How to Hard Reset bq Aquaris E5 4G & Aquaris M5

[@theartyone]

This did nothing but make my mobile even less responsive. Well done for making my problem WORSE!

[@teknolohitura3557]

Hi, I have Aquaris E5 Ubuntu Edition but I already installed Android on it. Will the upgrade work with it? I tried upgrading directly from the Setting but it always say my device has the latest firmware 2.1 Lolipop.

[@josemarques9711]

hge echo lo que as dicho sema quedado con el logo fijo no seme quita.

[@francescogaetani976]

nuestro problema es que hemos comprado una chatarra de telefono...

[@CarlosFernandes-yj5nd]

Hello, Im Trying to Unstall the "BQ_Handset_USB_Driver" on my computer, but when is instaling the driver, I receive the message "Driver installation failed", and when i plug in my phone to computer, it don´t apear on the "Device Manager". Can you Help? Thanks.

[@sacarymoviesamu]

I hope that this work because the problem that i have is that when i try to start the phone normaly, i can't go further than the boot screen where it says "powered by android". I hope this works edit: I will try the fastboot mode to make it work cause i can't enter in the phone so i cam't activate the USB debugging or such

[@maximusg88]

can you explain? I seem to have the same issue

[@p4kmuslimyt496]

Please I want an urgent help. i have a problem i flashed my Bq aquaris M5 on Android 5.1.1 but i have Forgotten to turn ON The usb debugging ADb that.. what I did !!! my BQ is Blocked ;( please hepl me please

[@bqglobal417]

Hello +mouslim ben aissa mouslim ben aissa, We are sorry to hear about what happened. Not to worry, though: you are covered by BQ’s product warranty. Please contact BQ Technical Support at [e-mail] or on [phone] as we need to ask you further details about your device, and we will provide you with specific instructions and guidance on how to resolve this issue. Regards,