlessedAmerica]

DIY Home Repair Ah. Gotcha. That definitely makes sense. Thank you brother ✌🏼

[@TheDavidjoek]

Does this only defrost the ice maker? It wont hurt the rest of the fridge.

[@HomeRepairHub]

Yes

[@ArcticAstrophysics]

Does anyone know if the 2020 models are still flawed? I am looking to buy a fridge this year and really like the samsung design and features but wont buy it if this has not been fixed

[@millerm77]

Yes, still flawed design!

[@angelf2416]

I bought mine in 2018 and the problem is the ice basket gets good ice but the rotation mechanism jammed all the time

[@leemayer6121]

Don’t waste your money on this unit unless you plan on investing $400 to repair the ice maker every year

[@stevenhaas9622]

I notice that when you pulled out your ice tray you still have a ton of ice formed on the underside of the icemaker. Did this really solve the issue?

[@HomeRepairHub]

It was a long term fix in that it lasted for about 4 months. I planning to do an update as I put silicone all the way back to the back of the box and added silicone to the underside of the icebox as well. I cannot say it is a permanent fix as I am not sure if there are any other air leaks that I haven't found. I also don't claim it permanent. The problem was I was having to defrost every couple of weeks.

[@misterchip1984]

I think the better fix is for Samsung to recall these units. I’ve been dealing with this for a year and with the price I paid for this refrigerator I think it’s a bunch of horse bleep. But - it’s a pandemic so I’m just thankful my family is healthy and we have jobs.

[@davidmunoz5758]

@@misterchip1984 Don't count on Samsung to do any ice maker recalls soon. Samsung is dragging this out in the courts to wear us down and drop out of the class action lawsuit. For a while I was using ice trays until one day out of the blue, the ice maker started working again on it's own. It was working well until a few days ago, the problem came back.

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@HomeRepairHub]

@@misterchip1984 Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@yabby4]

I think, from what someone’s else said, the flaw is that the ice maker is located in the refrigerator, to warm!

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@Bassplayingboy]

There is a service repair bulletin for this model frig with recommended repair/upgrades. It includes more than just caulking. Check with Samsung service website

[@HomeRepairHub]

I will...thanks

[@mitchellb9122]

Do I have to empty the fridge or freezer?

[@HomeRepairHub]

No. That isn't necessary.

[@matttrimboli]

I bought mine in 2017 and this hasn't been a chronic problem. It happened once and the FD trick fixed it. I'm surprised it wasn't in the manual. FYI, I don't see the same gap on mine that he's filling with caulk. The info was very useful. Thanks.

[@Jizzi99]

Do I have to set my fridge out of defrost?

[@HomeRepairHub]

No. Once the defrost process is complete the refrigerator will go back into normal mode

[@joycestevenson453]

Hello, I have an RF323TEDBWWW and the control panel is not quite the same. Is it still the Freezer and Lighting button to turn off the door icemaker? If I hold it for 6-8 seconds, it shows a "0" "0" display but it doesn't let me press the lighting button to get it to set to "FD". Are the commands different? And once done, you don't explain how to turn the freezer back on. Same commands?

[@HomeRepairHub]

I would need to google the commands on that model. Unfortunately the buttons do vary by model. With my model and I think with most models, once the defrost cycle completes the ice maker starts making ice again. I have had to reset the ice maker a couple times. On my model there is a blue button towards the front of the icemaker. Once the icemaker back in place and the icemaker plugged back in, you just hold that button down till you hear the refrigerator chime or make a beeping sound. That's how you reset the icemaker.

[@HomeRepairHub]

So on most Samsung models I believe it's the top left button and the second button on the right side. Hold those down for 10-12 seconds and then hit the button on the right to change the mode.

[@joycestevenson2722]

@@HomeRepairHub Will try it thanks!!

[@joycestevenson2722]

@@HomeRepairHub I appreciate your diligence and response. I understand that there is a class action suit over this issue. Did sealing the crack around the housing solve the issue for you long term? I just hat to go to the trouble (I did buy the caulk you recommended) if it only solves the issue for a short period of time.

[@HomeRepairHub]

I guess it depends on how bad the issue is. I was able to seal it gap and it would last 2-4 months. I was having to defrost ever couple of weeks which was very irritating. If you don't want to pull everything out and seal the inside you might want to just try sealing the underside of the icebox. So the underside of the icebox between the fridge wall and icebox. That make sense

[@itisaporsche]

Thank you so much! You fixed my Samsung!!!

[@davidmunoz5758]

Tried to defrost ice maker last night and it failed. Step one Hold freezer and lighting 8-12 seconds jazzed up my settings that were fine. Could it be that your model's panel doesn't work the same as my 2014 model?

[@HomeRepairHub]

It's possible. If you know the model # you can look that up. I think there is some variation in the button sequence for the different models.

[@davidmunoz5758]

My 2014 model # is RF24FS, is that what you have? I need to learn on how to defrost the ice maker so that I can remove the ice bucket so that I can do this once a month.

[@izailgonzalez]

I have a 2012 twin cooling Samsung constantly freezing ice maker. I called Samsung and they are sending someone out tomorrow to replace for free. I have no warranty apparently itheres a default with these fridges . Call to replace yours

[@HomeRepairHub]

There is a link to my updated video at the end. Samsung recently came out and fixed mine as well. So far I haven't had any issues and its been about a month.

[@doubletapper100]

When I defrost the ice maker, will the water spill all over my fridge or is there a drain hole or something?

[@HomeRepairHub]

It shouldn't. I usually remove the ice tray and put a towel down where the ice maker was. That's mainly just to help with the puddles that form while it's defrosting.

[@doubletapper100]

@@HomeRepairHub I've no idea how to remove the ice tray. And a stupid question: this is only defrosting the ice maker, not the whole fridge right?

[@doubletapper100]

@@HomeRepairHub Actually strike that. I realized you meant the bin that comes right out. I thought you meant the tray up top where the ice freezes.

[@HomeRepairHub]

That is correct, fd only defrosts the ice maker, not the whole fridge.

[@lubbockfotoman]

How is this working long term? Would like an update.

[@HomeRepairHub]

It lasted a couple months which has been good. It didn't permanently fix the issue. I am going to be doing another video on the service bulletin which should help even more. There are some other things that need to be checked as well according to Samsung

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@02271953me]

Great video - thank you! Both upper and lower units frozen in a heat wave.. Followed your instructions, mopped up our mess.snd set all to freeze. Got up in the middle of the night and had a couple of ice cubes in the lower tray so maybe we're fixed. Wondering what recommended temps are for both fridge and freezer portions - I have a feeling those temps play into this issue.

[@grego925]

I ran mine in FD 6 times. ice tray is still stuck and won't budge. Any other alterative other than a hair dry to try and melt the ice or unplugging fridge altogether ?

[@HomeRepairHub]

I unfortunately am not sure. I don't advise a heat gun as the plastic is this and will melt easily. I didnt this initially and had to replace the ice maker as it melted.

[@davidmunoz5758]

@@HomeRepairHub Using a heat gun or hairdryer is not recommended because the excess heat may damage the box.

[@shdixon]

@@HomeRepairHub BULL CRAP. THE PLASTIC WON'T MELT.

[@myrond3588]

@@shdixon Of course it will. A heat gun can easily melt that plastic. BTW your caps make you look even douchier than your comment.

[@W1CK3D17SELA]

how do you fix the bottom ice maker i push when it's not making ice ?

[@HomeRepairHub]

Bottom icemaker? I am assume you are talking about a different model? I am not sure.

[@W1CK3D17SELA]

@@HomeRepairHub oh okay yea mine has one on top and bottom were freezer is located

[@officerkrupke4966]

@@W1CK3D17SELA I had a friend who liked to chill his vodka bottle in bottom ice bin, but when he closed bottom door, the vodka bottle destroyed icemaker , just had a funny looking float looking thing hanging down. lol.

[@lisettebatista8774]

My fridge doesnt have a lighting button. Only alarm, fridge and ice off on the right side and energy saver freezer and ice type on the left

[@HomeRepairHub]

What is the model? It should be on the inside of the fridge. Just inside the door?

[@mikeomeara5897]

Same here. I pushed the upper left Energy Saver and middle right Fridge buttons on mine (RF263BE...)

[@islandman6427]

None of these fixes work long-term. Sam’s is junk. Their freezer is a known issue that they do not care to fix or help their customer base. Samsung is now blacklisted in my house would never buy another Samsung product.

[@millerm77]

Agree...no fix ever lasts. Samsung is negligently avoiding this issue and makes it extremely difficult to exercise consumer rights. Il’ll never buy another Samsung product as long as I live. They are horrible!!!!

[@remedyappliancerepairllc9914]

'm a Samsung technician and the info presented here is incorrect. There is a specific factory repair procedure that includes changing the ice maker and main board, as well as a few other components. Beware of KZbin tech advise!

[@TheCatdog1286]

Remedy Appliance Repair LLC ! And how much does this repair cost?

[@SimmonsHandmade]

@@remedyappliancerepairllc9914 I had the mainboard and icemaker replaced under warrantee. a few months later, I had the same issue. Technician came out (again under warrantee) and did the caulking. Now it's happening again.

[@remedyappliancerepairllc9914]

@@SimmonsHandmade see my above comment

[@davidmunoz5758]

My problem is the ice bucket is stuck and can't remove it no matter how hard I push up and pull out. Do you have any suggestions how and what I need to do?

[@HomeRepairHub]

I had a similar issue. Just had to run the defrost for the ice maker a couple times. I don't advise using a heat gun or anything like that as the plastic is thin and melts pretty easily

[@joevio4375]

I had to unplug the refrigerator to stop it from beeping; but my freezer was set to low which was causing it to freeze. Thank you.

[@robertspangler4237]

Samsung has finally come up with a repair kit for most of these issues. The problem is the way it defrosts. Their repair is a new ice maker and new control board to change the way the defrost system operates. I've been repairing refrigerators for over 30 years, this one is the worst.

[@HomeRepairHub]

There is a link to my updated video in the description and at the end. When I had mine fixed it was covered by Samsung. Not sure if that is still the case now though.

[@robertspangler4237]

@@HomeRepairHub after the first year Samsung is not covering the replacement ice maker and control board

[@HomeRepairHub]

@@robertspangler4237 wonder if the recently changed that. My fridge is at least 5yrs old.

[@robertspangler4237]

@@HomeRepairHub there was a class action lawsuit against Samsung about their ice makers. Not sure if it's ever been resolved with the outcome I've heard other customers tell me that they got satisfaction through Samsung. Most of my customers today are being charged for an ice maker a circuit board and labor to install.

[@thefullmontypythn]

Would you suggest that the root cause is warm(er) air getting into the ice maker area? Hence, solution is better insulation all around, particularly in that area where the gap is? So even better solution is to insulate/block/gasket any warm(er) air flow from the fridge itself into the ice maker?

[@HomeRepairHub]

I am not a refrigerator repair person but what you are saying sounds correct. I am also wondering if part of the issue is related to the ice maker not stopping when the tray is full. But I do believe that warmer air getting in is the primary issue.

[@thefullmontypythn]

@@HomeRepairHub I'm a chemist (believe it or not most chemists are good at this). Your video is good. The "full" sensor it's either an opto-interrupter or thermo-interruper. Light or cold sensor, probably a light beam being blocked, but could be ice touching it.... if frost inhibits its proper shutdown mechanism, it keeps making ice

[@davidolson6890]

I would concur with the warm moist air infiltrating through the large hole at the front bottom of the ice maker hopper. If you are in the habit of holding the left door open , more warm air gets in. It’s usually blocked by the flapper in the ejection chute. As an aside, there is a small fan far in the back that circulates air inside the ice maker chamber. My guess is that is intended to reduce frost buildup. When the frost does build up to a significant level, it blocks that airflow & it gets much worse. If you go through all the defrosting steps, just make sure that the fan is not shrouded by frost.

[@zzcooldude]

​@@thefullmontypythn It seems that the solution he is suggesting is to keep outside air from entering the ice maker. My assumption is that this outside air brings in moisture that freezes, and creates build up over the ice machine. It is this ice that then tricks the sensors into thinking that the ice maker is "full", and it then stops making ice. I'm not sure why you said it would "keep making ice".

[@thefullmontypythn]

@@zzcooldude I agree with the outside air causing a frost build up that tricks the full sensor. In one scenario, the frost blocks the sensor, and it "stops making ice". In another scenario the frost forms "above" the sensor where it doesn't stop the ice maker. In that scenario the ice maker "keeps making ice". It tries to discharge the ice but it gets blocked up above the sensor and sits there. The ice maker keeps making ice with nowhere to discharge it causing a second issue--a bunch of actual ice cubes fused together above the sensor. I've experienced this. I don't really have a major problem with my own fridge, but people keep replying to me so I respond. Don't worry about me, I am reptile, I am douche bag.

[@jenniferdeibel9091]

Thank you so much! Finally got it working!!!

[@wittech6116]

I’m confused, during the time where you showed where the gap was using a flashlight, you mentioned you had already sealed it with clear caulk, but we can clearly see there is still ice buildup in your ice maker......

[@HomeRepairHub]

This was apart of the overall fix. Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@maximianopanuco3660]

Thanks you help me fix my problem My fridge is fixed👍

[@leomartin102]

Thanks for your advice. I think sealing the ice maker is going to work. One comment though, for those who don’t want to disassemble the ice maker why not seal it from the outside of the ice maker. I did both inside and out.

[@HomeRepairHub]

I actually am planning to update the video. I did end up going back and sealing the bottom and I am trying to see how well it holds.

[@Kayrae12]

Hi Leo, Did you seal the outside of your ice maker? If yes, how?

[@janetmcrae9823]

Thank you so much!!! Worked like a charm.

[@millerm77]

How is the fix still working for you?

[@anthonymeyer4475]

I’ve had my Samsung refrigerator for five years and never had a problem but for some reason the alarm notifying the door is a jar got turned off and my door was left ajar for an extended period of time before I realized it creating a excess Ice in the compartment, after cleaning that all up it seems to have alleviated the problem but one thing I did notice going through all these videos some people mention the refrigerator sitting on its wheels and not being leveled tilted backing it’s feet, my wheels are actually flat spotted from sitting so long , So I actually extended the feet like it’s supposed to be a half inch off the wheels and I’m thinking that in a lot of cases will alleviate the issues people are having

[@HomeRepairHub]

I will have to check that out. Thanks

[@JohnLetra]

Can u help me mine show up number only

[@HomeRepairHub]

What do you mean? Number only?

[@user-jo7dd2jn5s]

Awesome man! it worked perfectly!!

[@HeavenlyDetailz]

GOD bless you brother!

[@mthis4321]

I had the same issue with mine. Being a little inventive I installed a small usb strip heater in the ice maker compartment and put it on a timer to activate twice a week for 30 minutes. Since doing this the problem has been solved. It's kinda sad that this is required on a new $3000+ refrigerator. I definitely won't by samsung again.

[@timshin]

how did you do this?

[@mthis4321]

@@timshin I'm in the process of making a video on how I did the install along with all parts that I used. I should have it out this weekend.

[@timshin]

@@mthis4321 awesome thanks!

[@brianbaker359]

@@mthis4321 Let us know when video posted. Thank you.

[@jsrdb4693]

Will try it hope it works. Thanks

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE

[@kenhuus9402]

Is it possible to leave the rest of the fridge on while I remove the ice maker components to caulk, and then allow the silicone to cure? Instructions indicate that the silicone cures in 24 hours.

[@HomeRepairHub]

Yes. You don't need to turn the fridge off or put it in demo mode. The icemaker just needs to be defrosted. You also want to make sure that the silicone can still cure at the temperature of the fridge. If you use a different silicone then what I use, you just want to check the instructions. I would assume it will work fine.

[@coxychef3458]

I can’t get the darn ice box out! It’s stuck and I’m afraid I’ll break it! 😢

[@ShD518]

We had that issue and went through a bunch of defrost cycles to no avail. We finally had to move everything to a refrigerator in our garage and unplug the refrigerator and leave it open. It took several days before it finally thawed enough We could pull it out. These ice makers are crap.

[@HomeRepairHub]

I have heard of people using hair dryers but if you do that be careful as the plastic on the ice maker will melt.

[@HomeRepairHub]

Check out the Updated video - kzbin.info/www/bejne/rZ6mp2ygot2XldE