How to Make an AI Customer Support Phone Line in 3 Minutes (w/ Knowledge Base)

[@LiamOttley]

📚 Join my free Skool community (+ access my FREE Al Agency course): bit.ly/3uRIRB3 📈 We help industry experts, entrepreneurs & developers build and scale their AI Agency: bit.ly/skoolmain 🤝 Need AI Solutions Built? Work with me: b.link/qv62vqy6 ⚒ Build AI Agents Without Coding: agentivehub.com/

[@thecryptocoach_]

Thank you, these micro learning videos are excellent. Straight, actionable and not overwhelming.

[@symbotz]

I appreciate that so many people are taking the time to help you "improve." I appreciate your content. I can not wait to watch the critics' videos! I am confident they will be flawless.

[@Mubasherhassan-b5f]

Is this free?

[@PowerIncomeStrategies]

Awesome video. I was a customer service rep at one point and I know a lot if not some businesses might and will resort to using AI but this is the future now on how AI can be used.

[@Mubasherhassan-b5f]

Is this free?

[@CoolVibes365]

The current issue with these AI agents lies in their delayed responses, causing them to feel non-human. However, there are two potential solutions to this problem: Solution 1: Incorporate filler words such as 'Yes' and 'Ummm...' into the agent's response framework. By interspersing these filler words until the actual answer is ready, the AI can mimic the natural pauses and hesitations typical of human speech, thereby reducing the perceived delay. Solution 2: Implement an assumption-based approach both at the beginning and during the response process. By anticipating potential customer responses and preparing suitable follow-up responses in advance, the AI can significantly shorten the time needed to generate a relevant reply. This method enables the AI to swiftly recognize and adapt to expected customer inputs, streamlining the conversation flow and enhancing the overall user experience.

[@BoxingPound4Pound]

100% agreed. A combination of both solution 1 & 2 sounds like gold. Do you work in the AI space?

[@CoolVibes365]

@@BoxingPound4Pound Currently I'm studing Coding and AI. What about you?

[@a.s.1005]

yup, the name of this feature is back-channeling

[@yusufkazim6046]

​@@CoolVibes365can we work on something together..

[@SaminYasar_]

Awesome vid Liam this sector is gonna be so huge

[@CoreAspectAI]

It sure is, the application of real life voice with LLMs is going to bring AI into a new level of useful. Pair that with vision... now its almost alive ;)

[@Random.faxs1]

Liam out here with Gem after Gem. Love from Melbourne Australia my g

[@BrockMesarich]

The days of annoying customer service robots are soon to be over. These AI customer service agents are going to be even more helpful than an actual human! Fire video as always! Say hi to your sister for me (;

[@SaminYasar_]

Lmaoo brock 😂

[@axtrion888]

100% done with humans.

[@madjunir]

They are coming for all our jobs... Rip humanity

[@BrockMesarich]

@@SaminYasar_ hahaha!

[@jamesmiller6319]

You can say that again Chief

[@alefermin]

As much as I appreciate the work you do Liam, I think it’s not totally transparent that you constantly edit out the wait times for the AI to respond

[@EDashMan]

Have you done it before and is it long? I know it’s not long response times with synthflow

[@poshsims4016]

It’s just a demonstration, he needs to keep ppls attention spans too and not show every single detail

[@LiamOttley]

^

[@janetjohnson7351]

@@poshsims4016 That's nonsense the response times should take less than 5 seconds - if it works as expected. He edited because the response times were taking too long. It proper conversation the person would interrupt and you'd get the AI and human talking over each other. This isn't a review, its a promotion. The founder AIR ai is a well known, not for the right reasons. Liam you make good videos and have built up a lot of authority - use it in the right way.

[@robertrhau7342]

@@janetjohnson7351 Yea it's straight up misleading honestly. Love his videos and the value he provided but it's just not reliable as far as what using these AI callers is really like...

[@MichaelRabbitBass3]

Cool. I am looking to set up one that accepts and sets appointments for my cleaning business. It needs to be able to access and modify my calendar.

[@Mubasherhassan-b5f]

Is this free?

[@sithewiseguy]

10/10 for thumbnail

[@shortsegments241]

Thanks for this tutorial. Question: the Twillio Website creates the phone line, which then connects to your bot?

[@aimattant]

That's the update that I have been waiting for. At last. Knowledge base. I hope it lives up to the new update and does perfect calls without robotic inbound calls. I will check it out and see what it can actually do. If it does it well. I will do a video and service on this for potential clients for sure 🎉🎉 But with what I have seen recently, I am not convinced yet. I wonder what LLM air ai works on?

[@ascension-spiritualawakeni7865]

Thank you so much for your expertise and mentorship!!! Earlier you had a video of “AI Voice Appointment Setter” and now “AI Voice Knowledge Base or FAQs Bot.” Is there a way to have the same number for both or would it be just more simple to have separate numbers?

[@LiamOttley]

Yes if you set up the appointment setting capabilities on Air AI with cal.com

[@ascension-spiritualawakeni7865]

@@LiamOttley Thank you!

[@johnskyjohnsky272]

Perfect video. But, do I need to buy a new phone number every time or can I use the company number for the setup? Thank you!

[@cplusroofing-roofingreplac3568]

need help to setup ai voice agent for customer support

[@marjo-electron-libre]

Amazing Liam! Nice sharing, so useful, thanks!

[@Falkenbergo]

This is so helpful. Liam you are the man. I hope its not to late to make an AI company start next year?

[@jesbass3603]

Do you forward the clients line to the line you created ? and whats the website ? How much do you charge the client for monthly service

[@Mubasherhassan-b5f]

Is this free?

[@hannesheinemann9612]

Hi Liam, if I understood correctly, you can use this tool in all languages using the PDF document you upload. Is that right ?

[@beaubreau]

These would need to have dynamic data for them to be usable. Product questions might be alright for a chat bot that can integrate with your product catalog but honestly it isn't needed with most search engines. For an AI on the phone to be fully functional, it would need to connect to order data. There are far too many people calling for their order information, is less with product information.

[@jansipek2749]

Cool, can you make this work in more exotic languages as Swedish for instance?

[@vinces1921]

Nice video. Instead of referring the client to support, can we ask if they want a callback and capture their contact details interactively as party of the call or is that not a feature of Air?

[@BuddyMaxShow]

How do you get messages back to the company? What phone number would the company use for this type of transaction?

[@ajeyparanjape4260]

Yesterday there was a premiere video which was interview of a 16 year old, which suddenly became private and went off the air. What was the reason?

[@Camz_24]

I watched partially and was looking for it to continue but I couldn’t get access back to it. It was great information for sure, and thanks for sharing

[@Islandportal]

How does this work for outbound Liam?

[@shortsegments241]

Can you link to a FAQ page as a knowledge base? Or does the knowledge base have to be a file?

[@robinsondigital7753]

Do the phone numbers only work in the US

[@priztucker]

Where is the Air Ai link? I am having issues setting up the account. Also does any of these AI support platforms capture customer information into a CRM or record convos? Thanks for your posts.

[@nandadoneparthy1143]

Excellent one, is it possible to use wifi calling. So that we can reduce the phone line charges. Just a thought.

[@Mubasherhassan-b5f]

Is this free?

[@elephantintheroom5678]

Interesting. I can see people who have print on demand shops where the customer service enquiries is the most annoying part wanting to link this to their shops.

[@tesscreatives]

Hey, do you know if one works in dutch?

[@vipanchika5059]

Thank you sir

[@AIvanTrue]

What would be cool is to automatically capture the user's email and do something with it and the conversation after the call. e.g create an account and send quotes for something... Can't find a solution to capturing emails reliably there

[@Mubasherhassan-b5f]

Is this free?

[@boicom7]

This is nice. However, is there a solution, more like an Ai Omnichannel, that wherever the customer is reaching in from, call, email or chatbot etc, the Ai can remember the previous conversations and transactions made to continue the conversation smoothly. It would also be great if the Ai can, scan one's website for updates or availability in the case of a booking website, and send an email if the customer had requested for some info and provide the requested info during the call. What do you think? Is there something like this available?

[@jesbass3603]

Can I sell the service to business and make money off them for a monthly service ?

[@BienGuapo]

Couldn’t like fast enough. Amazing

[@jacquigriffin7471]

Agree

[@Faabio158]

Tu é brabo meu pasero!!!!

[@mamadoulamaranasow5010]

Thanks bro for this tutorial. I think I'm gonna create it's French version for my KZbin channel Commarketing AI. No problem with that ? Otherwise, I'd like to know what software do you use to record your screen ? Thanks in advance

[@blair5475]

Can we sell this AI Agent to businesses without a license?

[@franciscouria2608]

Amazing! ~Memas AI~

[@Aaron7k]

Thanks Liam❤

[@MigookNomNom]

One problem I’m encountering is the inability to control what number customers can call in. If I purchase a number off Twilio, then start a campaign in Air ai.. the campaign generates a new number. Doing so will render 10000 of flyer moot… do you know of a way?

[@joeg816]

What happens if the caller goes off script, asks for a supervisor, tries to flirt with the AI rep, etc? How does the AI bot handle these?

[@darshitmehta3768]

Can you please make a video for the python openai and whisper for the phone calling agent.

[@CedDigitalEcom]

Thanks Liam

[@djahandrews]

Can it be outbound?

[@StudioGrandTheftAuto]

great video

[@RameshP-ds4xt]

Nice one

[@markricard]

Did not get it to work following your instructions precisely. After setting everything up, when I call the number, twillio message states "configure your numbers voice URL". Not sure what that means. I think you missed a step.

[@Mubasherhassan-b5f]

Is this free?

[@alfredleyva2579]

It’s a nightmare to cancel the membership as they don’t have a cancellation button on the stripe page or any other page on their website

[@thealainyo2]

Does the Ai bot schedule appointments too?

[@LiamOttley]

Check my other tutorials, covered this already!

[@Smail-AI]

Awesome ! Do you think Air AI is better than RetellAI ?

[@LiamOttley]

Never heard of it!

[@akrmvc_7]

Liam, will agentive be free after it's realease (after beta) pls respond to me

[@LiamOttley]

I mean it won't be free forever considering how much I'm investing into it but yes there will be free features

[@akrmvc_7]

@@LiamOttley Well, if not approximately how much will costs whole service, and make a vd about your SaaS agentive as well please

[@cryptomana1367]

Hey Liam why did you delete the video with dixith

[@idekay1399]

This call can make in spanish?

[@marcom5904]

Good tutorial, but a bit disappointing that you cut out the lag that it takes the AI to respond. Pretty misleading.

[@tylermcmillan705]

do you have to pay for every call that you take?

[@LiamOttley]

Yes, who else? 😂

[@tariqbinbashar1180]

cool solution

[@paolosorgente7097]

Woow, fantastico

[@Attah-mi3nl]

i celebrate you brother

[@sivanosh]

What languages does it support? Does it also support Arabic?

[@Moe-c7r]

How much is Air AI?

[@TheTAEclub]

And who owns it is it his buddy's company

[@LiamOttley]

$0.11 per minute. No the founder isn't my friend

[@BakerKabanda]

They have free account and you only pay $0.11 per min however no customer support and the voice responses have long delays ( latency)

[@blackbird6535]

How to sell this to local businesses

[@TheTAEclub]

Sell to a niche businesses so it's the same sale pitch that you perfected over time

[@blair5475]

Do we need a license before we can start selling?

[@younesalhouari]

@@blair5475 no dont overcomplicate

[@kelvinho4ssathekge795]

lol bro the way you just the AI OFF 💀🤣

[@janetjohnson7351]

It takes 5 minutes to research airai and you'll see the reviews are very poor and the founder behind it is questionable to say the least. The fact that you edited the videos to shorten the response the times speaks volumes! It's disingenuous. I agree with Ryan Baggott calling you... Liam "this is not a sponsored video" Ottley --- if its not sponsored at least doing a little digging to the people behind it, show the good and the bad.

[@edufrendebernal5160]

What would be a better service than airai?

[@gatecse3535]

Bland ai ​@@edufrendebernal5160

[@GabrielsGalaxy]

@@edufrendebernal5160chatgpt Realtime API

[@Twenty_8888]

What do you recommend

[@daytimeal]

Ghl al employees dm me

[@geehammer]

I can't join your Skool, you keep denying my applications for unknown reasons.

[@jamessenogles]

not free though is it.

[@edparry4640]

Holy fkkkkkk !

[@Aaron7k]

Claudio conde tiene nuevo video para grabar xdddd

[@chanrox69]

I'm an AI Engineer with double masters, research and industry experience in top B2B company. I must say that few aspects of the tech Liam showed in this video is disingenuous

[@Mubasherhassan-b5f]

Is this free?

[@i.k.8868]

Don't. Just don't. This is the worst idea ever.

[@JC-tm3dj]

Call centers RIP

[@PleaseTellMeMoreToday]

AIR ai = SKETCHY! ⚠️ do your own research I looked into it I BACK OUT RIGHT AWAY!

[@blair5475]

How can we sell these AI Agents?

[@OliverGrafTV]

Why do you say that?

[@nostratheone]

Show us about telnyx please