How to fix Sony Hi8 video camera c:31:23 & c:31:22

Hopefully this helps everybody out & don't forget to subscribe and feel free to ask any questions you guys have.

[@estebaniko94]

its 2019 and you just saved my life, I will never be so grateful for a KZbin video, you are totally awesome!

[@nervousnight9877]

what is dat the black rubber ? u know the name ?

[@sivavinansithamparanathan9076]

second that, for me its 2020.

[@lauraramirez268]

@@sivavinansithamparanathan9076 Hey! can you help me answering some things from your camera? mine doesnt want to work :(

[@nextlevelgeo]

@@nervousnight9877 I believe its called a pinched roller you can find it on ebay.

[@newislamicvideo355]

But my camera not working

[@parthvigyan2201]

You literally made my entire family's day. Thank you soooo much. We were convinced that we would never be able to retrieve our old memories. I can't tell you how grateful we are. Best day ever. Wishing you all the best things in life!

[@djplg25]

2023 and your Video helped me revived my uncles sony camcorder, I said yes I will fix it, but deeply knew it was going to be a challange since its been a while i do electronics repair, I looked up on YT for a sticking tape no playback and WHOALA, your video was my first option and i have to say Thank you very much, the black piece was loose inside, i wiggled it facing down and it came out, put it back into its place and now the camera is working like new. Thanks again.

[@thekizza]

As many others have said... DUDE! YOU ABSOLUTELY ROCK! December 2020, and this video saved the day. I searched for C:31:22, and boom, you have the perfect video. Took me all of 10 minutes to find the little black roller stuck at the bottom (which I wouldn't have known was down there) and put it back on that post with some needlenose pliers. The Internet delivers something positive for a change. I hope this random comment finds you well, and thank you for spreading some good.

[@iknow1902]

YOU ARE A LIFESAVER!!! I thought my camera was broken for the last 10 years and just fixed it! GOD BLESS YOU!!!!

[@bigrogification]

Wow, I am very impressed!! My camera stopped working correctly and was showing the error code which you described. I watched your video, discovered that my roller was missing as you described. I got a flashlight and saw the roller stuck way down in the bottom of the camera. I nudged it out with a long skinny screw driver, installed the roller back where it belonged wit a pair of hemostat pliers and, good as new!!! Thanks a million!!!

[@vitryan2242]

Today I dropped my camera and got c:31:22 code if I would not watch your video I could break the camera. Thanks for your tip, I did what you said - put the camera upside down, found that rubber thing and put it back, it's so simple as that but nobody except you gave this advice. Thank you very much. Spasibo! My camera works again.

[@maureensmiley6722]

The part was actually in the bottom of the tape area, I noticed it put it back on and now it works like a charm. Thank you

[@DavidEGomez-vo3uz]

2023 and still the best video for this issue!!

[@ItzzElian]

can i buy the rubber thing anywhere?

[@Themarquisfamily]

YOU ARE MY HERO! With this video, you just saved years of memories of my little children! Now they are in their 20th and during these quarantine time, we wanted to refresh our beautiful memories! Thank you!

[@ahsanullah0]

Themarquisfamily hey I have a question. I keep putting it in but if I til upside down it comes back out. Looks like it doesn’t wanna fasten.

[@ylarar]

it's supposed to have a little plastic stopper that goes in between the roller and the pin but if it doesnt have it you'll have to either get something like it or deal with the roller falling off every so often.

[@bird2002]

It's 2020 and this video just saved my camera! My TRV240 broke about 10yrs ago and I bought a TRV250 to transfer my tapes with (but it's not as good of a camera as the 240). I watched your video today and pulled the pinch roller out of the 250 and stuck it in the 240 and it worked. Saved my camera. Thanks so much for the video!

[@antoniofernandez9652]

Muchas gracias. Por esta aportación tan importante para mí. Sólo me queda buscar el rodillo.👍👏👏

[@Jenfrombklyn]

I can't believe I stumbled upon this clip in 2022 to fix my cam with the same error. I was in tears when I found this problem.... Anyways long story short you HELP ME FIXED it!!! Ty!!

[@SuperWillcee]

Ok, so question.... Everyone has the same problem and from the comments it fixes everyones camera... Not one person doesnt have the roller???? What if you do not have the roller? I have searched for one and cant find... please help

[@bayanosama.5783]

did you find it ?

[@sherrys5916]

I have been converting my family tapes to digital and my camcorder just stopped working. My problem was exactly as you described and the solution was exactly as you said! Thank you so much for posting this video!

[@Troligyerek]

Just an additional check, this happened in my case: If this error only occours for one casette, check if your tape is not torn. It will give the same errors for this.

[@bakonfreek]

Yeah, if I remember right, Sony cheaped out on the later tape mechanisms, especially on the pinch rollers. The mounting tube will sometimes come off (but sometimes, like with yours, just the roller will fall off). Generally it's best to remove what was there and use something like the end of a pen's ink tube as a replacement mount, but it mostly depends on the severity of the situation. I had exactly the same thing happen to my TRV27 MiniDV tape camera and the end of an ink pen made the roller stay in place. Records and plays just fine now.

[@Navybluee1111]

Thanks bro, you just saved my camera life, real hero don’t wear cape

[@georg2412]

Thank you for saving all the childhood memories, I feared I had lost. In my book the best video on KZbin

[@prt212]

I have more than 100 tapes that I recorded few years ago with my Sony DCR-HC40. This week decided to start transferring them to my computer and then it happened, error c 21 23. I saw that a part fell out of the camera exactly like the one you showed. I had no clue how to fix it. THANKS TO YOU I'm now back with my project to save my family memories to my hard drive. Geovanny THANK YOU SO MUCH for sharing this video!!! All the best!

[@brucemangeard2453]

Thanks you so much dude, now I can save all the mini DV my dad records when I was a child

[@kellysherry9239]

DUDE...YOU ROCK! This totally fixed my camera! BEST REPAIR VIDEO I found on this problem....and I watched them all! THANKS SO MUCH!

[@alanwhinery6055]

Thanks. That was the ticket. I kind of figured the same thing, when I looked for where my little rubber roller should go, but you made it clear.

[@DanielsLaizans]

it worked for a couple minutes until the pinch roller fell off again, so just put back the black pinch roller on the pin, and then add a small plastic peace on top (very similar as from a pen) and it will hold the black pinch roller in its place and it's not gonna come off even when shaking the cam

[@dailydriver4833]

Same as estebanko here! YOU SAVED ME A LOT OF HEARTACHE!!! Finally converging all of my videos to digital...camcorder was locked up..this piece was laying in the bottom exactly where you showed the playing head...put it back where it belonged, and I'm in business! THANK YOU , THANK YOU, THANK YOU!!!!

[@nextlevelgeo]

Your WELCOME!

[@roberthill7357]

Exactly the fix I needed for my camera - Thanks so much!!! Mine is a Sony DCR-TRV140 Digital 8, so it's not limited to just the one in the video, but the fix is exactly the same (including shaking out the roller after removing the cassette). I had no idea there was even a loose part in there until watching the video.

[@communitycodes300]

Who knew that lil black piece could be lost in the mechanism, freaking crazy, whilst you were explaining I was thinking “ wow this guy, where does he expect me to get this missing component. It’s been right there all along God bless u bro

[@FastInfoGov]

I was thinking "there is no way I grab my camera and that thing bounces out." Pick up camer, shake, well I'll be - out it bounces onto the carpet. Works great now! Thanks man!

[@monke_prime]

It’s 2024 and u saved my life bro. My mom was about to fucking kill me

[@anitawright4487]

I did not know about the roller and you totally nailed it. I shook my camera and out it rolled. Fixed it! Thank you!

[@caileanishere]

I looked at your comment and shook the cam just for the hell of it- out it came!

[@AbdulazizDandashi]

The question is where can I get one of those rubbers ?

[@bayanosama.5783]

The same question

[@YoungTurksClub.]

I had the rubber thing already in there.. but I just wiped it with my finger and rolled it a couple of times. Now the error is gone. Thank you :)

[@mothsinthecanyon]

this was also the case for me! thank you for sharing your experience, it helped me out A LOT!! i was just shooting weird environmental footage for a music video darn itt

[@PainTelevision_MMAOG]

Thanks a million! I got out an old camera to convert some old video tapes and got this exact error. Found this video and found the little rubber piece down inside the camera and now I'm saving precious family memories!!

[@rajkoti1216]

Excellent post ! thank you for help saving our old videos. Like you said the pinch roller has fell out and after placing it back, its working like new. Thank you !

[@amityisland1973]

Ah thanks so much - been trying to retrieve old videos of family trip to Disney 10 years ago - found my little black roller in the tape deck and put back on - sorted!!!

[@nachobeotch]

Worked perfectly. What an easy fix. Thank you! Just used needle-nosed pliers and took out the black barrel and the smaller white barrel ( that was inside the black barrel), then pushed them down on the spindle (black one first, then the white one inside the black one). That was it.

[@AVadim]

and to add some glue inside white.

[@eamnra05]

Ahm.. This vid was a very big help. But regarding that rubber tube thing, it's still attached to the pin right inside where it should be. But I keep getting all these C:31:22 error going on and pisses me off. 2016 and I'm still using the camcorder. Well I had it long ago but since the error occurred, I had to set it aside.

[@nextlevelgeo]

I wouldn't know exactly what could be the reason why its still giving you the code error, i would suggest trying to take it off and just re adjust it maybe that might work.

[@diegoriserio1289]

Did you solve that?

[@hafizulislam4944]

Does anyone know what size of a roller tape that is to buy. I have lost mine for that specific camera. Want to order the piece but don’t know the mm in size. Or does anyone have a link to purchase please

[@Monoman03]

8mm my friend

[@balabaskaran1]

This is awesome. I almost about to throw my video camera away. so much worried how to digitize the cassettes that I recorded over 20 years. You are truly a life saver. Thanks a lot

[@ericbarry9958]

thanks homie, was gonna look on marketplace for a replacement camera! now I can look at old movies of the Family and my late wife, can't thank you enough brother.

[@nextlevelgeo]

No problem

[@pen527]

2024 flipped the camara over and the roller came out! Thanks a mill

[@riprob93]

You the man!! Same thing happened to my Sony handycam, and I didn't begin to know where the hell that little black roller went? Thanks to you and your video you saved the camera from the garbage. Much thanks! 🙏

[@dave-iq3dq]

The internet is not all bad! This guy is proof. Thanks!

[@tbajan533]

Awww. My black rollie thing is in place and I still get the code. Should I take it out and put it back? Is there any help if its in there?

[@markyoungsmagic]

I have a Sony MiniDV Camcorder, the internals were a bit different but I figured out where the roller went and your fix worked perfectly. Thanks SO much, I'm so grateful!!!

[@nextlevelgeo]

markyoungsmagic Glad to help!

[@markyoungsmagic]

The rubber roller keeps falling off (usually when rewinding or fast forwarding. Is there something that holds it in place?

[@BillCrawfordGo]

You’re the best! Thanks for posting this. At first I thought “not my problem”. Then I looked around on the floor and found the misplaced roller!! I never would have known.

[@tjdrex2098]

I wanted to say thank you your video helped me fix min I never would have thought to look inside there I appreciate your vieo

[@alexanderson4972]

You are a lifesaver.Prob. fixed due to your fix. Did shake camera to drop out the roller. Thanks sooo much .I'm a fan.

[@3ddude]

yes, i found the rubber in my camera bag, and after 2 years my camcorder is working again. thank you very much. now i can start to digitise all the moments i want to keep.20 tapes to go. thanks again.

[@bayanosama.5783]

I can't find the black piece, what should I do? Is there an alternative to the piece?

[@thecampbellshow7406]

Man thanks for this video! I have this same camera and had it sitting in my closet for years now because it stop working with the same problem. Now it does 👊🏾👊🏾

[@parkerbob1701]

You are AWESOME!!!!! Because of you I now have a working camera that allows me to see some very old video's!!! Thank you Thank you Thank you!!!!

[@aoifecooney9711]

Hi my camcorder is a bit different from yours but I tipped it upside down and this little wide tube a bit like the black one in your video but smaller cane out and I don’t know where to put it in ??

[@saifhussain8998]

If ur still getting the error after replacing the rubber roller try cleaning it with some anti rubber declensing liquid u know its rubber and it has served u many years so it needs some cleaning

[@flyfree25]

Thank you thank you soooooo much... It's exactly what happened to my camera and now it's fixed.. I have a lot of beautiful memories in my videos... Again THANK YOU Soooo much..

[@nextlevelgeo]

flyfree25 your welcome.. im here to help at any time

[@noksi4524]

This helped so much more than any other video I’ve seen on this code, thank you so much, finished watching the vid and sure enough that’s what happened, ‘preciate it

[@sageacen_4893]

I'm so happy I can finally watch old vids of mine

[@samirgandhi6569]

Thank you for helping me in understanding the problem. What do you call the Rubber Bush ( Part Number)

[@nextlevelgeo]

Samir Gandhi pinch roller ...

[@Redstone65]

Great video! Finally someone with a technical approach. Worked with little effort and fixed my problem

[@doscincos]

Great bud, cams been shelved 15 years. decided to hook to pc transfer tapes, Been smacking it all morning, found this,, Thank you again its working ,,2 more to go

[@MBAnenson]

Awesome!!! You really helped me out!!! I just bought this camera used and so glad I found this video. I tipped my camera upside down and sure enough that piece fell out after shaking it a little bit. Thank you soooo much!!!

[@cybernetennis]

Saved me with the Sony DCR-TRV19; same exact issue now it works; thank you so very much!

[@HiwaymanKS]

Wow you have no idea, I was trying to recover some old videos and on my 3rd tape the tape pulled out and was wadded up so i pulled it out of the camera onto the floor then scooped it into a trash can with VHS tape parts and other junk, Well the camera wouldn't work so 2 days later i find your video and my camera is a bit different format but similar. So out to the trash can to retrieve the bag. I am sorting through a lot of small parts from the VHS tapes and other miscellaneous junk and i I had 4 semi crushed 9mm shell casings from reloading and was about to discard them and one of them had something inside of it that caught my eye. No way..... yep that was the roller. Thanks to you it actually works again.

[@jamarrwilliams3190]

2021 and this is still a gem just saved me so much time and money thank you my friend 10/10! ♥️🐐

[@alexk1735]

OMG!! Thank you brother!! Life saver!! It works.. oh man now I can watch good memories!! So grateful right now . Thank GOD for KZbin!! I’m like laughing of joy

[@WaldoPulido-xn9oz]

Thanks, great video, but how do get that roller/spool to stay on? Did you have to press down on the roller until it clicked in place? Or it just free-falled into that stainless steel prong? I was thinking of even try to super glue it, but was scared to do so.

[@goodjob218]

what are the mesurments of pitch roller ?can onyone help ? I could not find mesurements in the internet

[@pedrostrika4912]

x2 please

[@boopydoopy1342]

thank you so much random youtube bro

[@shotbyfajardo5774]

You are the GOAT bro just bought one shook my camera and it was inside lol thank you

[@nextlevelgeo]

Thanks bro

[@jakec2120]

So the little black roller is in and it’s still giving me the error, anyone got any ideas?

[@AVadim]

Была подобная неисправность в камере - появилась продольная трещина в пластиковой втулке, держащей этот резиновый ролик, соответственно втулка и ролик соскочили со штырька. Там же соскочила и маленькая шайба. Я одел ролик, намазал немного клея вовнутрь втулки и насадил её сверху ролика на штырёк. Когда клей подсохнет, можно пользоваться. Главное, чтобы ролик легко прокручивался, клея нужно буквально очень немного.

[@deanrath4196]

Dec 2019 The rubber piece that was missing on your camera is not missing on mine but I still get a c:31:22 message like you did. Any suggestions anyone? Thanks.

[@haidarali9069]

Same here, did you ever solve that issue?

[@deanrath4196]

@@haidarali9069 No not yet.

[@terenceb8053]

Anything new ? ^^ I'm getting 31:23 and 31:23

[@deanrath4196]

No. I was advised to either take mine in for repair of buy another camera.

[@diegoriserio1289]

Same here. didi you solve that issue?

[@teodoracraciun5574]

You are a lifesaver, thank you so much! I shook my camera and it just fell out. Now it works!

[@caileanishere]

same!

[@jameshamza]

Hello, where did you get this "roller" ?! did you buy it?

[@nextlevelgeo]

I didn't have to buy a new one it was already in my camera, but i believe its called a pinched roller. Im sure you can find it on ebay.

[@Rickchacho92]

Had the same issue your video totally saved my day! Thanks bro.

[@malcombbrewster5760]

You found the cure! Thanks very much!!! But what made the roller fall out in the first place? Does it need some kind of retainer to keep it from happening again? (also, what about using a wooden skewer as a pointer?)

[@zcarm]

Woooooow, this worked for me - Thanks so so much for sharing !!!! This is amazing, so happy now - All the best to you !!!!!

[@richardpesek5966]

Okay, I get it is 2020. I had not touched this camera a while and this was the EXACT problem. Thanks a ton!!!!

[@kutluch53]

Thanks. I had the exact same issue while trying to transfer our 90s home videos to digital. turned the camera over that that roller fell out.

[@marcogutierrez4295]

thank you man, i have a similar camera with the same error, checked it and the problem is another post chrome thing on the left side that's missing. Didn't noticed, thank you!

[@carlosescarffullette9429]

you da main. Found the piece missing inside, installed it and it worked like a charm. Thanks.

[@jennieruiz2915]

Carlos Escarffullette what piece was it? I found a piece in mind and my camera is doing the same thing

[@TheRedg555]

Despite the slowness it was very helpful brother I really appreciate it

[@bhartikumar3277]

It's Jan 2020 & your this video helped me fix my camcorder, I couldn't see the roller first, but flipped the camcorder upside down & it came out, it was somewhere in there.. Thank you

[@nextlevelgeo]

No problem

[@shanezisk]

Been trying to figure it out for hours thank you

[@fkc453]

Thanks, this fixed my camera too. The black roll had fallen into the cassette compartment. I shook the camera slightly and the roll was in my hand. Then i put it on the pen and evrything works fine. Thanks.

[@caramonchan3464]

Same here. Just bought a TRV230 today for US$40 and was having the same problem. Get solve with minutes after watch this video. Best video to save my day.

[@nilaykumar1339]

What are the dimensions of the pinch roller?

[@nicolablasco]

Hi, congratulations for the solution. What are the dimensions outside diameter and height of this pinch roller?

[@TioDomar]

you are the man! i just smacked it a little bit, thanks a lot. u just won a Brazilian fan

[@alerk]

Tuve el mismo problema. Fue un video útil, ¡gracias! I had the same problem. It was an useful video, thanks!

[@roymis50]

Brilliant!!! Thank you so much!!!! You are awesome and you saved me one huge headache.

[@HavenMarket]

THIS IS the greatest video on youtube thanks so much for this video

[@branelunee2400]

thanks homie, issue been happening and you helped bring back some memories

[@slevpy]

Hey bro I know this is a late comment but I wonder if you can help. I can close my tape recorder if there’s no tape. And it was working fine before but now it’s not closing when I put the tape back in. I have trv608

[@2009cats]

Found the black roller inside the camera, put it back on the pin. Fixed the "Re-insert cassette" error.

[@jorgeluisjuarezbaez9804]

Me too did u fix it?

[@sikclast]

My guy! This helped me fix it, thanks a lot dude

[@itsollieyx3]

I'm having this problem but the rubber thing is still in place. It's only happening to one of my tapes in particular when I'm trying to rewind it, help me 😩At first it was playing but luckily the tape was towards the beginning already when I put it in but when I try saving it from OBS, it didn't save for some reason.... and now I'm trying to rewind it back the whole tape, now it won't let me..

[@chaseiseghohi1969]

THANK YOU SO MUCH, I can’t believe this worked!!!!

[@strongestcoltstrongest8311]

Thank you for the video. What's the size of pinch roller if I have to order

[@Taif69]

My pinch roller isn’t moving

[@pdmarsh5466]

Perfect! You solved the very same problem for me. Thank you!

[@usa13003]

If you have the black rubber thing already firm in place the only solution I found was to give the bottom and side of the camera hits till it worked. Just don't use excessive force.

[@diegoriserio1289]

I tried that here, does not worked... :( Need help