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This tutorial will show you how we can pass caller input parameters from Amazon connect to Lambda, fetch the details from API, and pass it back to Amazon Connect again.
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Use case - Contact (Caller) can input Bus Stop Code and Bus Number and hear the estimated arrival time. I have used Singapore LTA API to fetch data.
Call Flow - Caller Calls IVR - Input Bus Stop Code - Input Bus Number - Caller hears the Estimated Arrival time.
#amazonconnect #awslambda #aws