How to Manage Service Level Agreement SLA in Odoo 18 Helpdesk | Odoo 18 Helpdesk Tutorials | Odoo 18

In Odoo, an SLA (Service Level Agreement) is typically used in the context of customer support, project management, or service contracts. It defines the commitments and timeframes agreed upon between a company and its clients for providing services or resolving issues.
Odoo does not have a dedicated SLA module out-of-the-box, but SLA functionality can be implemented within specific apps like Helpdesk or Project Management. Here’s how you can use or configure SLA in Odoo:
In Odoo, an SLA (Service Level Agreement) is typically used in the context of customer support, project management, or service contracts. It defines the commitments and timeframes agreed upon between a company and its clients for providing services or resolving issues.
Odoo does not have a dedicated SLA module out-of-the-box, but SLA functionality can be implemented within specific apps like Helpdesk or Project Management. Here’s how you can use or configure SLA in Odoo:
1. SLA in the Helpdesk Module
Helpdesk Team Configuration:
In the Helpdesk app, go to Configuration -- Helpdesk Teams.
Define SLA rules for a team, such as:
Maximum time to respond to a ticket.
Maximum time to resolve a ticket.
SLA Policies:
Create rules based on priority, ticket type, or tags.
Set thresholds for the duration to ensure the SLA compliance.
SLA Status on Tickets:
SLA rules are automatically applied to tickets.
Tickets display an SLA status (e.g., On Time, Breached).
Automation:
Use automated actions (e.g., notifications or escalations) if SLA is about to breach.
#Odoo18 #HelpdeskManagement #SLAinOdoo #OdooTutorial #OdooHelpdeskSLA #Odoo18Features #CustomerSupportTools #OdooERP #TechTutorials #Odoo18Helpdesk #OdooHelpdesk #ServiceLevelAgreements #SLA #CustomerSupport #Odoo #Odoo18Tutorials #CRM #BusinessSoftware #ITSupport
Connect With Us:
-------------
➡️ Website: www.cybrosys.com/
➡️ Email: [e-mail]
➡️ Twitter: / cybrosys
➡️ LinkedIn: / cybrosys
➡️ Facebook: / cybrosystechnologies
➡️ Instagram: / cybrosystech
➡️ Pinterest: / cybrosys