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In this video, we'll walk you through the process of retrieving and sharing device logs using the WiFiKit app. WiFiKit is an essential tool for ensuring the correct installation and optimal performance of your dashcams. Available on both the App Store and Google Play, this app makes troubleshooting easy and efficient.
What You'll Learn:
How to access the dashboard by connecting to your device's Wi-Fi hotspot.
Steps to retrieve both Basic and System logs.
How to share log files via social apps or email for quick support.
Why This is Important:
During testing, exceptions or performance issues may arise. Having access to the device logs can significantly speed up the troubleshooting process when you contact support.
Steps to Retrieve Logs:
Connect to Device Hotspot: Open WiFiKit and connect to the device's Wi-Fi hotspot to access the dashboard.
Access Debug Mode: Tap on Debug at the bottom of the screen.
Retrieve Basic Log:
Tap on Get log.
Select Basic log and confirm to download the log file.
Share the log via social apps or email.
Retrieve System Log: (For advanced issues)
Enable System log and allow the app to collect logs.
Stop the logging process once the issue is reproduced.
Transfer the log file from the memory card to a computer and send it to support.
Important Notes:
Enabling the System log may affect device performance; disable it when not needed.
System log feature might not be available for all devices.
Stay tuned for more updates and features as we continuously improve WiFiKit to enhance your dashcam experience!